Property service emergency plan

Guide: for implementation? Safety first, prevention first and comprehensive treatment? Safety production policy, the property company has also formulated an emergency plan. The following is the emergency plan for property services that I have carefully arranged for you. Welcome to read!

Flood emergency plan 1. When an employee receives an alarm or finds a flooding accident in a residential area, he should immediately report the location, floor, water source and water potential of the water inflow to the leader on duty, the personnel on duty in ministry of materials and equipment and the security foreman on duty, and try to control the site water potential before the support personnel arrive to prevent the flooding from expanding.

2. After receiving the report, relevant personnel should immediately send someone to the nearest place to protect the elevator slot on the soaking floor, lift the elevator to the top floor, and cut off the power supply to avoid damage to the elevator; If the elevator car control panel is flooded, cut off the power immediately, and do not lift the elevator to prevent the fault from expanding.

3. Immediately find out the cause of flooding and take measures (including turning off the water pump, turning off the water valve, blocking the water pipe, plugging, dredging the drainage pipe, and opening the end drain, etc.). ), cut off the water source and turn off the switch in the flooded area to prevent people from getting an electric shock. If the water source comes from the water main or the engineering materials department can't solve it, you should immediately notify the water company to repair it.

4. Set water retaining sandbags or take all other effective measures to prevent water from spreading to the machine room, power distribution room, owner's room or other floors.

5. Organize forces to take various measures, including using brooms and pumps to absorb water, drain accumulated water, clean up the site and restore cleanliness as soon as possible.

6. After the water supply is interrupted, ministry of materials and equipment should immediately send someone to repair the damaged facilities as soon as possible; The security department and the administrative department should try their best to maintain the order in the community, patiently explain and appease the residents, try their best to solve the practical difficulties caused by the flood, and pay attention to maintaining the image of the property company.

7. If the normal use of any public facilities is affected or the water supply is cut off after the flooding accident, you should inform the relevant owners or set up notices at the main entrances and exits of the community to inform all owners; If there is any danger in any area, a warning sign should be set up in that area.

8. Hold a meeting, analyze the cause of the accident, sum up experience and lessons, and take measures to prevent similar accidents.

9. Record the course of flooding accident, measures taken and losses caused in detail.

10, some common flood control measures:

(1) During safety patrol and equipment inspection, attention should be paid to whether there is dirt, sundries or plastic bags in the drainage channel and whether there is blockage, and it should be cleaned at any time; Cleaners regularly clean roofs and sewers to prevent garbage from rushing into sewers after rain and causing blockage.

(2) Strengthen the patrol of fire sprinkler system to prevent flooding caused by collision, moving spray head or fire hydrant.

(3) Before the disastrous weather (typhoon, rainstorm and heavy snow) comes, the ministry of materials and equipment personnel of the project should conduct a comprehensive inspection on the doors and windows, roof, drainage ditch, collecting well and drainage pump of the residential area, and repair them in time when problems are found.

(4) The plumber shall operate, install and maintain in strict accordance with the operating procedures to prevent flooding accidents caused by improper operation.

⑤ Strengthen the management of the owner/user's decoration to prevent the owner/user from flooding due to improper pipeline installation, especially the pressure test of the fire sprinkler system.

6. Always prepare enough sandbags for emergencies.

Emergency plan for trapped elevator personnel 1. Any employee who receives an alarm from the owner or finds a passenger trapped in the elevator shall immediately notify the security fire control room and record the time of receiving the report and finding it.

2. After receiving the report, the security fire control room, on the one hand, knows the location, the number of people trapped in the elevator and the floor where the elevator is located through the monitoring system or walkie-talkie, on the other hand, reports to the security manager or the foreman on duty through the walkie-talkie, requesting to send someone or contact the engineering ministry of materials and equipment for rescue.

3. After receiving the report, the manager of the security department or the foreman on duty should immediately be present in person or send someone to get in touch with the trapped passengers to comfort them and ask them to stay calm and wait patiently for help. Especially when the trapped passengers are frightened or very impatient and try to escape by taking extraordinary measures such as prying the door, they should be patiently warned not to panic and be impatient, and not to take unnecessary actions blindly, so as not to enlarge the fault and cause danger. Note: During this process, no one should be left at the scene. Keep in touch with the trapped people, keep abreast of their mood and health, and report the situation to the general manager or the leader on duty in time.

4. After receiving the report, the project manager ministry of materials and equipment or the personnel on duty should immediately send someone to the scene for rescue, and call the elevator maintenance company for maintenance when necessary. If you can't save yourself, try to take measures to ensure the safety of the trapped passengers and wait for the technicians of the elevator maintenance company to come to the rescue.

5. If the engineering materials department and the elevator maintenance company are unable to rescue or can't rescue in a short time, they should ask the public security department or the fire department for help as appropriate (the reasons and circumstances for help should be explained). Before asking the public security fire department for help, you should get the consent of the general manager or the leader on duty.

6. In the process of rescue, if anyone (especially the elderly or children) among the trapped passengers is found fainting or comatose, the medical staff should be immediately notified to be present, so that the trapped passengers can be rescued after being rescued.

7. After the trapped person is rescued, the manager of the security department or the foreman on duty should immediately express condolences to him, understand his physical condition and needs, and ask him to provide his name, address, contact number and the reason for coming to the community. If the trapped person does not cooperate to leave, it shall be recorded and filed.

8. After the trapped people are rescued, ministry of materials and equipment should immediately ask the elevator maintenance company to find out the cause of the failure, and normal operation can be resumed after repair.

9. The manager of the security department or the foreman on duty shall make a detailed record of the incident, including the time when the report was received, the time when the security and maintenance personnel arrived at the scene, the notice and arrival time of the elevator maintenance company, the rescue time of the trapped personnel, the basic situation of the trapped personnel, and the time when the elevator resumed normal operation. If there are public security, fire fighting and medical personnel present, the arrival and departure time and vehicle number should also be recorded separately; If an injured person is trapped, record the situation of the injured person and the hospital he was sent to.

10, the manager of ministry of materials and equipment or the personnel on duty shall record the time, cause, rescue method and repair time of the fault in detail.

Casualty emergency plan 1. When an accident occurs in the residential area, the security personnel should immediately rush to the scene to understand the situation and report to the manager or general manager of the security department.

2. If the injured person is not dead, immediately organize rescue, protect the scene at the same time, and notify the medical rescue center. We must be careful and try not to move the broken wounded to prevent the injury from getting worse.

3. If casualties are caused by electric shock, security personnel should cut off the nearby power supply or use insulation (such as dry wooden poles, bamboo poles or plastic rubber) to pull the power supply away from the person who gets an electric shock, and then rescue. It is forbidden to directly pull the person who gets an electric shock by hand or pull it away from the power supply with a metal rod without cutting off the power supply to prevent yourself from getting an electric shock.

4. If the casualty accident is caused by equipment failure or facility damage, the security department shall immediately notify the manager (or supervisor) of the Engineering Materials Department to be present and make a rescue plan.

5. If the casualty is caused by drowning, the security personnel or other employees should immediately rescue it. If the drowning person drinks more water, the injured person should stand on his head, press his abdomen to make him spit out the water he drank, and give artificial respiration if necessary.

6. If the casualty accident is caused by falling from a tall building or smashing an object, protect the scene, take photos or videos, leave witnesses and call the police at the same time.

7. If a traffic accident causes casualties, the accident vehicle shall be recorded while protecting the scene and rescuing the wounded, and the driver and witnesses shall be left behind. If there are surveillance videos, relevant videos should be saved and handled by the alarm party. If traffic accidents cause traffic jams in residential areas, bypass channels should be opened, traffic should be actively diverted, and warning lines should be set up to prevent damage to the scene.

8. When the injured person is taken to the hospital for emergency treatment, the ambulance number, hospital and the injured person should be recorded.

9, detailed records of accidents. For casualty accidents caused by equipment failure or facility damage, and electric shock accidents caused by the management company, relevant departments should write a written report to the general manager of the company within 4 hours, so that the general manager of the company can report to relevant parties as appropriate, find out the reasons and implement the responsibilities.

Fire emergency plan Whenever there are signs of fire, such as smoke, oil, smell, color and other abnormal conditions, every employee must immediately report to the fire control room (note that when the smell of the scene is flammable gas such as liquefied gas, it is forbidden to use mobile phones, walkie-talkies and telephones to give an alarm at the scene, and leave the scene to a safe area before giving an alarm to prevent electric sparks from detonating flammable gas), and ask them to send someone to find out the truth and make emergency preparations.

1, witnesses call the police

Once a fire breaks out in any area of 1. 1 residential area, people who find the fire should keep calm and don't panic.

1.2 If the fire was small in the early stage, the witness should immediately put it out with a nearby fire extinguisher and then call the police.

1.3 If the fire is too big to be put out by yourself, you should take the fastest way to give an alarm to the fire control room by walkie-talkie, telephone or disconnecting the nearby manual alarm.

1.4 close the doors and windows near the fire to prevent the fire from spreading, and immediately turn off the nearby electrical switch and gas.

1.5 guide people near the fire site to cover their nose and mouth with wet towels and evacuate from the safe passage quickly. At the same time, tell the evacuees not to use the elevator to escape, in case of power failure and being trapped.

1.6 Don't shout:? Is there a fire? , so as not to cause unnecessary confusion.

1.7 Before the firefighters arrive at the fire site, the alarm person should take corresponding measures and use the fire-fighting facilities near the fire site to extinguish the fire.

1.8 try to cut off the power supply immediately when the charged items catch fire. Before cutting off the power supply, it is forbidden to put out the fire with water to prevent electric shock accidents.

2, fire control room alarm

2. 1 The personnel on duty in the fire control room shall immediately notify the security personnel to rush to the scene for confirmation and notify the fire controller once they find that the fire equipment gives an alarm or receives a fire alarm report.

2.2 After the fire is confirmed, immediately notify the security manager or the foreman on duty, and the security manager or the foreman on duty will quickly call people to the scene to put out the fire, keep alert, maintain order and organize evacuation.

2.3 immediately notify the general manager of the property or the leader on duty and the project manager ministry of materials and equipment of the fire.

2.4 The personnel on duty should stick to their posts, closely observe the situation in the area near the fire alarm, and immediately send someone to check and confirm if there is any alarm again. If the host calls to ask, be careful not to panic and tell the host:? The fire is under investigation. Please remain calm. If other measures need to be taken, we will inform you by emergency broadcast? At the same time, the owner is required to close the doors and windows.

2.5 received instructions from the on-site fire fighting headquarters? 1 19? After receiving the alarm instruction, immediately call the police as required, and send someone to meet the fire truck at the intersection.

2.6 When receiving the instructions of broadcasting in different areas of the community conveyed by the on-site fire commander, broadcast in Mandarin (or Chinese and English) as required immediately. Pay attention to calm, don't panic, speak at an appropriate speed and speak clearly. Under special circumstances, security guards or administrators should be sent to the door one by one, and the notification order is:

Fire unit and adjacent units-2 floors above the fire floor-below the fire floor 1 floor.

2.7 record the whole process of fire fighting in detail.

3. Alarm requirements

3. 1 The internal alarm shall be clarified or inquired:

First, the fire location;

B, fire scene;

C, burning goods;

D, combustion range;

E. the name of the alarm person;

F, call the police

3.2 direction? 1 19? The alarm should be clear:

A. the name of the community;

B, fire address (including road name, house number, nearby markers);

C, fire scene;

D, burning items;

E. fire situation;

F, auxiliary personnel and waiting places for auxiliary personnel;

G. the name of the alarm person;

H, call the police.

Related items of property service emergency plan:

1. Safety emergency plan

2. Emergency plan for flood season

3. Power outage emergency plan

4. Campus safety emergency plan

5. Emergency plan for disaster relief

6. Emergency plan for production safety

7. Summary of emergency plan drill

8. School safety emergency plan

9. Typhoon emergency plan

10. Emergency nursing plan

4, the establishment of temporary headquarters

4. 1 After receiving the fire report, the general manager of the property or the manager on duty should immediately rush to the designated place or the fire scene, and notify relevant personnel to be present to set up a temporary fire fighting headquarters.

4.2 The temporary headquarters is composed of the general manager of the property, the manager of the security department, the manager of the engineering materials department, the manager of the administration department, the fire warden and other relevant personnel, with the general manager of the property as the temporary commander in chief. When the general manager of the property is not present, the manager of the security department or the manager on duty will be the chief commander.

4.3 Temporary Fire Fighting Command Responsibilities:

4.3. 1 According to the fire, formulate corresponding countermeasures in time and issue disaster relief instructions to all departments.

4.3.2 Decide whether to evacuate personnel according to the fire situation.

4.3.3 Immediately organize a volunteer fire brigade, command volunteer firefighters to participate in the fire fighting, and ensure the supply of fire water.

4.3.4 When the fire is difficult to control, it should be issued in time? 1 19? Alarm instructions.

4.3.5 According to the fire situation, set up an evacuation group, a rescue group and a warning group to organize rescue, rescue and keep important materials and documents, and maintain order at the scene.

4.3.6 According to the fire situation, decide whether to enable emergency broadcast alarm.

4.3.7 Command the fire elevator to descend to the first floor, and assign special personnel to control the fire. At the same time, stop other elevators and central air conditioning in the fire area.

4.3.8 According to the fire situation, decide whether to take some or all measures, such as power off, gas off and smoke exhaust device on.

4.3.9 Upon the arrival of the fire brigade, provide the fire and water sources to the fire brigade leaders in a timely and accurate manner, guide the fire brigade into the fire scene, assist the fire brigade to put out the fire, help maintain the order at the scene, and arrange evacuation personnel.

4.3. 10 After the fire is put out, organize employees of all departments to carry out the aftermath.

5, personnel evacuation and rescue

When a fire breaks out in a residential area, the tasks of employees in all departments are to put out the fire, evacuate people, rescue important materials and maintain order, and the main task is to evacuate ambulance personnel at critical moments. After the fire, every employee should remember that his primary responsibility is to protect the safety of the owner, visitors and himself.

5. 1 After the fire, the evacuation group is responsible for arranging personnel, indicating the evacuation direction for the owners and visitors, and setting up posts on the evacuation route to guide and escort the owners and visitors to a safe area. Remember to remind everyone not to take the elevator at this time. If the smoke is heavy, tell everyone to cover their nose and mouth with wet towels, try to reduce their body posture and leave quickly.

5.2 evacuation is mainly based on the nearest safety door and fire escape, which can flexibly guide evacuation according to the actual situation of fire.

5.3 Carefully check the fire area and all units nearby, and close the doors, windows and air conditioning. If someone is found trapped in the fire area, first of all, rescue should be carried out to ensure that every owner and tourist can evacuate the fire safely.

5.4 Receive and arrange the evacuated personnel, stabilize people's mood through good service, count the personnel in time, and check whether there are any people who have not been evacuated.

5.5 The evacuation sequence is: fire unit and adjacent units first, then two floors above the fire floor and below 1. Evacuation is generally based on the principle of downward evacuation (the ground floor is evacuated outward). If the downward passage has been sealed by fireworks, consider evacuating to the roof.

5.6 The injured owners, tourists rescued in the fire and employees injured in the battle will be escorted to a safe area by the rescue team, and the wounded will be treated and then sent to the hospital for treatment.

6. Be alert

6. 1 After receiving the fire alarm notice, the security department should quickly set up an alert group to decorate the alert inside and outside the community.

6.2 Dismantle roadblocks inside and outside residential areas, evacuate all irrelevant vehicles and personnel, and clear the driveway to create favorable conditions for the fire brigade to put out the fire.

6.3 Control the entrances and exits at the bottom of the burning building, prohibit irrelevant personnel from entering the building, guide the evacuees to leave, and protect the valuables rescued from the fire.

6.4 Ensure that the fire elevator is dedicated to firefighters, guide firefighters into the burning floor, and maintain the order of fire fighting operations.

6.5 Strengthen the alert to the fire area, protect the fire site, and cooperate with the public security fire department and the investigation team to investigate the cause of the fire.

6.6 Ensure the safety of non-fire areas and all owners and visitors, and prevent criminals from taking advantage of the fire to rob.

7, the aftermath

7. 1 After the fire is put out, after investigation by the public security fire department, the Engineering Materials Department should quickly restore the normal state of the alarm and fire extinguishing system in residential areas.

7.2 The security department shall organize personnel to clean the fire-fighting equipment, and timely replace and supplement the fire-fighting equipment.

7.3 The Management and Operation Department shall make statistics on casualties and property losses in residential areas and report to the Fire Command and General Manager.

7.4 The General Management Department organizes employees to offer condolences to the affected owners/users and give practical help according to actual needs.

7.5 The Cleaning and Greening Department organizes employees to clean up the fire scene, restore cleanliness, rescue or replant flowers and trees damaged by escape or fire fighting.

7.6 The fire fighting headquarters shall hold a meeting to review and summarize the fire fighting actions.

7.7 The general manager of the property will mobilize employees to collect suspicious information, cooperate with the investigation team to investigate the fire accident, and instruct the fire controller to write a special report and distinguish responsibilities.

7.8 If the residential property is insured, the Finance Department will contact the insurance company to make a claim.

Emergency plan for theft and destruction 1. Any employee should immediately find out the building number, unit number and floor of the building after discovering theft and damage or receiving an alarm, notify the security department or the security foreman on duty to send someone to the site for inspection, and inform the monitoring personnel on duty to pay close attention to relevant pictures and monitor the activities of criminal suspects.

2, security patrol found someone in the community to carry out theft or sabotage activities, should immediately use walkie-talkie to report to the security manager or foreman on duty, and notify the fire control room to assist in monitoring; Meanwhile, stay calm. If you can handle it, handle it in time. Otherwise, monitor the scene, remember the appearance, figure, clothes and characteristics of the suspect, prevent the suspect from escaping and pay attention to his own safety.

3. After receiving the report, the security manager or foreman on duty will send an appropriate number of security guards to the scene as soon as possible, stop all theft and sabotage as much as possible, intercept and arrest the suspect as much as possible, and call the police at the same time.

4. When the security personnel catch the suspect in the incident, they should record it and hand it over to the police for handling, and provide information and evidence as required by the police. Torture, interrogation and seizure are strictly prohibited, and owners and onlookers are discouraged from beating and cursing criminal suspects.

5. If the suspect has fled the scene before the arrival of the police, the security personnel should pay attention to protecting the scene, prevent anyone from entering or approaching the scene, and do not touch any items, doors and windows on the scene, waiting for the police to come and deal with it.

6. If anyone is found injured at the crime scene, the medical staff should be informed to come to the rescue on the basis of protecting the scene.

7. In the process of arresting criminal suspects, if necessary, all entrances and exits can be temporarily closed to discourage owners and visitors from suspending their entry and exit, and cooperate to prevent criminal suspects from escaping.

8. After the police officers arrive at the scene, the security guards should clearly remember the police officers' police ranks, numbers and report numbers, actively provide clues and cooperate with the police officers in handling cases.

9. If the incident involves property losses and personal injuries, photos or videos should be taken, and the persons involved and witnesses should be left for the police to investigate in detail, so as to clarify the responsibilities and implement compensation.

Causes and maintenance methods of water leakage in bay windows At present, decorative bricks are used in the exterior wall decoration of most high-rise buildings in China, and the roof, side and windowsill of aluminum alloy bay windows in high-rise buildings with decorative bricks are the most prone to water leakage. This quality problem has long been a major problem that needs to be thoroughly solved by construction units, construction enterprises and property service enterprises. Here, I would like to talk about my personal thoughts on the causes of water leakage and maintenance solutions of decorative tiles for aluminum alloy convex windows in high-rise buildings.

Cause analysis of water leakage

1, T-joint of aluminum alloy window and other waterproof parts, such as waterproof glue not fully compacted, sash and frame not sealed, are the main reasons for the leakage of aluminum alloy window itself.

2. Problems occurred during installation. The gap between the window frame and the window opening left by civil engineering is different in size and filled with mortar. Most of the plugs are not strong, and the mortar used for filling has low strength and can't stop the rain.

3. There are empty drums, accumulated water, cracks, bee holes and other phenomena in the leveling layer of concrete roof with convex window. In addition, the outer edge of the concrete roof is flush with the outer edge of the window frame, some of the outer edges of the window frame exceed the outer edge of the roof, and the outer wall brick on the side is stuck on the surface of the post-powder mortar, which is the main reason for the leakage of the convex window roof and the side.

4. The tiles around the outside of the convex window are not pasted in place, and there are many gaps in the tiles, which leads to a large water content in the wall in rainy days and seeps into the room through the gap between the window frame and the window opening.

solution

65438+

2, bay window roof leveling layer empty drum after all cleared, and then pouring, and ensure that the dense, no water. For the roof leveling layer of bay window with accumulated water, use fine stone concrete or mortar to find slope according to the actual situation after smashing hair to ensure compactness and drainage. Fill the honeycomb holes and cracks on the surface of the leveling layer with waterproof mortar.

3. The cracks in the outer wall tiles around the bay window shall be compacted with waterproof cement, and the surface of the tiles shall be cleaned after patching.

4. After the rectification of the civil quality defects of the bay window roof, the surface should be waterproof, and the waterproof material should be a material with convenient construction, good waterproof performance, suitable exposure and long waterproof life. In the process of waterproof construction, it is necessary to prevent the pollution of tiles and external windows.

5. After the waterproof construction of the top plate of the bay window is completed, the outer wall is waterproof after the gap of the outer wall tile around the bay window is dense. Waterproof materials for external walls must be water-permeable materials that do not pollute the external walls, ensure that the facade does not change color and have a long waterproof life, such as silane waterproofing agent.

6. Exterior wall waterproofing must be carried out under the condition that the weather is clear for several days and the exterior wall surface is clean and dry, so as to ensure the waterproof effect. Exterior wall waterproofing agent should be sprayed more than twice, and the interval is more than two days when it is sunny. In order to ensure the waterproof effect, the exterior wall waterproofing agent must be constructed after the exterior wall is cleaned. The spraying range is bounded by the transition part of the elevation concave-convex transformation.

For property service enterprises, it is necessary to communicate with the owners in time after the rain, do a good job in the general survey, registration and maintenance of the leakage of convex windows, and strictly control the quality of various maintenance materials and construction quality during the maintenance process. Only in this way can the leakage be truly controlled or even eliminated.