—— Reflections on the discussion of emancipating the mind in outpatient department.

In recent days, great discussions on emancipating the mind have been held in various departments of our hospital, and outpatient service is no exception. To emancipate the mind, we must first have thoughts. Only through continuous study can we form our own thoughts, not only to learn political theory and improve ideological and political quality; More importantly, it is necessary to study the documents of national and provincial medical and health system reform, seriously understand the spiritual essence of medical and health system reform, learn professional knowledge, improve professional level, and unify thoughts and actions. By studying hard and connecting with my own work practice, I have a deeper understanding of the necessity, importance and timeliness of launching a big discussion on emancipating the mind.

First, as a middle-level cadre, I think it is more important to conscientiously perform my duties, keep up with the pace of the times, conform to the current excellent situation, take advantage of the spring breeze of medical and health system reform, seriously study the hospital's "Implementation Opinions on Emancipating the Mind" and other relevant documents and the secretary's mobilization speech, thoroughly understand the spirit of superiors, apply it to specific work, blaze new trails, work hard and work boldly.

Second, emancipate the mind and find out the main problems existing in outpatient service;

1. In learning, some people are not serious enough, lack consciousness and enthusiasm, are not good at learning, do not grasp learning tightly, are not enthusiastic, and passively cope with ideological work. On the one hand, we can't always maintain a warm attitude towards patients, and the attitude of serving the people wholeheartedly is still lacking. On the other hand, some work is not meticulous enough, and there is a gap with the requirements of leaders and patients, and the sense of responsibility needs to be strengthened. Third, there are impatience and complaints at work, and modesty and prudence are not enough. Emancipating the mind and renewing the concept means that in practical work, the mind is not emancipated enough, the concept is outdated, the renewal is not in place, and the awareness of work innovation is not strong.

2. There are many "old, weak, sick and disabled" staff in the clinic, and some even say "if you don't work well, go to the clinic." Many clinical departments do not attach importance to outpatient service. When the ward is busy, the clinic is always closed. Not in accordance with national requirements, doctors rotate once a year in March, and nurses are transferred almost as soon as they finish training. The staff is not fixed and mobile, so it is difficult to transfer staff to the outpatient department without going through the outpatient department.

3. Although etiquette training has improved the quality of the staff in the outpatient window, there is still a certain gap in the cultivation of service habits, especially in the standardization and civilized language of services, which does not pay attention to detailed services and has poor initiative.

4. Due to the uneven quality of outpatient staff, there is no unified information management, and the medical quality needs to be strengthened. There is still a certain gap between the writing of outpatient medical records, outpatient prescriptions, various inspection applications and the filling of various log registrations.

5. Due to the limitation of the environment, the informationization is backward, the process is unreasonable, the patient's waiting time for medical treatment is too long, and the satisfaction is low.

Third, the rectification situation and measures

For me personally, this great discussion on emancipating the mind is not only a great opportunity to re-examine, reflect, dissect and improve myself with new ideas and concepts, but also a great opportunity to further enhance my sense of responsibility and pressure, increase my sense of honor and pride, and improve Scientific Outlook on Development. Through study, discussion and comparative examination, I can more clearly understand the problems existing in myself and my department. I am determined to further emancipate my mind, renew my ideas, improve my quality and management level with brand-new ideas and concepts, actively enrich myself with advanced management knowledge, creatively carry out my work, improve my communication and coordination ability, boldly manage and actively serve the outpatient service. Next, I will do it seriously:

First, seriously study the designated key study bibliography, seriously discuss the designated discussion topics, create an atmosphere of learning and emancipating the mind, and apply what you have learned;

Second, according to the requirements, solicit opinions in different forms, carefully find out the gaps and problems in personal ideas, behaviors and specific work, and summarize and sort out these opinions.

Third, improve the service quality and pay attention to the image construction of outpatient service. On the basis of etiquette training last year, all departments are required to find out the service problems existing in the departments and solve them, such as the "first sentence and second sentence", hairstyle, dress etiquette and civilized language. Pay attention to details and start from scratch. According to the requirements of "Shandong Window Service Standard" and the outpatient etiquette standard formulated by the outpatient department, the service etiquette is linked with the performance, and everyone is assessed to form a etiquette service culture and maintain it.

Fourth, standardize the management of outpatient medical quality and create a year when the quality reaches the standard. This year, the outpatient department will implement refined and standardized management in strict accordance with the outpatient requirements of the "three-level first-class maternal and child health hospital". Starting with perfecting the system construction of the department, we should do a good job in the implementation and execution of the core system. Outpatient medical quality control management committee should be established to be responsible for the medical quality control of the whole outpatient department, and each department should set up a quality control team to implement it layer by layer. Especially the writing of outpatient medical records, outpatient prescriptions, outpatient application forms, outpatient diagnosis certificates and the registration of emergency logs. In accordance with the requirements of establishing the "top three", the outpatient department has re-established the corresponding management norms and standards, and conducted performance appraisal and feedback in strict accordance with the standards.

5. Pay attention to patients' evaluation, and patients' satisfaction is our ultimate goal. The outpatient department plans to mobilize everyone's wisdom in various ways, find out the process problems existing in the outpatient department and improve them, actively invite "mysterious people" to make unannounced visits to our services, solicit patients' opinions and suggestions on our services, speak with patients' evaluation, and link patients' satisfaction with outpatient personal bonuses, Excellence and study abroad.

Sixth, the outpatient department will supervise according to the standards of medical quality and service quality, and strengthen the inspection every morning. At the same time, we will adopt an incentive mechanism, believe that the power of example is infinite, and play the leading role of "star of the month", "star of window service" and "star of window service" to carry out the implementation of various outpatient services.