Online customer service personnel must be familiar with the products of the enterprise and have confidence in the products. They must believe that their products are the best. Only by believing in products can we best introduce products to customers. If they don't have confidence in their products, how can they convince customers to buy them with confidence?

Second, understand technical terms.

Prepare some technical terms, which can not only communicate with customers smoothly, but also make customers feel that you are professional, and the proficiency of professional knowledge is also necessary. Only when you know the product yourself can you better introduce the product to customers.

Third, speak politely and have a sense of intimacy.

You represent the company, and you are the image of the company, so you must keep a sense of intimacy, so that customers have a sense of security and trust, and customers are God. As a customer service staff, this sentence must be kept in mind.

Fourth, guide customers to buy.

As an online customer service, we should not only communicate with customers, let them take the initiative to buy, but also guide them to buy! You should guide customers to buy, but you can't force them to buy. Online customer service staff want customers to buy products and think they are taking advantage.

Hope to adopt!