The interviewer of Beijing Foreign Airlines Service Co., Ltd. is responsible for the preliminary examination of Emirates. Only the candidates who have passed the open day primary election can be invited to participate in the re-examination session of AD (Evaluation Day).

Examination form: OD primary election has various forms. After 10 group self-introduction, 10 group answering questions, 10 group discussion, a single candidate facing the examiner and other forms of testing. In what form, it will be decided according to the interview location and the actual number of people attending the interview. According to statistics, in the past six months, one-on-one interview was the main form of primary investigation.

One-on-one interview format part of high-frequency problems:

1. Please introduce yourself first.

Please tell me your name and work experience.

3. Why do you want to work in Emirates?

4. Is this your first interview with Emirates Airlines? If not, why did you fail last time?

5. What have you done since your last failure?

6. How did you improve your English?

...

Tips:

1. It's not the first time to meet MM in UAE. The examiner of FASCO will definitely ask you the reason for your last failure. I hope you can answer how to correct your last mistake. There is no need to hide anything from FASCO's examiner. Maybe they will recognize you. If you lie or hide something, it may have a bad influence.

I suggest you go to the interview site early. Every EK interview will attract many candidates from all over the country. Generally, the interview time of candidates who arrive on time at 9 o'clock will be close to noon, and they will feel very tired at this time, which will affect the interview status.

3. Emirates has high requirements for candidates' skin. Candidates with acne and skin problems are advised to pay attention to skin care before the interview. If acne really occurs, try to cover up the skin defects with concealer. If FASCO examiner mentions skin problems, don't make excuses to cover them up, such as eating spicy food, recent allergies, etc., but answer the actual situation truthfully, which will make the examiner think you are honest.

UAE Re-examination Evaluation Day (New)

The UAE examiner is responsible for the interview and re-examination of Emirates Airlines. Candidates who pass the open day are eligible to be invited to participate in the re-examination on the review day.

The specific interview process of the second interview is as follows:

Part I: Video viewing

Part II: Group Links

The third part: written test link+oral expression

Part I: Video viewing

Watch the official promotional video of Emirates (candidates can ask questions to the examiner after watching the video)

Part II: Group Links

① The first round of group discussion: (Candidates will not be eliminated in this session)

Examination form: The examiner divides all the candidates who enter the marking day into three groups, and then divides every three candidates into one group and distributes a card of different occupations. Please discuss in each group and give the qualities that examiners should have in this profession. Let's discuss freely first, and then speak in groups. Everyone should talk about the qualities that this profession should have. After issuing the card, the examiner will observe the record.

The quality of the profession-some professional references;

Gardner, baker, farmer, superstar, astronaut, actor, gardener. ...

Tips:

1. The examiner divided all the candidates into three groups. After three rounds of group discussion in the first group, the second group will be invited, so the candidates in the second and third groups can take this opportunity to look around for some food to buffer their hunger, but don't miss the interview time because the food is too delicious.

2. If you don't know a given job and have no idea what to say, team cooperation is very important. Three people work together, organize the language together and practice several times. Smile, look at everyone, don't deliberately go to see the examiner. At the end of the introduction, thank the team members politely and thank you for listening.

3. When making a group summary statement, don't deliberately express yourself, just say part of what you should say, don't say the statement like a performance, it will lack sincerity. At the same time, you need to pay attention to the interaction with team members. Examiners also want to see if you have the ability of teamwork through this link.

(2) The second round of panel discussion:

Survey form: The first group still draws cards with items on them in groups of three. Team members associate the items on the card with the occupations chosen in the first round of group discussion, and think about creative usage. (After the discussion, the examiner will randomly select one candidate from each group to summarize. )

Creative use of projects-some project references:

Cup, coffee bean, alarm clock, shell, apple. ...

③ Touching heights+asking about tattoos and scars+the third round of formal group discussion:

Form of inspection: After the second round of group discussion eliminated some candidates, the third round of formal group discussion began (one group had about 10 people). Examiners first ask candidates to read EK's CC dress code. At the same time, a candidate touched the height and asked if there were any tattoos or scars. This was followed by a formal group discussion on problem solving. This link is generally to give the examiner questions, and the candidates will discuss them in groups. In this round, the examiner will let the team members sum up their own solutions. First of all, the examiner will let everyone read the topic voluntarily. At this time, she will take notes and then start a formal discussion. Discussion time *** 15 minutes. After the discussion, the examiner will ask questions according to everyone's answers.

The following is a reference for the formal group discussion of 20 15 new questions:

Aquarium question type (20 15 new question type)

If you were an aquarium manager, how would you handle the following situations? (15 minutes)

1. A guest took a ticket that was five days overdue, but he still wanted to use it.

The outdoor dolphin show was cancelled because of the bad weather, but the tourists still want to see the show.

According to the regulations, an adult can only bring three children, but a tourist brought four children.

A tourist complained that the staff was rude to his children.

A guest said that she bought a ticket with a meal voucher, but now she can't find it.

6. A mother took her child to a dolphin show, but the child was not tall enough to meet the standard.

Problems in department stores (20 15 new problems)

If you were the manager of a department store, how would you handle the following situations? (15 minutes)

1. A customer's mobile phone is broken, and he asks you to replace it with a new one. This mobile phone cannot be repaired, and it has been used for 2 months.

2. A customer bought sofa cleaning products in this department store before, and his sofa was damaged after using the cleaning products, so the customer asked the department store to pay the full amount of the sofa.

There is a children's playground in the shopping mall. A female customer feels tired and asks her one-year-old child to play in the children's playground, but according to the regulations, only children over one and a half years old can enter. But this female customer insisted on doing so.

In the toy store, a child's parents want to buy a set of toys, but there is only one set left, which has been reserved by another customer.

An old lady used coupons to shop. When she found that the coupons had expired, she felt very depressed.

Carnival question type (20 15 new question type)

If you are a manager of a water park, this is the last day of the water park. How will you handle the following situations? (15 minutes)

1. A guest has a coupon that expires only one day, but he still wants to use it.

A guest bought a ticket before, but he forgot to take it.

3. A couple don't have local currency to buy tickets, and the nearest currency exchange point is 10 minutes.

A mother took her two-year-old and eleven-month-old child to the show, but only children over three years old were allowed.

Some divers want to dive in the water park, but their diving equipment is not up to standard.

6. A mother complained that the shop assistant was rude to her children, and she wanted a refund.

Tips:

1. In the third round of formal group discussion, when other team members present their solutions, don't interrupt or refute other people's opinions. This is a big no-no. When other team members put forward their own suggestions, you can listen or nod with a smile and be a listener. This is a sign of courtesy and respect for each other.

In the group discussion, you must express your opinions in time. Don't rob words, but can't help talking. This will make the examiner feel that your English level can't communicate normally or you don't want to participate in group discussions, which may be mistaken for your lack of teamwork spirit.

In the third round of formal group discussion, the examiner will randomly select the candidates' solutions to the questions. So listen carefully to other people's opinions when other players answer, lest the examiner know nothing before you.

4. After the third round of group discussion, the examiner may play the role of the client, and many friends will feel that they can't cope. The secret that Xiao Chen wants to tell you here is: No matter how the examiner challenges you, don't give up solving the problem and show a puzzled look, but continue to patiently solve the problem for the customer and think for her from the customer's point of view, but only if it doesn't violate the company's regulations.

The third part: written test link+oral expression

(1) written test:

The difficulty of the written test is similar to that of CET-6, and it is not particularly easy. Friends who don't know how to do the questions should get familiar with the meaning of the questions some time in advance. The EK written test will eliminate candidates who fail the written test.

Written questions include:

A. Reading comprehension: selection of underlined words/synonym replacement/explanation

B. choose the meaning of notices and warnings

C. gestalt

D restore the sentences to the original text (fill in the sentences extracted from the article, including misleading options)

② Retelling of oral composition:

Exam form: read a short passage, look at a picture or a word. After reading it, the examiner will take the card away, and the candidates need to summarize it again.

Some high-frequency problems in oral composition;

Dubai culture/Dubai introduction/etiquette/hygiene ...

Tips:

1. According to the analysis of previous interview experience, sometimes the examiner will examine the oral expression in the written test, that is, listen to the examiner's call for oral expression while doing the written test, or make oral expression after eliminating some candidates in the written test, as the case may be.

The last day for Emirates to finally choose the link.

The final link of Emirates Airlines is also the responsibility of UAE examiners. Only candidates who pass the examination are eligible to be invited to the finals.

Survey form: The official time of the final is 45 minutes, and the actual interview time of each person in the final varies from 30 minutes to 45 minutes.

The sources of the final questions are: personality types derived from the psychological test questions after AD, various cases encountered in the work, understanding of Emirates, why to join Emirates, and some case questions about the basic information and work experience of candidates.

Here are some reference questions for the last lesson:

1. Why do you want to be a flight attendant?

2. Why do you want to work in Emirates?

3. What challenges did you encounter in your work?

4. When have you ever provided good customer service?

5. Tell us about a time when you solved a customer problem.

6. How do you deal with difficult customers?

7. When have you ever handled a customer complaint?

8. Tell us about a difficult situation when you led the team?

9. Please give an example of how you put your ideas into practice.

10. How to deal with your different opinions with customers/colleagues?

1 1. Tell me about your surprise for customers.

12. Have you ever met anything unfair?

13. Have you ever been in contact with foreigners? How do you get along with them?

14. Have you ever encountered cultural differences and how to deal with them?

15. Do you think people have different religious beliefs?

...

Hopeway tip:

1. The last link usually asks some questions about the work experience of the applicant, so the applicant can prepare some questions about the work experience in advance before the interview.

2. Although Bian Xiao suggests that candidates can prepare their own questions about work experience in advance, it is not recommended that candidates make up their own examples, because the examiner has enough time to ask you detailed questions about this matter in the last link, and the answer will not be embarrassing if they make up their own questions.