Article 1 Summary of Letters and Visits from Education Bureau in 2020

In 20XX, under the correct leadership of the county government, guided by the important thoughts of Theory of Three Represents and Scientific Outlook on Development, combined with the implementation and educational practice of the new Regulations on Letters and Visits, the Education Bureau faithfully fulfilled the fundamental purpose of serving the people wholeheartedly, handled the letters and visits of the education system and various outstanding problems, effectively solved problems for the people, maintained stability, United the political situation of the county's education system, promoted the healthy and sustainable development of education, and successfully completed the county government's target management of our bureau. In 20XX, the average score and passing rate of senior high school entrance examination in the county ranked first in the city, and the college entrance examination achieved three excellent results in the city, namely, the reference number was 4 149, the online rate was 84.3 1%, and the online number was 3498. The petition work of the education system in the past year is summarized as follows:

First, the basic situation of education

20XX In September, there were 476 schools of all levels and types in our county with students 129490, including 397 primary schools with students1person; There are 33 ordinary middle schools (9 middle schools and 24 junior high schools), with 3 1.395 students in junior high schools and 0/.654,38+0.654,38+0.76 students in senior high schools. There are 2 vocational and technical middle schools with 43 17 students; There are 43 kindergartens, 447 preschool classes, and children in the kindergarten 19836; Further education school 1 institute, students 175. There are 6567 teachers and staff in primary and secondary schools in the county.

Two, a year, the development and completion of the petition work.

There are a large number of primary and secondary school students and teaching staff in the education system, and all kinds of schools at all levels have a wide coverage. Education involves thousands of families and the fundamental interests of the broad masses of the people. Especially in recent years, with the implementation of the national compulsory education policy, the contraction and merger of primary and secondary schools, the transformation and expansion of schools, and the expansion of high school enrollment, the social hot issues and contradictions faced by the education system have become more and more prominent. Over the past year, according to the general requirements of "unblocking the channels of letters and visits, solving hot issues, maintaining the order of letters and visits, and promoting stable development", and taking "safeguarding the legitimate rights and interests of the masses, building harmony and peace, and accelerating the development of education in the county" as the goal, the Education Bureau has given full play to the role of functional departments and done a good job in education with a high sense of political responsibility and the spirit of trying to solve problems for the people.

(a) to raise awareness, strengthen leadership, establish and improve the petition work leading institutions.

According to the large number of teachers and students in the education system and the close relationship between education and the broad masses of the people, in order to ensure the normal and orderly development of education, the Education Bureau has always attached great importance to the work of letters and visits, and has always made unremitting efforts to make letters and visits an important part of the county's education work. In order to ensure the normal development of letters and visits, a leading group for letters and visits was established, with Director Yang as the leader, Party Secretary, Deputy Director and Trade Union Director as the deputy heads, and the heads of ten individual offices as members. There is an office in the DangZhengBan, and Guo Ren, the director of DangZhengBan, is the director of the office and a part-time petition cadre to handle daily work. The office of the Party Committee and Director of the Bureau will put the petition work on the agenda, listen to the petition work report at each party Committee and office meeting, and discuss key petitions. At the leadership meeting of township schools, the situation of letters and visits was analyzed, required and arranged, and township schools were required to regularly analyze and check the situation of letters and visits and take effective measures to solve problems and contradictions in the bud. Bureau organs adhere to the system of leaders taking turns to receive letters and visits, adhere to the system of nationwide registration of letters and visits and leaders reading letters and visits, strengthen the publicity and study of letters and visits policies and regulations, issue the newly revised Regulations on Letters and Visits to every bureau leader to learn and master, and require all grass-roots units under the leadership of the bureau to take letters and visits as a content. The main leaders actively participated in the reception and coordinated the settlement of large-scale and influential collective petitions. Leaders and part-time cadres in charge of letters and visits participate in all letters and visits business training and meetings organized by higher authorities on time.

(two) smooth channels for letters and visits, and properly handle all kinds of letters and visits.

The problem of letters and visits in the education system is mainly manifested in the following aspects: first, in terms of education fees, individual schools still charge fees in violation of rules and regulations, and the society and parents report letters and visits; The second is the adjustment of school layout, and the school merger has entered a critical stage. It is difficult for some people to unify their ideological understanding of canceling local schools, and there are many contradictions in land acquisition and site selection of newly-built schools, which are easy to cause people's letters and visits; Third, some faculty members suffer from major or special diseases, and it is difficult to reimburse medical expenses, which leads to letters and visits; Fourth, letters and visits about the salaries and benefits of faculty and staff; Fifth, a very small number of teachers violate the ethics of teachers and the style of letters and visits; Sixth, a new round of comprehensive education reform, personnel changes of letters and visits cadres. According to the main manifestations and characteristics of letters and visits in the education system, the leading group of letters and visits in the Education Bureau, in accordance with the provisions and requirements of the Regulations on Letters and Visits, combined with the actual work of education, strengthens the publicity and study of educational laws and regulations, enhances service awareness, and actively solves problems for the broad masses of the people and faculty. According to the unified regulations of provinces, cities and counties, the bureau set up a "four systems" work supervision desk to provide services to the society through the news media. In specific work, it is led by the bureau. Over the past year, * * * has received all kinds of letters and visits 10, and all the letters and visits can basically be settled within 60 days. Special circumstances can not be completed on time, you can explain the situation to the assigned department in time. This year, the settlement rate and feedback rate of letters and visits reached 100%.

(3) Give full play to its functions and strive to resolve various contradictions and disputes.

Over the past year, under the correct leadership of the county government, our bureau actively cooperated with relevant departments to properly handle the network events in which a very small number of teachers participated in denying, distorting and attacking the educational reform and development on the Internet. Taking this incident as a lesson, we will carry out the activities of "learning from party constitution, stressing party spirit and setting an example" in the education system in an all-round way, and carry out reports on the achievements of the 30 years of reform and opening up in various campuses. In response to network incidents, publicity and education on the legal system of network management were seriously carried out in primary and secondary schools in the county, and the school network management system was standardized. The County Bureau for Letters and Calls and Tengyue Town have carefully mediated the letters and visits from the merged school in Yunshan Village of Tengyue Town, and taken corresponding measures to ensure the normal education and teaching order. Properly handle the fighting between students in a vocational school in the county to avoid the adverse consequences caused by noisy crowds coming to the school. The death of a student taking poison outside school in Yongan Middle School, a street township, was dealt with in time, and the phenomenon of corporal punishment reflected by parents of individual teachers and students and disguised forms was dealt with in time. Severely investigate and deal with schools that have strong reactions from individual people and have illegal charges, and make every effort to clear away and rectify them, infringing on the legitimate rights and interests of the people. Strengthen the management of school construction projects to ensure that the wages of migrant workers are not in arrears. Do a good job in publicity and explanation, and promptly reply to and implement the letters and visits from all parties. Because all kinds of contradictions and disputes and opinions and suggestions of the masses have been solved and implemented in time, social stability and normal education and teaching order have been effectively maintained.

(four) actively participate in and do a good job of centralized handling of outstanding issues in letters and visits and pre-visit disposal.

According to the requirements of the county government, combined with the reality of the education system, the petition situation and the petitioners in the system are carefully analyzed and investigated to make the petition work clear and accurate. In key periods such as major festivals, important activities and the arrival of state leaders, first, do a good job in the ideological and political work of faculty and staff throughout the system and maintain stability and unity; Second, closely monitor the key petitioners in the system; Third, according to the requirements, select experienced cadres to participate in the county's collective handling of outstanding letters and visits. The Education Bureau takes the lead from the director and secretary, cooperates with relevant departments to go deep into the front line of letters and visits, monitors key petitioners and key gang members, and makes it hard at a critical moment. During the Olympic and Paralympic Games held in China, our bureau strictly implemented the 24-hour duty system from the office to the school to ensure that no major letters and visits occurred in the education system.

(five) conscientiously do a good job in the registration of letters and visits.

In order to make the work of letters and visits serious and well documented, we register every letter and visit, regardless of size, put forward handling opinions, report it to the leadership for approval, and conscientiously implement it according to the leadership's approval. For each complaint, after replying to the report according to the regulations, do a good job of internal filing.

Chapter II Summary of Letters and Visits of Education Bureau in 2020

In 20XX, under the leadership of the _ _ _ _ government and with the guidance and help of the _ _ _ _ Bureau of Letters and Calls, our bureau carefully deployed and implemented the work of letters and calls around the comprehensive implementation of Scientific Outlook on Development and the practice of Theory of Three Represents, combined with the current situation and development direction of my social security work. Up to now, * * * has accepted letters and visits, of which _ _ _ _ have been entrusted. The response rate of complaint reporting agencies is completed, and no group visits and leapfrog visits are realized throughout the year. Now I will report the development of letters and visits in 20XX and the work plan in 20XX as follows:

I. Development of Letters and Visits in 20XX

(A) to strengthen leadership, strengthen responsibility

Cadres and workers should strictly follow the "Regulations on Letters and Visits" and the spirit of relevant documents, closely focus on the overall situation of promoting economic development and maintaining social stability, unify their thinking and clarify their responsibilities, and incorporate letters and visits as an important work into the overall work schedule. According to the personnel changes, timely adjust the leading group for comprehensive management of letters and visits, hold regular letters and visits work meetings, study new situations, and arrange specific work, effectively preventing group visits, leapfrog visits, and repeated visits.

(two) establish and improve the management mechanism of letters and visits.

1. Improve the shift supervisor system in the service hall. Arrange the heads of various departments to receive visitors on duty in the social security service hall, answer the public's inquiries on the spot, guide the clients to handle social security business, resolve the contradiction between the window staff and the clients in time, avoid the complication and expansion of the problems reflected by the masses, and effectively reduce the letters and visits caused by social security problems.

2. Establish and improve the system of first connection and completion. Simplify the procedures for solving the problems of people's letters and visits, refine the procedures for handling letters and visits, improve the efficiency of handling letters and visits and information feedback, improve people's satisfaction, and avoid repeated visits and leapfrog visits.

3. Strengthen the implementation of the evaluation system for major issues. The "Notice on Defining the Subject of Social Stability Risk Assessment on Major Matters of Social Security Bureau" was formulated, which clarified the assessment items and responsibilities, timely discovered the matters with hidden dangers of major contradictions and disputes, made timely investigations and emergency plans, prevented the occurrence and expansion of contradictions and disputes, and improved emergency efficiency and disposal capacity.

4. Strictly report complaints and punishment system. The responsibility system shall be implemented for the reception, acceptance, completion and reply of letters and visits, so that there is no vacancy in registration and acceptance, no delay in investigation and handling, no delay in summing up and replying, and the complaint telephone number shall be published to ensure smooth contact with the masses.

5, improve the petition registration return visit system. For petitions involving major matters, the basic information, processing results and replies of the petitioners shall be registered and preserved, and the petitioners shall be paid a telephone call back after completion. When necessary, the processing department may make an appointment with the petitioners.

(3) Strengthen measures and strictly implement them.

In the work of letters and visits, our bureau requires the handling personnel to adopt a warm reception, serious handling and timely feedback service attitude, effectively improve the efficiency of letters and visits, ensure the satisfaction of letters and visits personnel, and improve the quality of letters and visits.

1, do a good job in social security, and prevent the source of letters and visits in place. First, actively carry out publicity on social security policies and regulations, and let the masses know about laws and policies by distributing publicity materials and going deep into the grassroots; Second, conscientiously implement the social security policy, conduct business training for social security managers, and ensure that all work is handled in accordance with rules and regulations.

2, enhance service awareness, letters and visits work system in place. First, social security personnel are required to strengthen their service awareness and be warm and thoughtful to the people who come to work; The second is to implement the system of responsibility system for letters and visits, public opinion punishment system and the first settlement system; The third is to incorporate letters and visits into the assessment of various departments and individuals.

3, strengthen the investigation of disputes, letters and visits report disposal in place. First, carry out the investigation of contradictions and disputes, regularly carry out the investigation of hidden dangers of contradictions and disputes in various work, find problems in time and solve them; The second is to clarify the responsibility of letters and visits, standardize the procedures for handling letters and visits, and ensure that letters and visits do not delay, handle or give timely feedback.

Two. 20XX work plan

(a) continue to strengthen the leadership of the petition work, implement the responsibility system. Continue to incorporate the work of letters and visits into the important work in 20XX, and hold regular meetings on letters and visits and on the investigation of contradictions and disputes; Further strengthen the work responsibility system and implement the accountability system; Accompany _ _ _ _ party and government leaders to receive visits, and coordinate with relevant units to handle group visits and group incidents.

(two) continue to strengthen the basic construction of letters and visits, improve the efficiency of letters and visits. Further establish and improve various systems of letters and visits management, improve the construction of institutions and networks, standardize working procedures, and improve the collection and arrangement of files; Adhere to the system of leaders reviewing letters, speed up the investigation and handling of letters and visits, and improve the quality of handling cases and the settlement rate.

(three) continue to strengthen the assessment of all kinds of work hazards, and control the occurrence of group visits, leapfrog visits and repeated visits. To continue to implement major projects or major decisions, we must evaluate them before they appear, and we should do research, discussion and planning for those who have hidden dangers of contradictions and disputes.

(4) Continue to promote innovation in the management of letters and visits. Adhere to mass work, innovate the management mechanism of letters and visits, improve the overall service quality, and promote the construction of letters and visits in our bureau.

Chapter III Summary of Letters and Visits of Education Bureau in 2020

The Municipal Education Bureau adheres to the principle of "people-oriented, treating visits with emotion", comprehensively uses policies, laws and administrative means, adopts various effective ways such as education, consultation and mediation, pays attention to physical and mental transfer, changes petitions to next visits, and promptly and reasonably handles hot and difficult issues reflected by the people according to law, and has done a lot of work to safeguard the legitimate rights and interests of faculty and staff and social stability. The petition work in the education system is reported as follows:

First, strengthen leadership and implement the responsibility system for letters and visits.

The leaders of our bureau attach great importance to the work of letters and visits, put the work of letters and visits on the important agenda and put it in the overall situation of work for key deployment. The Education Bureau has set up a leading group for letters and visits, forming a working mechanism in which the main leaders take overall responsibility, the leaders in charge take direct responsibility, other leaders "have two responsibilities for one post", functional departments directly grasp and relevant departments cooperate closely. Major petitions to implement the leadership responsibility system and leadership package system. In line with the principles of "graded responsibility, centralized management" and "who is in charge, who is responsible", in which area the complaint reporting problem is handled, forming a leadership responsibility system for the complaint reporting work that is implemented at the first level, the first level and the second level.

Adhere to the system of receiving letters and visits from the masses. The reception day system for directors and principals will be implemented to facilitate people's visits and ease and resolve various contradictions in time. Set up a petition reception room, a complaint reporting telephone, a complaint reporting box and an e-mail. The leaders of the Education Bureau handle letters and visits and cases in the inspection work at the lower grass-roots level. At the same time, listen to the opinions of the masses, understand their wishes, and solve problems for the masses in time. This year, we made great efforts to investigate and study, held forums, listened to the voices of the grassroots and the masses, reduced the financial burden of parents of students, standardized the behavior of participating in and discussing state affairs in accordance with the law, followed the laws of education, improved the satisfaction of the masses with education, and reduced letters, calls and visits from the masses. Through soliciting opinions and investigation, four policies were adjusted, which not only reduced the academic burden of students, but also reduced the financial burden of parents.

Two, establish and improve the rules and regulations of letters and visits, and promote the institutionalization and standardization of letters and visits.

The Education Bureau and schools shall establish and improve the rules and regulations for letters and visits, and ensure that all aspects of letters and visits have rules to follow. We have established the first inquiry responsibility system, the leadership package system, the post responsibility system, the petition reception system, the registration system, the completion system, and the quick report system for major issues, established the archives for investigating social contradictions and hidden dangers of letters and visits, and insisted on regular and irregular unannounced visits to schools and communities to promptly investigate unstable factors. The education system strives to prevent and control corruption from the source and reduce various factors that cause complaints. To this end, we pay attention to strengthening our own construction: first, comprehensively implement the open system of government affairs and school affairs; The second is to establish various supervision systems; The third is to implement the internal audit system of education; The fourth is to implement the bidding system for infrastructure projects. The establishment and effective implementation of these systems have played a positive role in curbing corruption from the source and reducing the occurrence of complaints.

Three, strengthen policy propaganda, improve service quality, standardize the order of letters and visits.

In order to further publicize the laws and regulations such as Several Opinions of the General Office of the Ministry of Education on Further Strengthening Education Letters and Visits in the New Era, we have carried out publicity activities such as the Regulations on Letters and Visits and the Opinions of the Central Committee of the Communist Party of China and the State Council on Further Strengthening Letters and Visits in the New Era through blackboard newspapers, school newspapers and electronic audio and video. At the same time, strengthen the study of educational laws and regulations, improve the legal awareness of petition staff, cadres, faculty and students, ensure that the education system is administered according to law, taught according to law, and petitioned according to law, and strive to build a harmonious and healthy educational environment.

Strengthen the openness of government affairs and school affairs to prevent and reduce the problem of letters and visits from the source. The Education Bureau and all kinds of schools at all levels have fully implemented the openness of government affairs and school affairs. Hot, difficult and sensitive issues such as school district division, education fees, entrance examination, job evaluation and appointment, evaluation and selection of the best, use of funds, and appointment of cadres are fully disclosed. Commodities are purchased by the government to improve the transparency of the use of funds. This year, our bureau announced four educational social services in the news media, and announced the contact and supervision telephone numbers of the main leaders, leaders in charge and specific staff.

Change the work style of cadres and improve the quality and level of service. Further improve more than 20 rules and regulations of the bureau, implement the service-oriented responsibility system, and achieve warm and thoughtful service. Actively implement the establishment of learning, service-oriented, efficient, innovative and diligent "five-type" institutions and implement listing services. For the masses, teachers and students who come to work, they should be active and enthusiastic, have a civilized language, accept them seriously, answer questions patiently and provide thoughtful service. Reduced the occurrence of letters and visits.

Fourth, strengthen the construction of educational ethics, create a clean and harmonious educational environment, and run a satisfactory education for the people.

Strengthen the construction of education system and improve people's satisfaction with education: First, organizational guarantee. Established a leading group for moral construction in the education system and "citizen evaluation politics"; Established the system that the leaders of the Education Bureau contact schools. The second is institutional guarantee. Three documents were issued, namely, the Implementation Opinions on Further Strengthening the Work Style Construction of the Education System and the Implementation Plan on Carrying out the Activities of "Incorrupt Culture into Campus" in primary and secondary schools. The third is policy guarantee. Timely adjust two local policies that are not conducive to the construction of professional ethics. The fourth is to increase inspection efforts. The school fees of primary and secondary schools in the compulsory education stage in the city in spring were inspected. Handle all kinds of reports and letters and visits in time. Actively establish district-level education and standardize the activities of charging demonstration counties. Actively create a civilized, healthy, clean and harmonious educational environment.

Five, according to the law, effectively solve the problem of education letters and visits.

Seriously solve the reasonable demands of the masses, so that "everything is settled and the facts echo." For the transferred letters and visits, as well as letters and visits from the grassroots, according to the principle of "territorial management, graded responsibility, who is in charge, who is responsible", some letters and visits are transferred back to the territory to solve, and our reference opinions are put forward; Send special personnel to the place where important problems occur, check with the parties and informants, and finally put forward handling opinions, so that the problems can be properly handled in local units and solved at the grassroots level, and contradictions and problems will not be pushed to the higher level. Over the past year or so, we have received eight calls, handed over 13, and transferred three from the Education Department and the Provincial Bureau of Letters and Calls. Some petitioners, without knowing the truth of the matter or the current policies and regulations, make petitions based on subjective judgment and put forward some unreasonable demands. We have a direct dialogue with the petitioners, talking about policies, rules and regulations, telling the situation, persuading and educating them, actively guiding them, rather than rudely persuading them to leave, so that the petitioners can truly understand the policies, verbally persuade them and return satisfied.

Sixth, strengthen the investigation of maintaining stability and focus on resolving difficult and sensitive issues of letters and visits.

According to the relevant arrangements of the higher authorities for maintaining stability, our bureau promptly carried out the investigation and resolution of unstable factors in the education system. From February 20 13 to July 20 14, our bureau * * * held 9 executive meetings involving maintaining stability and security to make work arrangements; ***4 documents on stability and safety were issued to primary and secondary schools (kindergartens); * * * carried out four comprehensive or special inspections, and informed the city of the inspection results.

Seven, the existing problems and the direction of future efforts.

We should focus on the following aspects:

(a) adhere to the smooth channels of letters and visits and maintain the order of letters and visits, and strive to establish a new order of letters and visits.

(two) adhere to the innovation mechanism and strengthen the responsibility at the same time, to build a new pattern of letters and visits.

(3) Adhere to the combination of handling affairs according to law and ideological education, and correctly handle contradictions among the people under the new situation.

(four) adhere to the symptoms and root causes, from the source to prevent and reduce the problem of letters and visits.