Main responsibilities: responsible for all kinds of cultural and sports activities in the store, the organization and arrangement of morning meetings, and the life of employees.
Specific responsibilities:
First, early meeting management.
1, assist the manager to arrange the morning meeting.
Arrange the contents of next week's morning meeting one week in advance and fill in the morning meeting schedule (see annex), including the time, date, host, topic and speaker of the morning meeting. The content of the morning meeting should be enlightening, informative and interesting, and the following contents can be arranged.
(1) Motivating morning meeting: It is suggested to hold it every Monday, with the purpose of motivating employees to be positive, optimistic, confident, persistent and hard-working, and to motivate employees through celebrity allusions, inspirational stories and team activities.
(2) Happy morning meeting: In order to overcome the job burnout caused by team or individual games, songs and dances on Wednesdays and Thursdays. It can be used to relieve work pressure and forget troubles. Please refer to the game collection (later) for the form of activities, and encourage shops to create good activities by themselves. It is suggested to be held on Wednesday or Thursday.
(3) Knowledge morning meeting: Good professional knowledge and certain related knowledge will make employees more confident in serving customers and win the trust of customers more easily. Its contents include: the basic knowledge of Chinese and western medicine, the principle of foot massage, the application of manipulation and health-related contents (such as beauty, beauty, health preservation, food supplement, etc.). ), or content that customers are interested in (such as cars, clothes, food, sports, jokes, etc. ).
(4) Training morning meeting: This morning meeting is to make employees skillfully use the knowledge they have learned in daily life. It can be conducted through 1 minute speech, case analysis, role-playing, seminars, debates and other forms. It is recommended to hold it every Tuesday and Thursday.
(5) Outdoor morning meeting: In order to show the corporate image, improve the visibility of the store and exercise the adaptability of employees, outdoor morning meeting is a good form, which can be sports training, queue walking, outdoor collective activities and morning meeting display.
It is suggested that the morning meeting should not be arranged on Sunday. If the manager hasn't made a plan for the morning meeting, donate 5 yuan if he makes a plan but doesn't carry it out.
2, training morning meeting host and speaker.
(1) Morning meeting host: responsible for organizing the morning meeting according to the standard morning meeting process. The host must be prepared one day in advance: memorize the morning meeting process and communicate with the store manager for the morning meeting speaker in order to coordinate and control the morning meeting time.
Requirements for the host: all employees in the store can bear it, but they must undergo strict training, be polite, energetic, loud, skilled, standard in language and properly worded. If the above requirements are not met, the first two times will be given a warning and the third time will be disqualified.
Selection of the host: All managers and managers have to undergo training, and then openly select a group of employees. Finally, all employees must be trained and presided over by turns. The training standard is based on the standard process of the store morning meeting (attached), and the training time is based on the actual drills of all participants at that time, but the customs officers are determined not to use it.
(2) Morning meeting spokesman: responsible for giving a speech according to the scheduled theme of the morning meeting. The host must prepare and write the outline of the speech one day in advance. The style manager has the right to review the outline and ask him to give a trial lecture. Speakers who have not prepared and tried to give lectures are not allowed to give speeches on stage, and those who fail three times are disqualified from giving speeches. Selection of speaker: store management team and excellent employees are the main ones, and service managers, managers and teachers cooperate in training. Speakers who pass the examination can be promoted to part-time lecturers in the store and enjoy professional lecturer training.
Second, preside over the special meeting of shopping malls.
1, store monthly commendation meeting
The store's monthly commendation meeting will commend outstanding employees and teams in last month's work every month 1 day (excellent employees: the top three in card tickets, the top three in points, and the first in small groups. The bonus amount is to be determined, and the reward for completing the excess will be determined separately. Photos of excellent employees should appear on the honor roll. )
Preparation before the meeting: (1) Get the card ticket and the list of the top three points, the performance and the performance of the first place in the small group from the sales manager.
(2) Apply for a bonus from the bar and stamp it.
(3) Prepare the music needed for the meeting and debug the audio equipment.
(4) Inform the awarding guests in advance who to award and what to award.
(5) Arrange the awarding venue in advance.
(6) Write the process and speech of the award ceremony in advance.
Moderators: (1) Moderators can be style managers or other qualified employees.
(2) When presiding over the meeting, be energetic, smiling and loud, pay attention to adjusting the meeting atmosphere and controlling the meeting time. (Attached is the presentation of the conference process of the award ceremony for your reference. )
Work after the meeting: (1) Clean the site after the meeting (personnel can be specified).
(2) Excellent employees are photographed on the honor roll (before the 3rd of each month).
2. Store monthly party and birthday party.
This meeting is scheduled for every month 15 (payday) to celebrate the birthday of employees in the form of fruit meals, as well as songs, dance performances, games and so on.
Preparation before the meeting: (1) Take the birthday list of the current month from the bar and buy birthday presents.
(2) Get a fruit meal at the bar (according to the number of shops, the standard is RMB per person)
(3) Prepare the props needed for games, songs and dances in advance (no expenses can be incurred)
(4) Arrange the venue in advance and prepare music (birthday songs, songs, backup CDs).
Meeting host: (1) Birthday party: the birthday girl takes the stage, all of them sing birthday songs, the store manager gives birthday presents, and the birthday girl performs a talent show.
(2) Get-together: Games, songs and dances will be held, such as idioms solitaire, song solitaire, parcel delivery, counting seven, rabbit dance and other team games. I hope that all stores will keep innovating and communicate with each other.
(3) Pay attention to safety during the get-together, to avoid employees being injured, and at the same time, pay attention to protecting the items in the store. If there is any damage compensation, it will be shared equally by all employees if the parties cannot implement it.
After the meeting: clean up and clean up the site
There was no morning meeting the next day, and the staff delayed reporting to 1 1: 30.
3. Hold a welcome party and a farewell party.
(1) Welcome party: New employees must hold a welcome party the day after they arrive at the store, otherwise they will donate to 2 yuan. The process is as follows:
All the staff clapped their hands and sang welcome songs, and lined up to welcome new employees.
② Self-introduction of new employees (name, native place, work experience, personal preferences)
③ The shop staff introduced themselves, starting with the manager and the clerk, saying: Hello, I'm XXX, a senior masseur in Shui Mu Foot Rhyme Store, and then saying a word of blessing.
(2) Farewell party: No farewell party will be held for employees who are dismissed, dismissed or have worked for less than one day, or employees who are temporarily absent from work. Eligible employees will receive a souvenir from our store. There is no specific form of the farewell party, and each store decides for itself. The store manager should arrange personnel to help the resigned personnel pack their bags, send them to the station and buy tickets.
Third, new employee training.
Training time: new employees must attend training within three days after entering the store.
Training content: related contents of store corporate culture: corporate culture, corporate introduction, store rules and regulations, store service products, etc.
Training standard: new employees must master the above contents within the specified time, and be assessed by the manager's foreman. Those who fail the first time will be warned once, and those who fail the second time, style managers and new employees will perform programs for all employees early.
Punishment: If the supervisor fails to conduct follow-up training within three days after the new employee enters the store, the supervisor's subsidy will be deducted.
Attachment: 1 Shop Morning Meeting Timetable Xinting Road Store Virtual (one week)
2. Hold an award ceremony (demonstration draft) once a month.
3. The store will bid in advance.
Standard process of workshop morning meeting
First, roll call requires loud voice and quick response.
Second, dress up and stand across: "Dear brothers and sisters! Good morning, everyone. "
3. (The morning meeting officially begins): "Good morning, colleagues (bow). I'm an X-class masseur, and I massage rhyme with water feet. I presided over today's morning meeting. Today is x, x, x "
Fourth, the first item of the morning meeting, experience sharing, yesterday's card was XXX/X thousand yuan, now please invite XXX to share it on stage.
Fifth, the second item of the morning meeting, applause, please invite the manager to make a work report and business analysis.
Sixth, the fourth item of the morning meeting, the topic of the morning meeting today is XXX, with XXX as the keynote speaker. Please applaud.
Seven, I want to ask the clerk, manager and staff if they have anything to do ... Today's morning meeting is over, and tomorrow's morning meeting will be hosted by XXX. Please be prepared in advance, "Come on, or other slogans" and dismiss.
My Original Store (Zero Promotion) Award Ceremony Process (Presentation)
Meeting time:165438+ 1 1: 00 am on October 3rd, one hour before business.
Participants: all employees and invited company leaders.
Meeting process
Moderator: Good morning, leaders and colleagues! (Bowing) I'm Hua, manager of Zhengzhou Store, and I'm presiding over today's meeting. Please all stand up. Now I declare the award ceremony officially started.
Item 1: Sing "Grateful Heart" together.
Item 2: Dear brothers and sisters ...
After the Spring Festival, our zero promotion activities are in full swing, and our performance is climbing. We ushered in March, which is the time to decide the success or failure of our store and test us. We are about to adjust the price.
Under the guidance of the general manager's office, under the correct leadership of the supervisor and the store manager, and with the joint efforts of all 38 employees, we achieved a bumper harvest in February.
Compared with 1 month, the number of our customers was basically the same, and the cash income increased by nearly 6,543,800 yuan, reaching 385,000 yuan. We proved once again that we are a model shop, and we are the best and the best. Let's encourage ourselves with stormy applause.
As the saying goes: the train runs fast, all by the front, and a team needs an example. There is such a group of people in our team. They have won the trust of customers with excellent technology and enthusiastic service, and achieved impressive results.
The following is the individual card ticket award: first of all, please welcome our third runner-up this month, with a card ticket of 36,500 yuan (applause), and the third runner-up this month, with a card ticket of 28,000 yuan (applause). Finally, let's welcome the champion * * * to the stage with a card ticket of 52,000 yuan.
Let's invite the general manager, technical manager-manager and sales manager-manager of the company to present awards to them. Next, please let three people give a one-minute speech (applause) ... OK, please leave.
Next, we will award the points prize, which represents the customer's recognition of our technology and service, and is the best embodiment of customer loyalty. Guess who our February points champion is? ..... Yes, it is * *, 89. Please come. Who is the runner-up? ..... Wrong, * *, 88, only one place short of the first place, which is really a pity. Third place is our boy * *, 67.
Let's invite the general manager, the store manager and the foreman to present awards to them ... In addition, please give your acceptance speech in one minute (applause) ... Ok, please leave.
A good team needs not only a good leader, but also every member of the team to support each other, help each other and work together to achieve the goal. Now there is such a team. Not only do they issue cards, but everyone has a number. Among the top three, they accounted for three, that is, the eagle group. Please welcome all employees of Eagle Group to the stage to receive the award (applause). Please welcome the company.
According to our prior agreement, the last group will perform the program. Although the elite group achieved the assessment goal, it won the bid. Let's invite the handsome guys and beautiful women in the elite group to perform the hot and charming Hawaiian hula dance for us (applause).
Let's welcome the leader of our Kangding Road store. Our manager will summarize our work in January and arrange our work in February.
Next, let's warmly welcome Mr. Wang, the manager of the company, to make a concluding speech for us (applause).
(Conclusion): The bumper February has passed, and the horn of March has sounded. Let's join hands and forge ahead bravely towards our goal and dream-to become the best shopping mall in Zhengzhou.
Finally, I suggest that everyone sing "Unity is Strength" to end our award ceremony today.
The January commendation meeting of Zhengzhou * * * * * Club is over, thank you!
The above are examples of speeches at the commendation meeting. Managers, managers and presenters can make appropriate adjustments according to different situations in different months, and you don't have to insist.
Refer to conference songs:
Before the meeting: ① March of the People's Liberation Army ② March of athletes.
③ Carmen Overture ④ Other music on the stage.
In the meeting: ① Unity is strength ② Gratitude.
(3) Start all over again. (4) Let's paddle and sail.
Friend, I'm really fine.
Section 2 Sales Manager-Manager's Responsibilities
Main responsibilities: responsible for the organization, planning and implementation of various sales activities in the store to ensure the completion of business tasks; Statistical analysis of business data; Sales coaching and training.
Specific responsibilities:
I. Implementation of in-store promotion activities
1. Before each store promotion, the sales manager, manager and assistant should plan and make posters and leaflets together to decorate the store environment and create a competitive atmosphere.
2. Do a good job in the promotion speech of the month, organize each group to recite and rehearse in advance, and pass the customs within the specified time. Only the store manager, assistant store manager and ticket manager-manager will preside over the customs clearance, and the customs clearance will be conducted one-on-one in the form of actual combat drills.
3. Pay attention to the analysis and summary of business data, pay attention to the changes of main business indicators before and after the activity, and put forward reasonable suggestions to the manager.
Second, performance analysis and tracking.
1. Record the card tickets, points and group performances of the individual who issued the card that day, log in the performance list in time, and notify the host of the morning meeting the next day.
2, according to the results, statistics of individual and group week champions, the top three monthly personal scores and points, monthly excellent team.
3, according to the sales performance of each group and individual, timely targeted counseling for groups and individuals with poor performance.
Third, sales consulting and training.
1. Make full use of employees' attitudes, knowledge, skills and habits at morning meetings, afternoon meetings, group meetings and evening parties.
Consultation and training.
2. Have a sales meeting at least once a week, which can take the following forms:.