1. The tour guide qualification examination is divided into two parts: written examination and interview. Require Chinese and foreign candidates to use Chinese answer sheets in the written test; During the interview, take the test in the language you applied for.

2. The subjects and contents of the examination

The tour guide qualification examination consists of two parts: written examination and interview (simulated on-site tour guide examination).

(1) written test content:

1. Tourism policies and regulations

2. Tour guide practice (including tourism case analysis)

3. The basics of tour guides (including the contents of two books in Shandong and the whole country).

4. Basic knowledge of Chinese language and literature (required for candidates in Beijing and Hunan)

& lt's second > series of teaching materials, supporting exercises and simulation questions for the qualification examination of tour guides.

& lt third > attend the training course of tour guide examination:

1. The tour guide qualification examination adheres to the principle of separation of examination and training and voluntary training.

2. The advantage of applying for classes is that the information is comprehensive and rich, you can learn some useful things that are not in books, you can see some talented tour guides or senior teachers in colleges and universities, and you can make a group of friends in the circle. At the same time, the teacher will also explain a lot of knowledge. Teachers are not only the imparting of our knowledge, but also the real guides in our future tour guides.

3. Following the teacher's systematic combing of the four textbooks, I have my own clue.

4. The training class will also organize an internship at the scenic spot before the exam (candidates can arrange it according to their actual situation), because the interview is also very important, so you can really understand it thoroughly by going to the scenic spot in person.

A powerful tour guide training school will organize tourism activities during students' study, which can provide students with part-time internship opportunities and recommend travel agency jobs.

Registration procedure

& lt 1. Registration procedures:

1. My ID card (original) and temporary residence permit for people from other provinces.

2. Original academic certificate (graduated from high school or technical secondary school or above)

3. Recent health certificates issued by hospitals at or above the county (district) level (which must include routine examinations and two and a half examinations of liver function and hepatitis B).

4. I have an electronic version of 1 inch bareheaded color recent photo and register online.

5. Receive and fill in the complete "National Tour Guide Qualification Examination Registration Form" at the registration place.

6. Register with the Tourism Bureau where the household registration is located; College students are registered in the tourism bureau where the school is located; If you work in the field, you must hold a temporary residence permit in the city where you work and register with the tourism bureau of the city where you work.

7. Those who apply for the foreign language tour guide qualification examination shall have a college degree or above in foreign language major and a bachelor degree or above in non-foreign language major.

< second > time management

1. written test time: generally in the current year 1 1 month, the local tourism bureau will give specific notice after registration.

2. Examination time for interview: The interview examination is generally delayed for a period of time compared with the written examination, and is held from 1 1 month to1end of February of that year. There will be a specific notice from the local tourism bureau after registration.

< Third > Training and examination contents: written test and interview.

1. Written test content: (200 points) The written test consists of four textbooks: tour guide basics, tour guide practice, tourism policies and regulations, local tour guide basics, and tour guide basics (Shandong test items: tour guide basics, tour guide practice, tourism policies and regulations), which are slightly different according to the requirements of different provinces.

2. Interview content: (100)

1. The explanation ability of tour guides;

2. The ability of tour guides to standardize services;

3. The ability of tour guides to deal with special problems and emergencies;

(3) Foreign Language Tour Guide Examination

1. Foreign language tour guide candidates should have a foreign language interview in addition to the public subjects to be tested; The interview part includes scenic spot explanation (foreign language explanation) and contingency question and answer (Chinese answer), with full score of 100.

2. Candidates who apply for the qualification of foreign language tour guides in Putonghua must provide a copy of the qualification certificate of Putonghua tour guides when registering.

6. Written test questions: All written test papers adopt standardized test questions, which are divided into four types: single-choice questions, multiple-choice questions, indefinite multiple-choice questions and true-false questions. Each paper has *** 100 questions. Candidates are required to use the daub card to answer questions, and the answer time is 100 minutes. Marking adopts card reader for automatic marking and scoring.

7. Admission method: Candidates with 60 points or above are qualified.

Application conditions

Tour guide card is the certificate that the state allows to engage in tour guide work, and it is also a necessary condition for tour guide practice. Tour guides are required to hold a tour guide card to ensure the quality of tour guide service and facilitate the supervision and inspection of tourism administrative personnel. Therefore, the Regulations on the Administration of Tour Guides stipulates: "To engage in tour guide activities in People's Republic of China (PRC), you must obtain a tour guide certificate." [3] Article 4 of the Regulations on the Administration of Tour Guides stipulates: "Those who have obtained the qualification certificate of tour guides may apply for a tour guide certificate from the tourism administrative department of the people's government of a province, autonomous region or municipality directly under the Central Government with the labor contract concluded with the travel agency or the registration certificate of the tour guide service company." Therefore, the conditions for applying for a tourist guide card are:

Has obtained the qualification certificate of tour guide. That is, those who pass the national unified examination for tour guide qualification are those who have obtained the qualification certificate issued by the National Tourism Administration, which is a prerequisite for applying for a tour guide certificate.

Sign a labor contract with a travel agency or register with a tour guide service company. According to the provisions of China's Labor Law, a labor contract refers to an agreement between a laborer and an employer to determine the labor relationship and clarify the rights and obligations of both parties. People who sign labor contracts with travel agencies refer to full-time tour guides, travel agency employees and full-time travel agency employees. The tour guide concludes a labor contract with the travel agency, clarifying that the tour guide has the obligation to complete the work in the travel agency and abide by the internal labor rules of the employer. The travel agency has the obligation to pay wages according to the quantity and quality of the tour guide's work and provide corresponding working conditions.

"Tour guide service company" refers to an enterprise engaged in the management and training of tour guide business and providing services such as supply and demand information for travel agencies and tour guides. It is a bridge between tour guides and travel agencies. The personnel registered in the tour guide service company can be full-time tour guides or part-time tour guides, but they are not official employees of the travel agency. After registering with a tour guide company, they can hire a tour guide through a travel agency when necessary. This employment relationship has obvious seasonality and timeliness. Usually, in the tourist season and when the travel agency is short of tour guides, the required tour guides are hired through the tour guide service company. At the end of the tourist season, the employment relationship between the travel agency and the hired tour guide will also be terminated.

3. Good conduct and no bad record. Refers to the person who has not received criminal punishment and whose tour guide card has not been revoked. Taking this article as one of the conditions for applying for a tour guide card is conducive to fundamentally solving the outstanding problems of soliciting and receiving tourists privately and disrupting the normal business order of the tourism market.

Application procedure

According to "Regulations on the Management of Tour Guides" and practical experience, the procedures for applying for a tour guide card after obtaining tour guide qualification are generally as follows: [4] (1) Accumulate work experience.

After passing the tour guide qualification examination, the person who intends to engage in tour guide work must complete at least three months' internship in a travel agency, conclude a labor contract with the travel agency or register with a tour guide company, and the travel agency or tour guide company will evaluate the applicant's conduct and business ability and draw a conclusion.

(2) filing an application

The applicant declares to the administrative department of the travel agency: I submit a written application and submit the qualification certificate of the tour guide and relevant certification materials. The tourism administrative departments of the people's governments of provinces, autonomous regions and municipalities directly under the Central Government shall, in accordance with the provisions of Article 6 of the Regulations on the Administration of Tour Guides, apply for a tour guide card within 15 days from the date of receiving a written application for a tour guide card. If it is found that there is any situation in Article 5 of the Regulations on the Administration of Tour Guides, it shall notify the applicant in writing.

It is a legal system in modern administration to issue a tourist guide card by the tourism administrative department, and it is a specific administrative act that allows applicants to engage in tourist guide activities. This behavior directly determines whether the applicant can engage in the tour guide profession and directly affects his legitimate rights and interests. Therefore, the provisions of Article 6 of the Regulations on the Administration of Tour Guides express three meanings:

(1) The tourism administrative department must issue a tourist guide card to qualified applicants within 15 days from the date of receiving the written application from the applicant. This is a mandatory provision, indicating that the tourism administrative department must issue tourist guide cards to applicants who meet the certification conditions, and there is no such thing as "not issuing them".

(2) Failing to issue or reply the application conditions within the time limit, leaving the applicant in an uncertain state, which belongs to the dereliction of duty of the tourism administration department. The applicant may apply for reconsideration to the tourism administrative department at the next higher level in accordance with the Administrative Reconsideration Law, or bring a lawsuit to the people's court in accordance with the Administrative Procedure Law.

(three) the circumstances that do not meet the conditions for issuing certificates are limited to the four situations stipulated in Article 5 of the Regulations on the Administration of Tour Guides. Only under one of the above four circumstances, the tourism administrative department may decide not to issue a tour guide card. At the same time, if the tourist guide card is not issued, the tourism administrative department shall notify the applicant in writing.

The departments that issue tourist guide cards and temporary tourist guide cards are the tourism administrative departments of the people's governments of provinces, autonomous regions and municipalities directly under the Central Government. The styles and specifications of tourist guide cards and temporary tourist guide cards shall be stipulated by the tourism administrative department of the State Council. The tourism administrative departments of the State Council have the right to stipulate styles and specifications and make them uniformly, or they can stipulate styles and specifications uniformly, which shall be made and published by the tourism administrative departments of provinces, autonomous regions and municipalities directly under the Central Government respectively.

other terms

Time limit for issuance: According to the Regulations on the Administration of Tourist Guide Cards, tourist guide cards shall be issued within 15 days from the date of receiving the written report on the application for tourist guide cards. If it is not issued, it shall inform the applicant in writing.

Scope of use: The Qualification Certificate for Tour Guides and the Tour Guide Certificate are uniformly printed by the tourism administrative department of the State Council and used throughout People's Republic of China (PRC).

Lost and reissued tourist guide card: If the tourist guide card is found lost, the holder must report the loss and reissue it immediately.

(1) If the tourist guide card is lost, the owner must immediately report the loss to the travel agency, submit written materials about the loss, and ask the travel agency to issue a certificate of loss.

② The original and photocopy of the host's lost certificate, ID card, tour guide qualification certificate or tour guide grade certificate shall go through the formalities of reporting the loss to the issuing authority.

(3) One month after applying for the registration form of the tourist guide card and publishing the "Invalid Certificate of Loss Reporting" in China Tourism Daily or provincial daily newspaper, the tourist guide card shall be reissued at the original issuing authority with the notice of newspaper publication and the above-mentioned documents.

(four) during the period of applying for a replacement tour guide card, the applicant shall not engage in tour guide activities.

If the tour guide card is damaged, the tour guide shall apply to the original issuing authority for a new card according to the regulations.

Those who pass the tour guide qualification examination shall be awarded the "Tour Guide Qualification Certificate" within 30 working days from the end of the examination by the tourism administrative department that organized the examination.

Those who have obtained the qualification certificate of tour guides and have not been engaged in tour guide activities for 3 years will automatically lose their qualification certificate.

Those who have obtained the Qualification Certificate for Tour Guides may apply to the local tourism administrative department for a tour guide certificate.

Annual review: after the tour guide card is replaced by a tour guide IC card, you must participate in the annual review, and those who do not participate in the annual review shall be handled in accordance with relevant regulations.

"Tour Guide Qualification Certificate" is just a kind of qualification certificate, which cannot be used directly. You must change to a tour guide IC card to use with the group.