Reprint Teacher He An's blog post:
Different teachers do communication training for middle-level cadres, with different curriculum designs and different routines. I have carefully studied applied psychology, coaching skills, NLP, nine-type personality and other psychological knowledge, combined with practical experience in enterprise management, designed my own effective communication course. My effective communication training course includes the following contents:
1. Understand communication: Understand the ways of communication, what are the main factors that affect communication, what kind of communication people like and hate, and what are the common misunderstandings in communication.
2. Mentality that should be possessed in communication: respect, understanding, acceptance of trust, empathy, attention to external factors, etc.
3. Humanity that should be understood in communication: Understanding some wisdom in human nature, including the relationship between human emotions and nerves, and the relationship between human behavior, emotions and motives, can make us know more about human nature, understand the communication of human nature, and make communication easier.
4. Skills to be mastered in communication: two-way communication, 5W2H, co-channel method and five-step method to eliminate resistance.
Communication is a subject that needs to be studied for a lifetime. Let's study slowly together.
B. communication skills course outline
First, what is communication?
1. communication goal: encourage the other party to achieve action;
2. Communication steps: coding, special decoding and feedback;
3. Communication: 100% responsibility
4. Bottom line: Say what the other person wants to hear and listen to what the other person wants to say.
Second, know yourself and yourself.
1. Ask the right questions: understand his thoughts/ask questions.
2. Effective listening: listening level/listening words, intonation and actions/listening skills/listening taboos.
3. Effective feedback: understanding confirmation/objection clarification/body language feedback.
Third, defeat the enemy without fighting (affinity)
1. Smile: Give it first if you want it.
2. Like: Give you face and give me lining.
3. Channel synchronization: all have the same interests.
Fourth, if you are just lucky, you are determined to win (empathy)
1. Difference: Empathy and Compassion
Step 2: Identify and feedback
3. Rule: Deal with the mood first, then deal with things/stand firm and be sincere.
Five: One-to-many whole "killing" (speech)
1. Before the speech: analyze the audience/design the outline.
2. In the speech: interactive/body language application/forgetting words and asking questions and other processing skills.
3. After the speech: summary/promotion
Six. Effective strategies of organizational communication
1. How to communicate with superiors and subordinates?
2. How to communicate across departments?
3. How to deal with contradictions in communication?
C. recommend training courses and lecturers for communication skills. . . . .
Looking for teacher Chen Xinxian. Teacher Chen Xinxian's communication skills training class is quite good. Teacher Chen Xinxian has many years of experience as a training manager in a well-known foreign company. Now I am a full-time trainer and have a deep understanding and experience of employee training. You can learn about it online.
It's the syllabus of teacher Chen Xinxian. I hope it will help you:
Communication has a profound influence on our daily life and interpersonal relationship, especially the quality of our daily life and interpersonal relationship.
Training Lecturer: Chen Xinxian
Course target: middle-level managers of the company.
Course background:
Communication is one of the most important tasks for managers. Managers must fully and accurately understand some relevant information from superiors, cooperative departments, subordinates and colleagues before making correct decisions. According to the research on the distribution of managers' working hours, 80% of managers' working hours in a day are spent on communication. In the process of communication, 45% of the time is listening, 30% is talking, 16% is reading documents, and 9% is writing reports. Therefore, communication is an important management skill for managers. To do a good job in communication, managers should be able to flexibly use various communication means and forms, overcome various obstacles in communication, and constantly improve communication skills in management practice.
Course outline:
Part I: Overview of communication.
Case study: Why can Sun Xiao get the support of the workshop director?
First, the definition of communication
Second, the meaning of communication.
Third, effective information transmission.
Four: Four Secrets of Communication
Part two: Steps of effective communication.
Step 1: Prepare in advance.
Step 2: Confirm the requirements
1, problem type
An easy question to discuss.
Closed question
2. Example of the problem
Nature gives us one mouth and two ears, which means that we should listen more and talk less. -Socrates
Step 3: Explain your point of view.
Step 4: Handle objections.
Step 5: reach an agreement
Step 6: * * * The same implementation.
Part III: Obstacles that affect communication.
First, the obstacles in the process of information communication
1. Obstacle from information sender
Case study: A scholar buys firewood.
Poor expression ability
Bad image factor
Proceed from personal interests
2. Obstacles in the process of information transmission.
Case study: Who took the wrong goods?
Failure to make use of proper communication channels
Too many transmission links.
Interference from external environment
3. Information recipients' obstacles
selective perception
Decoding and understanding deviation
Refuse to listen
Too much information
Case Study: joe girard's Experience
Second, the obstacles in the information exchange environment
Case study: the vice president smiled.
The fourth part: the cultivation of communicative competence.
Case: Don't shake your head in front of the patient.
First, the principle of effective communication
Purpose principle
Clear principle
Principle of simplicity
Continuity principle
feedback principle
Second, oral communication ability.
1, listening skills
Case study: Turn off the phone.
2. Speaking skills
Case study: Confucius teaches disciples
Questioning skills
Case Study: Adding Eggs
Third, written language communication skills.
The principle of written communication
Letter writing skills
Writing skills of reports
Fourth, nonverbal communication skills.
1, body language communication skills
Case study: the skirt is broken.
Paralanguage communication skills
Case Study: Performance
The fifth part: EQ and interpersonal communication.
I. Overview of EQ
Second, self-awareness and interpersonal communication
Third, self-management and interpersonal communication.
Fourth, self-motivation and interpersonal communication.
Five, identify other people's emotions and interpersonal communication
Six, the skills and ability to deal with interpersonal relationships
Part VI: Overview of effective communication skills training.
D. How to learn the management communication course
As we all know, people are group animals, so this complex system of human society has been formed. As a social person, it is very important to learn how to communicate and achieve good communication results if you want to stand on the society. We have been dealing with different people since childhood. In life, we need to communicate with family, classmates and friends. At work, working with colleagues requires communication. Since we have been practicing communication for so many years, what is the significance of learning the course of Management Communication? From the perspective of management, communication refers to a kind of management behavior or process of transmitting ideas, opinions, emotions, intelligence, information and opinions among departments, levels and personnel in an organization through certain media and channels, so as to achieve mutual understanding, support and cooperation, and thus realize the harmonious and orderly operation of the organization. I was deeply impressed by the part of "object analysis strategy". Because I found that in communication, I need to pay attention to one thing, that is, respect the other person who communicates with you, and at the same time learn to adapt to the other person and understand what the other person is thinking. I find that I sometimes appear special when communicating with others, without considering others' feelings, so I will be resisted by others in the process of communication, and the communication will not be smooth. The teacher said "learn to say the right things to the right people" made me reflect on my communication style and realize that everyone has their own unique personality. It is precisely because of these personalities that each of us needs to know something about each other in our communication. The more we know each other's personalities, the easier it is to communicate. In addition, in extracurricular study, our group also carried out learning activities. First of all, the teacher divides the class into groups, and the members of each group cooperate with each other to complete the learning activities, which in itself requires good communication. The theme of our group is "communication strategy between superiors and subordinates", and "how to communicate with superiors" has become the final theme of our group. Through group study, we find that communicating with superiors is a great knowledge.
E. The international comparison of training courses only includes course objectives, structure, communication skills, stages and years, and
The answer is B, the core structure
F practical training in effective communication skills in the workplace aims at
1. Deepen students' understanding of communication principles and management communication.
2. Improve personal communication ability and target management ability, and improve professional quality.
3. Have a deep understanding of different communication styles and improve the judgment of others' communication styles.
4. Learn and improve the principles and skills of communication with different customers, such as superiors, subordinates, colleagues and internal and external customers.
5. Improve the ability to build the Tower of Babel within the organization, improve organizational efficiency and build an excellent team!
Li Boqun: The only lecturer in the field of management consulting who has experience in national media, Fortune 500 companies, multinational foreign companies and well-known private enterprises! Graduated from the top journalism schools and business schools in the United States, with a master's degree in mass communication and business administration! Responsible for the global communication of benchmarking enterprises in China, former reporter and editor of national news agency!
He is currently the dean, exclusive lecturer and senior partner of the School of Communication Management of Beijing Tianxia Cutting Management Consulting Co., Ltd.!
G. what kind of training is there on communication?
Professional or interpersonal? There are some differences between them. Workplace communication focuses on effective communication between superiors and subordinates and colleagues to improve work efficiency; If it is interpersonal communication, the focus is interpersonal communication ability. I don't know if this is right.
Teacher Chen Xinxian gave a lecture on communication training class. Just last month, our leader invited Mr. Chen Xinxian to give a lecture to our employees, which gained a lot. I don't know if I'm right. I hope it helps you.
H. Effective communication training, including what contents?
The design of effective communication training course includes the following five aspects:
1. Understanding communication: Let students know what are the main factors that affect communication, what kind of communication people like and hate, what are the common misunderstandings in communication, what communication methods are suitable for each situation, and what models of internal communication of world-class enterprises can be used for reference.
2. Mentality in communication: I often say that communication between people is more about mentality than skill. A bad attitude will only be a rhetoric gesture; Because people have strong insight, people will clearly see each other's intentions. If we find that the other person's intentions are not good, no matter how good the other person says, it is invalid. Therefore, before communication, I suggest that people should have a correct attitude, respect, understand, accept and trust, put themselves in others' shoes, pay attention to others, including accepting people who are different from themselves and people we can't understand at all, because everyone has their own growth background, and acceptance and understanding are the premise of communication.
3. Humanity that should be understood in communication: People are very complicated animals, conscious and subconscious, with their own thoughts and emotions, so understanding humanity is a very important step in communication. Knowing human nature will make me more intelligent in dealing with people. This includes the relationship between people's emotions and nerves, and the relationship between people's behavior, emotions and motives. Learning these can help us better understand human nature, understand the communication of human nature and make communication easier.
4. Skills to master in communication: After understanding human nature and having a good attitude, you still need certain communication skills. I'm here to talk about the difference between one-way communication and two-way communication, the difference between open-ended questions and closed-ended questions, how to ask questions, how to listen, how to listen to each other's emotions and motives, how to clearly arrange work with 5W2H, and how to eliminate resistance if affinity is established with the same channel method. These methods are practical and effective.
5. Classroom question and answer: Answering students' confusion in practical work can help students solve practical problems by using what they have learned.