The main contents of supermarket staff training include: product knowledge training, service skills training, customer reception training, commodity picking training and special case handling training.
1, product knowledge training: supermarket employees must have complete product knowledge, including product name, usage, quality and brand. To answer customers' inquiries and enhance customers' trust.
2. Service skill training: As the image representative of the supermarket, the employees of the supermarket must receive relevant service skill training, including training in hospitality, communication skills, service attitude and extended sales. To enhance the shopping experience of customers.
3. Customer reception training: supermarket employees pay attention, behave generously, speak politely, do not use dialects, observe customer psychology at any time, introduce products objectively, without exaggeration, be patient, have more people and introduce more.
4. Training in receiving goods: Supermarket employees should handle with care and deliver goods with both hands. After the customer chooses, he should guide the customer to the cashier and say goodbye politely.
5. Special case handling training: customers with physical defects should take the initiative to buy goods for them; When customers ask about the goods that are not sold in this cabinet, they should take the initiative to guide them to the correct position; When the goods that customers need are out of stock or out of stock, they should sincerely apologize to customers and make explanations or recommend other substitutes; When customers are rude to employees, employees should handle it with caution or try to avoid it, and report it to their immediate superiors.
Responsibility of supermarket employees
1. Receiving customers: supermarket employees should be focused, generous and polite, observe customers' psychology at any time, introduce products objectively, without exaggeration, be patient, consult and introduce more.
2. Managing cashiers: Supermarket employees need to manage cashiers and supervise the company's rules and regulations.
3. Ensure the safety of cash: Supermarket employees need to ensure the safety of cash receipt and delivery, and be responsible for supervising the work of cashier posts, and there can be no illegal operations.
4. Commodity management: supermarket employees should be responsible for the beautiful display of goods in the store, the sanitation of the areas under the jurisdiction of the store, the maintenance and replacement of the price labels of goods in the store, and the control of goods within the shelf life.
5. Ordering, returning goods and exchanging goods: supermarket employees are responsible for ordering, returning goods and exchanging goods in the cabinets under their jurisdiction.
6. Providing consulting services: Supermarket employees should be familiar with relevant product knowledge and provide customers with product consulting and related services.