The post responsibility system refers to the system that each office determines the overall functions of the office, the functions of the office and the job description according to the "three decisions" plan, clarifies the responsibilities, tasks and target requirements of each post after functional decomposition, and requires the implementation of responsibilities. Specific requirements:

1. The principle of post responsibility system:

(1) Set up posts due to events, with commensurate responsibilities;

(2) The rights and responsibilities are consistent and the responsibilities are clear;

(3) Defining tasks and requirements;

(4) The responsibility lies with people, which is convenient for assessment.

2 leadership positions should be clear about the requirements of double responsibility, not only to do a good job in the office, but also to do a good job in the ideological work of cadres and workers and the construction of a clean government.

3. The post responsibility system mainly includes the following contents:

(1) Main functions of the office;

(2) The setting of specific posts and their responsibilities.

(3) The above contents shall be formulated on an annual basis and shall include the annual tasks and objectives.

4. Each office must establish and improve the post responsibility system according to the post setting, report it to the personnel department of the office for the record, and make it public through certain channels.

5. Establish post responsibility evaluation and inspection system. The office personnel department should list the post responsibility system as the main content of the year-end assessment. At the end of the year, the person in charge of each post should incorporate the performance of post responsibilities into his personal summary, and make work reports within a certain range and accept the assessment.

Service commitment system refers to the system in which each office of an organ makes a commitment to serve the people working in that office. Specific requirements:

1. All offices shall establish a service commitment system according to their respective functions. According to the functions of the office, all matters related to the application of the client should be promised to handle the time limit and service quality on the premise of ensuring the quality of work.

2. All offices should post service quality standards and time limit commitments in a conspicuous position, so that civil servants and clients can see them clearly.

The first inquiry responsibility system refers to the system in which the staff of the first inquiry office handle official business, contact affairs, understand government affairs and reflect the situation by accepting people's visits, calls and letters. , responsible for handling or guiding relevant matters on the spot, so that they can be handled in a timely and effective manner. Specific requirements:

1. The first staff member in our office to receive visits, calls and letters (including reception, reading, answering and being questioned) is the person in charge of the first inquiry. According to the job responsibilities, job responsibilities, business division or leadership assignment, the staff who specifically handle and answer this matter in this office is the undertaker of this matter.

2. Ask the person in charge's basic duties first:

Be responsible for explaining this matter to the undertaker. If the undertaker is not at work, he shall receive it on his behalf and be responsible for the handover; If the undertaker is not clear at the moment, he shall receive it first and report to the office leader. The business undertaken by the first responsible person shall be taken over immediately.

3. The undertaker is responsible for responding to the handling matters and handling results in a timely manner, and doing a good job in collecting and archiving the handling materials and accepting inquiries. If a negative treatment is made and it is not accepted, the reasons shall be explained in time. ;