2. Knowledge sharing: sharing employees' knowledge in a tangible or intangible way, so that the knowledge of a single employee can be used by other employees of the enterprise;
3. Knowledge learning: the process of absorbing and mastering the skills and experience needed to complete business work more accurately and efficiently;
4. Knowledge application: the process of applying various skills and experiences mastered by oneself or accumulated by enterprises to complete business work;
5. Knowledge innovation: the process of excavating existing knowledge, understanding and accounting new knowledge and constantly updating knowledge content.
What applications should the enterprise knowledge management system have to support the whole life cycle management of knowledge? Enterprise knowledge management system should organically combine portal website, internal and external information management and communication and cooperation, so as to make information management, transmission, enjoyment, cooperation and communication in the whole business chain more simple, orderly and convenient.
The application scope must cover many fields based on knowledge documents, such as office automation, file management, file management, content management, license management, comprehensive knowledge resource integration, big data application and so on.
At the same time, the system provides knowledge sharing platforms such as forum center, knowledge quiz and Weibo, which effectively promotes the precipitation of tacit knowledge on the basis of managing explicit knowledge of enterprises.
In addition, the knowledge management within the enterprise should take care of the whole life cycle management of knowledge, and each life cycle stage from knowledge generation to reuse, self-fermentation and improvement should have corresponding management support functions.
Moreover, the knowledge that can be used at any time is the knowledge that can be taken at hand, and the support of the mobile terminal is essential. Its application must support document approval, mobile collaboration, mobile attendance, instant messaging, information acquisition, knowledge sharing and other functions, and take the enterprise knowledge base with you at any time and place.
The landlord can refer to Huibotong knowledge management system, which can be applied to all aspects of knowledge management. It is also an OA system, which can promote the integrated management of enterprise knowledge documents. Explicit knowledge and tacit knowledge have corresponding functional modules.
The following are the functions and characteristics of Huibotong knowledge management system:
1. Centralized and unified management of physical resources and digital information.
Huibotong allows paper documents, physical resources and digital information to be managed synchronously in the same system, and can provide a map display of the storage location of physical resources, which is convenient for management and utilization. Digital information is managed centrally and uniformly, and physical resources can be managed decentralized as needed.
2. Virtualization of organizations and integration with users and rights management.
A virtualized organizational structure can be established in the system that is completely consistent with the company's organizational structure, forming a virtualized office environment, so that every employee's office is no longer limited by time, place and environment, that is, he can work anytime and anywhere.
The system also realizes the hierarchical management of users and the consistency with the organizational structure. People in the organization have the same meaning as users in the system, and their rights are the same as their responsibilities in the organization.
3. Digital integrated management and object-oriented management.
Management requirements are highly abstract and upgraded to various management objects, and different management objects are endowed with different management functions. Users form their own management framework through type definition, integrate management of various management objects, define characteristics through attributes, embody responsibilities through authorization, and meet their unique management needs.
4. Compatible with various digital file formats.
It can manage various commonly used digital file formats, such as Office files, PDF files, AutoCad files, sound, graphics, images and video files, and can realize online management, editing, display, printing and playing.
5. Search, reading, printing and licensing control of electronic documents and non-proliferation treatment.
The system provides a variety of search methods, including a special search platform and query functions appearing on most pages. As long as you enter simple keywords, you can find the knowledge you need according to your authority, and you can accept multiple keyword conditions, and the keywords can be separated by spaces.
At the same time, the system also provides more complex combined condition query functions and natural language-like query functions to meet some more complex queries with specific conditions.
All searches can be full-text searches.
Whether the searched knowledge can be read or printed directly depends on the operator's authority. When only the authority can view the entry, but not the electronic version, it needs to go through a special application process and be approved before viewing or printing.
The picture manager with independent intellectual property rights can manage various picture formats, including TIF format, and can store multiple pages of pictures. When electronic documents in picture format are displayed, a display watermark, called primary watermark, will be automatically added to prevent screen copying and taking pictures. When printing, the printer can also add a secondary watermark to limit the use of printing.
If the optional Office handwriting editing and permission control components are installed, you can also manually edit Word files and control their copying, printing and editing permissions.
6. Process management
The process management module is embedded in the system, and all information can be submitted and circulated according to the authority and needs.
When submitting the circulation, you can apply the pre-designed process template and form, or you can use the flexible, free and convenient process mail processing form to set the circulation independently.
In the process of circulation, the process can be supervised, returned, terminated and adjusted according to the authority.
Unique digital processing flow management technology can be used to digitize the company's existing documents and entity information. Through standardized process management, the efficiency and quality of digitalization can be improved.
7. Management of borrowing, returning and issuing
Provides specialized borrowing, returning and issuing management functions, which can be used for borrowing, returning and issuing management of files, documents, books, assets and articles.
The system supports the application of Internet of Things technologies such as bar code and electronic tag. If an electronic tag is attached to the license, when the license needs to be managed, the relevant information of the license can be displayed through the electronic tag reader, which is convenient for management operation.
Because it can manage multiple files in one form, it is also suitable for book management.
Since many digital documents can be read with permission on the Internet, you only need to borrow original documents or read electronic documents without permission.
The system provides a series of statistical reports related to electronic document reading and borrowing management.
8. Form design and form printing
The system provides a management table design tool with Excel format as the table format, which can associate the table format with the corresponding types and print various tables as needed.
9. Reminder service
The system has built-in reminder function, which can remind temporary or periodic work by day, week, month and year, such as daily work reminder, contract execution reminder, annual inspection time reminder of license, etc. Reminders can be made by internal mail and SMS.
10. Schedule management
The main function of class schedule management is to arrange class schedules and record attendance through the network. Moreover, no matter where employees go to work, and no matter how their commute time is stipulated, they can bind the employee's special machine, accurately record their work and rest time and off-duty time, and provide statistics and inquiries.
1 1. SMS platform
A short message platform is embedded in the system, and short messages can be sent and received by SMS cats or SMS gateways provided by operators.
The SMS function can be used for email reminder, regular repetitive work reminder, simple email reminder and reply, and mass SMS.
12. Forum Center
Companies can set up large forum centers, and departments and individuals can also set up their own personalized forums.
13. Weibo
Weibo in the company is for employees to post their own simple information.
14. Q&A (information desk)
Similar to Baidu Know, used to ask and answer questions, the classification of questions can be defined freely, the questioner can specify the respondent, others can also participate in the answer, and the questioner chooses the best answer from multiple answers.
For large-scale companies, this function provides a very good free solution for knowledge enjoyment within the company.
15. Real-time communication
It can be used to hold regular text online meetings, and it can also be used for two-way real-time communication.
The system provides the entrance of multi-channel two-way real-time communication, such as personal business cards on the organization page and photos on the personal page. As long as employees are online, they can click the communication button to communicate with others online.
16. Write-off and destruction
If the information in the system exceeds its service life (storage life), it can be cancelled or destroyed and moved into a special cancellation library.
The system also provides a special natural language-like query function to query expired or about to expire information.
17. Rehabilitation center
Each user has his own recycle bin. When deleting, you don't just delete the information completely, but put the deleted information into the recycle bin first. Only by deleting or emptying the recycle bin can the information be truly and completely deleted.
If the information security management is very strict and the general operators are not allowed to completely delete the information, then the functions of deleting the recycle bin and emptying the recycle bin need to be restricted.
In order to solve this problem, the system puts forward the concept of recycling center, which can establish a class as a recycling center. By operating the data sorting function, the system administrator collects all the information of the recycling center, and then the system administrator checks and processes it. Information deemed necessary by the system administrator can be moved from the recycling center to the corresponding category. The information to be deleted will be moved to the recycling center of the system administrator, who is in his own recycling center.
This function is very useful when the security management of information is very strict.
18. Log management function (black box)
Just like the black box on the plane, the log function can record the important traces of management and utilization silently, automatically and accurately for inquiry, statistics and analysis when necessary.
19. Convenient for secondary development
The main framework of Huibotong system is a unified user authentication center. It can not only connect other systems of customers to realize single sign-on, but also use the interface rules provided by it to conveniently develop special management modules, such as plan management and contract management modules needed for shed reform project management, which can be easily realized through secondary development, and the developed new modules will naturally integrate with Huibotong system.
How to plan enterprise knowledge management in enterprise knowledge management system needs to be comprehensively considered from three levels: enterprise strategy level, business level and technology level. The strategic planning level of knowledge management: analysis from three dimensions. The first dimension is "people", taking corporate vision, policies and organizations as objects, analyzing people's acceptance and support of knowledge, so as to determine the policy position of enterprise knowledge management; The second is the "process" dimension, which takes the knowledge application, knowledge production activities and knowledge content organization in the business process of the enterprise as the object, and analyzes the knowledge activities and content status of the enterprise to determine the current situation of enterprise knowledge application; The third dimension is "technology", which takes network architecture, information platform and software as objects, investigates the technical platform support of enterprise knowledge management, and determines the maturity of knowledge management support technology. Understand the current situation of knowledge management from the results of three dimensions, find the gap with the goal to be achieved, and adjust the strategy in time to achieve the expected results. The business planning level of knowledge management: knowledge information is produced in the work and is also used and innovated in the work. Therefore, the planning of knowledge management system must be related to enterprise business process. Through the knowledge history map, knowledge information can be displayed in the business circle and operation process of the enterprise, so that employees can clearly know what information should be used in different stages of work; Through the knowledge network diagram, the relationship between information and knowledge in an enterprise is displayed, and the corresponding knowledge can be easily obtained from knowledge, information and owners. Establishing corresponding knowledge management system, cooperating with business planning and construction, will make the knowledge management system give full play to its value. The technical planning level of knowledge management: through the information portal, the relatively scattered internal and external resources are integrated into a unified whole, so that users can obtain the required information and work together through unified channels and personalized settings. How does e-cology, a pan-micro collaborative management platform, help enterprises manage knowledge resources? First of all, we must clearly realize that our knowledge is not only documents, but also exists in other forms, such as external information, web resources, e-mail, text resources, databases, multimedia and so on. Co-exist in the process of enterprise R&D, projects, customers, production, personnel, administration, finance and process management. We need to organize and divide these resources. Through data warehouse, portal integration, EAI integration, intelligent agent and document control system, the classification knowledge is integrated into e-cology system to complete the knowledge generation process. Use the management technologies such as knowledge acquisition, push, classification, editing, workflow and innovation provided by e-cology system to realize the popularization and application of knowledge; Knowledge focuses on application. With the help of knowledge portal service, search engine service, auxiliary system service, learning system service and intelligent system service, knowledge map, portal, BBS, electronic conference, expert system, intelligent search and data mining are widely used, which is conducive to the growth of enterprises and the promotion of workflow. How to implement knowledge management in knowledge management system is a long-term construction process that needs to be completed step by step. Therefore, it is necessary to establish a planned and phased implementation plan. The characteristics of knowledge management should be fully considered when formulating the implementation plan, which determines that the products of knowledge management must have good expansibility, horizontal expansibility and vertical expansibility, which are indispensable; Finally, knowledge management is not software and technology, but management theory and method, which is the change of management thought. With knowledge management methods and management ideas, a knowledge management system can be established. Implementation method: Starting from the application, in order to solve the problem that it is difficult to standardize the explicit literature management in enterprises at present, and improve the current situation that knowledge is inconvenient to enjoy and use, and the work efficiency and quality are low, enterprises need to deepen the basic explicit knowledge management into knowledge management. Macro planning: The first step of knowledge management system is the current document management requirements, but the management of explicit knowledge is only a small part in the process of enterprise knowledge management system construction, and real knowledge management needs to establish macro planning. Deep mining of knowledge: knowledge is not only documents and data, but also the types and types of knowledge are widely defined, such as data in projects, data in CRM, data in OA and so on. Therefore, information portal is also an important part of knowledge management system, which can not be ignored. The problems of implementing knowledge management in enterprises mainly focus on the culture and management system of enterprise management. In order to give full play to the value of knowledge management system, enterprises need to establish knowledge performance, incorporate knowledge contribution into employee performance appraisal system, and finally realize the full participation in knowledge management construction, establish knowledge management enterprises, and let knowledge management really land!
What effect does the application of knowledge management system have on enterprises? Sometimes when we talk about knowledge management system, our thinking just stays on knowledge.
document
At the management level. In fact, the scope of knowledge management system is far more than these. Knowledge management system is a set of IT technology platform and solution to support enterprise knowledge management. Using knowledge management system can promote a series of processes of enterprise knowledge precipitation, enjoyment, learning, application and innovation.
1. knowledge precipitation: refers to the process of knowledge collection and refining, so that employees can apply more knowledge and skills to complete tasks in their daily work;
2. Knowledge sharing: sharing employees' knowledge in a tangible or intangible way, so that the knowledge of a single employee can be used by other employees of the enterprise;
3. Knowledge learning: the process of absorbing and mastering the skills and experience needed to complete business work more accurately and efficiently;
4. Knowledge application: the process of applying various skills and experiences mastered by oneself or accumulated by enterprises to complete business work;
5. Knowledge innovation: the process of excavating existing knowledge, understanding and accounting new knowledge and constantly updating knowledge content.
In terms of knowledge management mechanism, we should be able to support the PDCA cycle of knowledge management and effectively promote the process of precipitation, enjoyment, learning, application and innovation of knowledge, specifically:
1. in terms of p (planning)-first, it is necessary to be able to carry out classified planning, including knowledge classification planning, knowledge association planning, expert classification planning and knowledge community classification planning; Secondly, we should be able to plan keywords to standardize key dictionaries in enterprises, and we should be able to plan knowledge file templates to standardize knowledge in enterprises more effectively. In addition, it should be able to realize integral rule planning, including knowledge file integral rule planning and personal integral rule planning.
2.D (promotion)-Relevant functional mechanisms should be provided to effectively promote the precipitation and application of knowledge.
3. In the aspect of C (evaluation), we should be able to evaluate the knowledge file integral and personal integral according to the set integral rules, and at the same time, we should be able to control and audit the security of the knowledge application process.
4. In terms of A (processing)-it should be able to rank and encourage the evaluation results, and it should also be able to make statistical analysis of the knowledge precipitation and application in a period of time, such as the knowledge growth of relevant departments in a certain period of time.
What should a knowledge management system include? 1. Knowledge accumulation for maintaining an effective network is accompanied by communication. Without communication, everyone may have knowledge in his mind, but this knowledge is static and isolated. He can only be used by those who own it, and can't communicate with it. And if this person does not exist, this knowledge does not exist, so it cannot be accumulated and there is no management. In addition to the professional knowledge learned in formal learning, most knowledge, especially tacit knowledge, is learned through communication. Knowledge management must first establish effective communication channels. He not only tells us which resources are available, but also tells us the effective degree of these resources, and dynamically maintains them according to the actual effect. 2. Resource List In the Internet age, knowledge acquisition is no longer the bottleneck of learning, but how to acquire knowledge effectively. An effectively managed favorite can help us a lot, but if we can't link the resource list with knowledge extraction, it can only be a static list. At the same time, we can only use effective organization favorites to record information, but it can't give us any advice. These are all necessary for an excellent knowledge management system. 3. Knowledge extraction is mainly to extract knowledge from communication and other resources. With the above two items, this content is naturally available. 4. Maintaining dynamic knowledge and viewing knowledge means extracting and organizing information. What is information? Information is a negative increase of entropy, that is, it increases the order of the system. Obviously, not only for different systems, the same data means different information, but also for different stages of a system, the same data does not always mean the same information. For example, there are two people living in the same room. A and B, A get up first in the morning and want to go out for a walk, but he doesn't go out when he sees it raining outside. Then another man C came over and said to A and B, "It's raining outside." Such news is not information for A, because he already knows the news. For him, it has not eliminated any uncertainty. This is news for B who doesn't know whether it is raining outside in advance. If D comes in outside at this time and says the same thing, then it is no longer a message to A and B at this time, because for them, the message is certain. Since knowledge is based on information, it will naturally inherit this characteristic of information, that is, it has different characteristics for different systems and different States of the same system. Therefore, the classification and indexing of knowledge should have dynamic characteristics. Different people have different classification and indexing methods for the same knowledge point. Even the same person may give different considerations and may establish various views on knowledge points. For example, for a financial manager, the formula for calculating personal income tax may appear in both his personal financial management system (used to calculate actual income) and his company management system (used to calculate employees' income tax payment). After joining the knowledge management system, knowledge points may exist for a period of time and frequently appear in various views. However, after a period of time, either its usefulness gradually becomes unimportant, or it has been digested by users and become their internal knowledge. 5. Knowledge retrieval An effective and established inspection is the basis of effective use of knowledge points, but knowledge itself still needs effective retrieval methods. This is not only because the original knowledge points need to be searched when creating views, but also because views are dynamically maintained, and there are often many connections between views. 6. Suggestions on knowledge management The knowledge management system should not only be passive, on the contrary, it should be able to accumulate information and some rules to make some effective suggestions.
Are there free enterprise knowledge management systems and Harvard business courses online?
Knowledge management system is a pan-micro knowledge management solution based on e-cology, which helps enterprises to manage related knowledge resources efficiently and orderly, so that everyone can enjoy their own experience and skills quickly and conveniently in an appropriate way, and at the same time obtain or learn the information and knowledge they need, so as to comprehensively improve the skills and collaborative work ability of personnel and obtain the overall competitiveness of enterprises.
The knowledge document management module (e-Document) of Pan-Micro Collaborative Management Application Platform (e-cology) provides a comprehensive knowledge management framework, organizes knowledge in a completely standardized way, and allows users to edit, store and create any type of documents at any place and time. All knowledge and information can be found and obtained through a web browser.
At the same time, the combination of electronic documents and information portal can develop different knowledge content for different target users, so that users can quickly obtain completely personalized interface and content services through Inter/Intra, and realize the combination of user friendliness and flexibility.
design concept
Pan-micro collaborative knowledge management (e-Doc) is based on the design concept of collaborative matrix model and gear linkage model.
According to the characteristics of information network diagram of collaborative matrix model, knowledge management has strong correlation with other seven modules. When we find a document in the system, all the information related to this document is extracted: human resources, customers, projects, assets and so on. Related to this document, so that all information related to this document is presented in a structured and organized way. According to the linkage effect of gear linkage model, when one gear rotates, it will inevitably drive other gears to rotate together. When the electronic document rotates, the other six modules will rotate around the electronic document to provide necessary support and services. In other words, the organized and structured data presented to us does not exist in one module, but is scattered in different modules, and will be extracted in a structured way when we need it.
Product architecture
The knowledge document management module (e-Doc) is the information and knowledge management based on the whole pan-micro collaborative management application platform (e-cology). It provides a framework for comprehensive knowledge management, allowing enterprises to publish, store and create documents and enjoy information at any place and time. All files can be found and obtained through a web browser. And give people with different permissions different levels of documents. More importantly, it provides a personalized knowledge information portal for each employee. In this personalized portal, employees can only find knowledge related to his position and authority. Every employee accumulates knowledge in his own portal and shares his own experience and knowledge with everyone.
Knowledge document management module (e-Doc) makes internal and external communication easier. Through the knowledge document management module (e-Doc), enterprises can establish group-level websites, which are divided into company-level websites (subsidiaries) and internal department websites, and establish different portals for different user groups, as well as their portals for our customers, our agents, distributors and suppliers. The combination of user-friendliness and flexibility makes this module suitable for any organization or enterprise.