I. Job responsibilities
1. Responsible for the reception, registration and guidance of visitors entering the company's office, shielding irrelevant personnel, door-to-door sales and unreasonable troubles or assisting relevant personnel to deal with them.
2. Be responsible for forwarding the company's mails, parcels and newspapers.
3, responsible for answering the phone, record the phone content, and do a good job of recording and conveying. Maintain the telephone regularly.
4. Keep the front desk environment clean and tidy.
5. Responsible for printing company documents and assisting in copying.
6, responsible for newspaper subscription and mail distribution management.
7. Assist the reception of visiting guests and the logistics of company meetings.
Second, the job responsibilities:
1, front desk sorting and cleaning
2. Receive visiting guests and important guests, provide guidance and provide related services.
3. Registration of sending and receiving company letters, materials and magazines.
4. Answer the phone, handle general affairs, and notify the customer service manager in time in case of important complaints.
Third, the affiliation:
Direct supervisor: manager of administrative department.
Subordinate: None
Four, the specific requirements of the work:
Job responsibilities 1:
1. Set up a company visitor register, and all personnel who come to the company must register (the boss's close friends or construction department personnel are not allowed to register). The name, the number of visitors, the reason for the visit and the time of entry and exit are indicated on the register.
You must be on duty during working hours. That is, 8:30 am, 12:00, 2:30 pm and 6:00 pm. If you need to go out on business, you can leave your post with the approval of your direct leader. When going out, the direct leader will arrange the reception at the front desk, and must ensure that there are no vacant positions at the front desk. If it is impossible to arrange personnel, the receptionist shall not go out. Private affairs are not allowed to leave the post.
3, the company has a visiting guest, the guest to the front desk within one meter, the receptionist must get up and smile, say polite words, and greet the guests to sit down. The receptionist can't sit down until the guests sit down.
When the guest puts forward personal requirements, the receptionist must listen carefully and take notes when necessary. In case of a complaint that cannot be handled, please wait a moment and ask the customer service manager to solve it.
When the visitor asks to see the company staff, the receptionist should first ask if there is an appointment. And ask visitors to register well, and then call the employees they are looking for to ask if they have brought them in. If you need to bring it in at once, lead the way before you leave. If you need to bring it in later, please sit in the reception room, pour water for the guests and ask them to wait a moment. When you can bring them in, bring guests in. Take it to the office and pour water for the guests. (seven points full).
6. If the visitor doesn't listen to the request and wants to break into the office, call the order maintainer to help intercept it. In case of emergency, you can call the staff in the company office hall for help.
7. When the guest leaves, please re-register and greet with a smile, "Welcome to come again next time".
Job responsibilities 2:
1, responsible for collecting all the company's mails, parcels, newspapers and materials, and handing them over to the superior leaders for handling after registration.
2. The magazines received shall be submitted to the Administrative Commissioner for registration.
Job responsibilities 3:
1. Answer the phone within three rings. If you answer the phone after it rings more than three times, you should say, "Sorry, I just walked away. What can I do for you? "
2. When answering the phone, say in a standard tone, "Hello, XX Company!" Or "Hello, XX!"
3, the requirements of the caller, must be recorded in time. If you need to convey it to others, you need to write down the calling time, caller's name, reason and related matters.
When answering the phone, you must pay attention to etiquette, speak slowly, and maintain a natural, decent and generous image. The mobile phone is at a 45-degree angle with your face. You should not lean, eat with your mouth or laugh your head off. Control your tone and don't make too much noise when you speak.
5, answer the phone as long as possible to make a long story short, in case of complaints from guests, you need to sort out the guests' emotions and wait patiently. Don't make personal calls for more than three minutes.
6. Answer the phone before the caller hangs up. (except for personal calls).
Job responsibilities 4:
1. The front desk, including the whole front desk and three attached office chairs, must be kept clean and tidy, free from dust and stains.
2. Nothing can be placed except company leaflets, personal cups, desk calendars and potted flowers. Don't pile up food and sundries. Don't eat food at the front desk.
3, the front desk can only be served by staff, other personnel are not allowed to enter the front desk to sit. Company personnel are not allowed to gather at the front desk to chat. If you need to discuss official business, you can enter the front desk, but it shall not exceed ten minutes. If it takes more than ten minutes, it should be done in other offices, and the receptionist should apply to the superior leader for arrangement.
4. Assist the cleaning specialist to clean the front desk.
Job responsibilities 5:
1, the daily work is mainly reception at the front desk, supplemented by copying and printing. Assist the administrative Commissioner in copying and printing.
2. You must master the use of photocopiers, fax machines and shredders, and you can copy and print when the administrative Commissioner is away. When leaving, you must explain to the direct leader, who will arrange personnel at the front desk.
3. The typing speed shall not be less than 50 words/minute. Excel can be used to make tables and use simple formulas.
Job responsibilities 6
1. When visiting guests need to visit the community, they should be guided, introduced and answered. Important events should be reported to the direct leader in time.
2. When the company needs to conduct training or hold a meeting, it must arrive at the site half an hour in advance to help make all the preparations. Including projector preparation, installation, debugging, meeting sign-in, arranging tables and chairs, etc. If a VIP guest visits, he/she should be responsible for pouring water and adding water in addition to making preparations.
Verb (abbreviation for verb) gfd requirements
1. If the company orders uniforms, it must wear uniforms to work. When there is no custom-made uniform, you must wear professional clothes, that is, suits to work. Keep it clean and tidy.
2. Don't wear jeans, T-shirts, strapless clothes, suspenders and other informal clothes to work. Don't wear slippers or leather sandals similar to slippers to work. The hem of the skirt should not be less than three centimeters below the knee. Don't wear "three legs"
3, the head must be washed frequently, neatly combed, no dandruff. No long hair, no shoulder-length hair.
4, often cut nails, keep clean, do not grow nails, nail polish, nails can not have black objects.
5. Keep your breath fresh and natural without peculiar smell.
6. Wear light makeup at work and don't wear accessories other than rings. No makeup at the front desk.
7. Maintain good standing posture, sitting posture and walking posture. Stand with your chest out and your shoulders in. Don't lean back, shake your head and look around when you are sitting. Keep standing on the basis of walking, move forward horizontally, steadily and moderately, and don't run in the community without emergency.
8. In front of the guests, no manicure, tooth picking, nose picking, burping, stretching, singing, humming or makeup are allowed.
Six, courtesy etiquette
1. Treat guests naturally, generously, steadily, warmly and politely, skillfully use the "eleven-character" polite expressions, serve with a smile, and use honorifics well. Do it: greet the guests, address them, thank them for leaving, and apologize for the mistakes at work. Don't judge people by their skin color, race, beliefs, clothes and looks.
2. Take the initiative to give way when meeting guests, and don't take the initiative to shake hands when meeting guests, especially female guests. If guests reach out and shake hands first, they should smile and shake hands. When shaking hands, the posture should be correct, the waist should be straight, the upper body should lean forward slightly, and the strength should not be great. You shouldn't shake hands with guests with your left hand.
When talking with guests, you should stand up straight and be polite, don't look around and bow your head. Listen to the guest's speech, don't grab words with the guest, don't interrupt, don't argue with the guest, don't argue irrationally, speak in moderation, with gentle tone and elegant language.
4. Don't ask the age of the guests, especially the female guests. Don't ask the guest's resume, salary, clothing price. Don't look around and don't whisper to people wearing strange clothes. Non-discrimination, enthusiastic help and thoughtful service for disabled people or people with physical defects.
5. Don't be too casual and affectionate to visitors, don't pat on the back, don't laugh at visitors' carelessness, and don't point fingers at visitors.
Seven, the direct supervisor who supervises the people-oriented work rules is the manager of the administrative department. Other departments of the company are assisted by managers or above.
Eight, the "Working Rules" put forward specific requirements for the work content of the front desk reception. Any violation of the requirements will be dealt with according to the seriousness of the case:
1, violation of the above provisions, more than three times in a month (including three times), is regarded as dereliction of duty. The company will publicly criticize.
2. Those who violate the above provisions for more than five times (including five times) within one month shall be regarded as serious dereliction of duty, and the performance appraisal of that month shall be classified as unqualified. The manager of the administrative department issued a penalty notice, deducting 50- 100 yuan in cash. And strengthen relevant training.
3, in violation of the above provisions, reached more than ten times in a month, or accumulated more than fifteen times, as unqualified. The company transferred posts. If you can't arrange a post, you will be dismissed.