Personal work summary of tourist attractions, everyone can only often summarize their own work, so as to better find the shortcomings in the work and better change themselves. The following is some information I have compiled for you about personal work in tourist attractions. Let's have a look!
Summary of Personal Work in Tourist Attractions 1 Looking back on 20xx, under the leadership and guidance of the unit leaders, the work in 20xx has come to an end. During this year, I constantly strengthened my study, enriched myself, improved my professional ability, obeyed the arrangement of the leaders and did my job well. Now I will make a brief summary of the work in the past year:
First, study.
1. I learned the theoretical knowledge and policy knowledge related to tourism business, and also systematically studied the general situation and related knowledge of tourism in Zhangye City. I have been paying attention to WeChat and tourism-related websites, understanding new tourism trends and policies, and also paying attention to the tourism trends of other scenic spots in Zhangye City.
2. Participated in the activities organized by the Municipal Tourism Bureau for scenic spot managers to exercise in their posts, and went to Hangzhou Xixi National Wetland Park for a month to study, deeply studied Xixi's excellent experience in management, planning, operation and marketing, and wrote in detail the experience.
Second, business work.
Over the past year, with the guidance of the leaders and the help of my colleagues, I have completed the work assigned by the leaders with a correct working attitude. During this year, I mainly completed the following work: statistics of tourists in scenic spots, filling in the data of A-level scenic spot management system, sorting and filing; Complete the daily duty work of the scenic spot, as well as the safety work such as flood control in summer and fire prevention in winter; Complete the editing and publishing of the official account content of WeChat in the scenic spot and publicize the scenic spot; Do a good job in scenic spot safety inspection, supervision and safety ledger data archiving; Assist leaders in handling safety accidents and complaints in scenic spots, and contact law firms to promote the progress of prosecution of scenic spots; Complete other work arranged by the leader.
Third, its own shortcomings and future improvement direction.
1, its professional level is not high, and its emergency handling ability is not strong.
2. Satisfied with normalization at work, lacking pioneering spirit, sometimes impetuous, eager for success, lacking innovation; Sometimes when dealing with problems, we don't think enough, think too much in our hearts and practice too little in action.
3. Lack of initiative in work, lack of overall awareness, and still seeing, listening, thinking but not doing in work, which needs to further enhance professionalism and sense of responsibility.
Four, in the future work, I am determined to improve from the following aspects.
1, continue to broaden their theoretical knowledge and strengthen their application of theoretical knowledge.
2. In ideological work, deepen study, strive to improve ideological and theoretical level, and enhance professionalism and sense of responsibility.
3. In practical work, we should take the initiative to ask leaders about the problems encountered, communicate with colleagues and learn their methods and work experience in dealing with practical problems. By studying more, asking more questions and thinking more, I can constantly improve my practical work ability.
Summary of Personal Work in Tourist Attractions 2 20xx is the first year of Tiansui, and it is also the first year of Tian Ling Company's ticket checking class. Although remarkable achievements have been made, they have also experienced hardships. First of all, I would like to thank our good leaders and all the members of our class for their solidarity, hard work and hard work. The ship was sailing at the helmsman, and the ticket checking class of Tian Ling Company, under the correct leadership of the group company, the branch company and the scenic spot management department, carried out various work for 20xx years:
First, pay attention to ideological management in daily work.
1. Organize 25 regular team meetings: the regular meeting summarizes the work this week, listens to the work of employees, points out the shortcomings in the work of employees, discusses and puts forward rectification suggestions, and arranges the work next week. Hold more meetings, summarize more, point out more, and finally achieve unity in work and do a good job in this position.
2. Organize employees to study and train for nearly ten periods: Articles 7 to 10 of the original employee code mainly include employees' gfd and etiquette; Measures for the Administration of Employees' Vacation and Employees' Labor Discipline in Group Companies, to strengthen the management of employees' daily routine; Professor Lin Yongkuang's "2 1 Century Road of Tourism Culture Industry Development and Innovation" lets employees know what tourism is, how Suining tourism develops and the characteristics of tourism development, aiming at increasing the knowledge of tourism culture of employees in the class; The knowledge of tourism culture of the mysterious eight wonders of Suining is intended to strengthen our understanding of local culture, better introduce the characteristics and market situation of Suining to tourists, and improve the popularity of Suining tourism development; After learning the implementation plan of "Safe Scenic Area" creation, the students of this class can use their first-line posts to promote "Safe Scenic Area" and create "Tian Ling Safe Scenic Area" with tourists.
3. Coordination, unity and mutual assistance: understand the relationship between employees, adjust the unity and mutual assistance among colleagues, and unite and help with "brother teams" and departments to achieve the idea of "taking the enterprise as home and dividing the work without dividing the family".
4. Enlighten and share the grievances of the team members: the surrounding environment of the scenic spot is complex, and almost all the ticket inspectors have suffered at least 20 grievances (tourists don't understand the ticket price of the scenic spot, tourists discriminate against the service work of the staff, tourists deliberately make troubles in the scenic spot, and residents around the scenic spot forcibly enter the scenic spot or forcibly bring people into the scenic spot on the grounds of local people, and make troubles at the ticket office, etc. ), individual employees are also threatened or physically traumatized. Advise members to work first, personal safety is more important, and tourists are "reasonable". We are doing service work.
5. Organize and establish in-class software materials: scenic spot visit registration, goods handover between management department and security department, post telephone usage records, various work plans of the company and the class, meeting minutes and training materials, in-class shift schedules, company notices, etc. To ensure well-founded management and orderly and polite prosecution.
Second, team performance, promoting unity and cooperation
1. Assist the security personnel to make up the tickets: the security personnel assist the check-in post to maintain normal order, with no division of labor. The ticket inspector assists the security inspector in ticket replacement and forest fire prevention. For example, in February, the Feng Shui Garden made up the ticket for 720 yuan (16 foreign tourists, 2 elderly tourists), and in May, the monk's tomb made up the ticket for 240 yuan (12 tourists, with a half-price discount in May). At noon one day in June, the main ticket gate received a report from the ropeway staff that the monk's grave was on fire. All the male compatriots of the ticket inspectors took the initiative to attack, informed the security personnel and assisted the security personnel in putting out the fire.
2. With the help of the ticketing team, more than 300,000 tickets were replenished. Temporary ticket gates are set up in the scenic spot, which greatly facilitates tourists to purchase and replenish tickets, improves the service function of the scenic spot and better retains the number of tourists in the scenic spot.
3. Completed the reception of tourists during the national holidays and the three major incense festivals throughout the year, and realized no major accidents and no service quality complaints.
4. Organize class members to participate in group company meetings and training for many times, and each time it is the focus. The most widely used is the "five-tone service" in employee etiquette training and post tourism reception, which benefits employees a lot.
5. The team successfully celebrated the 60th anniversary of the motherland, and celebrated it in various forms, such as doing their jobs conscientiously, participating in patriotic education organized by the company and watching the great cause of the founding of the People's Republic of China.
6. Formulate and apply the VIP reception process: Work closely with all departments of the company to realize the smooth success of VIP reception, and greatly establish the important image role of tourist attractions as external communication and publicity of the municipal party committee and municipal government.
7. Receive more than 90 vehicles of Chengdu-Chongqing Shinkansen fleet of group company and more than 3,500 foreign tourists.
8. Successfully completed the approval of "National Health" by the Municipal Party Committee and the Municipal Government, and received many teams from municipal inspection, provincial inspection and national inspection to create health, winning points and honors for the creation of "National Health".
Third, tourism reception, creating four "best"
1, the number of tourists in the scenic spot reached more than10.5 million (including temple believers and lay people, etc.). In the whole year, it is the highest since the opening up of the scenic spot;
2. It is estimated that the ticket revenue in 20xx is nearly 4 million, which is the highest in the history of Lingquan Scenic Area (Tian Ling);
On the first day of the Spring Festival in 3.20xx, the ticket amount of Xishanmen was more than 3,000 yuan (ticket 5 yuan/person-time), which was the highest in Xishanmen;
During the "6. 18" incense festival in 4.20xx, the ticket amount of the scenic spot was 330,000, and the tourist reception on June 18 of the lunar calendar was similar to that on the first day of the Spring Festival this year, and the ticket sales and reception volume were the highest in the past years.
Four, two work is in progress.
1. Create a "safe scenic spot": members of the class vigorously promote and improve it from various angles, such as forest fire prevention, high-incense firecrackers are forbidden to enter, and vehicles in the scenic spot cannot go down the mountain. And coordinate and communicate with tourists to ensure that the scenic spot is jointly built with tourists.
2. Cooperate with the municipal government to create a "national green model city": do a good job in publicity and reception in the class.
Five, put forward two suggestions for the development of scenic spots.
1. Use of the lifting stage of Lingquan Lake: On the days with the most tourists every week (weekend), the community elderly entertainment team is invited to perform entertainment for several hours. The company can provide a certain paid fee to improve the stay time of elderly tourists in the scenic spot.
2. The company can increase a certain number of entertainment projects to meet the consumption needs of young and middle-aged tourists. There is an open space in the existing Feng Shui Garden in the scenic area.