1, strengthen customer service training, improve business and service attitude, and improve response speed and accuracy.
2. Establish an automatic reply mechanism to reduce the pressure on customer service and improve the speed and accuracy of reply.
3. Optimize the customer service process, standardize and standardize the whole process, and improve work efficiency and response speed.
4. Adopt intelligent customer service system, and improve the efficiency and accuracy of reply through natural language processing technology and machine learning algorithm.