2. The monitor of the etiquette class is responsible for reasonably arranging the work of the class, handling the daily affairs of the class, formulating the work quality standard, training plan and the overall arrangement of daily work, and standardizing the system of pre-shift inspection, post-shift assessment, leading the team to take over, weekly meeting and regular spot check assessment. Carrying out responsibility, putting people first and improving the image of etiquette posts.
3, team members obey the leadership arrangement, do a good job.
Second, the responsibilities and management requirements:
1, check the dress before taking up the post, the uniform should be clean and tidy, the leather shoes should be polished, the hair should not be over the eyebrows, the left and right ears should not be over, the pockets and trouser pockets should not be bulging, the tie should be straight, the gloves should be clean and white, and gfd should not be employed if it does not meet the requirements.
2. During the duty, be energetic, stand upright and be familiar with the license plate number of the company leader. Raise your hand or say hello when leading or leading vehicles to pass by. Familiar with company leaders.
3, on duty to achieve "five hearts" (love, patience, care, sincerity, care) civilized language, warm and thoughtful service, encounter can't handle the situation, timely report to the superior.
4. Strictly control the entry of non-motor vehicles in the post, prohibit vendors from entering the park, supervise the sanitation, facilities, equipment and greening around the post, stop uncivilized phenomena in time, command vehicles and tourists, and guide tourists with standardized gestures.
5. In the post, it is required to prohibit the standard of walking, military posture and standing posture, hold your head high and abdomen, and stand at attention to reflect your image.
6. Ask the delivery vehicles entering the park in detail, and then guide the route to cooperate with the adjacent posts.
7, post personnel should have a keen eye, found suspicious personnel should promptly report to the monitoring tracking, it is strictly prohibited to inflammable and explosive goods into the park.
8. Control the facilities, equipment and materials entering and leaving the park. The materials can only be released after being confirmed by the property service department, the operation department or the merchants on site.