First, do a good job in getting started and improve the quality of employees.
The importance of knowledge is irreplaceable. People in important positions (positions that directly affect product quality) should have certain requirements and knowledge at the cultural level, and their understanding ability and acceptance ability are relatively stronger, so it is relatively easier to improve quality awareness.
Second, strengthen staff training and adopt "three major steps"
1. Do a good job in training new employees and lay a good foundation.
In recent years, the mobility of workshop employees has gradually increased, and new employees are constantly introduced every year. Most of them are fresh graduates with little practical experience. Facing these new employees, training is very important. There is a saying that it is much easier to cultivate a good habit than to correct a bad one. New employee training should also be divided into the following "three stages":
First of all, new employees should be trained in awareness and professional knowledge before taking up their posts. New employees have not engaged in related work, and their awareness of air conditioning processing is low. Training on related knowledge, such as the basic knowledge of household air conditioning, the importance of quality, the relevant standards of products, relevant laws and regulations, etc., should be carried out before taking up the post.
Secondly, standardized operation training is a key step. Our current operation training is a mode of "master with apprentice", so the importance of master is self-evident, which directly affects the quality of chicken learning and the learning progress of apprentice. Therefore, the master should choose the employees with the strongest operation skills and the most standardized operation, so that new employees can form good habits from the beginning and then gradually influence other old employees.
Finally, it is to deepen the consolidation stage. After a period of internship, new employees have a certain understanding of air conditioning processing, and then combined with the actual production, theoretical training is carried out to make it easier for new employees to understand.
2. Pay special attention to quality training and assessment to improve employees' attention.
In the past, there was a lot of employee training, but the training effect was often not good, which touched employees less. The main reason is that some employees do not attach importance to learning, and learning becomes a mere formality. Chatting and sleeping occur from time to time during study. We can encourage employees to concentrate, listen carefully and take notes through training and assessment. Then retrain the employees who fail the examination, and change jobs if they fail. In this way, employees can pay more attention to training and strengthen the training effect.
Instilling quality awareness before and after work is a long-term training method.
Team leaders are the most basic managers in the production workshop, and they spend most of their time in the production line. They can find many irregular behaviors. Inform employees before or after work to let them know the harmfulness of this behavior and prevent similar behaviors from happening again. As for the quality of products, employees should also be informed in time. When unqualified products appear, employees may put forward many phenomena or good suggestions that managers don't know, which will help to analyze the problems and take corresponding measures, and at the same time enhance the enthusiasm of employees to participate in quality management.
Third, it is the key for managers to strengthen quality awareness.
"There are no unqualified employees, only unqualified managers." This sentence shows the importance of manager's consciousness. Grass-roots managers are the guides of production teams, and employees obey the instructions of managers. If we turn a blind eye to some violations and don't stop and correct them, employees' quality awareness will gradually fade and violations will increase.
As we all know, a lion leading a flock of sheep can defeat a flock of lions led by a sheep. This metaphor is very interesting. Physically, the latter is stronger than the former 100 times, but we should not forget that the former is dominated by the heroic spirit of the lion, while the latter has actually degenerated into a group of "sheep" covered with lion skins. This shows that the role of leadership is powerful, and the strengthening of quality awareness should be from top to bottom. Managers' consciousness and behavior will exert a subtle influence on employees. We should take ensuring product quality as a responsibility and mission, not just completing the assessment indicators.
Fourth, strengthen quality assessment and establish quality incentive mechanism.
What embodies the importance of quality? In the period of market economy, perhaps economic leverage plays a more important role ... >>
Question 2: How to improve the quality awareness of employees? The most important thing for Li Xinnong to manage a team is authorization, the second step is to supervise implementation, and the third step is to establish its own management authority.
The work team is committed to the same goals and performance goals, and assumes certain responsibilities. A group of heterogeneous members with complementary skills. Group members are "all-rounders" with various skills and enjoy a high degree of autonomy and flexibility in decision-making. In this multi-functional work team, the assumption of human nature and the basic needs of people have undergone fundamental changes, which requires rethinking the human factors in the organization.
First of all, the challenge of work team management to traditional management concepts.
Generally speaking, in traditional hierarchical organizations, departments compete for business resources and power, block knowledge, skills and information, and are unwilling to actively cooperate with other departments. There is no doubt that this kind of departmental management has caused artificial closure, which makes intellectual resources wasted because they can't get things and can't adapt to the rapidly changing external environment of the information society.
Compared with the traditional management, the factors faced by the work team have undergone great changes, which are as follows: (1) management changes, which are manifested in the weakening of administrative power, the equality of personnel relations and the automation of cooperation; (2) With the change of working methods and personnel quality requirements, employees are authorized to perform a set of tasks with a wider scope of work, but few people supervise their daily work behavior. This requires employees to be self-motivated, self-disciplined and conscious. Wood is only a professional who is proficient in a certain skill, but also a generalist who is familiar with multi-level knowledge and can communicate with each other. (3) The focus of training has changed. The focus of training has shifted from passive training to active learning. In other words, it is not important to only train employees how to do a good job. On the contrary, new generalists need to constantly accept new information and new ways of working. The focus of employees' learning is to gain insight into and understand the analysis of problems, solve ideas, and know how and why to do their own work.
Second, the problem of "people" in work team management.
People pay attention to the positive role of the work team, but ignore the contradictions and problems that may be caused by the lack of necessary conditions and the change of ideas in the management of the work team. Just like Rob? Godfrey and Gareth? Jones in "What unites modern enterprises? As pointed out in the article, "in the network organization, the characteristic of network culture is not the lack of hierarchy, but there are many ways to avoid hierarchy." "Network organizations produce two key capabilities: the ability to collect and selectively disseminate soft information; The ability to get supporters in the company. " However, "their low degree of unity means that managers often have trouble in exercising their functions or getting companies to work together." It is difficult for colleagues to reach an agreement on key issues. "There is a phenomenon of' high communication harmony and low unity' in the work team. Therefore, many problems and sticking points should attract enough attention and understanding.
Question 1: How to change the working habits of employees? In traditional management, the assessment criteria are very clear, people are used to focusing on their "work", the work schedule has been arranged properly, and they can finish their work when they encounter thorny problems. More importantly, they must have high communication skills and conduct extensive exchanges and cooperation with relevant personnel. However, the reality is that the organizations suitable for implementing work team management are high-tech and knowledge-intensive organizations. In traditional education, few scientific and technical personnel are good at communication, and they prefer to do their own work according to their own working methods. How can this situation change? One possible way to solve this problem is to create a relaxed environment through informal groups to shorten the distance between people. However, informal groups pay more attention to the problem of emotional satisfaction, but still have doubts about solving the working relationship.
Question 2: Why do people want to enjoy information and knowledge? The premise of work team management is that people are willing to share their information and knowledge and learn from each other. But the key question is, what is their motivation? Some viewpoints, starting from the hypothesis of economic man, emphasize that all employees understand that only by enjoying knowledge and information can the overall interests be maximized and individuals be guided by interests. Otherwise, there will only be a "total loss" result, and no one can get rich benefits. Others believe that with the improvement of productivity, the demand of high-quality people has reached the level of self-realization, and the assumption of human nature has changed. In order to achieve the same goal, people ... >>.
Question 3: How to control quality and improve employees' work consciousness is the life of an enterprise, and quality is the key foundation for the development of an enterprise. Our company should step up the standardization of quality management details, improve product quality, survive by quality, develop by quality, fully meet the requirements of high-end customers, keep pace with the times and seek development; While making electronic products stronger and bigger, all employees of the company need to participate in all aspects. All departments, divisions and processes, especially the quality management department, should strictly control product quality and take preventive measures to reduce the occurrence of quality accidents; Take "Quality Month" as an opportunity to improve employees' product awareness, and cultivate employees' awareness of self-inspection, mutual inspection, special inspection and quality control in the whole process of products in actual production, so as to reduce the generation of unqualified products and put an end to quality accidents.
1. Self-inspection consciousness: The quality of our electronic products is manufactured, not detected. Therefore, in the process of product manufacturing, every employee must establish the quality consciousness that the next working procedure should serve the previous working procedure and provide high-quality products and services for the next working procedure. Employees are required to conduct self-inspection on the electronic products of this position before they can flow into the next process. When nonconforming products are found, they should be identified and stored separately. Through self-inspection, the quality problems of this process can be found in time, and corresponding corrective measures can be taken in time to reduce the number of unqualified products and prevent unqualified products from flowing into the next process.
Second, the awareness of mutual inspection, our employees should carefully check the products flowing out of the previous process, and then fire, grind and subcontract them if they are qualified. If quality problems are found in the products from the previous process, they should be fed back to the previous process or relevant departments in time so as to take timely measures to deal with them. Unqualified products will never be manufactured, accepted or delivered. For example, in the process of pressing electronic products, when obvious defects such as delamination, glue damage, cracking and unqualified product finish appear, employees blindly press them, and special inspectors fail to find them in time, and then they flow into the next process and burn them as waste products, which wastes a lot of manpower and material resources.
Third, the awareness of special inspection. After self-inspection and mutual inspection, employees, as full-time inspectors, should have a strong awareness of quality control, find out the defects of products in time, and feed back information in time, so as to deal with them in time, and try to avoid unqualified products flowing into the next working procedure, causing products to be scrapped and reworked, resulting in repeated inspection and secondary processing time.
To improve the quality of products, employees cannot do without the control of the whole process of product suppression, first of all, the first inspection control. Before the raw materials are put on the machine, carefully read the product instruction manual, and carefully check and confirm the raw materials, molds and customers before pressing. When pressing, they must carry out self-inspection to confirm whether the product is qualified. If the product is unqualified, find out the reason and take timely measures to correct it. They should not let the products flow into the next process before they are found unqualified, and then carry out rectification, resulting in a large number of unqualified products.
Second, check the control. In the process of product suppression, debugging personnel and full-time product inspectors should be responsible for their own work, conduct random inspection and inspection of products in time, find problems in time and deal with them in time, and pay the greatest attention to the weak links in production. Output is not achieved by recklessness and hard work. As ordinary quality managers, they should be responsible for product quality, be good at finding quality problems in time, strive to improve their own quality and reduce the generation of unqualified products.
Third, the final inspection control. When our employees are about to leave work, we should pay attention to the control and inspection of the final products. Often when they are about to leave work, their mentality is impatient. The production task was not completed, and they were in a hurry to get off work, so they packed the defective products and acted as qualified products, causing quality accidents in the next working procedure.
All employees of our company should take "Quality Month" as an opportunity to promote "Year" with "Month", and strive to earnestly perform their duties, do a good job in quality, and improve their business skills and product quality awareness. Quality is the life of an enterprise, which is related to the development of the enterprise and the vital interests of every employee. The enterprise has developed and made great contributions to the country, and the all-round development of our employees can be effectively guaranteed. In a word, it is the responsibility of all our staff to do a good job in product quality. Another article is also very enlightening: as we all know, product quality is one of the important factors affecting the survival and development of enterprises, but the important factor affecting product quality is the quality consciousness of employees. Human consciousness determines behavior, human behavior determines the quality of work, and the quality of work also determines the quality of products. Employees >>
Question 4: How to improve the quality awareness of factory employees? Tell them, cost accounting, vital interests, and formulate specific systems.
Question 5: How to improve employees' quality awareness and implement the responsibility system of quality first. Dynamic quality management
The core of traditional quality management thought is "quality control", which is a kind of static management. Total quality management is a kind of dynamic management, which emphasizes organized, planned and continuous quality improvement to meet the needs of changing markets and users. Dr. Zhu Lan pointed out that "quality management should have not only control procedures, but also improvement procedures", and brilliantly summarized quality management as a trilogy of quality planning, quality control and quality improvement. Quality improvement is the general trend of international quality management development. 1996 the theme of the 49th annual meeting of American quality management association is "continuous improvement-leadership, empowerment and statistical tools". It can be seen that the general trend of quality management is continuous improvement, and the main measures are to start with the leadership, and employees will participate extensively in making work plans through the authorization of the leadership, and use statistical methods to improve quality and management.
Dr. Zhu Lan also said: "Quality improvement is not so vigorous, so large-scale sports and surprise activities, but the main motivation is to achieve continuous, continuous, peaceful and quiet activities. How to do this kind of activity well depends on management. Some activities should be carried out permanently, and some activities should have a specified time limit. At a certain time, it will end dramatically. The best way is to hold a grand award ceremony. " In quality management, we should not engage in sports, but should engage in activities, such as waste-free activities for a certain period of time, in order to improve the qualified rate of products. We can go through a stage, set a new goal and engage in another activity to continuously improve quality and management.
The formation of product quality depends not only on machinery and equipment, technology, tools and equipment, raw materials and other factors, but also on human factors. Only when employees firmly establish the idea of "quality first" and a strong sense of quality, fully understand the importance of total quality management, have certain quality management knowledge and skills, and skillfully operate and master advanced technology can product quality be guaranteed and improved. Therefore, in order to mobilize and organize all members of the enterprise to actively and consciously participate in TQM activities, care about and improve product quality, all leaders of the enterprise and employees of each team must receive TQM education and training.
The implementation of total quality management in enterprises is a comprehensive management work involving all departments and employees of enterprises. In order to ensure and improve the quality of products, leaders, management departments and employees at all levels of enterprises must be clear about their quality responsibilities. To establish and improve the quality responsibility system in an enterprise is to clearly define the specific tasks, responsibilities and powers of various departments and individuals in quality work for each employee of the enterprise, so that everyone at all levels is responsible for quality work, with standards and inspections. In this way, we can combine the work directly related to quality with the enthusiasm and responsibility of employees to form a strict quality system.
Only by implementing a strict quality responsibility system can we establish a normal production and working order, strengthen the management of equipment, molds, raw materials and technical work, unify technological operations, and effectively ensure product quality from all aspects. In addition, because employees know what they should do, how to do it, and what the standard is, through technical training, mastering the operation essentials and excellent skills, it is possible to skillfully eliminate faults in the production process, gain the initiative to control production, and truly implement the quality work of enterprises.
Question 6: How to improve employees' quality awareness? My understanding is: 1. What is your company's so-called quality standard? First of all, this standard should be clear (written). As a manager, you don't even know the standards. How do you teach employees how to serve you? In case an employee asks you about your standards, do you judge by experience rather than by words? 2. Do your employees follow the process? Sometimes a lot of documents in some factories just hang on the wall. What the man above said is also reasonable. We use the principle of "one gang, one belt" for training, but don't forget to verify the training results. 4. Go to the scene to find problems, instead of just listening to your subordinates say that the wind is the wind and the rain is the rain. If you find problems on the spot, correct and deal with them immediately (on-site training is often the most effective result). 5. Collect data about abnormal quality and use several typical cases for training. 6. Four sentences for you. Hard-working, careful, patient with quality control and determined to deal with problems.