Telephone sales can't be refused, so we can only try to reduce the number of rejections. You can do it in the following ways:

1, grasp the call time.

For example, on Mondays and Fridays, customers are usually busy at this time. The prime time for calling is 9: 00 am-11:30, and 2:00-5:00 pm.

2. Be concise on the phone and be good at grasping the key points.

Don't hesitate to speak vaguely, and you haven't got to the point for a long time. When making a phone call, use polite language and discussion tone, pronounce Mandarin clearly and speak at an appropriate speed, so that customers can understand what you are calling in the shortest time.

3. Talk about topics of interest to customers.

Therefore, before making a phone call, we should collect relevant information about the customer, including his age, hobbies, corporate culture of the company, etc. , thus arousing customers' interest and leaving a deep impression on the sales staff.

4. Improve the professional level.

It is necessary to avoid the situation of three questions and three unknowns, be professional about the projects you sell, and let customers rest assured that they will hand over the orders to the sales staff.

5. Have a good psychological quality.

Telemarketing must have a good psychological quality to withstand the blow.