I worked in _ _ _ _ _ _ _ _ _ _ (1). With the support and help of company leaders and colleagues, I quickly integrated into our collective and became a member of this big family, and my working style and mode also made major breakthroughs and changes. During my tenure, I strictly demand myself to do my job well. The work in the first half of this year is summarized as follows:
First, the daily work of the sales office
As the sales office of the company, I am well aware of the heavy work of this position and can also improve my personal communication skills. The backstage of the sales department is an important hub for connecting the preceding with the following, communicating inside and outside, coordinating the left and right, and contacting the four parties, mastering the collection of the latest purchase user information in the market and doing a good job of sales staff. Arrangement of some documents, signing of installment sales contract, overdue debts of users, sales quantity, etc. Are all useful decision-making documents. In the face of these tedious daily affairs, we should stick to it and enhance our sense of coordination, which basically ensures that everything is settled.
Second, timely understand the amount of arrears and overdue situation of users.
As the sales office of the company, I am responsible for the amount of payment and overdue debts of users. The main content is whether the user's repayment schedule is timely, which is related to the company's capital turnover and the company's economic benefits. It is necessary to keep abreast of the progress of purchasing users and increase the dunning efforts so as not to cause unnecessary losses to the company. When submitting the details of customer accounts receivable, it should be timely and accurate, so that the company leaders can aim at different accounts according to this form.
Third, the direction of future efforts
Since I joined the company, I have worked diligently and creatively. Although I have made achievements, there are still some problems and shortcomings. The main manifestations are as follows: First, the amount returned by users is somewhat uncoordinated, perhaps just coming into contact with this business; Second, strengthen self-study, expand knowledge, study hard the professional knowledge of construction machinery, and understand the development and overall planning of the same industry; Third, we should seek truth from facts, get on and off, and be a good leader's assistant!
Personal Work Summary and Recommendation of Luxury Sales Staff (2) With the deepening of my work, I have come into contact with many new things and encountered many new problems, and these new experiences are all a new tempering process for me. Among them, I learned a lot: I learned to face difficulties calmly; In the face of setbacks, I learned to look up strongly; Behind the repetitive monotonous work, I learned to think and summarize; When the company's image was damaged, I learned how to maintain it; When misunderstood by customers, I learned how to communicate. The above is the place where I made a slight breakthrough in my work, but this breakthrough does not mean that I can do it well. In the following work, I will constantly improve myself, constantly sum up experience and learn from my failures. Learn their advanced working methods and ideas in the process of working with colleagues; Learn to understand others in the process of communication.
The work is summarized as follows:
I. Work aspects
1, do a good job of sorting out the basic information and reflect the customer's situation and information to the factory in time;
2. Do a good job in order tracking: after placing an order, confirm whether the factory arranges the order, understand the production process of the ordered products, determine whether the products can be delivered on time, and finally determine whether the customers receive our products on time;
3. Is the collection of payment, confirm the reconciliation list with the customer and confirm the return, send the billing information to the finance department in time, make the billing, and finally confirm that the customer's finance has received the tax bill, requiring timely arrangement;
4. Maintain old customers, keep in constant contact with old customers, and understand the latest trends of customers' demand for products. In addition, we should introduce the latest products of the company to our customers to determine whether they need them.
Second, the problems existing in the work
1, the coordination ability of delivery time is not strong enough. Some goods with urgent delivery time often cannot meet the needs of customers well, and some goods will take more than 20 days to complete once the delivery time is delayed. This situation has caused some customers to complain. The work organization is not enough, and some mistakes often appear in the work; The allocation and utilization of time is not reasonable enough, which greatly reduces the work efficiency; Can not distinguish the priorities of the work well, affecting the overall process of the work.
2. Due to the lack of product knowledge and the limitation of business level, it is impossible to convince customers well in the process of communicating with customers. In this respect, I need to continue to learn to improve my product knowledge and improve my business level.
3. Product quality problems are hard to avoid in mass production, but everyone wants to reduce the incidence of product quality problems. According to statistics, more than a dozen customers complained about the quality of our products last month. This makes our communication with customers an unprecedented embarrassing scene. Customers are skeptical about the quality of our products and our attitude. They think we are insincere. Later, our factory took corresponding measures to solve this quality problem. However, the previous problem of poor quality brought a very bad image to customers, which greatly reduced our trust and satisfaction.
I think the problem of product quality exists objectively. It is unrealistic and naive to ask factories to produce large goods without quality problems. It is necessary for every salesperson to tolerate a certain amount of quality problems. If you blame the factory blindly, it will only make things worse. If there is anything that can make up for the quality problem, it is our attitude. Once there is a quality problem, we should promptly and effectively recover the loss and the trust of customers, and show sincerity to find and admit mistakes. This is the first thing to do.
Third, self-analysis
Mentality, I have two problems: first, impatience, and second, scattered responsibilities. I need to make further adjustments and changes.
In the intense work, I often have an impatient psychological state. I tried to alleviate this situation, but the effect was not good. Psychology explains that there are many factors that lead to impatience: working environment, self-quality, living habits and working methods. Besides, I think we should start with our living habits and working methods to adjust our impatient psychological state, because the working environment exists objectively, and it is not a one-off event to improve our quality, especially our psychological quality. What I can grasp now is to adjust my working style and living habits.
Decentralization of responsibilities is an important means to improve work efficiency, but it also has its negative side. When the responsibility of a thing is shared by many people, no one thinks it is their own business. Over time, no one will pay attention to it deliberately, and I can feel it around me. I think the best way to overcome this kind of psychology is to cultivate and strengthen our team spirit. Always put yourself in a group position, because there is no me here, only us.
Fourth, the planning for next month.
1. Maintenance of old customers: mainly tracking orders to ensure that _ _ _ _ _ bulk goods can leave the factory on time. Do the autumn proofing well.
2. Do a good job of payment collection. I didn't do well in this respect last month, and the feeling of perfunctory is really unbearable. From now on, I need to be more careful. As the saying goes, everything I say is groundless, and everything must be confirmed.
For new customers, we must act in full accordance with the specifications in the contract. Get the trust and support of new customers as soon as possible.
4. Insist on learning product knowledge and improve your business level. Things change all the time, and I need to constantly add new knowledge to enrich myself. Insist on going out for a walk, keep frequent and effective communication with customers, and truly understand what products customers need.
Personal Work Summary of Luxury Sales Staff Recommended by Fan Wen (3) Twenty years have passed in a blink of an eye, and now I am a full-time employee of _ _. Looking back on my work in the past year, I have gradually integrated into this big group. I started my internship in the office from _ _ _ _ _, trained in the general factory in July, and was assigned to work in _ _ _ county in August. During this period, I have been fulfilling my business responsibilities and obligations and actively carrying out various business work under the leadership of the office leaders. According to my work practice, experience and lessons in the past year, and based on the principle of seeking truth from facts, I review my work during this period:
First of all, work with gratitude.
First of all, I would like to thank the office leaders for their trust in my personal work ability. When the general factory assigned sales staff to major offices, it left me in the office of _, and assigned me to the county department as a salesman stationed in _, which fully affirmed my work performance during my internship in _, which made me deeply gratified and encouraged in the whole work process, and also filled me with more work enthusiasm and motivation. I will keep this knowledge in mind and integrate it into my work process. I will work hard and repay the trust of office leaders with better business results.
Thank you again _ _ department manager for teaching me at work and taking care of my life. When I encounter difficulties in my work, the manager will take the initiative to communicate with me properly, correct my working ideas and ideas, and make my business work more smoothly.
When we hold different views on how to deal with certain things, he rarely pretends to be a leader and directly enforces things. Instead, I can understand the reasons by reasoning and connecting with actual work cases, so that I can give up my stubborn ideas and reduce many detours and mistakes in work details.
In my daily life, the department manager took the initiative to help me contact the house and the heating stove. Because the climate is cold and windy, Manager Gao often calls me to pay attention to the safety of using fire, which is of great help to my future work and life.
Second, constantly improve working conditions and working mentality.
1, professional achievements, quality cultivation gradually improved.
What is the first contact with love and dedication, what is a strong sense of responsibility and dedication, how to actively and seriously study professional knowledge, correct work attitude and be serious and responsible. As a salesman of the Seven Sages Department, I feel a heavy responsibility. As the window of _ _ wine industry and the office of _ _ in Hohhot, my words and deeds also represent the image of the company. Love my job, be able to treat every job correctly and seriously, observe labor discipline seriously, ensure attendance on time and stick to my post! Therefore, it is particularly important to improve their own quality. We must set high standards and specifications for ourselves and strengthen our business skills.
2, sales knowledge, work ability and business level of exercise.
I came to the office as an intern this year 1 month and was assigned to the food and beverage department as the basic business work of the department, assisting the department manager to do some trivial work. In order to better complete the basic work, I keep asking the leaders, learning from my colleagues and groping for my own practice. I try to sort out the work of the department in a short time, get familiar with the business process, clarify the work process and direction, and form a clear working idea in the specific work.
After I officially came to work in the office in August, I adhered to the principle of "surpassing myself and pursuing perfection". With this high goal, we will develop a sense of innovation, actively and successfully complete the tasks assigned by the leaders, and in the remaining time, we will contact and negotiate with the leaders and employees of some governments, enterprises and institutions through the recommendation of customers, so as to lay a good foundation for the next work.
Because my heart resists alcohol consumption, I can't feel comfortable in entertainment. Every time I am on the wine table, I keep learning the culture and knowledge of wine, and force myself to practice drinking, and learn the methods and skills of talking and doing things from my colleagues and managers on the wine table! ! ! This is also a compulsory course for me in the future, so I must strengthen my exercise in this area!
3. Complete other tasks assigned by office leaders seriously, on time and efficiently.
In order to carry out the work of the office more comprehensively and smoothly, and coordinate the work between departments, in addition to doing their own jobs, they also actively cooperate with other colleagues to do their own jobs. In my work, I always know that there is only a relationship between superiors and subordinates, and I treat both internally and externally equally, and I am not careless or negligent in the work arranged by the leaders. When accepting the task, on the one hand, I actively understand the intention of the leader and the standards and requirements that need to be met, and strive to finish it ahead of time within the required time limit, on the other hand, I actively consider doing my best to make the work more perfect.
And make a personal work plan before the start of the work, give priority to the timely completion of all the work, and achieve the expected results, complete the business work with good quality and quantity, learn all aspects of knowledge in the work, and strive to exercise yourself. Through unremitting efforts, the work level has made great progress.
Third, our own ability is insufficient, and we still need to work hard in the future.
1, immature mentality.
Temperament is not steady enough. No matter what small things or circumstances, I always show my reaction on my face. When my work is progressing smoothly and I reach the expected goal in a short time, my mind will jump a little, be unstable and get carried away. May be just graduated from their own inexperience, always a little flustered and unstable, but this is definitely not the reason for just graduating. I will try to overcome my weaknesses in my future work and make myself more suitable for this job!
The patience of the mind is not enough. As a salesman in Qixian, I am lonely. The environment and workflow are a bit monotonous and routine. Sometimes I can't stay in my seat. I always want to go back to Hohhot, and the whole person looks a little decadent and depressed. But after a period of tempering and adjustment, I can completely cope with the existing work tasks and working environment.
Throw away your youth, calmly treat the development of things, set your sights farther and set your goals higher, so as to bring greater challenges to yourself at work, inspire yourself at work and bring yourself greater interest in work.
2. Lack of working ability
Grasp the customer's mentality is not accurate enough. I tend to trust dealers and customers who have worked together for some time. In most cases, I trust the feedback of market information from dealers and customers. I have little doubt and no further analysis and judgment. The consequence of this will be that the inaccurate information will lead to the deviation of the office's judgment on the market, which may lead to mistakes in operation.
I seldom think at work, even if I think carefully enough, my way of thinking is relatively simple. Many times I do things according to the prescribed procedures and the instructions of the leaders, and seldom think about customers, markets and the root causes of problems. Because the way of thinking is not always careful thinking and comprehensive analysis of things, the habit of doing things becomes single. As a salesperson, we must consider many things and think about every detail with clear thinking, in order to correctly judge the real situation of customers.
IV. Work Plan for 20__ _
Summarize that there are still many problems and shortcomings in the work in the past year, and we need to learn working methods and skills from other salespeople and peers. 20__, I plan to learn from each other on the basis of summing up the gains and losses of this year's work, focusing on the following aspects:
1, earnestly implement the post responsibilities and earnestly perform their duties. Do your best to complete the regional sales task and urge the payment in time, be responsible for strictly implementing the product delivery procedures, actively and extensively collect market information and report to the leaders in time, and strictly abide by the factory rules and regulations.
2. While trying to do the existing work well, we plan to find powerful related agents in _ _ as soon as possible, mainly selling high-end drinks such as Wang He and Wuxing, so as to expand sales channels and improve business sales performance.
3. Make great efforts to sell the catering market, strive to make this weak channel work, reasonably and properly rectify the maintenance of the second batch of merchants in the sales market, and let the maintenance fund play a greater role.
4. In the future work, we should seize all kinds of different customers, analyze and handle all kinds of business work more comprehensively and accurately, strengthen exchanges and communication with customers, and understand their business needs, so as to properly handle business relations and win more and better customers.
While doing business well, I plan to study business knowledge and skills seriously, improve my theoretical knowledge through actual sales, strive to continuously improve my overall quality, have a high sense of professionalism and ownership in my work, and actively complete other tasks assigned by the leaders.
6. In order to ensure the completion of the annual sales task, I usually actively collect information and summarize it in time, and strive to open up new markets and expand the market share of products.
In a word, although some progress has been made, there are still some shortcomings in many aspects. For example, there are not many creative work ideas, individual work is not perfect enough, and there is too little information about business customers, all of which need to be improved in the future work. I believe that through the work practice in the past year, the experience and lessons learned from it can make me make new progress and improvement in all aspects after reflection, so as to make my work better, more detailed and more perfect.
Looking forward to 20 years, in the new year, I will seriously study various policies and regulations, study business knowledge assiduously, strive to make the work efficiency reach a new level in an all-round way, improve my own ability level, and strive to complete the sales tasks and targets of the office, make greater and more contributions to the development of the office, and hope that individuals, offices and companies will reach a new level.
The model essay recommended by the personal work summary of luxury sales staff (4) Time flies, and 20 years have passed unconsciously. But I still clearly remember how difficult it was for _ products to take root in Hainan when it first entered the Hainan market. The pressure is unprecedented. To overcome many problems, we need to work harder than before. The company arranged for me to go to the supermarket in Haikou. In the face of fierce challenges, I am a little hesitant, and I don't know if I have the ability to shoulder this burden.
Seeing the characteristics of novel packaging and complete varieties, I thought it would be safe when I arrived. Let go of your burden, devote yourself to your work and do your best to complete the tasks assigned by the company. In this way, I worked hard for a month and then challenged a new month. Half a year has passed and I am very happy to see that more and more customers have approved _. Let me see that _ will have a good development prospect and let me have a bigger goal for the future.
Over the past year, through unremitting efforts, we have achieved excellent results for two months, and achieved sales of X million yuan in 1 month and1month respectively. Except in May, the sales in other months are between 4500 and 8500 yuan. To do a good job in sales promotion, I have three profound experiences:
First, always keep a good attitude. For example, at work, we will encounter low customer flow or the failure of several customers to introduce products in succession. We are easily discouraged and in a bad mood, and always feel that today is too bad. This will distract attention, slow customer response and lack of confidence, which will affect sales. On the other hand, think a little about why continuous recommendation fails, adjust your mentality immediately, such as going outside the supermarket to get some fresh air, and then continue to work hard.
Second, observe words and deeds, which varies from person to person, and use different promotion methods for different customers. For example, student customers prefer fashionable and highly advertised products. So it is difficult for them to accept our recommended products quickly, and we need patience. You can briefly introduce the product first, and then tell her why students are prone to acne and blackheads, and what problems should be paid attention to. Talking about this makes her think you are more professional. Ask her what her major is again, which can enhance her trust in you. Finally, recommend products for them quickly, which has a high success rate.
Third, after catching customers, remember not to talk about products blindly. Now there are more brands, more promoters and almost the same promotion language. Therefore, when introducing products, it is easy for customers to think that we just want to sell products, so we can't gain the trust of customers quickly. In fact, customers will only accept the products you introduced if they trust you and accept you as a person. If you introduce the product simply and pertinently, you can introduce the product topic into people's topic when the customer considers it, such as praising the customer or asking how the customer usually cares.
At work, I found myself with many shortcomings, such as lack of patience, poor sales skills and little knowledge of beauty. In the future work, keep learning, learn from each other's strengths and make better achievements.
20_ years has made me a little reluctant. I shed hard sweat and tears of excitement. It is precisely because of this little bit of acidity and sweetness that I have been growing and making progress. Therefore, I love this job, and I hope I can work happily in the future, and I can also find more happiness in my work!
Personal Work Summary of Luxury Sales Staff Recommended by Fan Wen (5) In the busy work, half a year passed unconsciously. Looking back on the work experience in the past six months, as every employee of an enterprise, we deeply feel the hot air of the vigorous development of an enterprise and the spirit of struggle of someone. The following is a summary of my work in the first half of 20xx. Please give your valuable advice.
I am an ordinary employee of XXX Sales Department. When I first arrived in real estate, I was not very proficient in real estate and unfamiliar with the new environment and new things. With the help of company leaders, I quickly learned about the nature of the company and its real estate market. As a member of the sales department, I feel a great responsibility. As the facade and window of an enterprise, a person's words and deeds also represent the image of the enterprise. Therefore, we should improve our own quality and set high standards for ourselves. On the basis of high quality, we should strengthen professional knowledge and skills. In addition, we should have a broad understanding of the whole real estate market and stand at the forefront of the market. After this period of training, I have become a qualified salesperson and try my best to do my job well.
With the ups and downs of the real estate market, the company made a joint venture with a company in 20xx, made a good sales plan and completed the sales work together. During this period, I actively cooperated with the employees of a company, and under the guidance of the company leaders, I completed the formulation of the operating price, planned and completed the advertising campaign before the Spring Festival, which laid the foundation for sales in a certain month, and finally completed the contract amount of 10000 yuan next month. After the baptism of this enterprise, I have gained a lot of professional knowledge and improved in all aspects.
In the later period of 20xx, the company cooperated with a company, which was another major change and qualitative leap of the company. This period is mainly aimed at the sale of houses. After the pre-sales department implemented internal subscription and other means, it created a hot scene. In the sales department, I hold two positions: sales office and accountant. Faced with the increase of workload and the systematization and normalization of sales work, the work seems heavy and moderate. At the opening ceremony, I basically have to work overtime every day to finish my work.
After more than a month of familiarity and understanding, I immediately entered the role and completed the work skillfully. Due to the huge amount of house payment, I have been cautious and serious in the process of collecting money. Now I have collected tens of millions of house payments, and all accounts complement each other without any mistakes. In addition, in the monthly work summary and weekly meeting in the sales process, constantly sum up your own work experience, find out the shortcomings in time and improve as soon as possible. In a short period of three months, the sales department cleared all the houses in the second phase and all the remaining houses in the first phase were sold out, which was inseparable from the efforts of me and other sales members.
20xx is a meaningful, valuable and rewarding year. With the efforts of every employee, the company will have new breakthroughs and new atmosphere in the new year, and can occupy a place in the increasingly fierce market competition. Next, we will make a good work plan for the second half of 20xx, and strive to carry out all the work better.