(a) determine the training objectives; (2) Decomposition of training plan; Such as the decomposition of the stage setting process. (three) the implementation of specific training work; (4) Four-step training method: 1, explain; 2. Demonstration; 3. try; 4. Follow-up guidance.

Staff training will help you: meet the standard requirements in terms of employee image, personal behavior and customer service skills, so as to meet the image and standards of the hotel, meet the expectations of guests and create good social and economic benefits.