The year of 1 20xx will soon pass. Looking back on one year's work, the tense and busy work scenes are presented one by one. Over the past year, under the cordial care and specific guidance of service center leaders and engineering managers, elevator maintenance specialty has made great progress. The work of elevator maintenance specialty has been recognized by business owners. At the same time, there are also some shortcomings in the work, which are worth summing up seriously.
First, do a good job in daily maintenance of equipment and facilities.
Make weekly, monthly, quarterly and semi-annual plans.
Equipment and facilities maintenance plan, targeted, targeted arrangements for daily maintenance tasks. Make the daily maintenance work planned and reasonable. According to the company's relevant work instructions, arrange daily inspection, comprehensively and meticulously maintain the elevator room equipment, and ensure the safe use and operation of equipment and facilities.
Second, last year's work was probably the following.
Turn the four 22-year work summaries in the elevator car into a century-old enterprise and a billion-dollar enterprise!
Bless with your heart and move forward with love.
"Draw a lucky one tonight!" In a burst of applause, Teacher Xie drew a list of lucky winners from the lottery box: "He Puting, Lin Chuangyao, Tan Rong, Tang Shubo" host Jean 15 lucky winners took the wine glasses to the stage to receive the prize, and the audience was in high spirits and cheered; The stage was full of smiles and happiness, and the whole dinner was immersed in laughter. When everyone raised their glasses with award-winning gifts, the lights at the scene suddenly went out, the birthday song sounded, and the staff pushed a big cake with candlelight from a distance. At the same time, the host said emotionally: "In fact, the lucky ones standing on the stage today are the birthday girls in January. On weekdays, everyone all over the country works hard for the company. Today, we seldom get together Let's send this surprise and blessing to us in January. Hearing this, everyone suddenly woke up and sang a birthday song to the birthday girl on the stage with the beat. The dinner once again set off a climax.
The beautiful birthday cake was lit by candlelight, shedding tears for you, the birthday girl, and being sincerely blessed by everyone. Wang Ling is a creative and thoughtful enterprise, and it never hesitates to give its employees love and care. It is with this kind of care that Lingcai will go forward with love, not afraid of wind and rain, climb higher step by step and lead all the way!
Time flies, and a year will be crossed in a blink of an eye. Looking back, although there is no vigorous result, it has experienced extraordinary tests and tempering. With the rapid growth of elevator production capacity, the trend of technical development and the increasingly reasonable product structure, the "double high" products in the elevator industry (double barriers of capital barriers and technical barriers) have intensified the market competition of the whole elevator products and further improved the industry standards. At the same time, it also deepens the elevator industry's quality requirements for its maintenance personnel. In order to keep pace with the times, I have been strict with myself in recent years, studying relevant professional knowledge hard, strengthening practical ability and accumulating practical experience for future work.
Accumulate experience in work, as Darwin said, "knowledge and experience come from common sense." My job is to constantly summarize and review the common faults encountered in my work, subdivide them and improve the accuracy of judgment. I remember that in the first year of work, it took me two hours to judge a light curtain fault, and now the time to judge a light curtain fault is reduced to one-fifth of the original time, which greatly improves the efficiency of troubleshooting.
Although there are thousands of elevator failures, they are mainly divided into two categories: one is electrical failure, and the other is mechanical failure. When repairing and disassembling mechanical faults, it is necessary to carefully verify the installation position and working face condition of all parts. Time flies for most faults, and in the blink of an eye, it will cross an annual hurdle. Looking back, although there is no vigorous result, it has experienced extraordinary tests and tempering. With the rapid growth of elevator production capacity, the trend of technical development and the increasingly reasonable product structure, the "double high" products in the elevator industry (double barriers of capital barriers and technical barriers) have intensified the market competition of the whole elevator products and further improved the industry standards. At the same time, it also deepens the elevator industry's quality requirements for its maintenance personnel. In order to keep pace with the times, I have been strict with myself in recent years, studying relevant professional knowledge hard, strengthening practical ability and accumulating practical experience for future work.
Accumulate experience in work, as Darwin said, "knowledge and experience come from common sense." My job is to constantly summarize and review the common faults encountered in my work, subdivide them and improve the accuracy of judgment. I remember that in the first year of work, I spent two hours judging a light curtain failure. Now, the time to judge a light curtain fault is reduced to one-fifth of the original time, which greatly improves the efficiency of troubleshooting.
Although there are thousands of elevator failures, they are mainly divided into two categories: one is electrical failure, and the other is mechanical failure. When repairing and disassembling mechanical faults, it is necessary to carefully verify the installation position and working face condition of all parts. Most faults can serve users well. After summing up my past work experience and lessons, I am more clear about my future work goals and action plans:
1, strive to complete their own work, improve their service quality, service attitude, and the ability to deal with emergencies in time.
2. Cooperate with colleagues in this unit, give full play to the initiative of the team, report the work arrangement to the leader in time, convey the maintenance plan to the property in time, efficiently complete the daily maintenance work, and quickly respond to elevator failures.
3. While doing a good job, plan your own study plan and strive for a higher technical level.
4. Keep up with the pace of reform and opening up, give full play to your subjective initiative, apply what you have learned and serve the society. With the help of Weibo's strength, we strive to provide the masses with the "up and down enjoyment" of taking the elevator.
In the years of work, I have come into contact with many new things, produced many new problems, and learned a lot of new knowledge and experience, which has improved my ideological understanding and working ability. In my daily work, I always ask myself to proceed from reality, adhere to high standards and strict requirements, and strive to improve my professional quality and moral quality. In the future work, I will continue to work hard and report to the leaders more.
Thoughts and feelings, explore the difficulties and key points in the project, correct and make up for their own shortcomings and defects in time, so as to improve their self-cultivation and comprehensive quality.
Elevator sales summary template 3 1: For old customers, always keep in touch, communicate with customers frequently when you have time and conditions, and stabilize the relationship with customers.
2. While having old customers, we should constantly obtain more customer information from various media and channels.
3. To have a good performance, we must strengthen business study, broaden our horizons and enrich our knowledge.
4. Every month, we should add more new customers than 10, and old customers should follow up to avoid losing orders.
5. Weekly summary, monthly summary, see if there are any work mistakes, and correct them in time.
6. Before meeting the customer, you should know more about the customer's status and needs, and then make preparations, so that you may not lose this customer.
7. We should constantly strengthen business study, read more books, access relevant information online, communicate with colleagues more, and learn better ways and means from them.
8. Have the same attitude towards customers, but don't be too modest. Make a good impression on customers and establish a better image for the company.
9. Customers can't ignore problems. We must try our best to help them solve the corresponding problems. Be a man before doing business, so that customers can believe in our work strength.
10: Confidence is very important. Only with a healthy, optimistic and positive working attitude can we complete the task better.
1 1: You should have good communication with other colleagues in the company, have a sense of teamwork, communicate and discuss more, and constantly increase your business skills.
In the blink of an eye. I have been working in xx for almost a year. It has been more than X months since XX, XX, XX. In this year, I experienced a completely different life atmosphere from the school, which is also a big challenge for me who just stepped into the workplace. Looking back on 20xx's work and life, I feel that the company and people around me have changed greatly in the past year, and colleagues around me are also making progress and striving for the same goal. The arrival of the new year also brings new challenges. When we are ready to welcome the new year with a brand-new look, we also don't forget to review and summarize the efforts made in the past year.
Team xxx has been established for more than a year. It's an honor to join this team when I first entered the society and grow up with you. Since 20xx, the team of xx has been growing slowly. With the introduction of professional talents, the professional level has been greatly improved, the team building has been gradually standardized, and the functions of various departments have gradually become clear.
First, the main work items and achievements of the year.
Looking back on my work in the past year, with the support and help of the company's leaders and colleagues, I was strict with myself and completed my work well according to the company's requirements. Through the study and work in the past six months, the working style has made a new breakthrough and changed greatly. The work items in the past year are summarized as follows:
1. Maintain Xu Jingchong Sheng Yuan's sales ledger and a complete set of sales reports, and update the sales data in time.
It is reported that relevant sales reports are submitted regularly.
2, sales data statistics, regular production of sales reports, such as daily reports, weekly reports, monthly reports, etc.
3. Maintain the sales ledger and date write-off control table, and settle the commission of this project regularly.
4. When the administrative assistant is on vacation, he will do the daily administrative affairs of the case, such as materials and attendance. And communicate with the developer on the sales process in time.
5. Communicate with the person in charge of Party A on the special price, housing and other information in time to ensure that the results can be obtained within the specified time.
6. Responsible for supervising other follow-up procedures after the subscription of the property consultant to ensure the smooth progress of the on-site sales procedures.
Second, analyze the work that failed to achieve the goal.
When I first took over the job, due to lack of experience, some mistakes appeared in my work, which brought some inconvenience to the leaders and other colleagues. I am deeply ashamed of this. After that, with the help and guidance of leaders and colleagues, I strengthened my business operation ability and gradually completed my work independently. So far, I have been able to be strict with myself according to the company's regulations and finish my work well. However, there are still some shortcomings in my work. During this year, there are still some shortcomings in my work that need to be improved. First of all, I was not careful enough, which led to some mistakes in my work, and I will try my best to avoid them in my future work.
Secondly, in contact with developers, we should pay attention to communication methods and try our best to achieve a win-win situation. Thirdly, in your work, you should be quick-witted and down-to-earth, and try to be orderly and clear-headed in the face of complicated work.
In the future work, I must pay attention to the above shortcomings, improve my own shortcomings in my work, and be able to be comfortable in my post as soon as possible.
Three. Work improvement measures in 20xx years
In view of the shortcomings in the 20xx annual work, according to the nature of my work, I now put forward the following improvement measures for myself, hoping to make greater breakthroughs in the new year's work and make my modest contribution to the long-term development of the company.
1. The work of administrative assistants in enterprises requires meticulous and methodical work. In the year of 20xx, I must further improve my work style, not be impatient when I encounter work, and ensure that every form from my own hands is perfect.
2. Pay attention to your work style and integrate interpersonal relationships. Implement the on-site system, distinguish between public and private, and the responsibility lies with people.
3, strengthen their own operating ability in office automation, improve work efficiency.
4. Further improve working methods to avoid duplication of work.
Fourth, work sentiment.
Nearly a year's work experience has begun to change me as a student, and my living habits and way of thinking have changed. During this period, I personally gained a lot:
1. In the work, the most important thing is efficiency, and quality is emphasized on the basis of efficiency. In the front line of sales, procrastination is the most taboo. A person's work is not completed, and the follow-up work cannot be carried out.
2. Result-oriented. This idea put forward by Mr. Bai in a year can be said to be the first criterion in the workplace. As long as it is something you take over, you should not only pay attention to the process, but more importantly, the result. Maybe no one will ask you how hard and hard you have worked in the process, but the result is obvious to all.
3, the details determine success or failure, the embankment of a thousand miles, collapsed in the ant nest, the assistant's work may be a bit complicated, if not careful, the work may be a mess.
Although the new beginning is full of unknowns, it also contains new hopes. I hope that in the new year, all of us can achieve new heights on the basis of maintaining our existing strength.
When introducing products, we will encounter customers' rejection and query, but we keep a good attitude and can find ways to deal with customers' rejection and query. There are two kinds of customer objections: untrue objections and real objections.
There are several untrue objections:
1. Customer's habitual refusal: Most people receive a sales call, and their first reaction is to refuse. This kind of customer will divert his attention. Our products are not sold to him, but can improve the diversity of his business sector, maintain his customer relationship and bring greater corporate benefits.
2. Emotional objection of the customer: When we call the customer, we can hear whether he is emotional or not from the customer's tone and attitude, listen to his complaints, and help him resolve his irritability. Then, in future communication, customers will return your kindness. Learn to listen, and telemarketers will be rewarded accordingly.
3. Customers object to being a teacher: customers are not really dissatisfied when they point out the shortcomings of your views or products. The customer himself knows that there is no perfect product in this world. He just wants to tell you how powerful and knowledgeable he is. We can win the argument with customers, but we will lose the opportunity to sell. What a salesperson should do is to shut up and listen to the different opinions of customers. Then I agreed with him: well, what you said is very reasonable. What products are defective to some extent. After listening to you, I learned a lot. Then I put forward my own different opinions, which not only satisfied the vanity of customers, but also achieved the purpose of my own sales.
The real objection mainly includes two aspects:
1, there are several forms of demand.
(1) Not used for the time being. I'll call you if necessary. The answer may be that our opening remarks did not attract customers, so we need to adjust our speeches and focus on what our products can bring to him.
(2) Send a fax/information first, and then say that this answer only gives us a chance to call next time, so we should consider how to attract customers' attention next time, and we should not rush into it.
(3) We already have a partner: don't belittle each other's partner at this time. To belittle the opponent is to belittle the customer, and the result is counterproductive. You can say: Oh, congratulations first. I want to know which company you work for. As colleagues, we may know a little more. What can we do to help you? If the customer is interested, you can analyze the advantages of your opponent, then tell the differences of your product to arouse the customer's interest, and then make an appointment to let your customer know about the product, and multiple choices will not cause him any loss.
I'm too busy to talk to you now. We can answer the customer like this: it doesn't matter. If it is convenient for you tomorrow afternoon, I will visit you with the information. Let's discuss it in detail when we meet. If the customer still refuses, tell the customer to email him first, make an appointment for the next contact, and give the customer a buffer period.
2. Oppose the price: communicate by telephone and try to avoid talking about the price. If you must quote, you can quote an approximate price, try to quote an interval, not an accurate price, so as to facilitate bargaining with customers.
For our company, 20xx is a year full of challenges, opportunities and hopes. In 20xx, our company will intensify elevator installation and maintenance, strengthen internal management and tap the potential. On the basis of 20xx installation this year, the company will also install xx and other buildings, as well as elevators in the building under negotiation, and the maintenance work has also kept up with the maintenance.
In 20xx, we will work harder, take every business and everything seriously, strive to win more opportunities, seek more customers and improve the development of the company's various businesses. Only in this way can the company make greater progress and achievements in the new year. I believe that we will meet the new challenges in 20xx with better ability.
I. Annual Work Summary
In the past year, I have gained a little through my efforts, and a new year has begun. I think I should sum up my work. The purpose is to learn lessons, improve myself, make my work better, and have the confidence and determination to do it better this year. Below I will make a simple summary of my work over the past year.
I came to work in the company in xx. Before I came into contact with the elevator industry, I was only enthusiastic about sales, and I lacked understanding of sales, technology and industry. In order to quickly integrate into this industry, everything started from scratch after I arrived at the company. While learning product knowledge, we open up the market and encounter difficulties and problems in sales and products. I often consult various managers and other experienced colleagues, seek solutions to problems, and study targeted strategies for some difficult customers, and achieved good results.
Through continuous learning, collecting information from the same industry and accumulating market experience, I now have a general understanding and understanding of the industry market.
1, disadvantages:
I don't know the market deeply enough, and I have a weak grasp of the technical problems of the products, so I can't explain them clearly to customers, and I can't come up with good solutions to some big problems quickly. In the process of communicating with customers, we rely too much on and trust customers, which leads to a series of adverse reactions. I don't do a good job and feel that I am still in an immature stage.
2. Although there are some objective factors, there are also great problems in other practices in the work, mainly in:
1) There are too few basic customer visits in sales work.
2) communication is not deep enough. In the process of communicating with customers, it is impossible to clearly convey the situation of our products to customers and understand their real thoughts and intentions; Unable to respond quickly to suggestions made by customers. I don't know how well customers know or accept our products when conveying product information.
3) There is no clear goal and detailed plan for the work. Did not get into the habit of writing work summary and plan.
Two. 20xx work plan
1. For old customers, always keep in touch, communicate with customers frequently when you have time and conditions, and stabilize the relationship with customers.
2. While having old customers, we should constantly obtain more customer information from various media and channels.
3. If you want to have a good performance, you should strengthen your business study, broaden your horizons and enrich your knowledge.
4. Add more than X new customers every month, follow up with old customers and avoid losing orders.
5, weekly summary, big knot once a month, to see what work mistakes, correct in time.
6. Before meeting the customer, you should know more about the customer's status and needs, and then make preparations, so that you may not lose this customer.
7. We should constantly strengthen business study, read more books, access relevant information on the Internet, communicate with colleagues and learn better methods and means from them.
8. Treat customers with the same attitude, but don't be too humble. Make a good impression on customers and establish a better image for the company.
9. Customers can't ignore problems. We must try our best to help them solve the corresponding problems. Be a man before doing business, so that customers can believe in our work strength.
10, self-confidence is very important, and a healthy, optimistic and positive work attitude can better complete the task.
1 1. You should have good communication with other colleagues in the company, have a sense of teamwork, communicate more and discuss more, so as to continuously improve your business skills.
12. For this year's sales task, I will try my best to complete the task of xx units.
This is a summary of my work this year. There will always be all kinds of difficulties in work. I will ask the leader for instructions, discuss with my colleagues and work together to overcome it.