Teller's personal work summary 1 20 14 is about halfway through, and I have worked in a bank for one year. Under the leadership of the branch party group, we should strictly demand ourselves according to the standards of leading cadres in party member, strengthen political beliefs, strengthen the study of political theory, laws and regulations and financial knowledge, change work concepts, improve work style, adhere to honesty and self-discipline, and consciously abide by the law. We do the following work summary:
I. Work and study
As a new employee, it is particularly important to learn business knowledge as soon as possible and improve operational ability. In the training courses of our bank, I have a deep understanding of the corporate culture of China Construction Bank, such as its development and organizational structure. In the business and skills training, I worked hard to exercise my hands-on operation ability, studied hard and practiced hard, mastered comprehensive knowledge, operational knowledge and specific operation specifications at the front desk, and mastered skills such as counting money and copying summons.
Really implement democratic centralism, take the overall situation into account, obey the division of labor, and bravely shoulder heavy burdens. Respect the top leaders, unite with the members of the leading group and the broad masses of cadres and workers, have a correct ideological style and a solid work style, dare to adhere to principles, be concise and pragmatic, forge ahead, earnestly perform their duties, adhere to administration according to law, be responsible for coordination, vigorously support the work of the top leaders, and promote the smooth development of the three civilizations construction of sub-branches.
Familiar with and master the national financial policies and regulations, and can be implemented in combination with the actual situation; Better coordinate all aspects of the relationship, fully mobilize the enthusiasm of employees, and complete complex tasks; Strong writing ability, high writing level and strong oral expression ability; High level of cultural knowledge, strong level of professional theory, with the basic skills needed for their jobs; Be able to find problems through investigation, sum up experience and make suggestions, and have the ability to handle and solve problems independently; Rich work experience and wide knowledge.
In the continuous study and work, I get along well with my colleagues in the industry and establish a good partnership. In the Qipanshan outward bound training organized by new employees in the industry, he enhanced his team consciousness and was named the best player in this group. During the internship, I actively learned from the old tellers about the operation of the savings front desk, successfully passed the entrance examination for new employees organized by the branch, and became a member of the big family of Heping Branch.
Second, personal growth plan
Through continuous learning, I believe that I can become an excellent savings teller in a short time, master the knowledge of savings counters in an all-round way, become more skilled in skills, speed up my business constantly, and improve my business volume continuously; Strengthen your theoretical study in financial management, finance, personal loans and corporate affairs to lay a solid foundation for your future work; Establish more tacit cooperation with colleagues and take the development of Heping Sub-branch as our common goal. I believe that through my own efforts, I can become one of the best employees of Heping Sub-branch.
Teller's Personal Work Summary 2 Before I knew it, I was halfway through 20 14, and I found that I had grown a lot in the past six months. I am fortunate to be a member of the marketing department of xx Company. Looking back and summing up the past, with the support and help of leaders, teachers, fathers and colleagues, I performed my duties well. I have made great progress in thinking and working ability. We will make a brief report and summary of the work in the past six months:
First, work hard and fully cultivate the spirit of love and dedication.
In half a month's practical work, my ideological level and working ability have been greatly improved. Not only have I learned what I haven't learned before, but there is no reason not to cherish this job and not do it well. While trying to do your own job well, strengthen the understanding and mastery of other jobs to meet the needs of your own job as soon as possible. "Do what you do, love what you do, specialize in what you do, and be good at what you do." Cherish your post and every opportunity for work and study as the key link to improve your love for work. No matter what work you are in charge of, you can do your best to complete every specific work, so as to reflect the work mentality of loving your post and dedication in practical work. In the future work, I will try my best to actively participate in the sales work with full enthusiasm and good state, and try my best to complete the tasks assigned by the leaders.
Second, study hard and improve your overall quality.
At work, as a salesman, I also attach great importance to the study of business knowledge (professional and technical knowledge, psychology) and insist on learning while working. Guide your work and study with correct world outlook, outlook on life and values, and combine your ability to handle and solve things learned in work practice to continuously improve yourself. The first is to learn from the leaders. In the past six months, although I haven't spent much time with the leaders, I have personally felt the leadership style, which has benefited me a lot and gained a lot. Secondly, learn from Master. As a business person, Master has gone through too many roads and twists and turns. They will use their accumulated rich experience to teach me so that I can avoid detours in the future.
Third, be rigorous and meticulous, and do a good job in service guarantee.
As salespeople, we are on the front line. We have the responsibility to maintain the good image of the enterprise and emphasize unity and cooperation. We are not alone outside. From the bidding situation of Hainan Power Grid Corporation, I know the power of unity. I am proud to join this team, so I cherish my work in this position very much. Work in a serious and positive attitude into the collective.
Summing up my work for half a year, I hope I can continue to work hard, keep learning and strive for greater progress.
Teller's personal work summary 3 1. Actively study and strengthen exercise.
As a new teller in xx Branch, I actually have many shortcomings in my work. If the service is not thoughtful enough, the patience in the face of work is not particularly sufficient. Although I have been trying to maintain a rigorous and serious attitude in my work to deal with every task. But as time goes by, compared with other predecessors, I still lack a lot.
Later, I began to actively study at work and improve myself. In terms of etiquette, I have improved a lot in my work by learning and consulting my predecessors. On the one hand, I just imitated the work of my predecessors at first, but soon, I am also trying to absorb these experiences and slowly correct them into practices suitable for my work.
Now, I have been able to reach the standard in etiquette and make customers feel satisfied and praised. Let yourself grow a lot.
The other is in terms of service. At the beginning, I only knew how to do things for customers according to the basic process. I was not considerate to customers who didn't know much about business processes, and I would lose many opportunities inadvertently. Later, with the deepening of leadership training, I also deeply felt the importance of my responsibility. Not only began to confirm the customer's situation at work and give timely help, but also studied banking business seriously. This is not only to improve their business ability, but also to recommend business to customers at work and bring more new customers to the bank's wealth management products.
Second, the promotion of ideas.
In the past year, I not only developed my working ability and skills, but also improved my thinking and attitude! According to my work situation, I have carefully studied the corporate culture and improved my sense of responsibility as a bank teller. At the same time, I also exercised my management ability and adjusted my mentality.
With the improvement of mentality and self-management, I can better adapt to the boring work of tellers and serve customers in a better state at work.
At the coming moment of 20xx, I look back on my work in the past year, with both growth and shortcomings. But these experiences in the past year will provide more motivation for my 20xx work!
Summary of Teller's Personal Work 4 Recalling that when I first came to the bank for internship, I knew nothing about my work and was very cautious in dealing with people. Let's talk about my job.
My specific job is to be a teller. This seemingly simple and decent positioning is just the positioning of outsiders behind the glass wall. And my transformation is not only the replacement from the outside to the inside of the previous glass wall, but also the feeling that what is on the surface is not necessarily the real thing, and the most deceptive thing is our own eyes. At work, the spirit is highly concentrated and there is no room for relaxation. You should patiently explain to customers and be enthusiastic about your work. To tell the truth, I couldn't do it before I joined the work. Now that I know I can do it, I can proudly say that I am as good as others. This may be the change that my job has brought me. Although this change is subtle, I do feel this change.
Since it is my work experience, I don't think it is necessary to write too many high-sounding words. Only those pertinent suggestions and criticisms are the most practical for our work. The development of banks has undergone a long period of transformation and improvement, but the existing problems should not be underestimated. The quality of their own personnel is not high, the business is single and the added value is poor, the management is not perfect, and the effectiveness of incentive measures is not high. All these are problems that we have to face. Although we are also trying to change this situation, the change will not happen overnight. We are in this critical transitional period.
We can take advantage of the great opportunity of the establishment of the bank to realize the transformation and promotion of the whole enterprise. Although there will be a lot of resistance and pressure in this process, after we understand that pressure is the driving force, maybe many problems will be solved.
After I become a regular job, I want to change not only my identity, but also my responsibilities after this identity change, so I will work harder.
Teller 5 1 personal work summary. Accumulate experience and realize your own value.
I still remember my work as a teller for half a year, especially when I first came to xx Bank. I just don't know anything. Being an ordinary teller here, I was caught off guard by many things, and sometimes I even thought about giving up on myself. But I think it's a pity that I persisted for so long and gave up. I gritted my teeth and persisted, and gradually I began to get used to my work. I got used to my daily work.
Teller's job is more than that. Usually, I should always keep an optimistic attitude in my work. Be neither humble nor supercilious at work, and adjust your mentality. The cashier's job is to have a good attitude and always serve customers with a smile. I also learned a lot during the service. Every customer is an opportunity for me to improve myself. On weekdays, we should not only practice our business ability, but also practice counting money every day. I have a lot to learn in my work. If I don't study, I will fall behind my colleagues. Always have absolute patience when serving customers, and achieve the quality that a teller should have. Patience is very important when serving customers. Be patient in the face of customers' problems, and the most important thing is to let customers understand.
Second, harvest
Realizing my own value in my work has been my motivation for the past six months. I always want to realize my own value and hope to be recognized by others. I am serious about my work. After working as a teller for half a year, I finally got the approval of the leader. I won the championship of xx Bank in the first quarter, which is my pride. I am proud of my work in the past six months.
In the past six months, I have grown and gained, but these are not my biggest gains. The most important thing is that my colleagues have pointed out my shortcomings in my work, so that I can look at my shortcomings objectively.
Teller's personal work summary 6 A year's time ended almost in an instant. Looking back on the work of 202 1, there are both progress and shortcomings, and we have learned a lot from it. The main aspects are summarized as follows:
First, keep pace with the times and constantly improve personal political literacy.
Learning has made me realize that there is no distinction between high and low positions, so I must work hard. If you don't work, you can't reflect the value of life. As an ordinary bank employee, we should give full play to the "master" spirit in our work and start from bit by bit in our daily work.
Second, based on this position, study hard and improve service quality.
As I am a front desk employee, it is particularly important to establish a good image of my unit among customers. Through this year's front desk work, I gradually accumulated a set of experience on how to improve the quality of daily service-stick to principles, strictly follow the rules and regulations formulated by the People's Bank of China and the Associated Press, do not operate illegally, and do not handle businesses that are harmful to the interests of banks when encountering unreasonable demands from customers; Never delay the urgent business of customers; When customers come to inquire about business, they can explain carefully and patiently, so as to "worry about what customers are anxious about, think about what customers think" and truly take customers as God. This warm and thoughtful service has enabled more and more enterprises to establish good relations with our company. In addition, in the past year's work, I have seen my own progress and my own shortcomings. So I use my spare time to learn more knowledge and improve my scientific theory. Usually, I often use the internet to understand the international situation and major events at home and abroad, which broadens my horizons and enriches my knowledge. In the future work, we should apply our business theoretical knowledge to practical work more fully to further improve our business level.
Third, work actively.
As an ordinary employee, I always hold a belief in my daily work, that is, "If you don't work hard today, try to find a job tomorrow". Next year, while doing my job well, I will absorb more deposits from the interests of the unit and make my modest contribution to the benefit of the bank in by going up one flight of stairs.
Summary of Teller's Personal Work July and May 19, I was transferred to Renmin Road Postal Savings Office, a newly-built branch as a provincial demonstration window.
Jiaozuo Renmin Road Postal Savings Office, formerly known as Chuwang Post Office, is located in Chuwang Township, Jiaozuo City. At that time, its outlets were adjacent to the largest building materials market in Jiaozuo City in the east, the fruit wholesale market where businessmen gathered in the south, shops and restaurants in the north, and the street where it was located was a large residential area. The superior geographical location has brought convenience to the business development of Chuwang Savings Office. Not only has the balance increased steadily, but the development of e-commerce, insurance, wealth management and other businesses is also in the forefront of all outlets in the urban area. By the end of April, all outlets.
In order to cooperate with the development of the South-to-North Water Diversion Project, the leaders of our bureau, after careful study, finally built a new outlet in the middle section of Renmin Road, and officially moved the former Chu King savings to the current Renmin Road savings outlet on May 10, and officially opened for business. In the past three months, we have experienced the ups and downs and growth of Renmin Road Postal Savings Office, and made some small achievements, but at the same time, we have more insights into our work.
First of all, I want to complain to you here:
Since the relocation of Chu Wang Savings Office, the situation we are facing can be said to be extremely severe. 1. The balance plummeted. On May 19, 2009, it was transferred to Renmin Road for savings, and the balance was 3,490,600 yuan less than the original site of Prince Edward, which was 6,490,000 yuan different from the image progress in the second quarter. At the end of June, the balance in the second quarter decreased to 282 1 10,000 yuan, and the current demand decreased by 4,552,400 yuan, ranking last among urban outlets.
Starting point, driven by leaders' expectation and concern, actively cooperate with the work deployment of the Bureau, actively complete various plans, continue to carry forward the spirit of competition, struggle and catching up with others, strive to absorb and learn from the experience of advanced people, actively think of ways and strategies, and strive to make our business develop in by going up one flight of stairs and contribute to the development of Jiaozuo Post.
I hope the leaders will give more advice, criticize and guide our work.
Summary of teller's personal work 8 Looking back at 20xx, I have contacted many customers. Some can resolve the fog with a calm tone, some can cross the sea with a bright smile, but I can't. I use exaggerated and technical expressions to defeat their brute force and appease their hearts. I love my job and enjoy it. I am good at finding beauty in my work. This year, I met a customer with added value, a smiling Ahn Jae Wook, a charming Hu Jun, and a dignified Daniel Wu. This hobby of life is cleanliness and neatness. The bank teller's work summary will never let any residual banknotes mix into the new banknote team. In leisure time, the outlets will be spotless, and the toilets will be fragrant and reflective; In line with the motto that remembering is better than writing badly, every time I read the document carefully, I will record the new operation and new business in my private notebook for future reference; I am eager to learn. Over the past year, I have taken the initiative to approach atm, caring about it, feeling it, and finally getting familiar with its spleen, and taking care of it on holidays; Everyone is on fire and everyone is safe. As for the fire extinguisher, as long as there is a new product, I will definitely touch it as soon as possible, but I don't know how to use it if I have to. Cherish life cherish life bank teller work summary, for the second door, I always follow the paperwork steps to simulate practice, execute it in a formal format, and become a habit with a brand-new attitude; Know yourself and know yourself, and you will win every battle. Because our generation has the possibility of internet addiction, I always browse the homepages and latest financial reports of other banks, look for inspiration in my work and cultivate my own cells that belong to xx.
Time is not alive! Come and go in a hurry, although I always feel tired, the old man never feels tired, and he walks tick by tick every day! Looking back on this year, I deeply feel that I have served the firm for a whole year, and the firm has also given me the envious eyes of others, that is happiness!
From normal class to shift work, I am down-to-earth and experience with my heart. What I feel most is "correct attitude and abide by rules and regulations;" Respect the leadership and obey the arrangement; Unite colleagues and ask for advice modestly; Clear goals, down to earth. "
Summary of Teller's Personal Work 9 It has been one year since I entered CCB. Time has given me a deeper understanding of CCB and improved my business skills through my own study, leadership and colleagues' education. The specific gains of this year are as follows: I have gained a lot in business. This year, I am proficient in business and can easily solve problems at work. In addition to my daily work, I also focus on the following work:
1. Annual accounts check. After receiving the annual inspection notice from the superior, the annual inspection was carried out on all normal accounts of ***4 18 in the business department. In the case of tight time and heavy tasks, timely notify all enterprises to come to the annual inspection, request to provide the latest and most accurate information of their own units, and register all information in the second phase of the People's Bank account system.
2. Change of old and new accounts. Due to the system upgrade, the system needs to change all the old accounts of XX years ago, and it needs to be explained orally and handed over in writing with relevant enterprises. In addition to filling in the Notice of Account Change for each household, the Permit for Opening Basic Accounts and Special Budget Accounts will be withdrawn for change.
3. Electronic consumption account book. Because the expense account register is used continuously and the account has been damaged after years of use, all expense account information is in electronic version for future use.
Ideologically, there were many activities in the Ministry in XX, and I tried my best to complete all the tasks, such as mobile banking, SMS signing, Li Deying, Yao Mingka and so on. Although it is not very prominent, I actively participate. Now, I am facing my own activities in the first quarter of XX. First of all, I will try my best to expand resources and tap customers, so as to play a leading role in party member. Secondly, in marketing activities such as credit cards and funds, we will also be strict with ourselves and increase growth rapidly. In the new year, I set myself a new goal, that is, to step up my study, enrich myself more, and meet the challenges in the new period with full mental state. There will be more opportunities and competition waiting for me next year. I secretly encourage myself to gain a foothold in the competition, be down-to-earth and focus on the overall situation and future development. I will learn from other comrades and learn from each other. Of course, I still have some shortcomings in the handling and operation of some details.
Summary of teller's personal work 10 xx years have passed, and I have been in the big family of ICBC for half a year. Thanks to Industrial and Commercial Bank of China and Yang Di Branch for giving me opportunities to study and exercise continuously in the past six months. At the beginning of the new year, in order to lay a good foundation for next year's work, I will summarize the training and work in the past six months.
In June, during the one-month induction training for new employees in the city branch, we learned the basic knowledge of ICBC from written lectures to simulated banking practice, and got a comprehensive understanding of various businesses of ICBC. And mastered some basic skills (single finger, multi-finger and multi-banknote counting, keyboard flip calling, banknote binding, etc. ) lay a solid foundation for the next branch practice. During the training period, getting along with my colleagues day and night made me form a deep affection.
July 2009 19, it was a happy day. I seem to have found a home. When I was young, I became a member of Yang Di Branch. From that moment on, I will grow up and struggle with the young Yang Di family. ...
In September, I went to the cabinet with great expectation. In the process of joining the cabinet, I got sincere guidance from the Yang Di family. General Xu's "thinking should be formed when doing things", Manager Chen's "grasping the risk points", Master Wang's "everything should be done according to the rules", Master Zhang's "improvisation is the ability" and Master Tang's "calmness is king" ...... "What you get from paper is superficial, and you never know what you have to do." Learn ICBC service standards from "Hello, please sit down" to "Please walk slowly"; Learn the accumulation skills of the masters from counting the cash boxes during the day to sorting out the vouchers of the reconciliation package at the end of the day; From ordinary deposit and withdrawal to complex loss reporting business, learn the key points of transaction inspection. In just a few months, I got a deeper understanding of ICBC. Through my own study, the education and help of leaders and masters, I improved my business skills and gradually became an independent teller. Cashier 3 months, non-cashier 3 months. Although some achievements have been made, they are not perfect. In the past six months, there has also been an anti-transaction, a general error, a self-discovery error and seven remote rejections. It can be concluded that the work should not only be done well and quickly, but also be legal and compliant. Not only should we know that it is better to plan ahead than to mend.
Personal Work Summary of Tellers 1 1 20xx is a colorful year in the development history of ICBC, and ICBC has taken the step of shareholding system reform. For Nan 'an Sub-branch, 20xx is a year of hard work, change, innovation, clear thinking and development. During the year, the institutional integration of branches and their subsidiaries developed steadily, and the system integration was expected to be good. This year, the organization gave me many opportunities to study and exercise.
First, strengthen study, improve one's comprehensive quality and adapt to new demands.
I am engaged in savings work, and pay attention to the cultivation and study of personal ability. Standardize quality service for depositors, study hard skills, learn new knowledge on the basis of mastering the original process, and humbly ask and learn from professional departments when encountering places that you don't understand. To meet the needs of bank reform, my working ability and comprehensive quality have been improved to a certain extent, and my professional skills have also been updated and improved in various stages of ICBC reform.
Second, implement quality work with a sense of responsibility and the service concept of customer first.
In 20xx, I worked as a supervisor in Changjiang Village Savings Office, mainly responsible for weight control, internal control, quality accounting and counters. Internal control management, last year, the whole branch never ranked the bottom 50 in the accounting quality appraisal, and it was also in the top several times.
Among the thirty or forty people, I was personally rated as an error-free teller in Nan 'an Sub-branch for two consecutive months.
My customers think, regard the customer's affairs as their own business, put themselves in their own shoes, worry about the customer's urgency, think about the customer's thoughts, boldly explore ideas, solicit different jobs from customers, and strive to serve customers with the best quality, thus winning the support of customers for our bank. During my work in Changjiang Village Savings Office, I have developed from friendship with many customers to friendship, and I have been praised by different types of customers for many times, and I have never received a customer complaint.
The times are changing, the environment is changing, and the work of banks is changing. Every day there are new things and new situations that I need to follow. Learning new knowledge, new skills, surrounding environment, ability to perform duties, training ICBC employees and planning their careers are all my efforts. Of course, I still lack details and operations. In the future, I will, as always, do my job well, and always spur myself with the service concept of endless service, innovative service and lasting service. With the help and requirements of my colleagues, I will contribute to the reform and development process of ICBC and implement the quality service work!
Summary of Teller's Personal Work 12 After more than two months' internship in BOC, I have an objective perceptual knowledge of what I have learned in school, so that I can fully understand the relationship between theory and practice and gradually adapt to the role change from student status to professional status. The main contents of my internship are system learning, savings business and basic integrated teller operation.
First of all, what impressed me most about this internship was the change of my concept. In my mind, the job of bank staff was so easy. Every day, they just quietly knock on the keyboard in front of the computer and count the money. I completely ignored that every job has invisible work content. Since I entered the internship in the sales department, I feel that the gap between fact and reality is really too far. Due to environmental factors, business departments break more banknotes every day. "Broken money" is a combination word that I have heard a lot since I entered the internship. Sticking money, whether trapped in broken banknotes or trapped in banknotes, is a technical job, especially a small amount of broken banknotes, which is even more annoying and laborious. Moreover, if you are busy, you should use your time to sort out broken money or bind money.
It has been three months, and I still remember the situation when I first arrived at the internship unit, especially the emphasis on the banking system by my predecessors and leaders. The so-called system is the code of conduct of bank staff and an inviolable rule. No violation does not guarantee no mistakes, but violation of the system will bury hidden dangers of mistakes. XX days after my internship in the sales department, the director gave me a book about the credit cooperative system, warning and emphasizing the importance of the system from all aspects. However, in the following internship process, after slowly understanding and learning, the institutional norms of banking work gradually penetrated into life and work. "Checking the library three times a day" is a must for all the staff, and it is also a time when I am nervous. Although this task is going on every day, I am always worried about whether there will be any mistakes, although there have been no mistakes so far. The bank's work does not need to be sold in the market, and even a dime is a big event (except for special ones), indicating that there are mistakes in the operation process and it is a denial of the degree of work completion.
Teller's personal work summary 13 In this year's work, I have the following three profound experiences: First, service: any work emphasizes a kind of service, treating people honestly and smiling from the heart is the real service. I'm glad to be here. Everyone is United, friendly and helpful. Everyone smiles every day and treats colleagues around them with smiles! It is very important not to bring emotions to work. Second, business knowledge. The global economy is changing rapidly, and so are the business standards of banks. Pay attention to reform and update every day, not only to consolidate previous knowledge, but also to adapt to changes and keep up with the development of banking business. In order to put every kind of knowledge into practice, we should not rely on our own imagination or hearsay. We should emphasize that there is a foundation for everything and we should be careful in handling things. The third is marketing. With the listing, it is necessary to keep up with the transformation of the industry and the changes in the development direction of banks. It is not enough to do a good job in service and business. We should vigorously market and serve the bank! This requires learning marketing skills and product learning. At the same time, we should give consideration to both business and service. Regardless of business norms and efficiency, blind marketing is not desirable. Therefore, comprehensive tellers should learn the harmonious combination of service, business and marketing. You can't lose sight of one thing and lose sight of another. In order to do this job well, you must be proficient in it.
After a year's work, I know my own shortcomings. If you spend one more minute studying, you will miss a business and double your efficiency; One more heart, one more customer belonging to our network. Diligence and hard work, not only in the heart, but in action; Put it on your knees, put it on your mouth, and do things with your head, not your hands. In the next year, I will seriously study relevant financial laws and regulations, learn business rules and knowledge, improve my professional quality, strengthen the education of honesty and self-discipline, be loyal to my duties and act according to law. At the same time, learn the spirit of relevant documents from superiors. Join the tide of network tasks and do your bit for the network. Stand firm in the competition. Down-to-earth, our eyes should not be confined to the small circle around us, but should focus on the overall situation and future development. I will also learn from other teller comrades, learn from each other's strong points, exchange good work and experience with each other and make progress together. Get better working results.