catalogue
On the Significance of Workplace Etiquette
Conversation etiquette in the workplace
workplace etiquette
Rules of success in the workplace
What are the performances of people with low emotional intelligence in the workplace?
On the Importance of Etiquette in the Workplace Etiquette is the basis of ordinary people's self-cultivation and housekeeping. In a sense, the importance of workplace etiquette is more important than wisdom and knowledge.
China has a long history and enjoys the reputation of "the state of etiquette", which shows the importance of etiquette to people. Etiquette is the basis of ordinary people's self-cultivation and housekeeping, and it is also the basis for a leader to govern the country and manage the company or enterprise. For the workplace, the importance of workplace etiquette, in a sense, is more important than wisdom and knowledge.
Under the condition of market economy, the competition of goods is the competition of services. How to put customer service in the first place, provide customers with standardized and humanized services to the maximum extent, and meet customer needs is the biggest challenge facing modern enterprises. For the staff in the window industry, to do a good job in service requires not only professional skills, but also etiquette norms: warm and thoughtful attitude, keen observation ability, good oral expression ability, flexible and standardized event handling ability. Mastering the necessary professional etiquette will definitely make people by going up one flight of stairs in the workplace.
We live in commercial times, which pays attention to image and etiquette. We are professional in image, glamorous in appearance, decent in manners, wise in heart and equal in manners. As the saying goes, "if a person is rude, he will not stand, and if he is rude, he will not do anything." Business etiquette starts with professional image design and has nothing to do with figure and beauty. "Simple decoration+decent dress+elegant manners = professional image." Modern business etiquette embodies personal professionalism. For modern professionals, having rich etiquette knowledge and being able to apply different communication skills according to different occasions will often make their career like a duck to water. However, it is not easy to behave properly in social situations.
Psychologists point out that our impressions in others' minds are generally formed within 15 seconds. So, have you achieved the etiquette of 15 second? Did you laugh at the right time? Is your smile sincere? Is your body posture suitable? Did you pay attention not to cross your arms and not to pose defensively? Do you notice that your body leans towards the speaker instead of backwards? Is your voice full of enthusiasm? Have you shown any interest in other people's speeches? Do you stare at the speaker 80% of the time? Have you ever looked away or stared at the speaker? After a while, did you nod or agree?
The importance of workplace etiquette lies in the mediation of interpersonal relationships. In modern life, the relationship between people is complicated, and conflicts will suddenly occur in peace, and even extreme behaviors will be taken. Etiquette helps to keep both sides of the conflict calm and ease the intensified contradictions. If people can consciously abide by etiquette norms and restrain themselves according to etiquette norms, it is easy to communicate interpersonal feelings and establish a relationship of mutual respect, mutual trust and friendly cooperation, which is conducive to the development of various undertakings.
Therefore, etiquette is a comprehensive reflection of corporate image, culture and employees' cultivation quality. Only by proper etiquette can corporate image building and cultural expression be promoted to a satisfactory position.
With the development of science and technology and the prosperity of information, the technology, products and marketing strategies of enterprises are easily imitated by competitors, but the thoughts, understandings and behaviors expressed by each service personnel representing the company image and service knowledge cannot be imitated.
That is to say, under the condition of market economy, the competition of goods is the competition of services. How to put customer service in the first place, provide customers with standardized and humanized services to the maximum extent, and meet customer needs is the biggest challenge facing modern enterprises. Therefore, modern enterprises must work hard on service in order to obtain sustained and strong competitiveness in the same industry.
A banker friend has a lot of experience in business on the golf course. "First of all, you and your friends will be in a warm natural environment when playing golf, and there will often be good weather and beautiful scenery outdoors. Secondly, you will have four or five hours of free communication time, which is difficult to achieve in other ways. Then you will have a chance to stop more communication under normal circumstances, and you can better understand each other's way of doing things. For me, there is nothing like golf. "
Pay attention to the performance on the court "Your boss or customers may not pay attention to your swing, but they will definitely care about your performance and other behaviors." A friend who is familiar with commercial golf said this.
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Conversation etiquette in the workplace. Civilized conversation
Some small places in the conversation should also show respect for others. When using foreign languages and dialects in conversation, we must consider the people we are talking to and other people present. If someone doesn't understand, it's best not to use it. Otherwise, people will feel that they are deliberately showing off their knowledge or deliberately not letting him understand. When talking to many people, don't suddenly whisper to one of them, let alone whisper to your ear. If it is really necessary to remind him to pay attention to the rice grains on his face or the loose trousers buttons, he should be invited to talk aside.
When there are more than three people talking, you should talk to others from time to time. Don't neglect someone by saying, "A friend drinks a thousand glasses, but a lover speaks more than half". In particular, politeness and caution are very important when talking with women. Don't hit it off with one of them when many people are talking.
Second, respect others.
Conversation is an art, and the speaker's attitude and tone are extremely important. Some people talk too much to allow others to interrupt and regard others as their own students; In order to show their glib tongue, some people always like to speak in an exaggerated tone, even at the expense of alarmism; Some people are self-centered, completely ignoring the joys and sorrows of others, and only talking about themselves all day. These people give the impression that they are arrogant, presumptuous and selfish because they don't know how to respect others.
Third, gentle and honest.
Some people talk irrationally and naturally like to argue; Some people are good at asking questions in the end, and there is nothing they dare not say and ask. It is impolite to do so. Talk gently, don't use abusive words, don't be sarcastic, don't argue loudly, don't pester. In this case, even if you have the upper hand, it is not worth the loss.
Fourth, the topic is appropriate.
Watch your temper when you speak. When the topic you choose is too professional, or not everyone is interested, or you introduce your pets Tom and Dick too much, the listener should stop immediately if he is bored, instead of going his own way. When someone comes forward to refute himself, don't become angry from embarrassment, but discuss with him calmly. When you find that the other party is deliberately making trouble, you can ignore it.
No matter strangers or acquaintances, if you get together, you should talk as much as possible. When you meet someone who wants to talk to yourself, you can take the initiative to talk to them. If there is silence in the conversation, you should try to keep the conversation going. If you have something urgent to leave during the conversation, you should explain the reasons and apologize to the people present. Don't just walk away.
The eyes and posture in the conversation are quite doorways. When you speak, you should keep your eyes straight, look up modestly, and bow your head arrogantly, which are all to be avoided. In conversation, look at each other's eyes easily and softly, but don't stare, or stare straight at others, and wait for a while.
Appropriate actions are needed to emphasize the tone of conversation, but some disrespectful actions should not appear. For example, rubbing your eyes, stretching, digging your ears, fiddling with your fingers, moving your wrists, pointing your fingers at other people's noses, putting your hands in your pockets, watching your watch, playing with buttons, shaking your knees and so on. These actions will make people feel absent-minded and arrogant.
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Manners and etiquette in the workplace: the ancients said: stand as loose as a pine. Contact the world of modern workplace, but you don't have to stand so serious! While men mainly show masculine beauty. They stand with their heads held high, their feet shoulder width apart, their center of gravity naturally falls between their feet, and their shoulders are relaxed. The lady is soft and light, standing in a T-step.
Conversation: When talking, face each other and keep a certain distance. Try to keep your body straight and don't lean. Stand by and watch walls, tables and chairs; It is unsightly and impolite to cross your legs too far apart. Don't play with what you have, it's impolite to be absent-minded like that.
Sitting posture: Sit quietly and steadily. When wearing a skirt, a lady should gently fold the skirt before sitting down. Keep your shoulders flat and relaxed, and your arms naturally bend on your knees. You can also put them on the armrest of a chair or sofa. Knees naturally close together, legs straight or sideways. The chair should be at least 2/3 full, and the back of the chair should be lightly leaned. When you stand up, take a half step back with your right foot and stand up.
Walking: Walk on the right side of the road and greet colleagues and supervisors. In the process of walking, we should avoid smoking, eating, whistling, tidying clothes and other behaviors. When going up and down the stairs, distinguished people and ladies should go first. When there are many people, be careful not to occupy the road because of walking side by side.
Handing over items: Handing over items is a common behavior in daily life and work, but this little gesture can often leave an unforgettable impression on people. The basic principle of handing over goods is to respect others. Giving or receiving things with both hands shows respect for each other. However, if you don't need to use both hands on a specific occasion or when things are too small, you are generally required to hand things with your right hand.
Eye contact: When communicating with people, eye contact is essential. Proper use of vision can create a professional image. According to the proximity and distance between the communication object and you, choose the area where your eyes stay or stare. If the relationship is average or the first time we meet, and the distance is far away, look at the triangle area from the forehead to the shoulder; If the relationship is familiar and close, look at the triangle area from forehead to chin; If you are close, look at the triangle area from your forehead to your nose. Distinguish the object, sit in the right position, and don't make a mistake! Do not make eye contact for more than three seconds at a time. It is most appropriate to make eye contact with each other 60%-70% of the time during communication. Less than 60% means that you are not interested in each other's topics and conversations; More than 70% means that you are more interested in each other than what he says.
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The rule of success in the workplace, the rule of survival, the first step: take responsibility
The crisis of a team is actually related to everyone in the team. The team leader bears the main responsibility, and there must be people who take the lead, those who are on the road, and those who are not leaving. Therefore, the management of a good company is a layer-by-layer management, never overstepping or skipping. What does this mean? In other words, the chairman of the group is in charge of the general manager, who manages the department heads below, and the department heads manage the employees of their respective teams. For example, when the general manager sees a junior employee smoking at work, he first finds the department head, and after making corresponding punishment measures for the head, the head comes to talk to the employee and punish him. As a rookie at the bottom, you should take responsibility and accept punishment.
When a project or an activity fails, someone can reflect, sum up experience and how to avoid the same mistakes. And some people are unwilling to face their own reasons, blaming many external reasons, and even making excuses when leaders criticize.
In the workplace, every post has its own duties and responsibilities. The greater the ability, the heavier the responsibility. Similarly, how much responsibility you can take also means how much ability you have.
The second step of the law of survival: take work as a career and be passionate about it.
When you take your daily work as your career, you can certainly do it well. You can't say that you can earn more money every day, but you will be full of energy and fighting spirit every day. Life is so short, what is better than doing what you like every day? The tasks and cases in front of us seem to jump on the stage, and there are jubilant songs in my heart. Interest is the best teacher. If you can take interest as your lifelong career, how good it would be.
The third step of the law of survival: irreplaceable
Make yourself an irreplaceable person. In the company, you must have a skill, have the corresponding working ability, and be able to stand out naturally, instead of becoming that mediocre employee. The company is a high-speed machine. If you want to be a nut, your ability and position determine whether you are a key nut. Losing you will slow down the speed of this machine, which is small but significant. If you want to be the irreplaceable person and gradually accumulate your own abilities, then your reward will be in direct proportion to your efforts.
Financial work has long-term stability. Why don't many companies change their finances easily? It is because the financial work itself is irreplaceable that it is not easy to hand over the financial work.
The fourth step of the survival rule: clean yourself up and hold your head high.
There are two job seekers in front of HR, one is wearing professional clothes, with meticulous hair and light makeup; The other was unkempt and full of potholes. They are equal in ability. Which do you think you will choose? No one will capture your spiritual heart through a sloppy appearance.
In addition, in terms of makeup: rookie should avoid wearing big red lipstick, in short, put an end to all lipsticks with strong gas field, suitable for applying nude lipstick such as bean paste color, and the eye makeup part must be clean. If the company doesn't have work clothes, it should mainly wear professional clothes such as shirts. Don't procrastinate, appear in a clean and tidy image. You must have both talents and looks. If you have both, your life will be ruined.
Step 5: Listen to what you should hear, say what you should say and shut up what you shouldn't say.
Many companies require you to sign a confidentiality agreement before joining the company, which means you need to keep some company secrets or data confidential. You can't eavesdrop on what you shouldn't listen to. It's not your responsibility and you can't be too lenient. You can manage your own land and give suggestions to department heads, but you can't manage it directly and you can't make relevant comments.
Don't blindly discuss some things in the company, spread negative energy, complain about the company's system and complain about the company's colleagues. Negative energy is a virus, and no one likes people who complain.
The sixth step of the survival rule: initiative and flexibility.
Work is not earned, it is earned by yourself. The more you learn, the more you know. When you are familiar with the processes and departments of the whole company, how far are you from commanding the overall situation? A lot of work doesn't mean you can finish what the leader tells you. You have to take the initiative to do something, and you have to plan and plan, so that you can take the initiative. Ask if you don't understand, but don't ask similar or low-level questions again. By analogy, by analogy.
Novices in the workplace will have room to fly as long as they are willing to learn; One day, it will become the mainstay of the company. Please don't be an "old fritter" that is difficult to swallow; Beautiful women in the workplace can be domineering and have their own style.
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What are the performances of people with low emotional intelligence in the workplace? 1, refute what others say face to face
First, refute what others say in public. Many times, when we are working, we always talk about some topics, and everyone will express their views and opinions on this topic. After all, everyone evaluates things from different angles, so it is normal to have different opinions.
But some people always like to refute other people's views, and always feel that their own views are right and others' views are wrong. Some people don't want to argue with him, but he still pushes his luck and says whether he thinks he is particularly right or not, and now he will reflect on himself.
For such people, it is best not to be intimate. This kind of person is always self-centered, and it will be very tiring to get along with this kind of person, because it is impossible for you to have your own opinions and opinions. I hope you are not such a person, and you don't want to be such a person.
2. Indifferent to other people's reminders
Second, don't care about other people's reminders. Everyone works in the same company, and sometimes a project may require the cooperation of several people to complete. So many times we need to cooperate with each other to complete the work.
However, some people, although they are in this project, always feel that they are out of it. Every time something goes wrong, they ignore every reminder and always make excuses for themselves. Such people are often hated by others.
3. Ask other people's private affairs.
Natural gossip is one of the bottom genes of human beings, but it must be remembered that gossiping about others must have a bottom line and cannot go beyond others' privacy.
Some colleagues with low emotional intelligence like to ask about other people's private affairs and are curious about other people's family affairs and life. Some colleagues even went so far as to report to him what others ate last night.
There are also some colleagues with low emotional intelligence. When chatting and discussing other people's private affairs, it is obvious that people are no longer willing to talk about it, and they are still asking questions and digging up their private affairs. This kind of emotional intelligence is invincible.
4. Self-esteem, thinking that you are always right.
Self-confidence is right in the workplace, but overconfidence will lead to another misunderstanding. Some people always think they are right and never listen to other people's opinions.
When others express their opinions, they are not happy, but they are also cynical about others and always show off their qualifications and experiences, which makes the whole child's mentality.
There is no empty cup mentality in the workplace for many years. The whole person is like a cup full of water. He always disdains the kindness of others. Over time, he became a widow and no one wanted to help.
In the workplace, people with high emotional intelligence are more likely to get harmonious interpersonal relationships and create opportunities for promotion and salary increase for themselves than those with low emotional intelligence.
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On the importance of workplace etiquette;
★ The importance of dress etiquette in the workplace
★ Talking about the significance of workplace etiquette
★ The importance of business etiquette in the workplace
★ 5 articles on workplace etiquette learning
★ The importance of business etiquette in the workplace
★ The importance of dress etiquette in the workplace
★ The importance of dress etiquette in the workplace
★ 5 articles about learning workplace etiquette.
★ The purpose and function of workplace etiquette training
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