Receiving the owner's visit or consultation: the property front desk is the first line for the owner to contact the property company, and is responsible for receiving the owner's visit or consultation and providing information about property services. The front desk staff should have good communication skills and service awareness, be able to actively communicate with the owner, understand the owner's needs and opinions, and provide corresponding help and answers.
Accepting the owner's repair report and complaints and suggestions: the property front desk is responsible for accepting the owner's repair report and complaints and suggestions, and registering them in time. For the owner's application for repair, relevant personnel shall be arranged for repair as soon as possible; For complaints and suggestions, we should listen carefully to the opinions of the owners, feed them back to the relevant departments for handling in time, and follow up the results. At the same time, we should ensure that all accepted information is recorded in a timely, accurate and complete manner.
Assist the owner to solve the problems encountered in the use of the property: the property front desk should assist the owner to solve the problems encountered in the use of the property and provide relevant consultation and assistance. For example, guide owners to use property facilities, answer owners' questions about property management, and provide owners with suggestions on property services. At the same time, we should actively pay attention to the needs and feedback of the owners and actively provide help and services to the owners.
Service content of hotel front desk
1. Listen and understand the problem: The first thing to do is to listen carefully to the description and needs of the owners and understand the problems they are facing.
2. Clarify the problem: After understanding the owner's problem, it is necessary to further clarify the nature and specific content of the problem to determine the most suitable solution.
3. Research solutions: According to the nature and content of the problem, start research and find possible solutions. This may involve consulting relevant laws and regulations, contacting professional service providers, or coordinating existing property services.
4. Implement the solution: After determining the solution, take quick action to solve the problem. This may include coordinating maintenance work, handling complaints, arranging equipment maintenance or replacement, and so on.
5. Feedback and follow-up: After solving the problem, feedback the treatment result to the owner, and record the treatment process to provide reference for similar problems in the future. At the same time, if the problem has not been completely solved or there are other related problems, it is necessary to communicate with the owner in time to seek further support.