Strong professional ability, good attitude and team consciousness. First, basic business ability: professional business is only the most basic. In training, we should not only develop a good attitude and intangible service, but also have excellent professional knowledge. Customer service staff is equivalent to the company's image propaganda. Excellent customer service staff can solve various problems of customers. Second, I will adjust my mentality: improve my comprehensive quality and cultural accomplishment, and be calm in dealing with people. Third, we should have team consciousness: set certain team goals and forge ahead with them. Team consciousness is based on the understanding between team members and enterprises in many aspects.