Summary 1

Unconsciously, 20 17 passed quickly. Over the past year, I have shed hard sweat and tasted the joy of harvest. Under the correct leadership of store manager XX, with the help of my dear colleagues and family, I have been strict with myself and successfully completed this year's work. In short, I have gained a lot!

Review of 20 17

1, I love my industry, my job, and my task is to take customers as the center and provide thoughtful, efficient and high-quality services to customers. That's what I did this year, serving customers wholeheartedly, paying attention to reception details and making customers feel very satisfied. The disadvantage is that I am not active enough in my work and lack self-confidence.

2. Selling is the responsibility of beauticians. In the process of selling for customers, I impressed each other with my professional knowledge and clever words, and achieved good sales results. In addition, in the sales training class held by the company, I was able to answer questions actively and pass the exam smoothly. The disadvantage is that sometimes I dare not take the initiative to speak and share the training experience.

3. A beautician is not only a career for me, but also a vision. At work, I study hard and charge as much as possible, hoping to gain more knowledge. This year has also improved me a lot. The disadvantage is that there is still a lack of beauty techniques.

Looking forward to 20 18

I hope that in the new year, I will still abide by myself, improve my shortcomings and strive to work in by going up one flight of stairs. In addition, I set myself an annual goal: to do a good job in customer files and strive to improve them. Take every customer seriously and understand their needs. Learn to be grateful, learn to accept and treat work positively.

Summary 2

Time flies like a blink of an eye. Blink of an eye to the end of 20 17, in the coming year, on the whole, I am quite satisfied with my work:

First of all, I know my job responsibilities, go to work on time according to the relevant regulations of the store, and don't be late or leave early. Secondly, do your best during working hours, do your job well and perform well. Thirdly, get along well with colleagues and have a harmonious relationship. In addition, the relationship with customers is also handled properly, neither snubbing customers, but also doing their own job. As a beautician, let me talk about my work experience in the past year:

Good service awareness is the most powerful sales tool.

(1), smile service: can give each other a good first impression. By smiling, you can show your personal charm and affinity, thus affecting the mood of customers and creating a relaxed and happy mood for customers.

(2) Family service: The beautician should always stand in the customer's position, think about what the customer thinks, eliminate their inner worries and doubts as much as possible, and give the customer a feeling of being at home.

(3) Value-added services: try to provide value-added services to customers, so that customers can truly feel the value for money.

Second, fully demonstrating your good self-character is a solid step towards your success.

(1), with good work habits, customers will accept you easily and quickly, and then she will agree with your products and accept your services.

(2), to have a correct aesthetic, to know how to appreciate customers, praise customers, so that customers are satisfied and willing to accept you and your products and services.

(3) At work, fully show your good mental outlook to customers. Bringing emotions to work is the biggest taboo. Clean, dignified and generous dress is also an aspect of your good mental outlook.

Third, to become a qualified beautician, you must have certain theoretical literacy. Understand the basic physiological knowledge, nutrition, cosmetics common sense and psychological knowledge related to their jobs; Pay attention to the new development trend of today's beauty industry, so as to accurately carry out consulting services, realistically answer various questions raised by customers, and constantly improve their appreciation ability, so as to serve customers at a high level.

Fourth, skills training. Beauty and skin care is a technology as well as an art. Beautiful and flawless skin is actually a painting conceived and carefully drawn by beauticians. Therefore, beauticians should not only have profound artistic accomplishment and correct aesthetics, but also master superb beauty and skin care skills and accurate methods. Only in this way can we take the initiative in beauty service. 5. The personal image of the beautician. A beautician's personal appearance must meet the professional needs. Personal appearance can make customers have a good first impression on you and help you communicate with customers better.

The beautician's personal appearance is reflected in the following aspects:

(1) Dignified appearance: When sitting, standing, walking, walking and going up and down stairs, always remind yourself to stay upright. This can give customers a good feeling of spiritual progress. At the same time, women have balanced, upright, flexible and elegant manners, and often become the object of envy.

(2) Generous appearance: To sum up, elegant and generous makeup can give people a fresh and natural feeling, so that customers can enjoy the services brought by beauticians with a relaxed mood. At the same time, it also embodies the unique female beauty of beauticians.

(3) Cheerful image: Cheerfulness here refers to sincere, optimistic and confident attitude, not casual, noisy and grandstanding.

Courtesy of beauticians. To become a truly professional and excellent beautician, it is particularly important to learn professional hospitality etiquette. Hospitality etiquette is commonly known as hospitality, and beauticians' hospitality is mainly reflected in the following aspects:

(1) Language: As an excellent beautician, you must have a soft voice, pleasant voice, clear articulation and accurate expression when facing and communicating with customers. Soft and pleasant voice can make customers relax their original nervous and alert mood and calm down to listen to your narrative; Clean pronunciation can make customers understand what you want to express quickly; Accurate expression can well reflect the beautician's professionalism and familiarity with the product, so that customers can rest assured of your service.

(2) Attitude: As a qualified beautician, you should learn to be a good listener. Because few people in modern life are willing to listen to others, everyone is eager to express their opinions. Therefore, when customers come to the beauty salon to relax, the beautician can do a good job of listening from the beginning, which will give the customer a very good feeling and she will also have trust in you. But listening is not just listening quietly when others are talking, but needs more timely feedback.

The above is my work experience and experience. No one is perfect, and I still have many problems in my work (here I can list them one by one according to my own work). )

20 18 year work plan:

I will continue to learn and strengthen from the following aspects:

(1) Basic knowledge: skin structure, female physiological cycle, human organs, etc.

(2) Product knowledge: product structure, product category, product composition, product efficacy, product selling point and product culture.

(3) Beauty skills: basic massage, nursing, manipulation, use of various instruments, nursing process of various parts and product allocation.

(4) Sales skills: etiquette reception, psychological communication, finding needs, judging customer types, answering customer questions, closing skills, etc.

(5) Work system of beauty salons: morning meeting process, attendance, responsibilities, salary, answering phones, sending cards and collecting money.

20 17 is coming to an end, and we will welcome 20 18. I hope that the work will be smooth and the financial resources will be rolling in next year, and I also hope that the company can do better and better.

Summary 3

As a service industry, service quality is one of the keys of the company. Looking back on the past year, under the correct leadership of the company's leaders, our work closely focused on the company's business policy, purpose and benefit objectives, closely focused on the key points put forward by the company, and closely linked to the company's various work arrangements.

Say goodbye to the excellent 20 17 and welcome the hopeful 20 18. It has been a year since I came to this big family. Over the past year, I have paid and gained. There are laughter and tears. 20 17 under the correct leadership of the manager, with the active support and great help of my colleagues, I can be strict with myself and finish my work well, which is a great gain in summary!

I. Looking back on last year

1. We live in the era of service economy. Service has penetrated into many details of life. Everyone is not only a "customer" who enjoys the service, but also an individual who provides services for the "customer". Because of this, my work should be more perfect, focusing on our customer service and providing customers with faster, more efficient and better service. Being a man and doing things is our philosophy. I try my best to meet the requirements of every service detail and give me a chance to repay the company's satisfaction! As always, I will do everything possible to do more and better.

Disadvantages: lack of passion and enthusiasm for work, lack of initiative and self-confidence.

Beauty is a brand-new field for me. Through continuous study and practice, I can cooperate well with my colleagues, superiors and teachers in my work. In every activity, I can analyze my clients with teachers or teachers, so as to achieve three in and three out, and tell teachers in time the unexpected situation of clients in nursing. Therefore, good results have been achieved.

Disadvantages: the understanding of customers is not thorough enough.

3. Be able to actively participate in various activities and trainings organized by the company: be able to actively answer teachers' questions during the training process, successfully pass the examinations of various training courses, and obtain customs clearance passports. And can be applied to work. Disadvantages: I still dare not share my feelings and experiences boldly. We must overcome this problem in the future.

4. I will take the initiative to ask questions that I don't understand from the store manager, the shop assistant and the sisters at the front desk. Professional knowledge: I will ask leaders and colleagues in time when I encounter difficulties or concentrated problems at work until the problems are solved, and always remind myself to have a good learning attitude.

Disadvantages: when doing sales, I am not bold enough to talk to customers, and my professionalism and business level are still lacking, and my methods should be strengthened. There are many problems in daily work, which require us to be good at finding problems, grasping them, solving them in the first time and improving our business ability. With the help and support of my manager (ice ice manager), store manager, shop assistant, and our willow tree and family, we adhere to the company's cultural concept-there is no perfect individual, only a perfect team. I successfully exceeded the annual target of 20 17.

Two. Outlook 20 18

In addition to adhering to previous achievements and good working methods, we will strive to improve last year's shortcomings on 20 18, so that our work will reach a new level. The work plan and objectives for 20 18 are listed as follows:

1, set yourself a new annual goal first.

(1) Earnestly grasp your target customers, do well the three forms made by Professor Sun Tailin, strictly do the thirteen-step process, and start to serve every customer. Understand the needs of customers.

(2) Do a good job and improve the beautiful files. Pay attention to details.

2. Learning

(1) To participate in various trainings of the company, you should learn every technology of the company, learn professional knowledge well, improve your business level, sales ability and skills, and apply what you have learned flexibly to your work.

(2) Learn to be grateful, learn the advantages of others, and learn to make up to make yourself beautiful. Really do it: work happily! Grow up happily! Easy money!

(3) Learn to know yourself clearly and experience the twenty-seven formulas granted to us by Professor Sun. Learn to accept and adopt.

It's really lucky to come to the company and think about it. Thank you very much for giving us such good benefits. I believe our future is bright! In short, my progress and achievements are inseparable from the careful care and guidance of the leaders and the strong support and cooperation of my colleagues. Thanks to my colleagues in the beauty salon for their help. At the moment of waving yesterday, we will usher in a new year. Be neither arrogant nor impetuous, go on step by step, make unremitting efforts to do the best for the shortcomings of the past. I will prove my efforts with actions, and I know more clearly that we can get it not by clever means, but by continuous efforts. 20 18 is a brand-new year and a year of self-challenge. I will try my best to correct the shortcomings in my work in the past year, do better in the new year and do my part for the company's development prospects.