Experience sharing in logistics industry 1
1October 20th I had the honor to work in a logistics company. I have worked in such a superior and comfortable environment that I can give full play to my intelligence and wisdom for nearly a year. In this year's work, I deeply felt the meticulous care of the leaders, the serious and pragmatic work style of the company's two-level managers, and the enthusiasm of colleagues for unity and hard work. What I realized was the hardship and firmness of people as pioneers, which benefited me a lot and laid a good foundation for me to move towards the right life path. Now I will make a simple summary of my work in the past three months.
Ideologically, I deeply realize that changing from other industries to logistics industry, new environment, new leaders, new colleagues and new posts is a good development opportunity for me, and it is also a good opportunity to exercise and improve my various abilities. At the beginning of my work, I carefully understood the general situation of the company's development, learned the company's rules and regulations, and became familiar with the daily management affairs of the logistics office and some basic knowledge of the logistics industry. At the same time, I also strive to explore ways and means of work from all aspects, actively exercise my working ability, strive to complete the role transformation as soon as possible, and meet the challenges of new work with a brand-new attitude.
At work, mainly engaged in the daily work of the office. The office of the logistics department is a brand-new field of work for me. As a member of the office, I clearly realize that the office is a comprehensive management organization under the direct leadership of the general manager's office, a hub for connecting the preceding with the following, communicating inside and outside, coordinating the left and right, and contacting all directions, and a center for promoting all work towards the established goals. There are many things in the office, such as document processing, file management, document examination and approval, meeting arrangement and welcoming. In the face of a lot of trivial daily work, I strengthen my work consciousness, pay attention to speeding up the pace of work, improve work efficiency, calmly handle various affairs, and strive to be comprehensive, accurate and moderate to avoid omissions and mistakes. With the help and support of the leaders in charge, I have basically achieved everything.
Over the past year, under the guidance of the competent leaders, the orderly operation of the daily work of the logistics office, the processing and circulation of superior documents, the issuance of monthly meal tickets and fuel tickets, and other things sponsored by the office are basically timely, accurate and correct. Over the past year, I have participated in drafting some documents, such as the relevant provisions prohibiting managers from taking advantage of their positions and powers to participate in or participate in the company's business projects in disguise. , draft and write some work materials, participate in the annual performance appraisal of the general manager of the company's two levels of organs, and actively complete other tasks assigned by superiors.
A year is fleeting. Although I have done some work, there are still many problems, mainly the following:
1. When I first arrived at the company, I had many shortcomings in my professional ability and ideology. I feel tired of working every day. Nevertheless, I got the correct guidance and help from company leaders and department leaders in many aspects, so I adapted to my new job in a short time.
2. Lack of innovative spirit. Can't take the initiative to play their own intelligence, can only passively adapt to the needs of the work. The things assigned by the leaders can basically be completed, but they will not take the initiative to lead the work and are very passive. Lack of serious study and pioneering spirit, busy with daily chores, work has not risen to a certain height.
3. The work is not very solid and can't keep up with the times. As a college student who has just entered the society, he lacks the vitality that young people should have. It is not enough to learn new knowledge and master new things. I also have the problem of being too arrogant and too lazy to do it. I can't concentrate on work and study. Although I know a lot, I'm not good at it.
In my future work, I will try my best to correct my shortcomings and devote myself to my work with greater enthusiasm. First of all, strengthen learning and take the initiative to learn. In today's era of knowledge economy, we must always study to keep pace with the times, so I will take strengthening study, improving political and ideological quality and professional work level, and establishing good professional ethics as an important daily work, and devote myself to study with a serious attitude, full enthusiasm and strict discipline, so as to accumulate necessary basic knowledge and skills for my work. Secondly, improve service awareness and work style. As a staff member of the office, I will do my job enthusiastically and actively in line with the principle of serving the people, and provide satisfactory service for those who come to work. Third, improve working ability and be brave in innovation. Although the work in the office is trivial and complicated, I will try my best to further improve my working ability in many aspects and face my daily work with a positive attitude. At the same time, I will also pay attention to cultivate my adaptability, coordination, organization and creativity, and constantly learn, forge ahead and improve myself in my work in order to better complete my job.
The above is my summary of my work in the past year, so I won't say much. But I think it is more convincing to do it with practical actions. "The road is long, Xiu Yuan, Xiu Yuan, and I will go up and down." In the future work, I will try my best to overcome my own shortcomings, make up for them, and strive to do better.
Experience sharing in logistics industry II
Twenty years passed quickly. After another year of logistics management, the company's logistics work has entered a stage of steady development, and its potential in logistics management has also been tempered and improved.
First, logistics costs.
Logistics cost control is an important task, and it is difficult to manage high efficiency, high quality and high added value logistics business with reasonable logistics cost. Our company's logistics structure mode is "headquarters-centered system", so to control logistics costs, the headquarters must have a set of perfect logistics rules and regulations. Through it, we can control the logistics orders and distribution operations of each branch, thus controlling the logistics costs. Compared with previous years, the logistics cost in 20 years is more reasonable, and the overall cost has gone up and down. The table at the moment is as follows:
1. Distribution expenses: With the increase of the company's sales volume, the absolute value of logistics expenses increases, but the proportion of logistics expenses to sales volume decreases as a whole.
2. Storage cost: With the increase of sales volume, the storage cost is also increasing. With the continuous expansion of production scale, the company's demand for raw materials is increasing, and the demand for warehousing is also increasing. Therefore, the storage cost has increased this year, but the ratio to sales has dropped by ten.
Second, logistics and distribution.
1. Logistics distribution is one of the key links of sales logistics. The timeliness of delivery time and the safety of goods directly reflect the quality of logistics distribution. Over the past 20 years, our department has attached great importance to the assessment of the timeliness of arrival, and achieved timely, accurate and high-quality delivery in strict accordance with the relevant provisions of the logistics process. Under this strict requirement, our department is nervous, do a good job in the company's logistics distribution, strengthen the management of the distribution market, implement the tracking of each ticket of goods, and feed back the tracking information to the logistics manager in time. Hold a review meeting once a month in time to summarize the problems that occurred last month. In 20_ years, the on-time delivery rate of our department was _%, the timely delivery rate of transportation materials was _%, the integrity rate of receiving goods was _%, and the loss rate of goods was _. The timeliness of return time has also improved compared with 20 years, and most returned goods can be returned within one week.
2, also encountered some problems in commodity distribution:
A, customer documents signed and sealed.
B. the problem of making up for the customer's sales loss caused by serious overtime delivery.
Third, the warehouse management
1 and 20_ years, the inventory of each warehouse increased too fast. Due to the expansion and rapid development of the company's production scale, the average inventory of warehouses has greatly increased. The number of warehousing has also increased, and such a large business volume is bound to bring great inconvenience to warehouse management.
2, 20_ year warehouse management from two aspects, namely, warehouse daily maintenance management and warehouse data information management. In the daily maintenance and management of the warehouse, the storekeeper is required to clean the warehouse every day, adjust the stacking of the warehouse goods, make the warehouse goods clean and tidy, and improve the utilization rate of the warehouse area. When conditions permit, shelf management is widely used for some items, such as maintenance materials, small gifts and leaflets. At this moment, the warehouse has been using shelf management, which has been well reflected after use. At the same time, the department inspects the warehouse from time to time and urges the storekeeper to strengthen daily maintenance. In terms of data information management, the warehouse and statistics are required to check the inventory account every day, the statistics and our ordering personnel check the instructions every day, and the warehouse counts the physical objects every week. In order to strengthen the management of inventory data, monthly inventory analysis of Bao Gong must be carried out from 1 month.
Four. Information system management
Information plays a bridge role connecting all logistics links, such as transportation information, distribution information, inventory information, logistics market information and so on. Transportation information only refers to trunk transportation. In 20_ years, we often contacted the headquarters and logistics companies by telephone, and fed back the information to the branches, so that the branches could master the goods in transit and arrange the sales of the goods in advance, which was more conducive to the sales business. Distribution information _ Logistics companies track the distribution status of goods in transit every day, and feed back the real information to the operation department and me in time, so as to strengthen the tracking of goods in transit, better grasp the distribution status of goods, and speed up the handling after problems occur. Inventory information is fundamental to ensure the accuracy of inventory, so it is required that _ logistics companies take stock of inventory every day, so that physical inventory must be consistent with computer accounts and manual accounts. Send daily inventory report to the branch on time. Logistics market information is one of the information to understand the dynamics of the logistics market, and related logistics information is often collected, such as transportation price, freight station operation status, logistics company status, national logistics policies and regulations, etc. With this information, we can adjust the logistics strategy and make the logistics work plan.
V. 20-year goals
In the new year, our work objectives are as follows:
Target 1: the accuracy of warehousing and warehousing reaches _%, the inventory backlog is controlled, and the capital turnover is accelerated.
Goal 2: Purchase high-quality and low-priced goods, meet customer needs and reduce procurement costs.
Goal 3: shorten the procurement cycle, avoid air transportation and control logistics costs.
Goal 4: Keep learning the professional knowledge of logistics procurement, strengthen product training and participate in relevant technical training.
Serious and responsible is the basic duty of every warehouse keeper. It is the duty-bound job of the warehouse keeper to reasonably control the inventory quantity and urge the orderer to leave the warehouse in time after the purchase of special goods arrives. Control the continuous level of inventory, so as not to be out of stock, stop work and deliver goods, and avoid the burden of holding cost caused by excessive inventory, which will lead to the backlog of funds, difficult turnover and increased interest.
Procurement cost is related to the growth point of the company's sales profit, and procurement quality is directly related to the project acceptance progress and customer satisfaction. The focus of our work is to make clear the procurement of work materials: first, to ensure timely and appropriate supply; The second is to ensure the quality of goods; Third, the cost is the least; The fourth is to manage and coordinate suppliers and manage the supply chain. We will start with supplier management and evaluate suppliers reasonably. Product quality, due date, on-time delivery and after-sales service are all important items of evaluation, and we will continue to innovate.
Logistics cost is a hidden cost that people don't pay much attention to and is often ignored. In fact, logistics costs account for a heavy share of commodity costs, and profits are lost here. Make a good purchase plan in advance and plan the purchase project reasonably. Be sure to fill in the requisition. Please cooperate with all departments of the company. Fill in the model, specification, required delivery date and special requirements in detail. Avoid storing in the warehouse for too long after arrival, which will affect after-sales service.
Experience sharing in logistics industry 3
I entered _ _ logistics and worked as a customer service specialist for more than a year. At the arrival of the new year, I want to make a summary of my 20 19, hoping for greater progress in 20__.
First, the first step
Because I have no experience in logistics before, I am worried that I can't integrate into customer service. However, from the first day I entered the company, the company has always emphasized the corporate culture of "Qi Xin working together and aiming high", the relaxed and harmonious working atmosphere, and the patient guidance of manager Shi and colleagues in the customer service department, which enabled me to adapt to the working environment of the company in a short time and become familiar with the whole operation process of the company. In the work of customer service department, I have always been strict with myself, earnestly and timely doing every task assigned by the leaders, learning from my colleagues with an open mind, learning from their many good work habits and accumulating experience in my work. The company pays attention to the harmony of time limit, so our customer service should conform to the spirit of the company, be polite and be very careful when accepting, tracking, inquiring and confirming the receipt of goods. I will also strengthen my business knowledge, constantly improve and enrich myself, hoping to be independent as soon as possible and make more contributions to the company. But I have also made some mistakes in my work, so I will consider all kinds of problems more comprehensively to prevent similar mistakes from happening. I would like to thank manager Shi and my colleagues for reminding and correcting my mistakes in my work in time.
Second, after becoming a full member
After becoming a full member of _ _, I have a deeper understanding of customer service, and the handling of problems and emergencies has also been relatively improved. First of all, I think "carefulness" is the most important thing in customer service. For example, at the time of acceptance, it is necessary to obtain product information and customer requirements as detailed as possible; When registering and inquiring with the operation department, we should know the actual situation of goods in transit and arrival as much as possible, and have the ability to speculate and judge the follow-up situation based on this information, and answer customers' inquiries in a short way to satisfy customers.
Find out the problems, causes and solutions in the work, and constantly improve and improve. So it is very important to pay attention to the details of logistics work. Second, don't be subjective. If there are any anomalies that are inconsistent with the past, we should observe them calmly, do not blindly deal with them, and conscientiously implement them. Instead of emphasizing "self-centeredness", we emphasize "the overall interest is supreme" and carry forward the spirit of "someone is responsible for my obedience and no one is responsible for my responsibility" in our work. For example, when accepting, replying to customers and accepting instructions from leaders, don't rely on subjective imagination, step by step and take simple things seriously. I remember a saying called "simple things, you can't stop when success comes". For logistics, success means punctuality, correctness and efficiency. Third, be brave in taking responsibility.
Work is to be a man before doing things, personality determines fate, attitude determines everything, and communication solves everything. If you have a problem, you should be brave enough to bear it. For example, there is a mistake in losing the bill, or the things on duty on weekends are not handled properly. It's okay to say "I'm sorry, I lost it" or "I'm on duty", otherwise it's not good for everyone to bear it together. Don't pass the buck when something goes wrong. Tell me about the situation and reasons at that time. Let's learn from it and avoid making the same mistake next time. Maybe the leader will praise him for being honest and a good employee. This will also ensure peace and unity among all departments. Fourth, don't get emotional. When something "gets in the way" occurs at work, what unhappy things appear in life should not be emotional and should not affect work or others.
Treat colleagues and leaders as friends and express your thoughts and suggestions. Because you will deal with unexpected things at any time, logistics work should have a normal heart, a kind heart, whether what you say will hurt others, whether there will be contradictions and so on. , to increase the sense of collective honor and enhance collective cohesion. Finally, regular or irregular internal and external training.
The future strategy is changing, and the ability to implement it is also changing. Therefore, it is necessary to communicate with employees in work and life, communicate with employees ideologically, conduct business training for employees (such as master taking apprentices), and conduct all-round quality training. Such as aviation common sense training, internal experience exchange, external study tour, logistics management training and so on. The advantage is that the company has high-quality talents to adapt to the current development and changes, while employees better enrich themselves, better complete their work and pay more.
Experience sharing in logistics industry 4
Looking back on the work in the first half of the year, I found it difficult to tackle key problems with my colleagues, and I was disappointed when I encountered difficulties and setbacks. Of course, I will also have fruitful joy. It can be said that the second half of the year is a key half year for a company to promote industry reform, expand the market and sustain development. The important work in the first half of this year is summarized as follows:
First, establish a global concept and do a good job.
No matter what kind of work you are engaged in, establishing the awareness of safety service is the primary problem, and on-site technical service is no exception. I think the overall situation of service work is to "establish corporate image and make customers satisfied and loyal to the company's products." Limited customer benefits are an important part of improving the core competitiveness of our products. Doing a good job in service is also a publicity for the company.
Second, being good at communication is better than assisting coordination.
Field service personnel should not only have strong professional and technical knowledge, but also have good communication skills, so at this time, it is necessary to communicate with customers, standardize operations, and avoid distrust of products and even damage the corporate image. It is a powerful publicity for the company's brand image to communicate with customers in daily work and satisfy customers.
Third, master professional skills and be diligent in on-site observation.
With the continuous development of the logistics industry and the increasing competition, how to do a good job in customer service is also a powerful card to strengthen the brand competitiveness of the company. As service personnel, we should be diligent in observation, think independently, communicate with colleagues on the spot, and strive to continuously improve our professional level. Every excellent service represents customers' further trust in our products.
Fourth, the actual operation is skilled.
I have gained some experience in my past work. My attitude is very important in my work. I must be passionate about my work and keep smiling in the sunshine, which can narrow the distance between people and facilitate communication with customers. Especially for the service work, positive thoughts and peaceful mentality can promote the progress and smoothness of the work, and good methods and judgments are needed in the service work to make the work go smoothly.
In the first half of the year, I consciously strengthened my study, humbly asked for advice, constantly clarified my working ideas and summarized my working methods. On the one hand, I learn while doing, learning while doing, constantly mastering methods and accumulating experience. To sum up: in the first half of this year, I came into contact with many new things, produced many new problems, and learned a lot of new knowledge and experience, which further improved my ideological understanding and working ability. In my daily work, I always ask myself to proceed from reality, adhere to high standards and strict requirements, and strive to improve my professional quality and moral quality.
Experience sharing in logistics industry 5
The first half of 20__ years passed in a blink of an eye. In retrospect, there are many thoughts, feelings and gains. "Busy and rewarding, tired and happy" has become the main theme of the heart song, which is often heard. For me, the work in the first half of 20__ is unforgettable, and it is also a deeply imprinted half year. The change of work content, coupled with a series of adaptation and adjustment of work ideas and methods (including adaptation at work and adjustment in mentality) brings a sense of fatigue, and the joy of harvest is also integrated into fatigue. With the support of the leaders and the close cooperation of all comrades, I love my job, have a pragmatic style and a firm mind, and have successfully completed my own work and other tasks assigned by the leaders. Now briefly review the summary of this half year.
First, strengthen the image and improve their own quality.
In order to do my job well, I insist on strict requirements, pay attention to setting an example and treat others sincerely. First, I love my job and pay attention to dedication. The law of our container management work is "irregular". Therefore, we should correctly understand our work and value, correctly handle the relationship between bitterness, gain and loss, personal interests and collective interests, adhere to professionalism, honesty and professionalism, and second, temper our business and improve our business. After half a year's study and exercise, we have made some progress in our work. At the same time, I also earnestly studied the strengths of others, got rid of my own shortcomings, humbly asked leaders and colleagues, and improved my work quality through continuous learning and exploration.
Second, be strict with yourself and constantly strengthen the construction of work style.
In the past six months, I have been strict with myself, always taking plain, willing to pay and obscurity as my own criteria, and always focusing on rigor, meticulousness, sureness and hard work. In the work, regulate all your words and deeds with systems and disciplines, strictly abide by the company's rules and regulations, respect leaders, unite with comrades, be modest and prudent, take the initiative to accept opinions from all sides, and constantly improve working methods; Insist on doing things that are not conducive to the company's image, and actively maintain the company's good image.
Third, strengthen functions and provide good services.
In our work, we pay attention to the fundamentals and strive to improve the service level. There are few box managers and a heavy workload, which requires us to unite and cooperate. In the past six months, no matter what difficulties we encounter, we have actively cooperated to do a good job. We can think in one place, work hard in one place, no matter how much or how little we do, and only hope to finish the work successfully.
Fourth, the shortcomings in the work and the direction of future efforts.
Although some achievements have been made in the past six months, there are still some shortcomings, mainly due to insufficient ideological emancipation, insufficient study and service, and a certain gap compared with experienced colleagues. In my future work, I will conscientiously sum up my experience, overcome my shortcomings and strive to do better.
Faced with the complicated and arduous nature of container management, I am not afraid of difficulties, take the initiative to find something to do, achieve "eye diligence, mouth diligence, hand diligence and leg diligence", actively adapt to various harsh environments, and hone my will and increase my talents in heavy work.
Strengthen study, be brave in practice, read widely, pay attention to collecting all kinds of information while learning from books, and absorb all kinds of "nutrition" extensively; At the same time, pay attention to learning methods, correct learning attitude, improve learning efficiency, and strive to cultivate their solid theoretical foundation, dialectical thinking methods, correct ideas and practical work style. Strive to do a better job and establish a good image of the company.
In the future work, I will continue to be people-oriented under the correct leadership of the leaders of logistics companies; Keep in mind the company's purpose, highlight key points and pay close attention to service implementation; Establish a Scientific Outlook on Development, do a good job in container management services with a pragmatic attitude, make your due contribution in container management positions, provide high-quality and efficient services for transporters, and make your own contribution to the development of our company.
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