Specifically, the overtime project of technicians refers to extending the service time of foot massage. Speaking of foot bath plus clock, there are actually two points. First of all, I am really tired. I want to relieve fatigue through foot massage, but I don't have enough time. The second is that technicians are more pleasing to the eye, and they want to get to know each other, or they can chat for a while if they are familiar with overtime.
Pay attention to the following points when improving overtime:
First, meticulous and thoughtful service
This is the premise of overtime. If your service is not thoughtful, then the guests are unwilling to work overtime, and even want to finish it quickly and leave quickly. What I want to mention here is that our manners and our details are very important. Only when we talk to the guests very politely will the guests be willing to continue to work overtime.
Pay attention to these details when greeting people at the door, smiling expression when talking, taking off socks and shoes for guests, and talking with guests.
Second, don't force guests to add clocks.
In order to increase working hours, many technicians force their guests to increase working hours without asking why. The guest said he was in a hurry and was still trying to persuade him. When we ask our guests to add extra minutes, if they refuse, they are either really overtime or dissatisfied with our service, so when they refuse, we should stop persuading.
Remember to analyze afterwards, whether the guests are really anxious or their service is not good. If the service is not good, then reflect, where is the problem? How to improve in the future