Supermarket employee training experience 1
First of all, thank you very much for the collective training of our new employees. I am also honored to attend this training. As the first employee of the company, I am deeply honored and proud ... This shows that the company attaches importance to the pre-job training of our employees and embodies the strategic policy of "attaching importance to talents and cultivating talents". For me who just set foot in the service industry, I also cherish this opportunity.
After half a month's training, I completely broke the idea that this was a very boring process before training, and I was not interested in the service industry, and gradually became interested in service. As a popular consumer group, I think the most important thing is that service is an industry full of challenges and self-improvement, which is closely related to life.
The training content of half a month is mainly: military training, related corporate culture and introduction of the company's basic operation. Especially after listening to teacher Wang's explanation, we all benefited a lot. The course content is lively and interesting. While we explain the corporate culture, we also incorporate a lot of extensive knowledge closely related to our work and life, so that we can understand the basic operation process and corporate culture of the company in a short time. Enterprise status, etc. , let us have a deeper understanding of the company, let us adapt to our jobs faster, better understand our responsibilities, let us have confidence in our future work, give full play to our initiative, make good use of the company's superior resources, and create benefits for the company. The rapid development of the company is also our personal development.
Through training, I really understand what service is. What are values? What is professionalism? As well as many principles and methods of dealing with people, so as to compare with my previous self, realize my own shortcomings and improve them in time, which is very beneficial to my future work and personal development.
Supermarket is a popular service industry. Before, I just thought it would be ok as long as I could sell the goods. After training, our service awareness has been strengthened, because the competition in supermarkets is no longer the competition of commodity prices, but depends on your service attitude. Service is a science now, with many skills and methods. How to serve customers well? In particular, it is necessary to carry out the smile service that Teacher Wang said. Our employees should have team spirit, and our every move represents the culture and image of the company rather than individuals. In terms of professional attitude, let's be clear: we don't work for the company, let alone for the boss. Each of us works for ourselves.
This is the company's first training. From the effect of training, we can see that the company attaches great importance to training. General manager Wang and the trainers have made a lot of preparations, so that we can fully feel the company's responsible attitude and good intentions towards employees during the training, so that we can achieve mastery through a comprehensive study, and we will correct our mentality and work harder in the future! More confident!
The next training, I think, will be more interesting and professional, so I will listen more carefully, and theory and practice will strengthen our work, because I also love and cherish this job!
Experience of supermarket staff training II
Participated in the study and training of supermarket managers in the group, and received systematic and all-round study and guidance on supermarket management knowledge, which benefited a lot. We are very grateful to the leaders of the group for giving us this opportunity of collective training, and it is an honor to participate in this training. As an ordinary employee of Dashang Group, I am deeply honored and proud. This shows that the group attaches importance to the pre-job training of our employees and embodies the strategic policy of "attaching importance to talents and cultivating talents".
At present, the related construction of group supermarkets is developing rapidly. Under the background of deepening the reform of modern supermarket management concept, how to carry out joint operation, differentiated operation, characteristic operation and independent operation of supermarkets, as well as how to win market share in fierce market competition and realize double harvest of economic and social benefits in operation is a subject worthy of study and discussion.
The contents of this training mainly include: the enterprise development, corporate culture and organizational structure of Dashang Supermarket, and the job responsibilities and related business knowledge of food, non-food, fresh food, loss prevention, front desk, receiving department and order room.
Through training, I really understand what service is. What are values? What is professionalism? As well as many principles and methods of dealing with people, so as to compare with my previous self, realize my own shortcomings and improve them in time, which is very beneficial to my future work and personal development.
Supermarket is a popular service industry. Before, I just thought it would be good if I could sell the goods. After training, our sense of service has been strengthened, because now it is super.
Market competition is no longer the competition of commodity prices, but depends on your service attitude. Service is also a science now, with many skills and methods. How to serve customers well? In particular, it is necessary to carry out the smile service that Teacher Wang said. Our group employees should have team spirit, and our every move represents the culture and image of the group rather than individuals. In terms of professional attitude, let's be clear: we don't work for the company, let alone for the boss. Each of us works for ourselves.
Strengthening internal management and improving profitability is what all enterprises are doing, and it is the premise for an enterprise to survive and do a good job in sales. How to increase sales? As we all know, customers are our gods, parents are our food and clothing parents, and they are the ultimate supporters of our wages. Only when customers are willing to buy at home will the company have income and profits. If customers are lost, the company cannot take root in the market competition. So the goal of our work is to satisfy our customers as much as possible. How can we satisfy customers?
That is-"service", which is what I learned the most in this training. As the saying goes: "With a smile, customers can't run away, kindness can make money, and arrogant customers can't come." "I am a big businessman" and "I am the image of a big businessman"
How can we serve? I believe that every big businessman has a ruler in his heart. "Image", how to improve the image of a big supermarket in the eyes of customers, it is not enough to rely solely on service, but to satisfy customers in terms of commodity display, store environment and hygiene. In this training, we learned about the display of goods and the layout of shops. , so that we can better display the store in the future work, so that customers can buy the goods they need more conveniently, and the price is not bad, so that they can think of our big supermarket first when shopping for leisure.
The ancients said, "Review the past and learn the new". Although I learned a lot in this study, I still benefited a lot from studying again. Among them, the layout of shops, the display of goods, the loss prevention of supermarkets, and the handling of unexpected time have made me more aware of the care and responsibility needed as a supermarket. If we lose care in our work, we will not be able to grasp the customers' purchasing desire and shopping trend well in the layout and display, and the huge magnet will not achieve the ideal effect and lose its due value; In addition, the display of shelves requires us to know: how to make good use of each layer of shelves to create greater value and benefits; But color contrast can also greatly brighten customers' eyes and attract and retain customers' footsteps. Through the study of this exhibition, I will apply it to my future work. I hope that through our joint efforts, the layout and display effect of our whole supermarket will be upgraded to a higher level.
The loss prevention of all employees requires that every employee, whether the superior leader or the grass-roots personnel, should have a strong sense of responsibility. As we all know, because of the quality problems of some customers, the losses caused by stealing food in our supermarket have always been very serious, but this is the most difficult to solve, and to a large extent, it is beyond human control. But we can minimize the losses caused by operational errors and inventory errors. In a word, loss prevention is always a long-term and arduous task for a supermarket.
In addition, learning how to deal with emergencies will enable us to deal with them calmly in our future work, such as: customers suddenly fall ill; Injuries caused by customers themselves or supermarkets; Disputes between customers or employees will not be at a loss or at sixes and sevens. We know how to deal with them and maintain the image and reputation of big supermarkets.
Learning makes people progress, and work makes people confident. I learned a lot through this study.
From company system to service, from commodity display to how to deal with customer complaints, I see a hope that big supermarkets will flourish. I also hope that these will become a habit and a nature for us.
In view of this, if I take up a new job in the future, I have some ideas about my work, as follows:
1, Operation Marketing Operation:
Strive to complete the sales plan, gross profit plan, promotion plan and various promotion activities issued by the company headquarters. Commodity price changes issued by the headquarters shall be implemented immediately. Establish daily sales files, query sales data in real time, keep abreast of in-store sales trends, and suggest the launch of new products and the elimination of unsalable products to the headquarters. Follow up the promotion and activities of competitive stores every day to understand the latest market changes. Optimize the surface display of goods, rationally adjust the display position of fresh, non-food and food areas to ensure complete categories and full and beautiful display. Reasonable use of promotional barrels for commodity promotion can improve the performance of supermarkets and increase gross profit. Take various ways to cooperate with manufacturers, such as holding manufacturers' week, buying gifts, lottery, trial, tasting and other activities to promote in-store sales. At the same time, seize the opportunity of various festivals, seasonal changes and other factors to carry out theme activities to promote sales.
2. Staff management:
I will require employees' behavior through the company's rules and regulations, conduct regular guiding training for all employees in the store, and suggest relevant departments to handle personnel lifting according to the company's employee assessment and reward and punishment methods. Supervise subordinates to carry out their work effectively according to work standards and requirements, ensure the realization of the objectives of each unit and realize a positive working environment. Pay special attention to the management of supermarket security guards and cashiers, care about them, pay attention to employees' attendance, complaints and complaints, improve their work enthusiasm, and indirectly control the increase of unnecessary losses according to the company's rules and regulations.
3. Financial supervision and inspection:
It is necessary to strictly control the expenses of supermarkets, control the expenses, reduce operating costs, and strictly follow the relevant regulations of the company. In the case of normal operation, personnel costs, operating costs and losses should be reduced. Supervise and audit in-store expenses, cashier and report making, account processing and other operations.
4, commodity management:
Regularly check and maintain all kinds of facilities and equipment in the store. For example, the elevator is inspected once a week and overhauled once a month, and the refrigerator is inspected once a month and overhauled once a month. Fire safety equipment shall be inspected once every quarter and overhauled once every six months. Shopping baskets and shopping carts are counted once a month. The use and storage of all kinds of display props in supermarkets should be strictly regulated to avoid unnecessary losses caused by improper use and storage and ensure the normal operation of various facilities. Check all the fixed assets in the store regularly every month to find out the usage and utilization rate, and ensure that the items in the store match.
5. Inspection of purchase and return:
The purchase and return of supermarket goods is a very important part of all the work in the supermarket. We should strictly control the purchase, ensure the accuracy of the quantity and quality of the purchase in the store, and check the purchase data regularly. All procedures required for purchasing goods should be complete, especially for goods and food with shelf life. The operation and receiving departments should hold a tripartite meeting, strictly control the quality, resolutely reject expired goods, and ensure that the interests of consumers and companies are not harmed. For refundable goods such as expired, broken packages, out-of-season, unsalable goods in the store, it is necessary to organize inventory returns in time to avoid losses of the company.
6. Inventory management:
Strictly control the inventory amount and inventory turnover days, generally 30-45 days is appropriate. Grasp the inventory data of best-selling products and slow-moving products, contact suppliers for delivery or return in time, and handle inventory.
7. Loss control:
Commodity loss management is a very important work in supermarkets. It is necessary to supervise the loss management of goods in stores, organize regular inventory work, with a small dish every month and a large dish every quarter. Strive to control the loss of goods below three thousandths. For easy-to-wear classification, small-scale inventory should be carried out on a monthly and weekly basis, and the causes of wear should be found and solved in time. Through the management of monitoring equipment and security personnel, all kinds of abnormal losses such as fire prevention, theft prevention and rat prevention are strictly controlled.
A qualified supermarket manager must first complete the duties of the above work, so as to continuously improve his performance and his own quality, never give up on his own goals, have strong self-confidence and enterprising spirit, constantly study and practice, develop good work habits, and be able to complete tasks calmly and orderly in high-tempo work. Constantly improve their analytical judgment ability, improve communication skills, and master the flow of people, logistics and information. Strive to become an excellent supermarket manager and move towards higher goals.
Supermarket staff training experience 3
The ancients said, "Review the past and learn the new". Although we learned a lot in this study, we benefited a lot from the second study. Among them, the layout of shops, the display of goods, the loss prevention of supermarkets, and the handling of unexpected time have made me more aware of the care and responsibility needed as a supermarket.
If we lose care in our work, we will not be able to grasp the customers' purchasing desire and shopping trend well in the layout and display, and the huge magnet will not achieve the ideal effect and lose its due value; In addition, the display of shelves requires us to know: how to make good use of each layer of shelves to create greater value and benefits; But color contrast can also greatly brighten customers' eyes and attract and retain customers' footsteps. Through the study of this exhibition, I will apply it to my future work. I hope that through our joint efforts, the layout and display effect of our whole supermarket will be upgraded to a higher level.
The loss prevention of all employees requires that every employee, whether the superior leader or the grass-roots personnel, should have a strong sense of responsibility. As we all know, because of the quality problems of some customers, the losses caused by stealing food in our supermarket have always been very serious, but this is the most difficult to solve, and to a large extent, it is beyond human control. But we can minimize the losses caused by operational errors and inventory errors. In a word, loss prevention is always a long-term and arduous task for a supermarket.
In addition, learning how to deal with emergencies will enable us to deal with them calmly in our future work, such as: customers suddenly fall ill; Injuries caused by customers themselves or supermarkets; Disputes between customers or employees will no longer be at a loss or at sixes and sevens. We know how to deal with them while maintaining the image and reputation of the supermarket.
Learning makes people progress, and work makes people confident. I believe that continuous learning can make us more serious and confident in our future work.
Supermarket staff training experience 4
In June, 20__, I was very excited to participate in the one-year operation and management of the digital supermarket group in the school. By June this year. The one-year operation is coming to an end.
First of all, I would like to thank the school for giving me such a platform and the opportunity to really participate in social practice. During this year, I learned a lot that I can't learn in class, which will play a great role in my future career. It is hoped that the school will continue to adhere to the characteristic teaching method of supermarket training and let more students participate in supermarket management. Experience the difficulties and happiness of supermarket management and help more students adapt to social practice as soon as possible. If this situation persists for a long time. I believe the School of Finance will get better and better.
Once again: I want to sincerely say thank you to my team. Without our joint efforts. There is no e-line number for us. Although e-line digital will be the perfect curtain call. But the relationship between our digital group is still there. It will remain in my mind forever. This will be a wonderful memory of my college life. I vaguely remember Xiuquan's helplessness in bargaining with suppliers when funds were weak. I remember blackie's anxiety about finding accounts. I remember the helplessness of teachers who often dragged goods out to set up stalls. I remember Le Hong's bitterness when he was a teacher and on duty ... but he didn't complain. Everyone silently pays for the e-line. We are a group, encouraging and supporting each other. * * * grow together. I want to say: it's good to have you!
Finally: I want to thank my friends outside and thank you for your help. Without your support. I believe it is difficult for our digital group to persist.
Now I'd like to share with you my experience in running a supermarket this year. I will remember this forever in my lifetime. I believe it will be a treasure. I can't stand it in my life. Inexhaustible.
One: firmly believe that we will win. In the one-year operation of Digital Group. Personally, I don't feel good. The main reason is that we have no firm belief. Everyone doesn't go all out to do things. I didn't feel the real pressure. Anyway, nothing will happen if you don't do it. So we all do our best. Resulting in no cohesion. Like a loose sand. So I didn't achieve brilliant results.
Two: insist on doing things: first of all, I apologize myself. If I don't insist on letting Xiuquan do it alone next semester. I believe that several of us will still struggle together on the same front. Because my own beliefs are not firm. Go out to work and leave the digital group. I feel very sorry. In the later life. I'll keep that in mind. Now that you have decided, you must stick to it. No matter what the result is. What matters is the process. Not the result.
Three: everything must be planned: the number group lacked a clear plan from the beginning. Like the previous market research. This is an important step for us to open a shop, but because we didn't understand it at first, we just did it casually. As a result, I can't touch the north in the subsequent business process. We go where we want to make money. Go to the end. Nothing was caught. Now that you have chosen. We must do it resolutely. You can't be half-hearted.
Four: Don't be too casual. In the course of business, individuals feel too casual. I feel like an old acquaintance when I buy goods. It's nothing. What procedure? What contract? Save it if you can. In the end, I still suffer. In management, it is too casual. There are no rules. Although rules and regulations have been formulated, there is no actual operation. About the use of money. Too casual. As long as you are happy. No matter whether the money you put in is profitable or not. As a result, we spent a lot of money ourselves.
The above four points are my experience of one year's supermarket training. Although we didn't make any money this year. But I learned a lot from the experience. Learn from experience. I think it is more meaningful than making money. With these experiences, I believe my life will be much smoother. Finally. Say thank you to customers who come to our store to buy any goods!
Thanks for your support. With your support: I will do better and better.
Supermarket staff training experience 5
Take the way of centralized training for all employees, in order to make employees more suitable for all positions in the company. All departments of the company attached great importance to this training, carefully prepared and explained in detail, which enabled us to master the necessary business skills in our work better and better through training and learning, and received good results.
Strengthen internal management and improve profitability,
It is the work that all enterprises are doing, and it is the premise for an enterprise to survive and do a good job in sales. How to increase sales? As we all know, customers are our gods, parents are our food and clothing parents, and they are the ultimate supporters of our wages. Only when customers are willing to buy at home will the company have income and profits. If customers are lost, the company cannot take root in the market competition. So the goal of our work is to satisfy customers as much as possible, and how to satisfy customers is "service", which is what I learned the most in this training.
As the saying goes: "With a smile, customers can't run away, kindness can make money, and arrogant customers can't come." "I am a _ _ _ person" and "I am the image of _ _ _". How can we convince the service that everyone has a ruler in his heart?
"Image", how to improve the image of _ _ _ supermarket in customers' minds, it is not enough to rely solely on service, but to satisfy customers in terms of commodity display, store environment and hygiene. In this training, we learned about the display of goods and the layout of shops. , so that we can better display the store in the future work, so that customers can buy the goods they need more conveniently, and the price is also very good, so that they can think of our supermarket first when shopping for leisure.
Through this study, I learned a lot, from company system to service, from commodity display to how to deal with customer complaints, which made me see a kind of hope, that is, _ _ _ hope to move forward vigorously, and I also hope that these can become a habit and a nature of ours. Let's offer our love for the development of the company.
The main spirit of the factory when training, write a few words around it according to its main spirit! Then what are you going to do?
This is an advertising training experience. Take a look, if you need to modify it, change it again! ! In order to let our new employees get to know the company more quickly and adapt to the work, the company specially conducted the first induction training for new employees last Sunday. The emphasis on employee training reflects the company's strategic policy of "attaching importance to and cultivating talents". All the participants in the training cherish this opportunity.
Our teacher told us with his own achievements that it is rewarding to pay. I deeply realize that loving patients more than loving myself is an essential quality for ICU nurses. In a word, in one year's training, I paid the time, energy and financial resources I should have paid, which is more valuable than the knowledge, experience and insight I got. ICU is a major that needs continuous learning and is willing to pay. Choose this major.
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