Monitoring and measurement
(1) Customer satisfaction.
The school constantly investigates the satisfaction of customers (students, parents, employers, etc.). ), including interviews and questionnaires. The measurement methods of school customer satisfaction are:
① Receive and count customer complaints for a long time;
(2) hold a parent-teacher conference once a year;
③ Make use of students' practice to do a good job of questionnaire survey;
(4) Distribute various questionnaires when appropriate.
For specific requirements, please refer to the Management Procedure for School Foreign Exchange and the Management Procedure for Teaching Quality Inspection.
(2) Internal audit.
According to the internal audit procedures, the school shall conduct an objective and fair internal quality system audit at least once a year by personnel with the qualification of internal auditors. Through internal audit, determine whether the quality system conforms to the planned arrangement, the requirements of international standards and the requirements specified in the quality system documents, whether it is effectively implemented and maintained, eliminate the found nonconformities and their causes in time, track and verify the measures taken, and keep records. The audit report shall be submitted to the management review meeting for discussion.
Internal auditors avoid auditing their own work.
(3) Process monitoring and measurement.
The school formulates and implements teaching quality inspection management procedures, teaching staff management procedures and teaching implementation control procedures. Monitor and measure the process of quality system, effectively grasp the quality status of each management link, and confirm the ability of teaching activities to achieve pre-planned results. Take timely measures when the expected effect is not achieved.
(4) product monitoring and measurement.
The inspection and evaluation of the effect of each stage of teaching and training work is regarded as the monitoring and measurement of products. The school has formulated and implemented the management procedures of teaching quality inspection, students' management procedures, students' graduation and employment management procedures, student status management regulations and training management procedures. , assessment and evaluation of students (trainees) whether to meet the requirements of graduation, further education and employment recommendation, qualified to complete the training.
Control of nonconforming products
(1) The school identifies unqualified students according to their academic performance, moral evaluation and health status, and according to the Regulations on the Management of Student Status;
(two) make up lessons and training for students and courses that fail to meet the requirements of teaching qualifications;
(three) unqualified students whose remedial measures are ineffective shall be treated as repetition, withdrawal or expulsion.
data analysis
The school determines, collects and analyzes appropriate data to verify the applicability and effectiveness of the quality system and the areas that can be continuously improved. The data used for analysis comes from:
(1) The results of the survey on the employment of graduates of the employing units;
(2) the completion of quality objectives, including the degree to which teaching services meet students' requirements;
(3) various inspection and evaluation information;
(4) Statistics of all kinds of complaint information.
The above information can be evaluated in management review, and can also be analyzed in other occasions (such as related meetings).