The main work content of floor management is slightly different according to the company's business model. Generally speaking, it is on-site management, including environment, personnel and goods. The environment includes temperature, cleanliness, display, equipment, facilities and safety, and most of the work is supervision, inspection and assistance; Personnel include recruitment, training, service, labor discipline management and uploading, among which training, service and labor discipline management are the main ones. Recruitment is relatively simple, and interview guidance will do. Services include service etiquette and hospitality skills as well as customer complaint handling and emergency handling, which is very important. Commodities include inventory, commodity inspection (selection and control of style, model, season, best-selling and unsalable), promotion arrangement, sales analysis, and communication and negotiation of on-site affairs.

Floor management generally starts from the foreman or assistant, and the main job is to manage the position, and solve the problems found on the spot in time.

Department stores with a certain scale and influence have a management trainee system to recruit college students who are willing to engage in service industry and have development potential to enter the company. At present, this kind of talent training is highly valued. Generally, people will make a formal training plan, establish a career development file, and finally train middle-level or high-level managers through OJT, rotation internship and other means.

The entry threshold of service industry is relatively low, and the technical content is not as good as that of high-tech industry. It takes a period of experience to develop it. The service industry is trivial, complicated and hard. As a college student who enters the service industry, he must have an accurate self-orientation when he leaves school. Although the company strives to cultivate, it is to learn at work and work in learning, but the essence is still work. There must be no student-like thinking that I am a college student and I am here to study. Be sure to study hard and practice hard, because the service industry is too fragmented, and a lot of knowledge can only be learned through hard practice and more efforts. On the contrary, the original major in the university was not available at the beginning. The more you give, the more you get. In this process, we must endure loneliness. Wages in the retail industry are generally not high. Don't be swayed by the high wages in other industries. High-quality retail managers, such as senior buyers and store managers, are very popular and their wages are naturally good.

In addition to being hard-working, the awareness and mentality of service is also very important, and you should have patience and affinity. Being a department manager, managing hundreds of employees and nearly 100 brands, communication skills, negotiation skills and control are particularly important. Usually, you should learn more and accumulate more.

I believe that as long as you have the will, firmly believe in your choice and work hard without regrets, you will certainly succeed.