My work is mainly administrative management, expense management, material management and some daily work in the office. At work, I try my best to do my job well and improve work efficiency and quality. Because I have no work experience, I often have problems at the beginning. Thanks to the enthusiastic help of leaders and colleagues, I found the shortcomings in my work in time and corrected them seriously. I constantly summed up the experience and lessons in my work, and later became familiar with my daily work, and submitted various statements in time, thus achieving "active" work. After the training in Beijing in mid-April, I have a deeper understanding of my work, especially some details in my work, as well as issues raised by leaders and colleagues for discussion, and I also have a clear understanding. I need unity and cooperation among my colleagues in my work, which is very important and the deepest influence my colleagues have given me since I joined the company.
Of course, my work still has shortcomings and deficiencies. I will continue to study hard and do my best in the future. Our work needs the spirit of "transcendence". I believe our work will get better and better through hard work.
Here, I will make a report on my work and experience during the probation period, and take this opportunity to formally request the company leaders to become full members. I hope that the company leaders can comprehensively consider my work attitude, work ability and work performance according to the requirements of regular employees. Willing to contribute to the vigorous development of the same circle of people.
I have been a probationary employee of the company since 2o 1o, 1 1. I can work side by side with my colleagues in customer service department. Seeing that the work of the customer service department tends to be stable, my heart is full of work.
The pride of company members. When I first arrived at the company, as a member of the customer service department, I was mainly responsible for the following work:
1, ensure the customer service department to work better and serve every customer who comes to the hospital.
2. Responsible for consulting all new customers.
3. Be responsible for accepting, investigating and handling customer complaints.
At the beginning of the work, with the guidance and help of colleagues, some shortcomings or imperfections in the work have been basically improved and good results have been achieved. My personal work
Ability, but also in the work of continuous improvement has been greatly improved, in this position for more than two months of work experience let me clearly see the actual work of contact with customers.
I have laid a solid foundation for my future work. In the process of accepting complaints, I deeply realized that it was not easy for the company to develop steadily from the beginning. New things won by a city.
Acceptance and support need a long running-in period and a perfect service system. During the running-in period, customers will inevitably reflect various problems and contradictions to customer service, among which
Whether some contradictions can be solved depends on the quality of reception and handling of the complainants. If this position is done well, it can reduce part of the pressure on the company or make it public.
The energy of our employees can be reduced a lot; On the other hand, if this position is not ideal, it will not only destroy the company's image and reputation in communication with customers, but also waste a lot of manpower and material resources.
Decentralized efforts to attack the key points have caused avoidable delays to the smooth development of the company. Because I know the importance of this job, I try to find a more perfect solution to deal with every problem I accept in my work.
Complaints or suggestions. At the beginning of the work, different suggestions or complaints have corresponding handling procedures and registration procedures. For all kinds of problems reflected in the acceptance, which can be solved within my authority,
I try my best to use the relevant policies, knowledge and coping skills I know and learn to give customers satisfactory answers, thus saving the company some unnecessary human and material expenses.
In practical work, I also have many shortcomings and deficiencies, such as limited experience in handling complaints, sometimes indecisiveness in solving problems, and occasional minor setbacks will also affect my confidence in my work. know
At the same time, I always believe that introspection is the premise of progress. In the future work, I will try my best to make up for the shortcomings and do my best for the smooth development of the company.
The best efforts that employees can make.
As time goes by, I have been working in the company for more than two months. I am very grateful to the company leaders for trusting me and giving me the opportunity to express myself and improve myself. More than two months' internship experience has greatly improved my ability to step into the society. This is a precious experience in my life, and it also left me with beautiful memories. During this time, you have given me enough tolerance, support and help, and made me feel the hardship and firmness as a pioneer.