1 20xx a whole year has passed. With the help of the leaders and the joint efforts of all the staff, and with the cooperation of other departments, my work is progressing smoothly and I have successfully completed all the tasks assigned by my superiors. During the period, it experienced the peak season sales and three times inventory of several major festivals, such as New Year's Day, Spring Festival, May Day and Eleventh Day. The following work is summarized as follows:
1. Self-study: At the beginning of the year, the company conducted an evaluation, and the store pointed out some shortcomings in my work. In the following time, I made targeted improvements, strived to improve myself, and actively communicated with various departments to avoid differences in work caused by poor communication; Actively participate in relevant training organized by shopping malls to consolidate and improve their professional skills; Further improve and improve their management level, so that their business skills can be improved, thus driving our group work in by going up one flight of stairs.
2. Personnel and training management: the receiving department is short of personnel. Through daily departmental meetings and daily requirements, employees' status and work style have improved significantly compared with last year. Communicate the company's documents and regulations to every employee in time, and organize all employees to study and train. Timely correct the problems existing in this department and formulate corresponding systems to prevent the same mistakes. Through daily management, employees have unified their thoughts, standardized their processes and improved their work skills. At work, every employee, that is, the receiver and warehouse keeper, is required to strengthen management, refine the work, put the responsibility on people, so that everyone has something to do, and at the same time ensure the quality of work and improve efficiency.
In 20xx years, the receiving and warehousing work was well completed. Due to the special geographical location of Taoyuan Store, there are many deliveries at night. During the festival, employees work overtime to complete the work, which ensures the normal sales during the period and cooperates with all departments on the floor to do all kinds of support work.
In June, the municipal government began to overhaul Taoyuan Road, which seriously affected the delivery of suppliers. In this regard, the store actively communicates with relevant units. Delivery vehicles enter the supermarket by the water department at night, and delivery vehicles cannot enter the supermarket during the day. Organize employees to pull the goods to the receiving dock at Shuixiguan intersection to collect them, and reasonably arrange the shift to receive the goods at night. Arrange 1 employee to guide customers and delivery vehicles entering the supermarket at Shuixiguan intersection every day to minimize the impact of road construction. 10, National Day, Mid-Autumn Festival, 10/anniversary, employees consciously work overtime to complete their jobs, ensuring the normal sales of National Day, Mid-Autumn Festival, and10 anniversary, and supporting all departments on the floor.
Make a training and teaching plan and train all employees in 20xx years. The focus is on the receiving process and the handling of abnormal situations, and the assessment is carried out at the end of the training, and the assessment results are basically satisfactory.
3. Receiving management: The receiving department is the first pass for the whole store to enter the supermarket. At work,
I ask employees to strictly follow the process, strengthen their sense of responsibility, ensure the quality and quantity of the goods received, and reject all those that do not meet the receiving standards. Because we didn't pay enough attention to code scanning at first, some goods could not be scanned when paying, which affected sales. Now with the handheld terminal, the overall receiving speed has increased by an average of 40%. By reducing the code scanning link of goods, the receiving time is greatly shortened. The combination of commodity code scanning and entry eliminates the second entry of receiving goods. It improves the accuracy of receiving goods, changes the way of single control of receiving goods in the past, and realizes real blind receipt. Barcode scanning can judge goods, avoid serial numbers and delivery beyond orders, and standardize receiving behavior. Put an end to the phenomenon that goods can't pass the cashier POS. Automatic record of receiving goods to avoid data errors caused by manual confirmation and input errors. The labor cost is relatively low, and now employees are required to place the goods by category, and the goods must be packed around. Insist on sorting out the goods, rationally use the inventory area to improve the turnover speed of goods, and maintain the inventory goods together with the floor. Supervise the receiving process at any time, check whether there is any violation of the process, and solve the problems on the spot in time. Explain the problems in the work many times at the regular meeting to avoid making mistakes again and preventing unqualified goods from flowing into the store.
4. Warehouse management: The shelves were pulled back from Inner Mongolia in February, and we built them in a week. At present, there are 96 large warehouses and 87 small warehouses and outer warehouses. Re-dividing the warehouse and implementing district management not only improve the use efficiency, but also meet the fire protection requirements; Further improve health requirements and inventory management to achieve daily settlement; Now the goods are stored in different areas and packaged in different categories;
Logo posting is complete, the inventory sheet is pasted and filled in standard, the passage is smooth, clean and sanitary, and all kinds of documents are filled in and entered into the system in time according to regulations. Each area is divided into responsible persons, who are responsible for the maintenance of the area; Require the personnel on duty in the receiving department to cherish the goods, handle them with care, and seal the unpacked goods in time to reduce losses; Regularly send people to check the shelf life of goods, so that the goods are first in first out; Organize the inventory area at any time, give all the sorted positions to the best-selling goods, and ensure the position of each group of express goods and best-selling goods, which lays a good foundation for floor sales. Warehouse work is persistent, and maintenance is the focus of the work. Require employees to persevere and work with high standards, and require employees to raise the warehouse work to a new level.
5. Warehouse return and warehousing management: After each newsletter, goods with large inventory and "5" status in each department collectively return to the warehouse, reducing the pressure on warehouse inventory and improving the probability of launching new products on the floor. At the same time, actively clean up the return area and regularly clean up and tidy up the hygiene of the return area. Through the manager's adjustment of warehouse personnel, there is a full-time return clerk. The goods in the return warehouse are obviously much less than before.
6. Consumables and cost control: strictly control the consumption of employees' consumables at work, put an end to unreasonable use, trade-in of old gloves and other regulations, strictly control the use of tape paper, and put an end to waste. When the floor personnel don't pick up the goods during the day, turn off part of the lighting power supply in the warehouse and do everything possible to reduce the operating cost.
7. Magnetic buckle and bar code management: In xx, 265,438+0,235 magnetic buckles were issued, and the income was 265,438+0.23. 50 yuan. In daily work, the magnetic buckle manager counts the magnetic buckles received by suppliers every day, reports them to the finance department at the beginning of each month, and collects fees. 259,690 pieces of bar codes were printed * *, and the income was 12984.5 yuan (0.0 1 set in the first three months and 0.05 yuan/set in the last September). In-store codes are manually recorded by computer staff and entered into the computer system every day to provide correct data for property deduction.
8. Equipment management: There are 25 forklifts, which are regularly maintained. However, due to uneven ground and extensive use, most forklifts have problems. We will repair the minor faults ourselves and drag them to the hydropower station for maintenance. There are still 8 forklifts under maintenance. Handle the tray with care in daily work, and the damaged tray should be repaired by itself. Ensure that all kinds of commercial equipment are in good working condition and prolong their service life.
9. Others:
L support floor inventory, actively communicate with floors before inventory, and find a solution to the abnormal situation of inventory. After inventory, find the difference with the floor and solve it in time.
L support group purchase, give priority to group purchase and shipment, and ensure sales.
L support cashier
During other road repairs, people will be sent to the front door to repair roads every morning. If yes, send someone to support fresh vegetables every morning. At work, I strictly implement the existing systems and processes, requiring employees to do what they should do first and take the lead in doing it well. Only in this way can we practice ourselves and build a cohesive and efficient team through the improvement of execution.
Summary of supermarket work 2 Different experiences always give people different experiences and gains. The internship in Yonghui is a valuable experience for me, because it can be said that it is the first time that I really walked out of the campus and went into the society to observe and feel life, which brought me different feelings.
I think supermarkets have their own particularity in other work of paid internship, such as courts, procuratorates and other state organs. The particularity of supermarket lies in its grassroots and economy. Grassroots nature means that it provides me with an opportunity to penetrate the hearts of the people and understand the essence of life. Although there is not much direct communication with the public here, it does not affect me to see with my eyes and experience their lives with my heart. The practice in Yonghui has given me a different understanding of life: life may be colorful, but more likely it is just plain and simple. After watching some old people gingerly pick out small banknotes from their bags to pay for small commodities, I suddenly found that spending a lot of money is not the normal state of life. Living with him may be frugal, even hard and harsh. Of course, I see that most people still live in a state of abundance-a state of abundance and happiness for most people.
As an enterprise, the economy of Yonghui Supermarket is its inevitable attribute. My job in Yonghui is cashier. According to my observation, Yonghui's performance should be considered good. The good economic benefits of enterprises may be caused by many reasons. In my opinion, Yonghui has such benefits mainly from two aspects. The first is economies of scale. Yonghui Supermarket is located in the southeast, southwest, northwest and central China. There are dozens of branches in Chongqing alone. It is said that scale produces benefits, and Yonghui Supermarket just proves this. Then there is the mode effect. The biggest difference between Yonghui and other supermarkets lies in the business model-Yonghui has formed a business model that focuses on fresh agricultural products, supplemented by food, daily necessities and clothing, and realized the docking of agriculture and supermarkets. This is quite different from the traditional supermarket management model. In fact, fresh vegetables and fruits can be bought at Yonghui at any time, which greatly facilitates the local people. There is no doubt that this model is innovative and effective. All the above are my own observations and active understanding. These business ideas seem to be of little significance to a law student like me, but after a little reflection, I will understand that Yonghui's success lies in innovation, and the importance of innovation is self-evident. This is the power of innovation that I really see. The significance it brings to me is self-evident. This makes me more deeply understand the importance and key of this point. It's also my harvest.
Work also needs to be calm. This is my deepest understanding of work after my internship. I used to think that work should be like this: we do what we like with a relaxed and happy mood and passion, and then leave work with a sense of accomplishment and fulfillment. However, this practical activity made me understand that it was only an ideal state. The real situation should be: stick to it whether you adapt or not; Go to work on time no matter whether you are happy or not on weekdays; No matter the conditions are good or bad, we must work hard; Whether it's interesting or not, you should stick to your post. Just like the cashier's job, the cashier has to stand in front of the cashier for a long time every day, and his salary is very low. Always smiling and asking the same question, repeating mechanical actions. Even so, it may not satisfy customers and make leaders agree-this is the truth of work. It takes a lot of effort to find a job, and it's not as simple as he thought. However, this may let us know, as college students, that we need to plan ahead for our work problems, study harder for our academic qualifications, and don't make the mistake of looking down on them to prepare for future employment.
My practice in Yonghui can be said to be both fatigue and harvest, but more is the joy of harvest. Life in those supermarkets made me understand what society is. Yonghui's advanced operation mode makes me understand the importance of innovation and the new understanding of work brought by supermarket work. All this will be my precious wealth in my later life.
Summary of supermarket work in 3 20xx, the operation department of the branch will continue to strengthen basic management according to the idea of "laying a solid foundation and upgrading files", further standardize and unify the operation standards of the branch, and make the operation management of the branch more standardized. The operation department will further promote the store to rapidly improve its business performance around the aspects of price, inventory and execution, as follows:
First, strengthen process execution and on-site management.
1. The operation department of the branch regularly visits stores, tracks and supervises the implementation of store operation management, truly reflects the current situation of store operation management, and guides and supervises stores to implement the company's various management systems.
In view of the repeatability and continuity of the promotion work, the operation department will conduct a special inspection of key work once a month in addition to the routine work inspection. According to the existing problems, a case was formed, and the store manager was trained in commodity display, service management and process management.
2. Pay close attention to basic management, strengthen commodity safety and strengthen accountability. At present, food safety and price fraud have been promoted to an unprecedented height, and the negligence of store basic management will cause huge reputation and economic losses to branches, which has an unforgettable lesson.
The operation department of the branch will pay close attention to quality and safety. On the one hand, we will strengthen the store's awareness of quality and safety through mutual inspection by quality inspectors and branch inspections, and establish an accountability system in 20xx to urge all links to strictly implement the company's operating procedures. On the other hand, strengthen contact with functional departments, timely understand and master the management dynamics of functional departments, and strengthen control and management.
The operation department will divide the responsible persons in each store area, and conduct a comprehensive inspection of the third phase and logo of the goods in the shelf, overhead and tally areas. Check the date and identification of fresh raw materials and accessories. At the same time, strengthen the management of the business area, business scope, product quality and price of counters and leased customers, and strengthen the supervision of key links such as customer purchase channels, product identification, license handling and ticket collection, so as to truly ensure the provision of safe goods for customers.
3. Collect and solve all kinds of demands reported by stores in the course of operation on a monthly basis, and urge and coordinate all departments of the branch to implement relevant demand solutions.
Second, standardize the price system and improve the gross profit space:
1. In order to further improve the company's price management system and improve the overall operating gross profit level, the prices of key and sensitive commodities are monitored in real time, and various forms of market adjustment are organized in combination with the actual operating feedback of stores. Put forward contingency measures according to market dynamics, and formulate different price strategies for different categories, which are sensitive to sensitive goods and people's livelihood.
Products, price control, to ensure the image of low prices. Draw up the corresponding gross profit margin, refine the price increase standards of various business categories, improve the price system and improve the operating level of the branch.
2. Strictly control the authority of commodity price changes and better improve commodity price management. Timely follow up and deal with goods with code matching, manual cashier, inconsistent prices before and after, and prices lower than the purchase price. Guide stores to standardize the use of product identification, ensure that all price tags and POPs are posted correctly, make standard books, check and follow up the implementation of store prices.
3. Analyze and compare the business sales every day, analyze the negative gross profit generated by the sales of goods in the stores affiliated to the branch the day before, find out the reasons in time and make improvements or adjustments.
Third, strengthen inventory management and improve inventory turnover rate.
1. Speed up the commodity turnover and control the inventory structure reasonably. Pay attention to comprehensive analysis of inventory structure and adjust it in time. Eliminate unsalable varieties and return them in time. Monitor key categories, key suppliers, large inventory and slow inventory turnover, and improve the company's commodity turnover efficiency.
2. Optimize the product structure. The branch will organize its subordinate stores to carry out product category business circle survey, focus on collecting customers' opinions on store operating categories, refine operation suggestions, feed back the categories that need to be supplemented and improved to the purchasing department of the branch, cooperate with the purchasing department and stores to continuously optimize store category management, and further lock in customers in the business circle.
3. Strengthen the management of inter-store transfer. Adjust the distribution goods according to the store inventory distribution, keep the store inventory reasonably adjusted, check all kinds of documents in transit regularly, find problems in time and follow up to solve them. It is not allowed to transfer goods in transit for more than one day.
Fourth, improve service awareness. Broaden the service function of the store
1. Strengthen employees' awareness of active service, grasp service measures and enhance customer loyalty. Excellent service quality is an important way for supermarket chains to cultivate loyal customers, and it is also a powerful competitive way for enterprises. The Operation Department will guide stores to regularly regulate employees' behaviors, reiterate the later service processes, strengthen the service quality assessment, and improve the service awareness and responsibility awareness of all employees according to the employee behavior norms and customer service manuals. At the same time, we constantly provide various conveniences around customer needs, and strive to effectively improve customer satisfaction from the aspects of store image and employee service.
2. Promote member management and enhance customer loyalty: The operation department will provide membership card delivery service, mainly for units that have purchased one-card and discount cards in branches, and deliver membership cards to their homes. The next step will be to strengthen the functionality of the membership card, carry out various membership activities such as member exclusive price, member redemption and member lottery, and upgrade the grade of the membership card.
Potential value, strengthen the locking function of member customers.
3. Convenience service is an important means to improve the store's ability to gather customers. In order to further broaden the business scope of convenience service projects, the operation department has started cooperation and negotiation with power companies, water companies and bus companies on collecting electricity, water and recharging IC cards for public transportation. In the next step, the operation department will compare competitors, develop unique convenience functions with certain characteristics, form differentiated operations with competitors, and enhance the company's ability to gather customers.
The focus of the above four aspects will run through the 20xx annual work of the operation department of the branch. We will closely focus on the company's annual work objectives, focus on management, improve the efficiency of single stores, and take the road of quality and efficiency. Let's work together in Qi Xin, forge ahead, forge ahead in unity, and work together to improve the business ability of discount companies.
Summary of supermarket work 4. The financial work of chain supermarket 200X is carried out around the goal of "comprehensively improving the software and management of chain supermarkets and realizing the annual sales of supermarkets 1 100 million yuan" proposed by the company during the Spring Festival training; Combined with the annual key work spirit deployed by General Manager Liu at the financial work conference, it achieved a double harvest of sales and profits. The annual work report is as follows:
First, the chain supermarket commodity management software has been upgraded in an all-round way.
After XX years' rapid development, supermarket chains found that some specific problems could not be solved by the original business system software, for example, different stores could not set different prices, and different suppliers could not achieve different purchase prices for the same commodity. According to the actual situation, the company decided to upgrade the supermarket software comprehensively. After the Spring Festival training, quickly arrange the relevant personnel of the business, finance and information departments of chain supermarkets to conduct on-the-spot investigation to understand the business model of chain supermarkets and the software used by supermarkets. At the beginning of March, a lot of preparations were made for the supermarket software upgrade, and then the business system was fully switched at the end of March; After switching, the operation basically meets our expected requirements; The problems that the original system could not solve have been basically solved. For example, different stores can set different sales prices, and different suppliers can buy the same products at different prices.
Using the advanced functions of the software, we have improved our analytical ability and management means in all aspects of procurement, sales and storage. For example, through the analysis of price bands, the proportion of each price band in sales can be determined, so as to determine the consumption level around each store and provide a more effective way for stores to organize commodity price positioning.
Reference data of. (After analyzing the price band in May this year, the stores in Chengnan New District found that the sales rate of 6- 10 yuan accounted for 27% and 40% of the total monthly sales respectively. After consultation with the merchants, the store allocated a batch of special rolls of 80 yuan from Zhongtian Street (sales in Zhongtian Street have tended to be weak) and sold out in two days.
After half a year's normal operation, with the joint efforts of all my colleagues in chain supermarkets, the software upgrade of chain supermarkets has been a complete success.
Second, the financial management of chain supermarkets has been upgraded in an all-round way
In order to make the financial management of chain supermarkets more formal, institutionalized and scientific; In view of the weak links in supermarket financial management and the weak computer operation ability of some store managers, we standardized the computer operation process of each store, and issued various management systems accordingly, and compiled the system of "Regulations on Regulating Key Links of Commodity Circulation in Oriental Chain Supermarket" for standardization; And strictly in accordance with the management regulations, especially to strengthen the control of the following aspects.
1, the document flow is more standardized and formalized; In view of the particularity of chain supermarkets, in order to prevent the loss of profits of enterprises, we have accordingly launched the Approval Form for Adding Barcodes of Commodities, the Outbound Order for Group Purchase of Chain Supermarket, the Approval Form for Price Execution of Chain Supermarket, and the Declaration Form for Stacking and Tail List of Chain Supermarket. Through the supervision of all aspects of the document process, the operation of the business department is no longer arbitrary. For example, the addition of 1) commodity barcode can only be entered after the formalities are completed, and it does not exist. 2) It is stipulated that all group purchase goods must fill in the group purchase outbound order (indicating group purchase).
Gross profit, agent, collection time), the receiving group can deliver the goods, otherwise it will not deliver the goods. The advantage of filling in the group purchase outbound order is that the goods purchased at the counter are well documented, and it is impossible to cause losses to the company because the responsibility for group purchase cannot be clearly defined. 3) Fill in the declaration form of all stacking ends according to the sequence number of geographical location, and indicate the use time and expense deduction on the declaration form. Through nearly a year's management of the use of the customs declaration form at the end of the pile, the charge at the end of the pile this year has increased by nearly 450,000 yuan compared with last year.
2. Sales link management. All stores are required to implement fuzzy cash register according to the particularity of the company's sales management and supermarket chains. Stores should register cashier sales and report the sales amount to the finance department according to the cashier situation, and offenders will be punished accordingly; Insist on counting the sales amount of stores every two months, and check whether there are short payments and misappropriation of sales amount. Due to our usual inspection work, so far we have not found any misappropriation of sales funds in shopping malls. For discount promotion, formulate limited-time promotion activities according to the requirements provided by the factory. After the activity, the computer automatically generates a refund form for deduction.
3. Communicate with the business department in time. Every Saturday at 5: 30 pm, attend the communication meeting of the store manager held by the business department, and solve the new financial problems encountered by the store this week in time at the meeting. If they cannot be solved, ask the leader for instructions and answer them at the next meeting. Point out the weak links in store management at the communication meeting and strictly follow the company's management regulations; Let each store work in grades under the guidance of finance.
4. Do a good job in inventory. Strictly strengthen the supervision over the purchase and delivery at ordinary times, require all receiving personnel and cashiers to receive and deliver goods according to bar codes, strengthen the loss prevention awareness of loss prevention personnel, and prohibit credit sales. Once credit sales are found, they will be punished in strict accordance with the company system; Anyone who pays for the group purchase fails to recover the group purchase money before the inventory, and pays the group purchase debt to the personal debt of the group purchase manager. , and strictly ensure that the accounts are in line with the facts during the inventory. Through the management of goods purchase and delivery, the store's inventory work has been greatly improved. At the beginning, the monthly inventory was basically all night, and the inventory effect was not obvious. Sometimes it takes several days to report the accounts, and the accounts may not necessarily match. By strengthening management, the inventory results can be reported in the evening. Adhere to the regular or irregular sampling of stores every month. If the drawing results are quite different, please ask the superior leader to supervise the store in time.
5, strengthen the manager's personal account cleaning. It turns out that all the goods received from other places are linked to the manager's personal commodity purchase loan, which leads to unclear accounts and excessive inventory backlog; In view of this situation, in the first half of this year, all purchases in different places were personal purchases and loans, which brought great convenience to payment and commodity return, making the account balance clear at a glance.
6. Strengthen the management of supermarket material packaging; It is a big expense for supermarkets to use material packaging. How to manage the material packaging is how to save the company's expenses. In August this year, under the guidance of general manager Liu, the material packaging in supermarkets was managed by computer, which was regarded as the control of goods according to the purchase, sale and storage. Store recipients must be signed by recipients and reported to the financial audit, and the supplier recipients are directly credited to the supplier's expenses for deduction.
7. Strengthen financial knowledge training for front-line employees. In the first half of this year, according to the plan made by the company at the beginning of the year, all employees in the supermarket were trained and tested on financial knowledge before June 30, which greatly improved the financial knowledge level of all employees. Conduct pre-job financial knowledge training for new employees, so that new employees can have a certain understanding of supermarket finance and let employees work better.
Third, strengthen service awareness.
This year, the company launched the "sunshine service" project, which aroused the awareness of all staff to learn service and realized one-stop service, that is, the department serves the first line, the first line serves customers and the whole staff serves manufacturers. As far as we are concerned, we should serve the front line and provide good services for manufacturers.
1. Serve the frontline staff well. In daily work, pay attention to details and provide good service for front-line employees.
2. Serve the manufacturers well. Provide convenient, fast and accurate services to manufacturers during monthly reconciliation and payment, and explain in detail the details of expenses deducted by manufacturers in the payment process, so as to truly serve manufacturers.
IV. 200x Work Plan and Objectives
20xx will be a year of rapid development of chain supermarkets and new cooperative supermarkets. In the new year, all our financial personnel will
Serve the business department well and manage the family well. Mainly from the following aspects to carry out the work:
1, deep mining software function; Although we can make our business run normally after using the new system, there are still some shortcomings. For example, the rationalization of purchase channels, the management of fresh and processed products, etc.
2. Strengthen the early warning mechanism; Strengthen the monitoring of the business process of the business department, and timely reflect the bad situation (low gross profit of sales, unsatisfactory rate of increase in purchase price, etc.). ) reflect and check the implementation results to the business department during the operation.
3. Strengthen the concept of overall benefit and increase the store's awareness of saving. XX strives to reduce the store visual expenses 15%-20% every year compared with the same period.
4. Straighten out the financial management of the new cooperative. The new cooperative supermarkets are all in towns and villages, which is a certain distance from the urban area. How to manage the store remotely will be the focus of our work.
5. Vigorously strengthen the financial knowledge training of employees, regularly and irregularly organize the financial knowledge training of cabinet directors and employees, and comprehensively improve the financial level of employees in chain supermarkets.
6. Strengthen the discount management of convenience stores. The generation of optimal deduction is the loss of enterprise profits, and the management of optimal deduction is to ensure enterprise profits.
Tap the potential value of financial activities. Although refined financial management is an extremely complicated matter, in fact, it is said that "the world's difficult things begin with ease, and the world's major events begin with detail."