1, I understand.

I understand your feelings very well.

I understand why you are angry. If I were you, I would feel the same way.

Please don't worry, I understand your feelings, and we will try our best to solve it for you.

Second, be taken seriously.

Sir, you have been our customer for many years.

You are an old customer who has supported us for a long time.

You are so familiar with our business that you must be our old customer. Sorry, we made such a mistake. I'm really sorry.

4. Sir/Miss, I'm sorry that the previous service made you feel bad. Our store attaches great importance to customers' opinions, and we will reflect what you said to relevant departments for improvement as soon as possible.

Third, replace "you" with "I"

1, you're confusing me-I don't quite understand. Can you repeat your question?

You made a mistake-I think there may be a misunderstanding in our communication.

I've made it very clear-maybe I didn't explain it clearly and you misunderstood.

4.do you understand? Do you understand my explanation?

Fourth, sweet mouth.

1. Thank you very much for your good advice. We will reflect upward, because with your suggestion, we will make continuous progress.

2. Thank you for your understanding and support (when the customer is dissatisfied but not pursuing). We will constantly improve our service to your satisfaction.

Sir, you are our old customer. Of course, we can't betray your trust.

You can use it safely after this problem is solved. Thank you for your supervision of our service, which will make us do better.

Verb (short for verb) The Art of Refusal

1, miss, I can understand your idea very well, but I'm sorry that we can't meet your specific requirements for the time being. I'll feedback your situation to the relevant departments first, and then contact you when the departments reply, okay?

What you said does have some truth. If we can help you, we will do our best. Please forgive me if we can't help you

Sir, you are our customer, and it is our job requirement to try to satisfy you. I'm sorry, what you said does have some truth. If we can help you, we will do our best. Please forgive us if we can't help you.