Robert owen once said that spending money on improving the quality of labor force is the best investment for enterprise managers. The property management industry, known as sunrise industry, has shown more and more vitality after more than 20 years of development. In order to meet the needs of market economy development, the staff training of property management enterprises has become very important.
Second, the purpose and significance
(A) Staff training is the need for property management companies to participate in market competition.
In the final analysis, the competition of property management enterprises is the competition of talents. In addition to recruiting suitable talents from the market, a more effective way for property management enterprises is to improve the quality of existing employees through training to meet the needs of enterprises.
(B) Staff training is a way for managers of property management companies to motivate employees.
In today's society, learning and training have become an important means for many people to change their lives and environment. Almost everyone has the need and desire to learn. The rich learning atmosphere and effective learning policies in property management enterprises will be attractive enough for employees and conducive to the stability of the workforce. Far-sighted managers even regard learning and training as employee benefits, giving or rewarding employees.
(C) Staff training is the foundation of the modernization of property management enterprises.
After more than 20 years of development, the property management industry has changed from the traditional cooperative housing management to the market-oriented management based on entrusted management. This socialized and market-oriented management mode puts forward higher requirements for the quality of property management practitioners. Property management is not only a labor-intensive industry, but also needs a large number of excellent talents who are proficient in management to promote its development. Therefore, staff training is the basic link and reliable guarantee to realize the modernization of property management enterprises.
Three, the development of property management enterprise training regulations
Training is a long-term work of property management enterprises, and property management enterprises should formulate training regulations according to their own conditions to make training institutionalized and standardized. Training regulations mainly include the purpose and significance of training, the basic content of training, training methods, training classification, training organization and implementation, training supervision and management, training effect evaluation, etc.
Four, the content of property management enterprise training
Property management involves a lot of content and training is relatively complicated, but generally speaking, training can include three aspects.
(A) enterprise-related knowledge training
This kind of training is to make every employee have a comprehensive understanding of the company's history, present situation, future planning, management service concept, business scope, internal rules and regulations, human resource management, etc.
(B) property management basic knowledge training
This kind of training is mainly to make managers and operators familiar with and master the basic knowledge related to enterprise management and property management.
(3) Special skills training for property management practitioners
This kind of training is to improve the practical work skills of grass-roots managers and operators.
Verb (abbreviation of verb) property management enterprise training plan
(a) training needs analysis
1, the content of training demand analysis
Before making a training plan, we should first make a comprehensive analysis of the training needs of enterprises, mainly including three aspects.
(1) tissue analysis
Combined with the annual management development plan of enterprises, this paper analyzes what training enterprises and departments need to ensure the implementation of the plan.
(2) Task analysis
According to the work content of the enterprise, analyze what training individuals need to carry out to ensure the completion of the task.
⑶ Personal analysis
According to the present situation of enterprise human resources, analyze who needs training and what the specific content of training is.
2, the method of demand analysis
(1) questionnaire survey method
Send out a training demand questionnaire to the employees of the enterprise, so that the employees can make suggestions on what kind of training the enterprise should organize in combination with the development strategy of the enterprise. Let employees put forward training needs according to their own work tasks; Let employees put forward training needs according to their personal development. Questionnaire survey is a very common and effective method. This method can cultivate the enthusiasm of employees who care about learning, love learning and participate in learning. It is not only a training demand analysis method, but also an important content of corporate culture construction, which is more effective.
(2) Appointment interview method
Managers are selected from different management levels, different departments and different types of operators for interviews, and the overall training needs of the company are determined according to the information obtained from the interviews.
(3) Meeting survey method
Hold a training demand analysis meeting, so that participants can put forward training needs.
(4) Performance evaluation method
According to the daily work performance of employees, we can determine which aspects of employees have defects, so as to carry out targeted training and improve employees' working ability in these aspects.
5] Report review method
Conduct a comprehensive review according to the training demand reports provided by various departments to determine the required training content.
(2) Make a training plan. The purpose of the training plan is to define the objectives of the training work and make an overall plan for achieving these objectives; The training plan will be formulated layer by layer to coordinate and integrate various activities.
1, development program
According to the content of training demand analysis, combined with departmental training objectives and annual development plans, all departments of the enterprise make their own annual training plans, which are reported to the human resources management department of the enterprise, and then the human resources management department of the enterprise makes the training plan of the whole enterprise in combination with the annual development plan and the overall training objectives of the enterprise.
2, the plan content
In order to ensure the quality of training on time, the training plan should include five aspects: training objectives, curriculum, training methods, training control and training evaluation.
(1) culture target
Training objectives refer to the expected results achieved through training, including the training results required by individuals, departments and the whole enterprise. Training goal is the basis of making training plan, which determines a series of contents such as training courses and training methods. At the same time, training objectives are the basis of training evaluation and training evaluation. Therefore, the formulation of training objectives should be accurate, detailed and measurable.
⑵ Curriculum setting
Training courses include training course name, training time, training place, introduction of trainers, training requirements of training courses and so on. Clear training requirements help employees to prepare and pay attention to the training content in advance, which is conducive to improving the training effect.
(3) Training methods
According to different training contents and training objects, different training methods can be adopted. Commonly used training methods include lectures, apprenticeships, island discussions, role-playing, management games, observation examples and so on.
① Teaching methods
Teaching method is one of the most commonly used teaching methods, and teachers usually impart some knowledge directly to students. The advantages of this method are saving money, teaching many subjects, facing many students at the same time and benefiting many students at the same time.
② Apprenticeship
Apprenticeship is the oldest teaching method, but it is still the most commonly used method for enterprises to train new people. It is characterized by an experienced master who is responsible for helping one or several new employees to improve their work skills through a series of processes such as teaching, demonstration, practice, inspection and feedback. Apprenticeship system is more suitable for technical work such as security, greening, cleaning and maintenance in property management practice.
③ Island discussion method
In groups of 5-7 people, employees discuss specific topics or themes around a round table (also known as an "island"). Instruct teachers to control the time and progress of training. Every employee is free to express his opinions, but he is not allowed to refute others' opinions. The tutor writes everyone's opinions on the blackboard and encourages employees to say newer or weirder ideas. When everyone has finished all their ideas, under the guidance of the instructor, the employees evaluate each opinion and finally choose the answer that everyone is satisfied with. This small island discussion is an effective way to guide employees to solve management problems themselves.
④ Role-playing method
Role-playing method is to let trainees imagine that they are a role of the company and solve problems accordingly. This method can make trainees analyze and solve problems in an immersive way, which is very helpful for employees to improve their work skills and change their work habits. For example, let employees play the role of owners to provide corresponding services and improve their service awareness; Only when employees with bad work habits change roles with their superiors can they change their work habits.
⑤ management games method.
This method integrates education into the game, and lets students understand the management ideas by completing the exquisite game designed in advance. For example, organize employees to debate controversial property management events and raise awareness in the debate.
⑥ observation and example method
By organizing on-the-spot investigation, the relevant materials and information are displayed to students by using TV sets, video recorders, slide projectors, tape recorders, projectors and other equipment, so that employees can learn experience, find problems and improve their work.
3. Training control
The purpose of training control is to monitor the training activities to ensure that the training activities are carried out as planned and correct the deviation in the training process. Training attendance system and teacher evaluation system can be adopted. Employees can also be assessed at the end of each training, and the assessment results can be included in the performance appraisal and linked to the treatment of employees.
4. Training evaluation
After each training, we can evaluate the training effect through the employee's training report and employee's performance, so as to take better training measures in future training.
Organization and implementation of intransitive verb training
Training organization and implementation is the core of property management training, including what to do, how to do it and who will do it.
(A) the functions and tasks of the human resources management department
Staff training is one of the main work contents of human resource management department, and its main functions include planning, organizing, coordinating and supervising. Specific functions and tasks include:
1, determine the training needs of personnel at all levels, listen to the training needs of various departments, and make training plans according to the training needs;
2, organize the implementation of property management enterprise training plan;
3. Regularly report the training expenses to the superior;
4. Organize and implement various training courses and activities;
5, do a good job of employee training file management;
6, do a good job in the collection of training materials, and compile basic teaching materials that meet the characteristics of enterprise management;
7. Maintain training facilities and venues, and fully develop and utilize all kinds of training resources.
(B) Training classification and implementation points
Classification is to establish a three-dimensional training model, so as to organize and implement training work in a targeted manner. Training classification can be divided according to different training objects, stages, contents and types.
1, depending on the level of the culture object.
(1) Senior management
① Training purpose
Proficient in business management related knowledge, master the basic knowledge of property management, be familiar with work-related legal knowledge and understand financial management related knowledge.
② Training content
A, enterprise management class
Basic management functions, organizational culture construction, decision-making, strategic management, organizational structure and design, human resource management, reform and innovation management, organizational behavior, employee motivation, communication and interpersonal communication, control system, brand planning and public relations.
B, property management
Real estate management theory knowledge, property management knowledge, architectural knowledge, mechanical and electrical equipment maintenance basic knowledge, property environmental protection and management basic knowledge, public security management basic knowledge, greening management basic knowledge.
C, legal knowledge
Company law and related regulations, consumer rights law and related regulations, price law and related regulations, property management related regulations, building related regulations, house decoration related regulations, house decoration related regulations, price law and related regulations, public security management related regulations, fire protection management related regulations, water and electricity related regulations, environmental sanitation related regulations, greening management related regulations, accounting law and related regulations.
D, financial knowledge
Learn to read accounting statements, understand basic accounting subjects, and understand basic indicators of financial management.
④ Training methods
Special lectures, visits, short-term full-time study, on-the-job academic education.
⑤ Organize implementation.
Directly organized and implemented by the company's human resources management department.
⑥ Training evaluation
After each training, we can evaluate the training effect through interviews, so as to take better training measures in future training.
(2) Middle managers
(1), training purpose
Master the relevant knowledge of enterprise management, master the basic knowledge of property management, be familiar with the legal knowledge related to work, and understand the relevant knowledge of financial management.
② Training content
A, enterprise management class
Basic knowledge of management, official document writing, decision-making, organizational behavior, employee motivation skills, communication and interpersonal skills, control methods and public relations related to property management.
B, property management
Real estate management theory knowledge, property management knowledge, architectural knowledge, mechanical and electrical equipment maintenance basic knowledge, property environmental protection and management basic knowledge, public security management basic knowledge, greening management basic knowledge.
C, legal knowledge
Property management related regulations, consumer rights law and related regulations, price law and related regulations, building related regulations, house repair related regulations, house decoration related regulations, price law and related regulations, public security management related regulations, fire protection management related regulations, hydropower related regulations, environmental sanitation related regulations, greening management related regulations.
③ Training methods
Special lectures, observation teaching method, island discussion method, role-playing method, management games method.
④ Organize the implementation.
The basic courses are directly organized and implemented by the human resources management department of the company, and the professional courses are assisted and guided by the human resources management department.
⑤ Training evaluation
After each training, the training effect can be evaluated according to the employee's training report, so as to take better training measures in the future.
(3) Grassroots managers
① Training purpose
Understand the basic knowledge of enterprise management, master the basic knowledge of property management, and be familiar with the legal knowledge related to work.
② Training content
A, enterprise management class
Basic management functions, official document writing related to property management, employee motivation, communication and interpersonal communication, public relations.
B, property management
Property management knowledge, architectural knowledge, basic knowledge of mechanical and electrical equipment maintenance, basic knowledge of property environmental protection and management, basic knowledge of public security management, and basic knowledge of greening management.
C, legal knowledge
Property management related regulations, building related regulations, house renovation related regulations, house decoration related regulations, price law and related regulations, public security management related regulations, fire protection management related regulations, hydropower related regulations, environmental sanitation management related regulations, greening management related regulations.
③ Training methods
Special lectures, observation teaching method, island discussion method, role-playing method, management games method.
④ Organize the implementation.
The basic courses are directly organized and implemented by the human resources management department of the company, and the professional courses are assisted and guided by the human resources management department.
⑤ Training evaluation
After each training, the training effect can be evaluated according to the training report and performance of employees, so as to take better training measures in the future.
(4) Training of grass-roots operators
The purpose of this training is to enable grass-roots operators to master basic operating procedures, which can be organized and implemented by various departments.
2. According to different stages of training.
(1) Pre-job training
① Training purpose
Provide basic job knowledge and skills training for new employees, and determine their job qualifications through training.
② Training content
The company's history, organizational structure, responsibilities and authorities of various departments, management philosophy of treating customers and employees, products and services of the company, expectations of employees, and human resources policies of the company.
③ Organize the implementation.
Organized and implemented by the human resources department of the company.
④ Training evaluation
Go to work after passing the exam.
(2) On-the-job training
Provide on-the-job personnel with the knowledge and skills they need to learn to perform their duties.
(3) Migration training
The purpose of on-the-job personnel's pre-job training is to familiarize them with the knowledge and skills they should have in the new position.
3. According to different training types.
(1) Academic Education
It is a way of continuing education for adults, and the company should actively support it during working hours, and can also give some financial support if conditions permit. The main ways of academic education are night school and correspondence.
(2) Vocational skills training
According to the relevant regulations of the Ministry of Labor and Social Security, technical jobs such as property management and electricians must hold technical qualification certificates before they can take up their posts, and personnel engaged in these jobs must participate in corresponding training and obtain evidence after passing the examination. This kind of training is generally entrusted to a training institution recognized by the labor department.
(3) Special training
Training to improve employees' professional skills. This kind of training is generally conducted through special lectures. For example: writing training to improve employees' official document writing ability; Etiquette and etiquette training to improve the service level of employees.
Seven, the misunderstanding of training work
(A) staff training is not important
Some managers think that training is not important, which is very wrong. Staff training is very important. Only through training can managers' intentions be implemented; Only through training can the company's system be implemented concretely; Only through training can the quality of employees be improved; Only through training can enterprises be in an invincible position in the market.
(B) Staff training is risky.
Some managers are worried that the employees they have trained will change jobs, so they don't pay much attention to training. In fact, this is a very short-sighted behavior, and the result will only make the quality of the company's employees stay at a low level. Excellent employees will leave the company because they can't get training. In the end, the company will only leave some mediocre employees.
(3) Staff training is a matter for the personnel department.
Staff training is a long-term and lasting strategic work of an enterprise, and it is a systematic project, which involves every employee of the enterprise and needs the cooperation of all aspects of the enterprise and the guarantee of human, financial, material and information resources. Therefore, it is not a matter of any department, but something that the whole enterprise should pay attention to, which should arouse the great attention of enterprise managers.