1, orientation training for new employees
(1), this work is mainly undertaken by the full-time training department of the hotel.
(2), the training content is mainly the basic knowledge of the hotel, should include:
Hotel introduction? Basic hotel management system (such as employee handbook, attendance system, reward and punishment system, request and report system, gfd requirements, etc.). )
Hotel awareness? Polite? Professional ethics? Safety and fire protection? language
(3) Training and attending classes are the main forms.
2. Induction training for new employees
(1), this work is mainly undertaken by departments and national professional and technical evaluation institutions;
(2), the main contents of the training should include:
Department introduction? Post responsibility system? Post discipline
Basic knowledge of professional posts (if you need to work with certificates, you should arrange to participate in the training and examination of the national professional post qualification certificate, and you can arrange work only after obtaining the post certificate through the examination).
Basic operating procedures for post work? Safe operation and fire fighting system? rotation/relay system
(3) Class training is the main form.
3, on-the-job training
(1), the hotel engineering personnel training is mainly on-the-job training, which is the responsibility of the department.
(2), the training content should include:
professional knowledge
Equipment maintenance specification
Common faults of important equipment and their maintenance and handling skills
Accident emergency treatment scheme
Hotel consciousness and civilized construction
Safe construction and fire fighting
Coordination and communication skills at work
Professional ethics and social morality
Basic knowledge of management
How to train new employees
Work summary and accident analysis
(3) The training methods are diverse and flexible, and each department can adopt different training methods according to the actual situation, so as to achieve better training effect:
Centralized teaching
Bring the new and the old, and bring the new and the good.
Instead of training by doing (integrating the training content into daily work and achieving the training purpose through practical operation).
Pre-shift and post-shift meeting (see sewing needle, do a good job in training)
Cross-training (exchanging jobs between different types of jobs for work and training, so that the trained employees can specialize in multiple skills and make a good reserve for the human resources of the department).
Work summary analysis meeting.
Retraining of old employees (organize retraining for the contents of previous training to deepen the impression and improve work skills).
4. Training abroad
(1), hotels and departments are responsible for organizing the implementation.
(2) The training content is selected according to the present management and future development needs of hotels and departments. After the training is completed, you can take what you have learned back and teach it to other colleagues and apply it to your work.
(3) Ways include going abroad for inspection and arranging for further study in domestic or foreign professional schools.
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