Matters needing attention in property cleaning:
1. Politeness and gfd
Uniform clothing and image are also the basic requirements of a good gfd. Employees can't resist wearing work clothes or other standard requirements for various reasons, such as clothes that are not suitable or don't like them very much, or they are afraid of meeting acquaintances, so that they don't wear them or wear them irregularly.
2. Customer needs and working standards
Identify the needs of property users, understand the problems that customers care about, and formulate detailed service plans accordingly, formulate work priorities, detailed work standards and inspection standards, and list work points, quality control points and work record requirements. Check the implementation of established working standards and regulations, and evaluate their applicability from time to time.
3. Appropriate tools and processes
The important factors affecting work efficiency are workflow, technology and tools. For example, using a glass scraper when cleaning glass will have better efficiency and effect; The efficiency and effect of high-pressure water gun washing floor are obviously different from ordinary water.
4. Daily supervision and management
In the daily management of cleaning work, many managers easily walk into a misunderstanding that the work is basically completed when the division of labor and arrangement are completed, and the effect of the division of labor and arrangement has not been verified. I don't know if the employees understand, which leads to the actual results often inconsistent with their own imagination. If employees are scolded, criticized and punished for this, the result will be that employees will "find another job." Managers are entirely responsible for failing to achieve their goals.
5. Analyze employee characteristics
In daily management, we should pay attention to the crowd characteristics of cleaning staff, analyze and study their work characteristics and personality characteristics, as well as the personality characteristics of a single individual, and adopt appropriate methods in a targeted manner to achieve the purpose of cleaning, and must not take a rude or overly accommodating way. The family situation, education level and age of cleaning staff are different, which easily affects job mobility. Therefore, these should be considered in management.
6. Training work
Anyone can do general household cleaning that does not emphasize efficiency and effectiveness. Professional cleaning work that requires strict efficiency and effectiveness is different and requires professional training. Training should not only make the cleaning staff know how to clean, use various tools correctly, use different cleaning tools and methods according to different cleaning situations, but also standardize the work flow, achieve the purpose of high efficiency and high quality, and ensure customer satisfaction. After the training, we should pay attention to the on-site inspection and follow up the training effect, and correct or retrain the nonconformities in time when they are found.
7. Work record
Recording is a very important link in quality management. On the one hand, it can provide evidence of work, on the other hand, it can make employees have a stronger sense of responsibility, which is convenient for managers to check, supervise, analyze and correct improper work, and correct or punish those who do not work as required.