Work plan of cleaning supervisor 1 I started working in xxxx company in may of 20xx, and it has been x years now. I am mainly responsible for the cleaning supervisor's work in the sales area of shopping malls, such as recruiting personnel, talent management, training and communication, and I learned it almost from scratch. With the careful guidance and great help of the company leaders, according to the work requirements of our company, and through the concerted efforts and conscientious work of employees in various jurisdictions, we have successfully completed a series of cleaning services with the mentality of "the home of the shopping mall is my home", and hereby summarize our work experience in the past year. Summarize experience and lessons, find out shortcomings, and lay a good foundation for next year's work.
I. Summary of Work in 20xx
1, adjust measures to local conditions, and distinguish work priorities. At work, the cleaning staff can know the basic situation of each floor in detail and master the main points of cleaning through one year's training and communication. Lobby and bathroom are the places where staff come in and out most frequently, and they are also the places where they get dirty most easily. The focus of cleaning is the lobby and bathroom. Especially the urinal and dead angle in the bathroom, so that the urinal is free of dirt and the bathroom is clean and tasteless; The ground is clean, dust-free and footprint-free; There are no stains on the wall.
2. Perform duties and abide by rules and regulations. For work, as long as the cleaning tools and cleaning supplies are used correctly and reasonably in strict accordance with the work flow, the long-term use of tools can be guaranteed. In terms of discipline, it is necessary to strengthen the ideological style construction of cleaning staff, regularly inspect and supervise, strictly follow the reward and punishment system, reward good performance and criticize poor performance. Form an incentive mechanism to make the cleaning work form a conscience cycle.
3, overall coordination, pay attention to coordination. For the maintenance phenomenon at work, all of us actively cooperate with the maintenance personnel, report the leakage phenomenon to the company and maintenance personnel in time so as to deal with it in time, avoid causing heavy losses, and do a good job of cleaning after maintenance. Let all of us have a collective consciousness, actively contribute to the enterprise and maintain the company image.
4, hands-on, pay attention to teamwork. In work and life, we should unite every employee with our affinity and be able to blend in with the cleaning staff. While strictly demanding them, fully mobilize the enthusiasm and initiative of employees, so that employees can correct their service attitude, work conscientiously and responsibly, communicate with them in time, care more about them in life, help them in time if they have difficulties, solve their worries and concentrate on their work.
5. Save energy and reduce materials to reduce the burden on enterprises. For enterprises that have worked for 8 years, they already feel at home. In their work, they strive to improve the efficiency of cleaning tools and ensure the cleanliness and hygiene standards in the spirit of economy and simplicity. 20xx years, the following examples. Example: Buy 65,438+00 line mops at the beginning of 20xx (mainly used in shopping malls). After 1 year's use, there are five new ones in the warehouse, including dust pushers (mainly used to clean the ground), including dust pushers and dust pushers. For the broken dust pusher, if it still works, take the initiative to find someone to weld it while maintaining the welding ability. We haven't sold a broom for a year. Last year, we bought 1 1 brooms and only used five. The broken part is often reinforced with iron wire to make it durable. The front of tussah water often breaks down. I haven't bought it for a year. Although all kinds of data are unremarkable, I am glad that I can start from a small place and reduce the burden on enterprises from a small place.
Second, the shortcomings of 20xx:
Cleaning knowledge needs continuous learning. I will continue to learn in my future work and strive to enrich my knowledge, paving the way for the smooth development of my future work. Management ability needs to be continuously improved. Due to lack of management experience, many things are not handled satisfactorily. In the future work, we should continue to learn from others, see more, learn more and ask more questions. Energy conservation and consumption reduction also need constant innovation. According to the actual work situation, gradually standardize the management of cleaning supplies, so as to carefully maintain cleaning supplies and extend the service life of tools and equipment as much as possible. Pay attention to saving water and electricity in the responsible area, turn off the lights and water in time, and start from small things.
Three. 20xx work plan
1, improve self-awareness and strengthen learning ability. In the future work, we will constantly discover our own shortcomings through "learning, comparing and watching", actively learn from the excellent experience of our peers, constantly improve our professional knowledge and skills, and enhance our management ability. Let the cleaning department play a greater role.
2. Improve work efficiency and ensure work quality. Constantly grasp the "efficiency and quality" two-wheel drive in the work, so that the working hours can be reasonably utilized, the professional skills of cleaning staff can be further improved, and the supervision and inspection can be strengthened. Improve employees' consciousness and learn to find and solve problems.
Continue to save energy and reduce consumption, and strictly manage materials. In the use of cleaning tools, the awareness of saving is constantly expounded, and what can be repaired must be repaired, so as to eliminate waste, save costs and improve efficiency for the company.
3. Strengthen humanistic care and improve team performance. Constantly learn interpersonal skills, correctly handle the relationship with employees and create a good working environment. Eight years of work has left me a lot of valuable experience, which is also a fortune on my growth path. However, my work still needs to be improved. I will conscientiously sum up past experience and lessons, carry forward achievements, overcome shortcomings, devote myself to my work under the guidance of the company and make greater efforts in the new year.
Cleaning supervisor's work plan 2 Time flies, 20xx years have passed quickly, and it has been more than a year since I came to xx Property Company. First of all, I want to thank the company leaders for their trust and concern, and give me a platform to learn and show myself.
During this year, I had disputes and tiredness with everyone here, but more often I sweated together, persisted together and struggled together. In the company manager, I learned the spirit of being resolute and resolute, not afraid of difficulties when things happen, and the ways and means of communicating with the owners; I learned from General Manager X of the head office that we should have a holistic view of our work, pay attention to every detail in our life, and have a sense of responsibility for our work. It can be summed up in one sentence: "Details determine success or failure!"
"Details determine success or failure!" I understand this sentence very well, and I understand it very well, but it will always fail to achieve the ideal effect for various reasons. I will never shirk my responsibility. Although the sanitation of the residential area is not up to standard, although it is affected by the illegal operation of construction vehicles, it is more because my own control of the cleaning work in the residential area is not in place, my understanding and arrangement of the work, and my communication with the cleaning staff can not achieve the expected goals and effects. These will be the places where I need to improve and learn constantly in my future life and work.
Despite all kinds of disappointments, we have some bright spots in this year. During the period when the pressure of cleaning work was the greatest, our office worked together for the environmental sanitation of the community for many times, cleaning up the paper and pomace in every corner of the community, so that the owners of the community could see our attitude of serving everyone attentively and played a very good lead role for the cleaning staff. Wechat platform of property management circle. We can do it, and of course they can do it, but our division of labor is different. Until now, we will take time to call everyone to pick up garbage in the community.
At noon, we also collected property fees in the community under the scorching sun or cold wind, and every time we met the basic requirements of the meeting, even exceeded the requirements, and successfully controlled the unpaid property fees within a certain amount.
After the company clearly divided the cleaning department and the security department, our two departments also cooperated sincerely for many times. During the "Three Innovations and One Office" in the city, before and after the activities of opening houses and selling houses, and during festivals, we washed the roads together, cleaned the pools, and moved all kinds of sundries for the environmental work of the community. Dust, dirt, sweat, laughter and curses constitute a harmonious and sunny picture. At this time, we are the most United and combative.
I. Work completed
1, wash the road 8 times, clean the pool 12 times, clean the elevator water 4 times, and clean the vacant room 4 times.
2. Clean the lounge and move it twice.
3. Clean up and transfer the garbage around the garbage pool for 3 times.
4. The holiday community will arrange it twice.
5. Assist the engineering department to repair all short-circuit street lamps in the community for 3 times.
6. Repair the washbasin in the bathroom of the sales hall for 3 times and flush the toilet valve for 4 times.
7.2#6# building is reclaimed twice.
8. Wash the sanitary corner of the community for 6 times.
9. Kill germs, snakes, insects, mice and ants in the community twice.
10, 17# 19# elevators were disinfected together 12 times.
1 1, emergency cleaning of the club gate 1 time.
In addition to daily work, the work of various departments will overlap to a certain extent, and many urgent tasks must be completed through mutual cooperation, such as replacing the voice-activated lights in the corridor, handling complaints from owners, and assisting in security at night.
Second, shortcomings in the work.
I have a great lack of management, which is also my biggest defect, but I can come to the company at any time when I have a rest, and I can work with you until two or three in the morning when the work task is heavy. In the future, I will try my best to make up for my shortcomings, improve my ability in all aspects and make achievements for the company and myself.
1. Due to the rolling development of the previous project, most roads in the residential area overlap with the construction roads, and the flow of cleaning staff is unbalanced. Moreover, I was negligent in management, which led to the shortage of cleaning staff in the second half of this year, which led to the substandard environmental sanitation of the community, which made the owners dissatisfied and also had a certain impact on the company's collection of property fees.
2. In the management of cleaning staff, there is no ideological work and no reasonable arrangement of work, which leads to emotional instability and passive work of cleaning staff.
3. For various reasons, I didn't properly check the work of the cleaning staff, which led them to be more lazy and unable to finish the work on time with good quality and quantity.
All kinds of shortcomings have caused adverse effects on the company, and I apologize to the company leaders.
Three. 20xx work plan
1, strengthen communication and interaction with cleaning staff, set an example to carry forward the spirit of unity and cooperation, do a good job every day, stabilize the mood of cleaning staff and maintain high work passion.
2, improve their own management deficiencies, from all aspects to learn the ways and means of property work.
3. Fully analyze and plan the cleaning work together with the leaders, and formulate more detailed cleaning service requirements and standards according to the particularity of this community.
4. Implement the meeting spirit and work arrangement of each meeting.
Finally, I hope our company can go further, gain the trust of more owners, attract more talents, develop stronger and better, and let every employee of the company and the owners of the community live and work in a beautiful, clean, safe and tasteful environment.
Cleaning supervisor work plan 3 I am the cleaning supervisor, managing xx cleaning staff. My work has also ushered in a new year, and I want to make new plans for my work. The following is my work plan for this year:
First, increase staff training.
Cleaning work is not only simple cleaning, but also makes guests feel comfortable in the environment, so the usual cleaning methods cannot be used. Therefore, some training is necessary. This is not only for cleaning staff to clean the environment more cleanly, but also for cleaning staff to have better and more professional skills, so that guests are satisfied and like it more. Training in tool use, civilized behavior, task allocation and efficient cleaning. Let the guests see that cleaning staff is an recognized profession, respected and better cleaned.
Second, stabilize the team of cleaning staff.
From my previous work, I found that many cleaning staff change jobs every year, so the loss of cleaning staff is very serious, and it is not a small expense to train new people every year. So this year, as a supervisor, I will try to spread the cleaning work to different places and try to stabilize the number of people. Once someone resigns, it is necessary to attract new cleaning staff in time to ensure the normal operation of cleaning work and avoid the imbalance caused by fewer people. In this way, it is necessary to raise their wages appropriately, let them stay and continue to work, and people will not always go out, leaving the whole team in an unbalanced state.
Third, strengthen their management ability.
My management work is not mature enough, so the management of employees is not strict, which is not conducive to cleaning. So I want to strengthen my ability in this respect, so that employees have awe of me, so as to work better and not have lazy thoughts. Strict management, cleaning staff will try their best to do their own work, and will not relax and slack off cleaning work. So I'm going to read relevant books in this field to learn, and I'm also going to grasp the training opportunities given by the company, strive to stabilize my supervisor's work, make contributions to the company's cleaning cause, and be a good manager.
I believe that after the previous lessons, this year I will learn from the previous experience, do my own business well, don't let the leaders down, strengthen the cleaning team and collect help for the company. As a supervisor, I have the obligation to manage the work of employees, and I have the obligation to do my own work well. This year is full of challenges, and I will try my best to go against the current and give full play to my greatest use. I believe I can do a good job as a cleaning supervisor this year. Please believe me. I believe I can get good grades.
Under the guidance and strong support of the company leaders, according to the company's work requirements, in line with the property service tenet of "your satisfaction is our eternal pursuit", the company management philosophy of "people-oriented, customer-oriented, honesty-oriented, quality-oriented", the company's development goal of "improving the level, creating benefits and building brands" and "service first, customer first", through the joint efforts of all employees in the department, We have carried out a series of high-quality service work. Now we briefly summarize the experience and lessons, find out the shortcomings, dig deep into and refine the work content according to the 20xx work situation and company requirements, and formulate the 20xx work plan, standards and goals.
First, the standardization of cleaning work.
1, standardized trainers. Strive to cultivate and bring up a team with strong professional skills, positive style and high quality. It is the premise of cleaning work, and only the professionally trained team can adapt to the requirements of management modernization and cleaning specialization of Jiete Company. In order to establish a good working order and improve the quality and efficiency of employees, we will organize employees to carry out all-round training in a planned way. In view of the large number of new employees, the class meeting theory and on-the-job demonstration method are implemented for training. The monitor teaches by hand; Mentoring the old employees, giving full play to the professional skills of the squad leader and mobilizing the enthusiasm of the old employees. This makes it easy for new employees to accept and master. It not only improves the skills of employees, but also narrows the distance between colleagues. Strictly control the training, explain the main points of operation, and be diligent and quick (that is, do it diligently and quickly); First rough and then fine, one step in place, people walk things clearly (that is, do it thoroughly, people take away all the garbage, sundries and tools). Take employee training as the index task of daily work, and concentrate on training once a week when appropriate. The training contents include: basic cleaning skills, job responsibilities, operation safety, performance and use of cleaning agents, and use of machinery and equipment. At the same time, it provides uninterrupted guidance and training in daily work, and the training runs through the whole year of 20xx. After the training, we need to make an evaluation. The assessment criteria are: the actual operation assessment 100% is qualified, and the theoretical assessment is 95% qualified.
2, according to the standardization, create posts, a person, a floor, responsibility to people, jobs to people, sign the post responsibility. Let employees have standards in mind, arrange the daily work table in an orderly manner and operate in a standardized manner. There is no dead angle or omission in the whole work area.
3, according to the standardization of inspection, supervisor and monitor don't go through the motions in the inspection work, we should adhere to the standard inspection, self-examination, mutual inspection, monitor inspection, supervisor inspection, spot check and other inspection systems, and link the inspection results with employees' wages. Adhere to daily inspections, supervise cleaning work, and correct problems in time when found.
Second, the normalization of management elements.
1. Normalization of infrastructure management. Check all kinds of facilities carefully at ordinary times, and report for repair in time when problems are found. The fault will not last overnight.
2. Standardization of material management. The acquisition process and procedures are complete, and the examination and approval system is strictly implemented, so as to dig deep into the cleaning cost potential, put an end to waste, save costs for the company and improve efficiency. 3. Normalization of working methods. Formulate working standards and procedures for each post, constantly improve loopholes, ensure that employees are guided by correct working methods, and keep all work under control. According to the actual situation, formulate post operation rules, inspection rules, training rules, language behavior rules and related work skills. And let the cleaning staff recite it.
4. Standardization of occupational health and safety management. Identify the risks existing in cleaning jobs, formulate measures for dangerous sources, and educate employees on self-protection at work. The use of high platform, high window, outdoor, electrical equipment and mechanical equipment is the key content for education and prompt, to ensure safety and accident-free, and to achieve safe service.
5. Standardization of monthly report, weekly evaluation, weekly accounting and attendance. Make all kinds of reports in time, and make them standardized and procedural.
Thirdly, the standardization of human resource management.
1. Train employees at different levels, set work goals for employees, encourage employees to learn and develop themselves, and strive to improve their comprehensive quality.
2. Strengthen the management of cleaning staff again. In view of the scattered building corridors, large area, complex nature of public areas and large population flow, it is necessary to strengthen the management of 20xx to make it systematic, standardized and benign.
(1) Strengthen work quality supervision and strive for perfection. Strengthen the management of employees' service awareness, flexible handling of problems at work and active service.
(2) Pay attention to the training and education of employees and improve their professional ethics and service awareness.
(3) Strengthen the basic management ability of the monitor.
(4) Quantification of working standards and strong operability.
(5) Daily training to familiarize employees with work processes and service standards and improve service quality.
3. Make emergency plans for some emergencies, and train employees to improve employee satisfaction. Such as water pipe burst, water leakage, freezing, etc., so that employees can master it skillfully and not panic.
4. Further improve the working efficiency and quality of cleaning staff, strive for perfection, and strengthen supervision and inspection. Train the cleaning staff on active service awareness, adjust the thinking of employees, encourage employees to form the habit of active self-inspection, and learn to find and solve problems. Only by being good at planning can the work be carried out in a step-by-step and orderly manner; Only by being good at summing up and finding shortcomings can the work performance be benign.
In 5.20xx, we will also manage the Wanda basement of Taiyuan Street and the sales office of Yi Bei Road, with the same standards as Tiexi Wanda, with high standards and strict requirements to satisfy the owners and Party A. ..
Fourth, the owner and Party A are satisfied with the inspection.
Attach great importance to the inspection of superiors, organize manpower and material resources in time, and do all the work well to satisfy Party A and reassure the company.
Fifth, the relationship between higher and lower levels is harmonious.
Correctly handle the relationship with Party A and employees, standardize and coordinate various relationships, and create a good and harmonious working environment.
No pains, no gains, a long way to go. We should seriously sum up.
Draw lessons from the past, carry forward achievements and overcome shortcomings. Under the guidance of the head office and the direct leadership of Manager Jin, we have gone all out and devoted ourselves to a new level of cleaning work in wanda plaza and made greater efforts to build the brand image of Jiete.
Work plan of cleaning supervisor 5 1. Do a good job in the overall quality construction of the cleaning team.
Strengthen the ideological education of employees, so that every employee can realize that "the ocean is my home", "we are a whole" and "the honor and disgrace of cleaning is the honor and disgrace of all of us". Pay attention to employees' service consciousness, establish the concept of "owner first, service first", and let every employee serve the residents. "Think about what residents think and worry about what residents are worried about", which makes residents deeply feel the warmth of home. At the same time, we also pay attention to learning some professional skills and knowledge, because only by continuous learning and continuous progress can we strive for development.
The second is to further improve the rules and regulations of the cleaning group.
Strictly regulate the daily work and code of conduct of each employee with relevant rules and regulations, so that each employee can realize his own shortcomings and actively seek improvement.
Third, implement the "fixed-point service" plan.
Since the implementation of "fixed-point service", the cleaning team has provided fixed-point service according to the specific requirements of the management office through its own continuous efforts, further narrowing the distance between residents and us.
Fourth, cooperate with the ocean to complete various services.
Comply with the instructions issued by the management office, so that the cleaning service can be successfully completed, provide a clean environment for residents, and always be cautious to ensure the smooth handover of the house.
Five, gradually standardize the management of cleaning supplies.
In response to the call of Ocean Company to save energy and reduce consumption, the cleaning team frequently inspected and cleaned all kinds of equipment in their daily work according to their actual situation, which reduced the maintenance reports caused by insufficient equipment maintenance. Every cleaner should turn off the lights when people leave and turn off the tap when water is not used, so as to save money for the ocean company as much as possible.
Six, pay attention to safety accident prevention and awareness training.
Under the organization of the management office, conduct fire safety knowledge training and assessment, and explain the correct use of electrical appliances under the guidance of the maintenance personnel of the mobile base, so as to further improve the awareness of danger prevention of each employee.
Seven, standardized management of residential residents' health.
In order to make every household have a good living environment, the cleaning team supervises the hygiene of each floor. Ensure that the vacant rooms are not polluted, and the garbage on other floors can be cleaned at any time without being scribbled.
Eight, cooperate with the property management office to complete the internal inspection work.
In order to better meet the inspection of the ocean transportation department, the cleaning staff carried out detailed cleaning and maintenance work on all links. Ensure that there are no cobwebs, mosquitoes and flies, stains, dead corners and garbage on metal equipment. Secondly, organize job records to make up for the shortcomings.
Looking back on the work practice in the past year, we have improved in all aspects compared with the previous year. However, in the face of the continuous improvement of Party A's requirements for our professional skills, we still have many shortcomings, mainly in the following aspects.
1, professional skills are not comprehensive enough. We still can't finish the method of clearing up knowledge.
Thoroughly clean the surface, leaving hidden dangers for possible mistakes in future work. In the future work, we should continue to learn and strive to enrich our knowledge, so as to pave the way for the smooth development of future work.
In view of the above shortcomings, the cleaning team will focus on learning professional skills and knowledge in the next year, strengthen the service level of all employees, and make our "personalized service" develop better to meet the different needs of Party A, and a cleaning team with strong professional performance and warm and thoughtful service will repay Party A..
I joined the company in May of 20xx, and it has been 10 years now. I am mainly responsible for the work of the cleaning supervisor in the sales area of shopping malls, such as recruiting personnel, talent management, training, ditch department, etc. With the careful guidance and great help of the company leaders, according to the work requirements of our company, and with the mentality of "treating the home of the shopping mall as my home", we have successfully completed a series of cleaning services with good quality and quantity. Here, I want to sum up my work experience this year. Summarize experience and lessons, find out shortcomings, and lay a good foundation for next year's work.
1, adjust measures to local conditions, and distinguish work priorities. At work, the cleaning staff can know the basic situation of each floor in detail and master the cleaning points through one year's training and communication. Lobby and toilet are the places where workers go in and out most frequently, and they are also the dirtiest places. The focus of cleaning is the lobby and bathroom. Especially that dead angle of the urinal and the toilet, so that the urinal is free of dirt and the toilet is clean and odorless; The ground is flat, dust-free and footprint-free; There are no stains on the wall.
2. Perform duties and abide by rules and regulations. In terms of work, strictly follow the work flow, correctly and reasonably use cleaning tools and supplies to ensure the long-term use of tools. In terms of discipline, it is necessary to strengthen the ideological style construction of cleaning staff, conduct regular inspection and supervision, strictly follow the reward and punishment system, and reward the excellent and punish the poor. Form an incentive mechanism to make the cleaning work form a conscience cycle.
3, overall coordination, pay attention to coordination. We actively cooperate with maintenance personnel to report the leakage phenomenon to the company and maintenance personnel in time, so as to deal with it in time, avoid causing heavy losses, and do a good job of cleaning up after maintenance. Let us all have a collective consciousness, actively contribute to the enterprise and maintain the company image.
4, hands-on, pay attention to teamwork. You should use your affinity in your work and life.