According to the recruitment information and related reports of China Southern Airlines official website, the customer service position of China Southern Airlines belongs to regular employees, and they need to be hired through a formal recruitment process and sign a labor contract. Customer service personnel enjoy the rights and interests of regular employees during their work, including social insurance, paid vacation, year-end bonus, etc. In addition, the customer service staff of China Southern Airlines also need to receive professional training to provide professional services for passengers. Therefore, it can be confirmed that the customer service of China Southern Airlines is a regular worker.