Hold high the spirit of "Yimeng", actively and consciously integrate into the reform, development and stability of Linyi City, and make active efforts for the development of many local economic and social undertakings. At the beginning of the establishment of the driving school, we adhered to the main line of "turning brevity into eternity and ending as the starting point", abandoned the traditional mentoring model and established a teaching relationship of mutual trust and friendship; Under the premise of putting an end to "eat, take, get stuck and need" to implement clean teaching services, enterprises should strengthen internal management and strictly manage enterprises. Militarization management, reflection desk setting, complaint telephone setting, etc. Let employees fear; Integrity from the coach's words and deeds to the appearance of strict norms, unified service standards and processes. The coach turned on the water, took a good seat, held an umbrella, etc. For students, let them feel at home and see the truth in detail. The honest service model is constantly innovating to meet the changing service needs of students. Normal classes, weekend classes, night classes, reserved classes and Bora special classes meet the needs of different student groups and provide more personalized and characteristic services. A driving school that pays attention to humanistic care has built a bridge between honest people and students.
While developing continuously, honesty holds high the banner of "responsibility honesty and social honesty" and dares to undertake certain social responsibilities. The fund-raising activities for disaster relief, the continuous sponsorship of "Spring Bud Education Action" for out-of-school children, and the organization of the college entrance examination love service team have aroused great repercussions in society. In the activity of establishing a national civilized city in Linyi, the company actively organized more than 460 employees to carry out civilized traffic volunteer activities at several intersections in the urban area in the rain, which was praised by relevant leaders.
Example 1: training plan management regulations
In order to ensure the training quality and the training time of the trainees, according to the regulations on regular training management in the Teaching Syllabus of the Ministry of Communications, the daily delivery and collection time of vehicles is as follows:
Delivery and collection time:
Departure time is 8: 00 am10, afternoon 13: 10, and summer 13: 40.
65438+ 8: 30 pm
Pick-up time is 165438+ 0: 30 in the morning, 16: 30 in the afternoon and 17: 00 in summer.
265438+ 0 pm
break
1, 9: 45 am-10: 00 pm 14: 45- 15: 00 (summer 15: 15).
2. The rest time of road training is 10 minute, which is controlled by the coach and the trainees themselves, but overtime is not allowed.
3. The note column of the work order shall truthfully fill in the starting and ending time of the recess.
Calculation method of students picking up cars in advance and reducing class time
1. Students should indicate the start and end time of picking up the car in advance in the "Training Record" column of the coach's work sheet, and sign for confirmation (the student's signature must be completed before leaving the training ground), and at the same time reduce the effective class hours of the coach accordingly;
2. Less than half an hour in advance (calculated by hour), minus 1/4 effective class time.
3. If the car is picked up more than half an hour in advance and less than 1 hour (calculated by hour), the effective class hours will be reduced by 1/2.
4. If the car is collected in advance for more than 1 hour and less than 1.5 hours (calculated by hour), 3/4 of the effective class hours will be deducted.
5. If the car is collected in advance for more than 1.5 hours and less than 2 hours (calculated by hours), the effective class hours will be zero.
Theoretical explanation time
Each class has two 5 minutes, that is, 5 minutes before the start and 5 minutes before the end of each class.
Example 2: Coach's Code of Conduct
1, dress and standing posture are standardized, gfd is clean and tidy, and stand in front of the car to greet students according to the specified time.
2, safety first in teaching and training, full of spirit, kind attitude, serious and responsible, in strict accordance with the teaching plan for teaching.
3. Friend teaching, according to the characteristics of students, teaching students in accordance with their aptitude, to ensure that every student can learn to drive easily and live happily.
4. Insist on putting an end to the phenomenon of "eat, take, get stuck and want" and do not accept any gifts.
5. Be a teacher by example, strictly abide by the teaching requirements, standards and relevant regulations formulated by our company and the vehicle management office, and ensure the training quality and progress.
6. The sitting posture is standardized in teaching and training, and the inclination angle of the back of the co-pilot shall not be greater than 1 10 degrees.
7. Do not smoke in the car, answer the phone or do activities that hinder teaching during teaching and training.
8. It is forbidden to stop and chat together in teaching and training.
9, strictly abide by the teaching time, are not allowed to reduce the training time of students without reason.
10. Driving instructors and trainees must wear seat belts. On the way to get on and off, students must sit in the passenger seat and fasten their seat belts.
1 1. The vehicle is in good condition, all parts are complete, the vehicle capacity is neat, the seat cover is clean and flat, and the vehicle is cleaned regularly to ensure dust-free and odor-free.
12. No drunk driving or coaching.
13, it is not allowed to drive a vehicle with serious faults to take trainees for training.
14, no illegal parking, no substitution, no lectures.
15. Fill in the trainee training manual carefully and make an objective and true evaluation of the training effect.
16, the maximum speed limit of the examination (training) field is 40km/h, and the speed limit of other subjects is 5km/. Hours, except 100 meter conversion and width restriction subjects. Speeding and overtaking are not allowed. After the training, the vehicles shall be put into storage according to the number and parked neatly according to the specified requirements. The speed in school is not allowed to exceed 20km/h.
17, teaching and training should be carried out at designated sections, and the training route should not be changed without authorization. Integrity pays attention to the construction of corporate culture and strives to enhance its core competitiveness. Committed to building a harmonious, efficient, enterprising, United and equal excellent team; In terms of company culture, it embodies the cultural atmosphere of an excellent team. The main practices are as follows:
outdoor training
Efforts are not necessarily successful; Giving up is doomed to failure. Pay attention to the process of sharing and embody the spirit of expansion. If you work hard, you may fail; But giving up means giving up an opportunity, doomed to failure and without the possibility of success. In the daily work of company employees, we should always keep a full mental state, otherwise we will only fail. Even if you fail temporarily after your efforts, you will succeed in the end as long as you persist. The main themes are as follows:
1. Team spirit is the core of corporate culture;
2. Integrity and prudence (integrity, pragmatism, honesty and prudence in everything);
3. Do the right thing, and then do it right;
4. Failure to see the problem is the biggest problem, and the recurring problem is the style problem;
5. Service has only a starting point, and satisfaction has no end;
6. You give students services that exceed expectations, and students give you returns that exceed expectations;
7. Not afraid of incompetence, but afraid of perseverance;
8. Be responsible and organized;
9. Don't make excuses for failure, try to succeed;
10. Be willing to show that you are a useful person when you are busy. When you are at leisure, don't feel glad that you are an unnecessary person.
1 1. Face students with a smile, touch students with sincerity, and serve students with love;
12. It is not easy to do easy things, and it is not easy to do simple things every day;
13. It is very simple for a student to choose a student who is not easy to lose;
14. Little things are everything;
15. Do things according to the principle of being a man, and judge people by the results of doing things.
(2) Cheyou Club
Chengxin Automobile Association (IAA) is a comprehensive automobile club invested and established by Chengxin Industrial Company, which integrates trailer, rescue, vehicle inspection, sparring, insurance, stunt promotion and outward bound training. Serve drivers, car owners and car enthusiasts, and adopt membership operation mode. The club adheres to the service concept of "easy driving and happy life" and aims at "satisfying every member", and provides all-round, high-standard and humanized services for its members with professional operation. In the teaching mode, coaches are required to break the exam-oriented education mode, teach students in accordance with their aptitude, pay attention to methods, and adopt the method of "experiential teaching and formative teaching" to let students learn real skills. In teaching service, we advocate "touching service", require coaches to be enthusiastic, patient and kind, and strictly put an end to "outrageous and rude" teaching. In terms of teaching style, it is forbidden for coaches to "eat, take, get stuck and want" and create a pragmatic, efficient and clean learning and working atmosphere. In terms of employee training, employees are regularly trained in driving school coach competitions, business, teaching, rules and regulations, etc., and employees are organized to participate in professors' lectures and training, so that employees can fully master business knowledge, work easily and live happily.
Take "learn to drive easily and live happily" as the school philosophy. Integrity teaching, scientific training, serving every student wholeheartedly, and creating a warm driving environment wholeheartedly.
In order to meet the needs of different people and classes and embody the "people-oriented" training concept, driving schools have formulated different training plans and schemes according to their actual conditions.
Set up "night training courses" for office workers and busy private car owners, so that they can learn standardized driving skills quickly and save time and get a driver's license; The "special training class for teachers and students on holidays" is aimed at teachers and students to help them realize their dream of driving on holidays. Open a "weekend class" for friends who go to work in enterprises and institutions, and conduct driving training every Saturday and Sunday to ensure that work and study are correct.
On June 5438+ 10, 2006, we officially launched the first "appointment training course" in the city. Compared with other training modes in the past, the appointment of learning car has the characteristics of long or short time span and free and flexible learning time. While ensuring correct work and study, we also receive systematic and standardized driving skills training to provide the greatest convenience for citizens who have no fixed rest time.
In May, 2008, all the staff of Zheng Zhi Driving School mobilized and actively sang the trilogy of "Honest Service": the registration time changed from short to eternal; Turn the initial training into "first love" when learning to drive; Turn the end point into the starting point when you get the certificate. Firmly grasp the essence of service, start with the details, pay close attention to the key points, and comprehensively improve the service level.
For example: booking a car service
Telephone appointment:
1. The telephone dialing time is from 7: 00 to 2 1 point;
2. After the call is connected, you need to give your name, ID number, car number and time to make an appointment.
3. Cancellation must be made 24 hours in advance.
4. If the reservation is not cancelled within the specified time after booking the car, the training hours will be supplemented by the students at their own expense.
5. After the car booking is successful, send the trainees a contract car information.
6. Car call (omitted)
Front desk reservation:
1. Trainees should go directly to the reservation window at the front desk.
2. After students input the ID number and password into the car sharing system, they can get a car according to the query.
3. After the car is successful, print a single copy of the car.
Online booking:
1. The appointment time is 7:00-2 1:00, and the server stops running at other times.
2. Open the website of Zheng Zhi Driving School and click on the online car rental.
3. Fill in your ID number and password in the student number and password fields, and then log in. I suggest you save this address and enter it directly in the future.
When you see your name displayed at the top of the page, click the car button in the page.
5. Find the time period that needs to be reserved: if there is no text in the time period box, it means that the cars in this time period are all booked up; If the yellow word "about car" appears during the time period, it means that you can get a car at this time, just click the "about car" button, and you will see the car information in the "about car" column after success; If the gray word "about car" appears in the box during this time period, it means that although there is a car during this time period, it is too late to ask for a car. For details, please call customer service. If the blue word "Cancel" appears in the box after the reservation, it means that the car you reserved can still be returned at that time; If the gray word "Cancel" appears in the time slot box after booking, it means that the car you booked at that time slot can no longer be cancelled.