The contents of service etiquette training include standing posture, sitting posture, appearance, smile, attitude, skills, reception skills, communication skills, sincere concern for customers, self-confidence and so on.

The standardized training of service etiquette is service consciousness, gfd, image and posture, reception etiquette and service language.

relevant information

1. Etiquette is something that everyone must learn in society, especially business etiquette, which is required by universities. As service personnel, we should have a strong sense of service, so that we can effectively implement its service work. Respect customers, obey customers and treat customers as masters in their work, which is a concept that service personnel should have.

2. The appearance and dress of service personnel should strictly abide by the work regulations of the unit, such as wearing a flat and clean work uniform, neat hair, no long hair, no exaggerated headdress, etc. Make-up should be light, not heavy, with no peculiar smell in the body and fresh breath. The service personnel stand in many postures, and pay great attention to their postures.

Smile is the most beautiful and popular language in the world. In the hairdressing industry, a good smile will leave a deep impression on customers. It is the key to your service success and a powerful weapon for you to build a consumer group. Smiling in place also means guiding the success of consumption. The training is to let employees stand in front of the mirror and practice smiling for 5 minutes every day, and then let employees practice smiling with each other.

4. Employee's service attitude is the most critical part of service. Without a good service attitude, it will directly lead to the loss of customers and have a negative impact on our overall image and quality in the hearts of customers. There is a saying that we can't change the weather, but we can change our mood.