Time flies and hard work has come to an end. Looking back on the work during this period, there are some problems. It's time to write a self-inspection report seriously. How to write the self-inspection report so as not to be stereotyped? The following is the self-inspection report (generally 6 articles) I compiled for you to improve service quality, hoping to help you.
Self-inspection report on service quality 1 Over the past month, with the correct leadership of superiors and the joint efforts of all employees, the delivery work has achieved certain results, the production business has been developed, the management has been strengthened, the service has been improved, and the quality of employees has been improved.
The delivery work and service quality in May are reported as follows:
The delivery rate of small parcels on the same day increased by 3.04 percentage points, that on the third day increased by 0.25 percentage points, that on time decreased by 0.47 percentage points, that was the same as last month, that on time received information on small parcels decreased by 1. 12 percentage points, that on the first day of registration increased by 36, that on the third day of registration increased by 2.58 percentage points, and that on the third day of registration was the same as last month. The delivery rates of small packets on the first day, the third day, the first day of registration and the third day of registration have all increased, but the timely receipt rate of import information of small packets and the timely delivery rate of small packets have decreased. We must continue to work hard, grasp the quality and speed of delivery, and strive for the first place in the city!
Second, Wal-Mart's advertisement was opened for inspection, and customers were very satisfied with the advertisement! I hereby report it.
Self-inspection report on service quality II: The meaning of express delivery The new Postal Law holds that express delivery is a delivery activity in which letters, parcels, printed matter and other items are delivered to a specific individual or unit according to the name and address on the parcel within the promised period. However, there are great differences between express delivery and traditional postal service in the nature of transport objects. Traditional postal service takes letters as the main delivery object, and its essence is the delivery of information flow, while the physical logistics characteristics of express delivery industry are more obvious. So there are many similarities between the express delivery industry and the logistics industry, but generally speaking, the goods transported by the express delivery industry are lighter and smaller, and the time requirement is higher than that of the logistics industry. It can be seen that the express delivery industry is a relatively independent emerging industry between the logistics industry and the traditional postal industry.
First, the status quo and characteristics of the express delivery industry
According to the nature and scale of express delivery enterprises, China's express delivery enterprises can be divided into four categories. The first category is foreign express delivery enterprises, including FedEx, Tiandi Express, United Parcel Service and ups. Foreign express delivery companies have rich experience, abundant funds and developed global networks. The second category is state-owned express delivery enterprises, including China Post, Civil Aviation Express, China Railway Express, etc. State-owned express delivery enterprises are in a leading position in the domestic express delivery market by virtue of their background advantages and perfect domestic network. The third category is large-scale private express delivery enterprises, including SF Express, ZJS, Shentong Express and other large-scale private express delivery enterprises, which gradually expand to the whole country after gaining a foothold in the local market. The fourth category is small private express delivery enterprises, which are small in scale and flexible in operation, but chaotic in management. They are mainly engaged in express delivery in the same city and express delivery in specific regions and provinces. This kind of private express delivery enterprise presents problems such as small, scattered and weak; Poor mutual trust and coordination.
Since 1987, the express delivery industry in China has made great progress after 20 years of development. By the end of 20xx, there were more than 3,000 legal person enterprises engaged in express delivery business in China, with diversified express delivery service subjects. The market pattern of multi-competition among state-owned, private and foreign express delivery enterprises has been formed. The traditional time-honored ems has the highest utilization rate, nearly half. Followed by SF Express, Shentong ranked third, and other courier companies included Zhongtong, Tian Tian, dhl and Tong Yuan. There are many factors that affect the choice of individual users, but the main ones are price, service speed, service attitude, service personalization and so on. Dayun lags far behind, so I conducted a survey on Dayun's satisfaction.
Second, the general situation and existing problems of Dayun Express
Dayun Company Profile Dayun is a logistics express brand with China characteristics. Dayun operates the network in a scientific and standardized way in combination with China's national conditions. It has more than 3,000 standardized service sites all over the country, and is committed to constantly providing innovative solutions to meet the different needs of customers. Input and promotion of science and technology, optimize internal management and customer service, and improve customer satisfaction; An all-round and multi-level transportation security system has been established to provide products suitable for customers' needs. Dayun Express owns and constantly improves its expertise in express delivery, logistics solutions, air transportation and transportation to support and help customers achieve their goals, thus becoming a long-term mutually beneficial partner of customers.
Dayun Express is one of the fast-developing private express delivery enterprises and a typical enterprise with common problems in the logistics express delivery industry. Through investigation, it is found that Dayun currently has some common problems in the express delivery industry, mainly in the following aspects:
1. However, the central management of proxy network or direct proxy hybrid network is generally loose, so it is difficult to provide homogeneous services to customers, and even the network often collapses.
2. In terms of financial settlement, including postal express delivery system, due to backward information system and low commercial credit, it is often impossible to realize freight collection service in major regions, which limits business development.
3. In terms of personnel quality, due to the low entry threshold, fierce business competition and low profit rate in the express delivery industry, the knowledge level of employees in the domestic express delivery industry is generally low, which seriously affects the service quality and reduces the ability to compete with foreign counterparts. Specifically, the problems existing in the service quality of Dayun Express are:
1, management is chaotic, and the quality of employees needs to be improved.
Dayun Logistics Express Company has a large number of service personnel, which are mixed. Due to the high mobility, a large part of them go to work directly without training, their professional quality is not up to standard, and their service attitude is poor.
The employees of Dayun Company Shanghai Transfer Station are mainly migrant workers (excluding interns), and their professional quality is relatively low. According to statistics, nearly 80% of the operators only have a primary school diploma, and the rest are mostly concentrated in junior high school education. For most operations, it is only limited to simple mechanical operations, and it is difficult to develop innovative labor technology. And for most operators, the process of express transshipment and express handling, sorting and scanning is clear at a glance, ignoring the real significance of express transshipment is to realize safe, accurate and timely express transshipment. In addition, Dayun Company is currently limited to the training of express operators, but lacks the training of employees' sense of responsibility and mission. Therefore, it is understandable that the phenomenon of throwing, throwing and throwing express mail is repeated. However, the workload of transit express delivery operation is relatively large, and the characteristics of night express delivery operation in express delivery industry greatly reduce employees' job satisfaction, and also promote the increase of employee turnover rate and employee mobility.
2. The transceiver system is not standardized.
According to relevant regulations, postal enterprises have a strict inspection system for items mailed by consumers. When delivering goods, consumers must check on the spot whether the delivered goods comply with the provisions of relevant laws, whether the express packaging meets the express delivery conditions, and whether it is necessary to insure the price (insurance). The survey found that some consumers reported that employees of Dayun Express Company did not check the items sent on the spot, only collected the packaged items according to the number or weight, did not check the name, quantity or quality of the items in the package on the spot, and did not remind consumers to insure the price.
It is very common for companies to entrust each other and sell express items to each other.
According to the survey, Dayun Company used the express documents of several different companies when accepting business. Asked about the reasons, they told us that because the company's own transportation network is not perfect, it sometimes "sells" the received express mail to other companies at a relatively low price. Some consumers have reported that Dayun Express Company has delayed delivery (that is, the delivery is not fast). The courier has obviously arrived in the local area. If the courier company can't deliver it to consumers in time for various reasons, it will find reasons to ask consumers to pick up the pieces themselves. And sometimes it just happens to be handed over to the courier company with lower tariffs to earn the difference, which makes the courier become a slow delivery.
4. The format clauses are not standardized, the overlord format clauses are not standardized, and the overlord clauses are repeatedly prohibited.
According to the survey, Dayun Express Company has an unspoken rule of "sign first and then inspect". The service specification of the express delivery industry clearly stipulates that when delivering the express mail to the recipient, the courier service personnel should be obliged to inform the recipient in person to receive and send the express mail. After receiving and sending it, the recipient should confirm the receipt. According to the current express delivery regulations, couriers require consumers to sign before inspection. The courier won't let you inspect the goods before the consumer signs for it, but once you sign for it, it means there is no problem with the goods. This behavior violates consumers' right to know and objectively encourages the false behavior of online shopping. As the recipient, it is required to inspect the goods before signing for them, which is to understand the real situation of the service content of the courier company (including the information and quality of the items in the express mail). Secondly, in order to avoid responsibility, Dayun Express Company has formulated a "overlord clause", such as: "Once the goods are lost, our company will pay five times the actual courier fee." ; "The express mail is damaged, delayed or stolen, and the maximum compensation amount is 500 yuan". The survey shows that after the loss of express mail, many consumers think that Dayun Express Company's attitude towards claims is not positive and the compensation method is unreasonable.
5. There are customer complaints when there is a shortage of express mail.
Xu Yong, chief consultant of Express Consulting Network, said that "Express Shortage" has been a prominent problem for express delivery enterprises, especially franchised express delivery enterprises. The seemingly superficial phenomenon is actually a deep-seated outbreak of comprehensive problems such as extensive management and low-price competition in the express delivery industry. Fundamentally speaking, express delivery enterprises need to accelerate the transformation of development mode, especially from joining to self-management and agency.
Xu Yong said that the loss of express mail mainly occurs at outlets and on the way to delivery, and there are two major hidden dangers of internal theft and external theft. In transit centers (transit) and stations (docks), the proportion of internal thieves is large, and most of them are external thieves on the way to delivery. "The deep-seated reason for internal theft lies in the extensive management of express delivery companies, inadequate supervision and uneven quality of employees. External theft is mainly a simple electric bicycle used by domestic couriers, and it is difficult to take preventive measures. "
Yuan Qinghui, director of Dayun Customer Service Center, said that Dayun has rectified the "express delay" in recent years, and the punctuality rate can basically reach 95%. It is precisely because of this that the problem of "lost express mail" will increase in proportion and become relatively prominent. In the three links of "receiving, transferring and sending", 70% of the problems come from transferring.
In addition, during the investigation, it was found that Dayun was randomly placed when receiving and dispatching goods, and was littered when loading and unloading goods. When the goods cannot be loaded, it is not difficult to see that the goods received by consumers have been deformed and damaged. Express service personnel are the direct contacts between express companies and consumers, and their service quality and professional quality directly affect the quality of express delivery. Consumers have repeatedly complained about Dayun's poor delivery and service attitude.
Third, suggestions to improve the service quality of Dayun Express
In view of the problems found in the investigation, in order to promote the healthy development of the express service industry, better serve consumers, continuously improve customer satisfaction, develop new customers while maintaining old customers, and turn potential customers into customers, which has become the key to the long-term sustainable development of Dayun Express Company. Therefore, based on the above research conclusions, the following suggestions are put forward:
1, enhance public image. Because Dayun Express implements the franchise system, in order to facilitate the delivery and receipt of goods, local branches are generally located near the entrance and exit of expressways. In order to save costs, the interior and exterior decoration of the company is simple; Compared with China Post's extensive business outlets and professional services, business personnel are insecure in door-to-door collection and delivery services. To this end, the company set up an image storefront to enhance the public image through dressing the, company logo on vehicles, billboards along the road, bus stop signs and other forms.
2. Improve the quality of service personnel and service quality. Service attitude and service professional level are one of the main factors for customers to choose express delivery enterprises. Service personnel are the image representatives of the enterprise, and their attitude and professional level are related to the customer satisfaction of the enterprise and directly related to the business volume and profitability of the enterprise. Enterprises should start with service attitude and improve customer satisfaction based on service quality, thus forming a virtuous circle system and creating a harmonious environment for enterprise development.
3. Deal with problems in time. Establish a perfect customer service system. The company has an online document inspection system so that customers can accurately track the delivery and delivery of goods. However, delivery and distribution errors often occur in various branches and transfer stations, resulting in goods not arriving in time or being damaged. Improve the responsibility system, put the responsibility into every link, and the sales service personnel should deal with the complaints as soon as possible after receiving them.
Self-inspection report on service quality 3 In order to comprehensively improve the counter service quality of our sub-bureau, the person in charge of the sub-bureau conducted a serious self-inspection, found many problems, and made rectification during the self-inspection. The self-inspection report is as follows:
1, on-the-job status of lobby manager and personal business consultant. It can be guaranteed that when the lobby manager and business consultant are on duty, absent or absent, the person in charge of the outlet can adjust the personnel in time to make up for it.
2. As the store is equipped with cleaning staff, it can ensure a clean environment, tidy public goods, no posting of publicity notices, normal inquiry machines, ATMs and LCD TVs, and no convenience service facilities.
sp； 3. Regarding the professional image and service etiquette of employees in outlets, the rectification report "Self-inspection Report on Counter Service Quality of Bank outlets" was made. There will be no inconsistency in employees' clothing because of the alternation of seasons. Employees can be enthusiastic, smile, serve, hold hands and use polite language. Only one employee is from Henan, and Mandarin is not very standard.
4. Personnel management. There is no such phenomenon as untidy dress, incomplete equipment and improper behavior of security personnel. At present, there are no other stationed personnel except security guards.
5. Rectification of problems found in previous inspections of the Bank. In the previous inspection, mainly reflected in the quality of service, still not enough, need to continue to work hard! In addition, due to some reasons in the market, the newly installed atm machine can't be used yet, and this outlet can't be solved.
Self-inspection report on service quality 4 xx Municipal Medical Insurance Bureau:
In order to implement the spirit of the document 19971February 1 1/. X city social medical word 20xx29, responding to the requirements of service quality management evaluation and hierarchical management in medical insurance bureau of xx city; 20xx annual self-inspection results are summarized as follows:
Under the correct leadership of the higher authorities, our hospital strictly abides by the relevant national, provincial and municipal laws and regulations on medical insurance and conscientiously implements the medical insurance policy.
First, attach great importance to it, strengthen leadership and have a sound medical insurance responsibility system.
Since our hospital became a designated medical insurance hospital, it has been hanging a designated medical insurance signboard in a conspicuous position; Under the correct leadership and guidance of the medical insurance bureau, establish and improve various rules and regulations and leasing institutions, set up a leading group with xxx as the team leader and xxx as the deputy team leader, and appointed xxx as the full-time manager; At the same time, the hospital internal management system and measures adapted to the basic medical insurance management system have been established, such as the basic medical insurance referral system, hospitalization process, medical insurance work system, fee bill management system, outpatient service system, etc. Regularly publicize the policies and regulations of basic medical insurance on the hospital bulletin board, announce the complaint telephone number 1590000000, medical insurance process and various charging standards, make annual plans at the beginning of the year, and summarize the work for the whole year at the end of the year; Attach great importance to the medical insurance meeting organized by the superior leadership department, so as not to be absent, late or leave early, take seriously the tasks assigned by the medical insurance bureau, and submit data and statements on time.
Two, medical insurance outpatient medical records and prescription management
Since its establishment, our hospital has always advocated providing quality services, improving facilities and convenient medical treatment for insured persons. Strictly implement the routine of diagnosis and nursing, conscientiously implement the responsibility system of the first-visit doctor and all kinds of responsibility systems, emphasize the integrity of medical records, and have full-time staff to sort out and file the prescriptions and medical records issued by doctors; Regularly organize doctors to carry out business and professional ethics training, so as to be responsible for patients from the patient's point of view, not to over-examine and abuse drugs, and to conduct reasonable examination and treatment and rational drug use according to the patient's condition; Carefully verify the identity of medical personnel to prevent impersonation; Fees for drugs, medical treatment items and medical service facilities shall be clearly marked, and a detailed list of fees shall be provided to patients. Strictly implement the basic medical insurance drug management regulations, and strictly implement the medical insurance drug approval system.
Three, medical insurance hospitalization system
In terms of hospitalization of insured persons, first, strictly implement the routine diagnosis and treatment and technical operation procedures, and conscientiously implement the responsibility system for first-time doctors, the three-level doctors' rounds, the handover system, the discussion system for difficult and critical medical records, the medical record writing system, the consultation system and the surgical grading management system. Improve the medical quality management control system. Second, all kinds of documents are complete, clear, true and accurate, and the records of doctor's orders and various inspections and charges are complete and clear, and the list of hospitalization expenses is provided to patients, and the voluntary project notification system is earnestly implemented without being forced. Third, in strict accordance with the medical insurance standards, personal expenses are strictly controlled within 30%, and expenses beyond the scope of medical insurance are strictly controlled within 15%.
Fourth, admission criteria.
In terms of admission, first, in terms of admission, strictly verify the identity of the admitted personnel, resolutely put an end to the phenomenon of impersonation, actively verify whether there is a phenomenon of hanging bed in hospital during hospitalization, and stop it together when it is found. The second is to formulate a reasonable diagnosis and treatment plan according to the condition, give full consideration to patients, do not extend or shorten the hospitalization time of patients, do not decompose the number of services, do not decompose the fees, and dispense drugs according to the prescribed dose. The third is to conscientiously implement the coincidence rate of admission diagnosis.
Verb (abbreviation for verb) special examination and treatment
In terms of special examination and treatment, our hospital requires doctors to make reasonable diagnosis and treatment plans according to the different situations of different patients. If you need special examination and treatment, you should fill in the application form seriously, carefully and truly, and handle it in strict accordance with the procedures. No violation or arbitrary charges.
Sixth, drug use
In the management and use of drugs, the first is to clearly mark the charges of drugs, diagnosis and treatment projects and medical service facilities, and provide a detailed list of expenses. Second, strictly implement the scope stipulated in the drug list, and may not expand or narrow the scope of drug use without authorization. For drugs and medical treatment items that are not listed by medical personnel, the consent of the insured must be obtained in advance. Third, there is no drug quality problem after inspection by the drug supervision department. Fourth, strictly follow the proportion of medical insurance drug expenses to total medical expenses, and resolutely put an end to such incidents.
Self-inspection report on service quality 5 In order to firmly implement "honest service and assured consumption" to improve service level, improve customer satisfaction and better provide communication services for the people of the county, xx Sub-branch of xx County has made great efforts to improve services in view of the current service status and many problems existing in services. On the one hand, in view of the service inspection in the first quarter, the problems existing in various departments were notified, specific rectification requirements were put forward, and rectification notices were issued for rectification within a time limit. On the other hand, carefully analyze the third-party satisfaction evaluation and customer complaints in the first quarter of XX, find out the cause of the problem, formulate service rectification measures, and clarify the responsible units respectively. The rectification situation is now reported as follows:
First, carry out ideological education and solve cognitive problems. Organize all employees to learn service norms and polite expressions, unify employees' thoughts, improve their understanding, correct their attitude, and enhance their initiative and consciousness in doing a good job in service.
Second, clear job responsibilities, so that management is in place. Learn and popularize the advanced experience of basic management of Zhuolu Unicom Branch, further clarify the scope of responsibilities and working standards of various departments and positions, and ensure that responsibilities are clear, responsibilities are in place, and no gaps are left; Establish an assessment and accountability system for departments and their supervisors, and use the system to ensure due diligence and management in place.
Third, strengthen training and improve the quality of employees. In particular, strengthen the training of service quality, standardization and business knowledge for business personnel and community managers.
Fourth, optimize business processes and improve work efficiency. Organize a comprehensive review of business and maintenance processes, and require salespeople to fully understand and master all business knowledge and explain it to users in their own language according to the principles of front-line service, convenience for customers and simplicity and rigor.
Five, the organization to carry out appraisal, to stimulate innovative services. Organize service quality appraisal activities throughout the year, and encourage service personnel to love their jobs and create quality services by commending and rewarding "star shop assistants" and "service pacesetters".
Six, strengthen communication and business training with agency business units, improve the quality of agency services.
Seven, seriously implement the first question responsibility system, to not seriously implement or buck passing, each withholding 50 yuan.
8. Efforts were made to solve the "problem cable" maintenance and update, and the communication lines of Changqing Road and Yuxing Road were completely transformed, and 80% of the households realized fiber-to-the-home, and the quality of communication services was greatly improved.
Nine, invest in hardware transformation, increase convenience service facilities:
1. A 24-hour self-service payment machine has been installed in the business hall.
2. Install a large electronic display screen to publicize various services and charges.
3. Set up VIP seats to facilitate large customers to handle business.
4. Set up a full-time business shopping guide to lead and help users handle various businesses.
Self-inspection report on service quality 6 In order to implement the spirit and requirements of the document "Notice on Printing and Distributing the Implementation Plan for Service Quality Rating of Expressway Service Area" issued by XX Department of Transportation, our company attached great importance to it, held a special meeting in time, set up a leading organization for evaluation work, formulated a detailed implementation plan, deployed relevant personnel, and seriously carried out service quality rating activities in service areas in combination with its own reality. The situation is now reported as follows:
I. Basic information
XX (hereinafter referred to as XX) was legally incorporated on XX, XX, and its business scope is XX. On the 2nd day of xx, 20xx, according to the document number XX [XX], XX obtained the toll right of XX Expressway, and took over the daily management of the collection and maintenance of XX Expressway.
The original design of the whole line of XX Highway set up five service areas, namely, XX service area, XX service area, XX parking area and XX parking area. At present, the XX parking area has not been built, and the XX parking area has not been built. XX service area, XX service area and XX service area are all two-way service areas, which have been in operation for more than one year.
(1)XX service area is located at KXX meters of XX Expressway, at the intersection of XX, XX and XX Expressway, with excellent geographical position. The service area is set according to the requirements of the first-class service area, with an area of about 15000M2. It is equipped with service facilities such as gas station, rest area, restaurant, supermarket and public toilet. The total annual sales of refined oil is about 32 million yuan, and the annual sales of convenience stores is about 600 thousand yuan.
2. The service area of XX is located at KXX meter of XX Expressway, and it began to operate in XX month of 2.xx. The total area of the main and auxiliary stations is 33000M2, and the daily average inbound flow is 1.200 vehicles. Equipped with gas stations, rest areas, restaurants, supermarkets, public toilets and other service facilities. At present, the daily sales volume of oil products is 55 tons, including 35 tons of diesel and 20 tons of gasoline. Average daily sales of non-oil 10000 yuan.
3. The service area of XX is located at K66+390 meters of XX Expressway, with a total area of 70,000 square meters. There are 4 convenience stores and 2 garages in the service area, which can simply repair large, medium and small vehicles. There are 4 toilets, including 2 public toilets.
Second, self-examination and self-evaluation work.
(a) the establishment of a leading group, the decomposition of tasks, clear implementation objectives. Service quality evaluation of service area is an important measure to strengthen, standardize and improve the management level of expressway service area in our province and promote the sound and rapid development of transportation in our province. In order to ensure the solid development of this service quality evaluation work, our company actively responded to the call of superiors, and held a kick-off meeting of service quality evaluation work in xx expressway service area on xx, 20xx, and established a service quality evaluation working group (hereinafter referred to as the evaluation working group) with the general manager of xx company as the team leader and the company and relevant departments of XX participating. The meeting formulated a detailed implementation plan, deployed the contents and requirements of this quality evaluation work, and defined the division of responsibilities and time nodes.
(2) Work in strict accordance with the objectives.
1, xx, xx, xx, xx, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX, XX.
2.xx to xx is the inspection and rectification stage, and the evaluation working group conducts inspection and assessment on each service area one by one according to the self-evaluation results of business management units in each service area, and puts forward rectification opinions.
3.xx to xx entered the implementation stage of rectification, and the business management units of each service area carried out rectification according to the rectification opinions put forward by the evaluation working group, and the service areas that failed to meet the standards were rectified to meet the standards; The service areas that meet the standards meet the standards of excellent service areas, and strive to find the gaps and formulate work goals and plans. And complete the evaluation work before xx months.
(3) Implementing responsibilities and establishing a long-term mechanism.
Our company will take this assessment as an opportunity to strengthen the management of business premises, facilities, equipment, service quality, environmental sanitation and food safety. And check and change, and consciously accept the inspection guidance, supervision and evaluation of higher authorities. Through this assessment, the company will establish a service area inspection and assessment mechanism, formulate assessment standards and work requirements in accordance with the relevant requirements of the National Expressway Service Area Quality Grade Assessment Method (Trial), the Measures for the Administration of Expressway Service Area in XX Province and the Measures for the Administration of Star Rating of Expressway Service Area in XX Province, and organize relevant units to conduct regular and irregular assessment and inspection of each service area.
Three. Self-assessment scores and declaration opinions
According to the national highway service area quality grade evaluation method (Trial) "
And adhering to the principle of objectivity, fairness and seeking truth from facts, the evaluation working group conducted a self-examination of the service area. The self-assessment of XX service area is divided into 98 1, 830,830. On the basis of the initial evaluation, the evaluation team re-evaluated each service area and gave each service area a certain score and integral. The final evaluation results of the three service areas are: Shilin service area 7 10, Maitreya service area 720 and Peng Pu service area. They are all standard service areas, but they do not meet the application conditions of excellent service areas and national top 100 demonstration service areas.
Fourth, the main problems existing in the service area at present
(1) Before XX Company completely took over XX Expressway, XX Company had transferred the management right of each service area for 30 years, and the management relationship of the service areas had not been straightened out, resulting in difficulties in supervision.
(2) The service area construction planning is not standardized, and there are unfinished projects. Greening and public facilities obviously do not meet the relevant national requirements, resulting in imperfect infrastructure. For example, public toilets are small, which can't meet the needs of drivers and passengers on major festivals, parking areas are not standardized, traffic jams are easy to form when the traffic volume is large, and the greening effect is poor during construction.
(3) The service area has not formed a perfect management system, and the service quality and comprehensive service level need to be improved. For example, employees' service attitude is indifferent, information service is weak, and wifi network service and weather query service are not provided.
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