I. Summary of Work in 65438+February
This month, I have a deeper and more comprehensive understanding of teller marketing. In addition to the ten normalized marketing indicators such as savings card, credit card, online banking, mobile banking, SMS notification, fund, insurance, Longxing worry-free card and wealth management products, another main task of the teller is to absorb all the new funds for this outlet, which is also commonly known as pulling deposits. This month began to study how to optimize.
The limitation of teller's work determines that when we receive daily customers at the counter, we provide more secondary marketing. This marketing method is passive relative to the system resources and proactive attack mastered by the account manager, so teller marketing relies on small customers to gather sand and build towers, but emphasizes the importance of tellers to catch big customers. In our daily business, in addition to every customer's necessary marketing habit, we will also pay great attention to potential customers who have no other business or other points in the customer base, and try our best to persuade them to open new accounts in this outlet to deposit assets for products such as time deposits, wealth management or funds, so as to contribute to the completion of outlet performance. Among them, some excellent tellers will screen regular potential customers by exchanging contact information, establish WeChat groups and incorporate them into their own customer relationship management system. After work, they will change from counter passive marketing to account manager active marketing mode, share the information of the latest wealth management products with customers, and activate customers to answer questions with products. I believe this is the general trend in the future-the boundary between teller and account manager will begin to blur, and a comprehensive business consultant with more comprehensive functions will appear.
65438+February, I also deeply realized the tense atmosphere of the annual performance index sprint of outlets and branches. At the end of the year, banks, large and small, fought for the full amount of new deposits. In addition to tapping the high-yield wealth management products issued by major customers and absorbing the time-point deposit sprint indicators through multiple channels, we should also appropriately control the completion rate of our own indicators, reduce the pressure of deposit growth, and at the same time do a good job in docking customers' due funds with wealth management products to prepare for deposits in the first quarter of next year. It can be said that the banking industry aims at marketing performance.
Support the huge profits of the banking industry in the annual report.
Second, 65438+Thinking beyond work in February
1, some thoughts on the conversation of newcomers
This month, I was lucky enough to communicate with Mr. Du Hang and Mr. Fu of the branch, which benefited a lot. Leaders inspire us with their own experiences: newcomers should have a long-term vision and a solid mind because of their limited ability and experience. Banks are a stage with frequent job rotation and many opportunities, especially CCB. Network exercise is an essential experience after entering the bank. The experience we feel tormented at present may be the most grateful time in the future. We should not care too much about our position, but devote ourselves wholeheartedly. Of course, we should also do a good job in career planning and positioning, pay attention to the industry and economic situation, and reserve the corresponding abilities and qualities in advance so as to be prepared when the opportunity comes. Although there is no absolute fairness in the workplace and life, there is always universal fairness. If you work hard in the right direction, you will always get what you deserve.
Personally, the main reason why the domestic banking industry recruits a large number of new people every year is to exchange blood for old outlets, at the same time supplement the effective force of newly opened outlets and seize the most important outlet market of traditional offline channels. Most people's career development track will be the rotation of positions such as teller/account manager at outlets. After waiting for enough time and experience, people with excellent performance and good social skills will have the opportunity to become reserve cadres in newly opened outlets and embark on the road from marketing to management. For career planning in this direction, I personally think that diligence and emotional intelligence will be more important determinants, because diligence will help to tap customers' achievements, and emotional intelligence will enable you to better learn social skills in dealing with people and build the embryonic form of future managers.
2. The first impression of Financial Pioneer Group
This month, I was lucky enough to join the new wealth management pioneer group formed by the Finance Department and the General Management Department of the branch, and also began to participate in a series of activities of the 5438+ 10 Golden Salon. Jing Jun Garden, as the first stop of the Golden Salon, has the same private advantages as our Fengle branch, and it has different feelings to participate in the xx Salon after seeing xx insurance. This kind of salon activity is the centralized marketing of customers that outlets cooperate with third-party companies to promote the completion of indicators. Inviting interested big customers in the early stage is the top priority of salon activities. In Jing Jun Salon, the biggest item is a set of gold jewelry worth X million for a xx big customer. Relying on the purchase of thousands of retail investors, it is difficult to achieve the expected goal of 500- 1 10 thousand per game. I have two suggestions:
(1) Online: Can we launch a gold discount month in official website, a provincial bank and mobile banking clients to increase online sales, and at the same time cooperate with well-known online shopping malls to build the official gold flagship store of CCB?
Personally, I feel that the domestic banking industry is generally insensitive to online sales, or slow to respond, and has not given enough attention and innovation to online channels. Because of my experience, I have no more detailed and complete plan. I just make a preliminary suggestion: Can provincial branches cooperate with third-party gold companies to launch "Golden Discount Month" gold online sales and more preferential activities in official website and China Construction Bank mobile banking, and at the same time cooperate with well-known online shopping malls such as Taobao Tmall or JD.COM to build the official flagship store of CCB gold?
(2) Offline: Can we focus on holding a high-level gold salon for our customers who are interested in buying gold? Because of the high value of gold itself, gold marketing must focus on big customers. At present, the way of network fighting among branches limits the scale of the event, which is not conducive to integrating the resources of large customers to provide high-end comprehensive services. Can the sub-branch negotiate cooperation with a third-party gold company and hold a high-level large-scale gold sales salon? Although this will increase additional site funds, it is also conducive to large-scale operation and reduce the pressure on outlets. After the invited big customers arrive, the account manager of the corresponding outlet at the check-in desk will provide one-on-one reception service. Salon can start with high-end gold and jewelry lectures as a warm-up, then ask questions or interact with games, and then conduct on-site marketing and performance registration. This is just my initial idea, hoping to help the marketing work of the sub-branch.
Summary of the work of new employees in banks 2 Before you know it, the probation period is over. Seeing the notice of the end of the probation period, I feel a little incredible in my heart. These days, I am addicted to my work. So far, there are still so many things unfinished, but in a blink of an eye, how did the probation period end? This really puzzles me, but when I think about it, I have actually been working for some days, and I have gained a lot of experience during this time. After careful calculation, it really should be over.
Seriously reflect on the work during this period. Indeed, a lot of time has passed and many things have changed. To this end, my work during this period is summarized as follows:
I. Training Summary
Before I started working in my post, I experienced a long training life. From basic banking regulations to working methods and skills. This is time, there are many things to learn, but because of the meticulous combing, it is not messy.
In the process of training, I also got enthusiastic help from many colleagues and absorbed a lot of practical experience. This gave me more experience and gained a lot in later practice.
Besides, I have improved a lot by studying outside of training. I gained experience through training, and then actively studied experience through the internet and books in my spare time. These are the important reasons why I can successfully complete this probation period. In my future work, I will continue to actively improve my working ability and increase my knowledge.
Second, the work situation
During this period of work, as a probationary employee, although I have a little lack of experience and ability, I have done every job strictly and diligently to ensure that the work is in place and meticulous. There have been no major problems in these months!
Of course, some customers are dissatisfied because of lack of experience, but after absorbing these experiences, I have seriously improved my working methods. I have made greater progress in my future work!
Looking back on these days, I got a lot of concern from my colleagues. Many times, when I am unfamiliar or in trouble, it is xx who gives me advice and reminds me. The successful completion of this internship needs everyone's encouragement and help.
Third, for their own shortcomings and future planning
Through this period of work, I also have a lot of understanding of my own shortcomings, but most of the problems are caused by my lack of experience!
In the future formal work, I want to ask you for experience first, accumulate it slowly, learn more at work, and accumulate my own experience through my own feelings! Make yourself an experienced and excellent employee!
Summary of the work of new employees in banks in July, the sun was like fire. As a new employee who has been in the business for one year, his enthusiasm for his career is as warm as the weather now. Although a year has passed, the content of this year is rich and substantial. Especially for me who just graduated from school and entered the workplace, during this year, I completed the transformation from a student to a professional and realized the significance of my work.
It is very necessary to sum up this first year, which is particularly rich in content. I will summarize this year in three parts. First of all, I will make a general description of the work content of the year, then I will put forward my feelings and opinions in the actual work, and finally I will summarize my actual work and find the direction to improve myself.
1 Job Description Everyone thinks that banking is a glamorous career, and I believe that every bank employee has his own understanding of such glamour. In my first year in the bank, I worked as a counter clerk in the business outlets for half a year, and fully understood the personal financial business of the bank facing ordinary customers.
The first is the familiarity and upgrading process of business skills. The core of this stage is familiarity with operation, and the key lies in learning and practice. This is a hard process, which requires me to remember a lot of codes and use them flexibly. This requires me to take every little thing seriously and exercise my rigorous work attitude and patience at all times. After being competent for the basic work of tellers, the work becomes more comprehensive. I divide it into two parts: internal control and sales. Internal control is an all-round extension of business knowledge and risk control. As a risk-sensitive unit, banks are embodied in every regulation and detail of teller work. As a teller, every action during working hours should meet the requirements, which is a complicated process and has exercised my cautious attitude.
Summary of four years' work for new employees in banks! Come and go in a hurry Although I always feel tired, the time old man always doesn't feel tired and runs narcissistically every day! Looking back on this year, I have many feelings-I served for ICBC for a whole year, and ICBC also gave me an enviable reward-happiness!
Increase the results of your work-you have done what others have not done!
From normal class to handover, I do it in a down-to-earth manner and feel it with my heart. What I feel most is "correct attitude and abide by rules and regulations;" Respect the leadership and obey the arrangement; Unite colleagues and ask for advice modestly; Clear goals and down-to-earth. "
After a year of work practice, I deeply understand the meaning of "counter work is the first image of a bank". Our image directly affects customers' first impression of our bank, which is related to whether we can retain customers, and more importantly, whether we can retain customers. This requires us to have a high comprehensive quality, and we must earnestly adhere to the service tenet of counter work, "warm and thoughtful, patient and meticulous, do every business for customers and satisfy them."
One year's work has made me deeply realize the seriousness of lack of business knowledge. This prompted me to learn more new things and make my business knowledge more comprehensive. Although we have increased a lot of business, the only way to ensure the continuous growth of our bank (even if it is only to ensure our generous treatment) is to continuously increase business. This requires me to absorb new knowledge to work smoothly and keep up with the pace of our bank.
To be a qualified counter clerk, it is not enough to have comprehensive business knowledge, but also to cooperate with active, enthusiastic and patient service. The most important thing in our work is to "greet and communicate with customers actively" according to the manager's requirements. I always take the initiative to introduce our business information and new products to some customers.
Good working attitude, business knowledge to keep up, but also need a good working atmosphere. The most important thing to create a good working atmosphere is to unite colleagues. Uniting colleagues is not eating and drinking, nor not arguing, but understanding and respect. Ask with an open mind, help each other, study together, and work together to get along well.
Through this year's efforts, I have greatly improved myself. First of all, I have increased my enthusiasm and pride in my work, especially when dealing with difficult business problems and difficult customers. Secondly, I improved my quality. Working at the counter made me understand that a person's life is to save "knowledge, experience and cultivation". The more you save, the higher the interest and the greater the return. Third, interpersonal skills have been improved. Through the communication with different customers, my knowledge, courage and talent have increased, my communication skills have improved, and my interpersonal relationship has been handled better and better.
Add a little bit of your idea-let the work give full play to your knowledge advantage!
The care and help of the leaders made me like this job more, which increased my pressure and my motivation.
I gradually grow and mature in my study and work, but I clearly realize my own shortcomings and need to improve my psychological quality, technical quality and comprehensive quality. Set new goals for yourself in the new year.
1, consciously strengthen learning, learn business theory, learn business practice, learn from colleagues around you, and improve yourself in all directions.
2, down-to-earth work, improve work initiative, not afraid of foreign affairs, not afraid of many things, not afraid of small things, in the practice of bit by bit to improve and improve themselves.
3. Improve one's own cultural accomplishment and strive to become an excellent banker.
Recalling the past, looking forward to the present and looking forward to the future, I believe that through our own efforts, tomorrow will be better.
Summary of the work of new employees in banks. Come to the bank as a teller this year. I have also served customers seriously and received good comments. I get along well with my colleagues, and I must continue to work hard to do better. A year's work is also summarized here.
Facing the customer's work, in fact, I have done some simulations in school before, but I was familiar with it during my internship, but I really got to the post. In fact, I am also under pressure, and I face different customers. At the same time, there is no colleague to guide me at all times. I am myself, so I need to be cautious and have a good service attitude to do my work well. My efforts have not been in vain. On the contrary, because of my own efforts, the work has been carried out very well, which has been affirmed by many customers, and I also know that as a newcomer, only the mentality is better. After all, my professional ability still has room for improvement, and I don't know much about the handling of some situations. I will ask my colleagues to help me solve, especially some things that I don't have the authority to do. I will try my best to handle my work in my post and don't ask customers to find something else. This can also better enhance the customer experience. For myself, the help of my colleagues is actually an opportunity for me to learn.
I have been facing the work of my post as a newcomer. Tellers serve customers. I know some aspects are really simple, but this is for myself, but customers are not familiar with the banking system and usually don't understand these aspects, so they need our teller's help. At the same time, I will look at the problem from the customer's point of view and think more about them. Dealing with work in this way will also help us to better understand them and improve efficiency. Some boring work can also see the problems. A positive attitude is also to make my colleagues recognize me more and they are more willing to teach me. Sometimes when they find my problems, they will tell me what to do to really deal with them. Although working as a teller is a relatively basic position in the whole banking system, I also know that no matter what job, as long as I am willing to learn, I will certainly gain something. If I don't study, I will be easily eliminated. There is great competition in society, and I will continue to improve myself.
After a year's work, I will improve my methods when I see problems. At the same time, I want to actively serve the tellers in the coming year, so that I can get more customers' affirmation. I also want to plan a year's work, which I believe will satisfy both leaders and customers.
Summary of the work of new employees in banks 6 20xx years have ended, and the lost time has become history. Only today belongs to us, and only today can we grasp it! We should learn to be grateful and happy in prosperity, mature and strong in adversity! Learn to create brilliance with passion and make our life more exciting. Failure is not the mother of success, but the summary after failure is the mother of success. The work of the past year is summarized as follows for the reference of leaders and colleagues. Please criticize and correct the shortcomings.
1. Strengthen service awareness and stabilize customers with high-quality and efficient services.
As a front desk teller, the window is extremely important, and the quality of front desk service is directly related to the impression of the whole bank among customers. In the daily business process, I pay attention to the cultivation of service consciousness, integrate humanized service and family service into every bit of service work, practice the concept of "customer-centered" of our bank in a down-to-earth and effective manner, think about what customers think, worry about their urgent needs, help customers manage their finances, provide multi-faceted and value-added services, and ensure customer stability through efficient and high-level services. Strengthen the construction of internal control system to prevent and resolve financial risks. The Bank organized employees to learn internal control guidelines and other contents in a targeted manner, focusing on the prohibition regulations and internal control management system of the Head Office on employees of China Construction Bank. Pay close attention to implementation and execution, urge employees to strictly implement it to the letter, pay close attention to system implementation from the perspective of preventing business risks, gradually standardize management, improve service level and business environment, impress customers with sincere service and subtle attention, and win customer support. At the same time, I combine ideological education with practical work, find gaps and problems in comparison with work, and truly guard against risks.
2. Strive to improve their own service and professional quality, and actively serve customers.
20xx is a year of business transformation, and the key to cultivating core customers is to enhance customer loyalty. To enhance customer loyalty, we must put customer relationship in an important position and get due rewards on the basis of improving customer satisfaction and loyalty. Therefore, this requires that when we launch every product and service and formulate every system and process, we should change from taking internal work requirements as the standard to taking customer needs as the standard, especially for customers at different levels, we should formulate differentiated service specifications and formulate and implement the overall service plan for high-end customers; It is necessary to establish the concept of "service is no small matter". Continuously improve services; Pay equal attention to expansion and maintenance, and dig deep into customer value. By strengthening customer relationship management, we will actively promote the transformation of marketing service from one-way service to interactive service, from rough service to refined service, and from universal service to personalized service, and truly form a relationship of benefit sharing, win-win and mutual benefit, and interdependence with customers.
3. Shortcomings in work and future plans.
First, study is not enough. The times are changing, the environment is changing, and the work of banks is changing from time to time. Every time something new appears, every time a new situation happens, we still lack a little sense of urgency and consciousness in learning in the face of such severe challenges. Learning new knowledge, mastering new theoretical basis, professional knowledge and working methods to adapt to the changes in the surrounding environment require me to change with the situation, improve my post-holding ability and cultivate myself into a comprehensive CCB employee, which is my goal. Second, they are not proficient in certain businesses. In my future work, I will carry forward my achievements, overcome my shortcomings and work hard in the following aspects:
(1) Strengthen my study. I will make unremitting efforts to learn new business knowledge in the bank and apply it to practice to better meet the needs of CCB's development.
② Strive to improve work efficiency and quality, and actively cooperate with bank leaders and colleagues to do better.
Finally, some achievements have been made in the past year, but there are still many shortcomings. I still have some shortcomings in the handling and operation of some details. I will hone myself in my future work and study, improve myself with the guidance and help of my leaders and colleagues, give full play to my strengths and make up for my shortcomings. In the new year, I will set new goals for myself and meet new challenges with full mental state. Learn from other colleagues, learn from each other's strengths, exchange good work experience with each other and make progress together. There will be more opportunities and competition waiting for me next year. I secretly encourage myself to gain a foothold in the competition, and my eyes should not be confined to the small circle around me, but should focus on the overall situation, future development and strive for better work results.
Summary of the work of new bank employees in 7 xxxx years I entered xxxx sub-branch with the yearning and pursuit of financial career, where I will release the energy of youth and ignite my career dream. Time flies, it has been a year since I came to xx Branch. In this short year, great changes have taken place in my life, and I have gradually matured in my work, study and thought.
In xx branch, I work as the most common cashier. Some people may say that ordinary tellers are not professional. No, they can do brilliant work on the counter. Excellence begins with the ordinary, and perfection comes from the earnest. I love this job and regard it as the starting point of my career. As an employee of ABC, especially a frontline employee, I deeply feel the heavy responsibility I shoulder. Counter service is a "civilized window" to show the good service of ABC system, so I win the trust of customers with full enthusiasm, sincere service and positive working attitude every day.
Yes, among the employees of ABC, the tellers are directly facing the customers, and the counter is the window to show the image of ABC. Tellers' daily work may be busy and monotonous. But in the face of all kinds of customers, tellers should be skilled in operation and enthusiastic in service, day after day, so that customers can truly appreciate the sincerity of ABC people and feel the warmth of doing business in ABC. This kind of work is extraordinary, and I am proud of my position! To this end, I ask myself to do: first, master excellent business skills and never relax business learning; Second, maintain good professional ethics and abide by laws and regulations; Third, cultivate harmonious interpersonal relationships and get along well with colleagues; Fourth, know yourself and yourself, win without arrogance, and lose with grace.
Since I joined the work, I have stuck to my post, worked hard, learned business knowledge and consulted experienced colleagues. Only in this way can I really do a good job that can stand the test of time. Little things make me deeply realize that as a frontline employee, he is destined to be ordinary, because he can't block the gun like a frontline soldier, blow up the bunker with full blood, and leave the world a hero's reputation. He can't even sow summer harvest in winter and harvest in summer like a farmer. Some just repeat those boring operations and complicated affairs year after year, such as deposit, withdrawal, entry, collection, distribution, marketing, maintenance and welcoming. In this ordinary post, let me deeply realize that greatness lies in the ordinary, ordinary we can contribute, our enthusiasm, our sincerity and our youth. Ordinary people can also create a beautiful sky. Without foundation, there is no tall building, and without ordinary, there is no greatness! The value of life can only be sublimated and perfected through ordinary dedication. Annual work summary of bank tellers
In the process of serving customers, I always adhere to the principle of "thinking what customers think, meeting their needs and eliminating their worries", and provide customers with all-round, thoughtful, convenient and efficient services, so as to achieve standardized operation, standardized service, polite language and decent manners, leave a good impression on customers and win their trust. When actually handling business, under the premise of ensuring compliance with the rules and regulations of the bank, we should master the marketing methods flexibly, provide certain convenience for customers, and provide personalized and fast services flexibly and moderately.
Perfection comes from seriousness. On the basis of doing a good job in counter service, we will try our best to provide more thoughtful service to customers. Because, there are no picky customers, only imperfect services. In my daily work, I actively and assiduously learn new knowledge and new business, integrate theory with practice, and master various service skills. I start with small things, try my best to handle business quickly, accurately and efficiently, so that customers can wait less, run less and ask less, and provide customers with timely, punctual, timed and anytime services.
I believe that I can become an excellent bank teller in a short time, master the knowledge of savings counters in an all-round way, have more skilled skills, speed up my business and improve my business volume. Strengthen your theoretical study in financial management, finance, personal loans and corporate affairs to lay a solid foundation for your future work; Establish more tacit cooperation with colleagues and take the development of sub-branches as our common goal. I believe that through my own efforts, I can become one of the best employees in the branch.
Summary of the work of new employees in banks 8 This year is my first year of employment and my first year in a branch. Fortunately, I joined the big family of xx Branch as soon as I graduated. Here, I feel the care of the leaders and old comrades, and I have also learned a lot of professional theoretical knowledge, constantly enriching myself. My position is a service position, and it is also the first contact position for customers to enter xx branch. My words and deeds represent the development of xx Branch.
Although my job is more about serving customers, I still can't tolerate any carelessness and relaxation. Because of the location of xx branch, there are relatively many middle-aged and elderly customers, and some elderly people don't even fill in the required receipts. Every time I will explain it to them in detail and teach them word by word until they learn it. The cultural level of bank customers is different, and the people they serve every day are also different. I always remind myself to start from the details, constantly remind myself to be serious in my work, and put all kinds of spirits and requirements issued by the bank into practical work, so that customers can feel the warm meaning.
Because the working hours are not long, the business is not particularly skilled. In order to get familiar with the business as soon as possible, I humbly learn from old comrades. At the beginning, I made mistakes because I was not careful enough and unskilled, but this did not affect my enthusiasm for work, but prompted me to study theoretical knowledge harder. Service is the main assessment target of the lobby manager. During this year, through the inspection scores in the bank, I realized my own shortcomings, constantly improved my service attitude and quality, warmly received every customer, asked what business to handle, guided customers, and made customers feel our sincerity and enthusiasm in xx Branch.
When I hear a customer say to me, "Your service attitude is really good" and "The service of the branch is good", I will feel happy from the heart. That is not only a praise for me, but also an approval and encouragement for my work. Set yourself a new goal in the new year, that is, step up your study, enrich yourself better, and meet the challenges in the new period with a full mental state. First of all, improve the service quality, be familiar with the service process, treat every customer seriously, and act in strict accordance with the rules and regulations stipulated by the bank. Second, while providing services, strengthen customer recommendation and actively increase the number of mobile banking and online banking users.
There will be more opportunities and challenges next year, and I secretly encourage myself. We should gain a firm foothold in competition and down-to-earth. We should focus on the overall situation and future development instead of focusing on the small circles around us. I will also learn from other comrades, learn from each other's strengths, exchange good work and experience, make progress together and strive for better work results.