202 1 summary of expressway toll collectors' practice 1
Time flies, time flies. In a blink of an eye, I have been practicing in Bancang Toll Station for a month. In the past month, I have gained a lot, and I know I still have a lot to learn and improve. I feel like a young bamboo shoot that has just exposed its sharp corner and seen the vast sky, but to grow into a towering tree, it needs sunshine and rain to nourish it slowly.
For everyone, the first time is unforgettable. I still remember the first time I came to the toll gate, and my heart was full of worries. The first time I participated in the quarterly assessment mobilization meeting, I was nervous; It's the first time to queue up for exercise, because I can't completely relax myself, and I feel at a loss. The first time I charged, I was very anxious and embarrassed; The first time I took photos for inspection and took part in the green channel inspection, I felt the pressure ... Fortunately, the warm family at Bancang Station has always supported me, and I passed every first time smoothly. With the constant encouragement of Tang Zhan, the detailed guidance of the monitor and the enthusiastic help of my colleagues, I am not afraid of the first time again. I know that after every experience, I will gain valuable experience, which is priceless to my future work and even myself.
In fact, before going to Bancang Station, I think highway toll collection is a very simple matter. But after I did this job, I found that the charge was really not simple. In the face of neatly arranged long queues, it is necessary to take your time and carefully check the information such as license plates, models and axles; Whether it is early morning or midnight, we must strictly check everywhere; Facing the demands of drivers, we should try our best to help them and show high-standard and high-quality services to every rider. This requires not only professionalism, but also a high sense of responsibility, which is a test of personal comprehensive quality. The more seemingly simple a thing is, the more we should ponder it carefully and make it perfect.
Through this month's work and study, I found the direction of my efforts. In the next work, I will redouble my efforts and constantly improve myself. Drill more business knowledge, accumulate more experience, ask if you don't understand, consult modestly, and follow the footsteps of the monitor to do the work better and better.
202 1 summary of expressway toll collectors' practice ii
In order to further strengthen civilized service, we should learn excellent toll station management experience. I am fortunate to be a member of benchmarking learners. Through the benchmarking study in Shijiazhuang toll station, I benefited a lot from the discussion and exchange study with Liu Juan, the monitor of Class Five. Experience.
After this study, I really feel that some aspects are worthy of our reference and learning, and I also realize that what I can't do in my usual work can be improved or even perfected. Through targeted benchmarking study, I have a deeper understanding of Shijiazhuang toll station, and also found the gaps and shortcomings. When we return to the station, we must apply what we have learned, change our concepts, improve our methods and seek breakthroughs.
I think we should really pay attention to details, pursue perfection and try to do everything well in our daily work, so as to reflect and improve our civilized service level. I also hope to practice reality and improve it in the future work. I summarize the following points to improve the civilized service level of my station:
First, toll collectors should establish the concept of serving the society for drivers and passengers, shape themselves according to the service standard of "Spring Rain", always maintain their passion and enthusiasm for work, serve drivers and passengers with practical actions, and build a harmonious relationship of charging and payment with drivers and passengers, so as to make civilized service more people-oriented and meet the needs of the development of our station.
Second, the essence of "Spring Rain" service is eyes and smiles. A smile can make drivers and passengers feel warm. When drivers and passengers arrive at the toll booth, we should welcome them with sincere smiles, win their respect with smiles, and close the distance with them.
Third, the charging gesture should be standard. In the process of charging, we should sing "collect and pay", which can not only improve the accuracy of charging, but also let the driver hear the amount paid and get the money back, so as to avoid disputes between the toll collector and the driver and reduce unnecessary problems and contradictions caused by money.
Fourth, the items in the toll booth should be placed in a standardized and tidy manner, and the safety equipment should be prepared. The inside and outside of the booth and the driveway should be kept clean and hygienic at all times. The glass should be clean and bright, and attention should be paid to details. A clean and comfortable charging environment will bring a good mood and keep a good working attitude.
Five, improve the professional quality, skilled workflow, identify the model accurately, and improve the charging speed. The work operation record book should be filled in neatly, comprehensively and completely in case of abnormal conditions, and the green traffic record should be complete and accurate.
Six, strengthen staff quality training, improve service awareness, care for employees, in-depth understanding of employee trends, strengthen the exchange of ideas, organize various learning activities.
Through this benchmarking study, I benefited a lot. I not only communicated my business, but also got more ideas, not only the image, but also more details and norms. Benchmarking allows us to broaden our thinking and broaden our knowledge, and can urge us to study hard in future work practice, sum up our shortcomings, learn from other excellent work experience, standardize our service behavior, improve our service level, and make due contributions to our faster and better development.
202 1 summary of expressway toll collectors' practice 3
I'm an intern who just joined the expressway toll collector team for a few days. Because the internship is not skilled, I often make some small mistakes from time to time. Compared with those old employees, they stick to their ordinary posts for a long time and dedicate their warm and caring smiles and words to drivers and passengers from all over the world, which makes me moved and educated. Through the careful teaching of the master and the old staff these days, I have gained a lot from my initial nervousness to being able to operate now.
The toll station implements semi-military management, with strong organizational discipline and high work requirements. Toll service is a window to show the good professional image of expressway, which requires high-quality and civilized service, singing, collecting and paying, civilized language and smiling service. Smile service is the focus of expressway toll collection, and it is also the key to enhance the image of the window. Always smiling at work is not only a respect for others, but also shows the enthusiasm and sincerity of toll collectors. Although they may sometimes face abusive and complaining drivers and passengers, they still have to keep a cool head and provide help to drivers and passengers with sweet smiles and excellent service. But when some drivers smiled and nodded in response, I realized more deeply that smiling represents a kind of communication and understanding.
In the eyes of many outsiders, highway toll collectors have a desirable job with good working conditions and decent scenery, which is enviable, but they don't know that this job also has its own hardships and difficulties. In my opinion, the toll collector's job is actually to repeat civilized expressions day after day, busy collecting and issuing cards, breathing a lot of automobile exhaust every day, smiling at all kinds of vehicles, and welcoming drivers and passengers sent to all corners of the country in the songs of "Hello", "Goodbye" and "How much do you charge for?" This job means dedication, patience, careful service, busyness and greatness.
During my short internship, I know that I still have a certain gap from being an independent and qualified toll collector, but I will actively learn from my master's work experience and constantly improve my business ability through diligent study and practice, so as to become a qualified toll collector with assured leaders and satisfied drivers as soon as possible.
202 1 summary of expressway toll collectors' practice 4
Since I received the internship notice, I have made all the psychological preparations, so I know that the expressway is a very demanding job, and I have very strict requirements for every detail. I am a transfer employee of the second-class highway, and I have to start all over again when I come to the expressway.
10 June 13 I was very excited when I learned that I was assigned to Wuhan West Hospital as an intern, but I was also under great pressure. I am very excited to learn from the provincial expressway toll mode. The pressure is that I am used to the second-class highway toll, and I suddenly came to Wuhan West Campus, but I can't adapt to it for a while. But when I came to Wuhan West Hospital, their enthusiasm made me forget what pressure is. They care about me like relatives. Do everything in life, every detail is for our sake, when? ......
The work of the toll collector is very boring, and the same work is repeated every day. As a service-oriented industry, toll station is the main window of highway traffic. Every toll collector's work attitude, work efficiency and even words and deeds directly affect the image of highway departments and even transportation departments, which requires us to strengthen ideological and professional ethics education and enhance the "window". In specific work, we should take "serving the people and contributing to the society" as the purpose, combine charging work with civilized service, combine work with service, think about what car owners think, help their needs, charge according to regulations, do "no leakage in application, inevitable exemption", serve enthusiastically, start from our own good image, influence society and car owners with quality service, strive for civilized industry, and effectively build toll stations into socialism. Charging is simple, mechanical and boring. How to become an excellent toll collector, better serve the people and contribute to society? I think the following points are very important. First, there must be excellent charging technology. It is necessary to be familiar with the payment nature of various models, and count, identify, change tickets and give tickets quickly during the charging process. Second, strict discipline concept. Toll collectors are not only faced with the boring work of small toll booths, but also face the temptation of money and human feelings sometimes. In the face of the temptation of money, we should keep an eye on the individual and strictly abide by Article 12 of the squadron management regulations: "Do not give tickets or underpay tickets, and do not misappropriate the cash left by the owner without manual bills." Article 15: "No abuse of power, damage to public interests, seeking personal gain, or accepting banquets from car owners." In the face of the shortage of people and horses, we should strictly charge the standard, do not miss the application, and be free of charge according to the regulations, and never let go of a rickshaw. Third, high-quality work attitude and high work enthusiasm. Today, when the contradiction of collection and payment still exists, how to resolve the contradiction of collection and payment is a problem that every toll collector has to face. High-quality work attitude and high work enthusiasm are the most effective ways to solve the contradiction between payment and receipt. When we contact with car owners in the process of charging, we must use polite language, carry out smiling service, be patient, careful, enthusiastic and sincere, and "greet every car owner with a smile and greet him" to ensure that we greet him, ask him, answer him and send him away. Sometimes if you do this well, you will still face some people's incomprehension, even insults and threats. At this time, we have to fight back and scold back. Use our kind words to influence car owners. To be an excellent toll collector, you should not only have excellent charging skills, strict discipline concept, high-quality work attitude and high work enthusiasm, but also have dedication, and you should better serve the people and make contributions to society through your own practical actions. If it is a window, it should be polished. If it is a gate, it is necessary to establish a good image. We decided to discipline ourselves with strict discipline and treat our work with sincere and patient service under the leadership of the station leaders, so as to make the image of Hubei expressway toll window more beautiful.
"Smile service" is not only an expression display, but also an emotional communication with the client, because your smile is like communicating with the driver. Therefore, it is more important to treat the driver emotionally as your relatives and friends, and be happy and sad with them. If you don't show your eight teeth to the leaders, that kind of smiling service is not heartfelt service. If you don't sincerely serve, how can you get the driver's approval?
In fact, people should be sincere and understand each other. Your sincere greetings and warm words will definitely bring drivers and friends deep satisfaction and satisfied smiles. Please don't take your smile service as a responsibility. Please take your smile as human language.
To do a good job of smiling at the toll window, we must first treat drivers and passengers passing by with a relaxed and calm attitude, which should be sincere and friendly. Even if we rush by, our smiles will make strange faces feel harmonious and warm, making people feel happy and relaxed. This not only reflects the good quality of our toll collectors.
202 1 summary of expressway toll collectors' practice 5
Pre-job training experience of toll collectors Among many job seekers, I am honored to be a toll collector of Daguang Expressway. The _ _ _ day pre-job training is coming to an end. In this short and long _ _ day, we experienced cold and harsh winter military training, vivid and rich resident practice and simple lectures. It can be said that the life of training is colorful.
My experience is: First of all, I feel extremely glorious and proud that I am about to become a toll collector on the expressway. As the saying goes, if you want to be rich, build roads first. Expressway, as the backbone of national transportation mode, plays an important role in national economic development and cultural exchange because of its fast and high-speed characteristics. And he will soon become a front-line worker of the expressway, which is also the key to ensure the normal operation of the expressway. Therefore, we should work with a high sense of responsibility and mission. We all say, "Do what you do, love what you do, and drill what you do". Since we have chosen the profession of expressway toll collector, we should do this job well in a down-to-earth manner. Through the internship in the station, I realized that as a toll collector, the most important thing is to be careful and earnest in birthday wishes. (The process and feelings of internship interspersed in toll stations) Although I can sum it up in eight simple words, namely, "earnest, earnest, civilized and enthusiastic", I know that it is not a simple thing to do well and always do well. Careful and earnest means that during the eight hours of work, no matter day or night, you should always keep a clear head and agile thinking, and take every car that is on the platform seriously. Enter its license plate number, model number, money collection, etc. Civilization and enthusiasm require us to improve our quality and self-cultivation. As the window of the expressway, we must not affect the image of the expressway because of our own problems. The second is to treat every driver and passenger warmly and generously, no matter whether he drives a car or a van, as long as he walks on the expressway, he is our God and we will serve them enthusiastically. Let yourself grow into this semi-militarized phalanx at the fastest speed. Participating in military training is not only a process, but also can exercise our physique and give us enough courage to challenge ourselves.
The short pre-job internship training is coming to an end, but my working life has just begun. I want to meet new challenges with a brand-new look, work hard and become an excellent toll collector. I will greet every driver with more standardized, enthusiastic, thoughtful and meticulous service.
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