It can solve the tedious problem of enterprise recruitment telephone customer service. The customer service company has its own customer service team and is constantly recruiting experienced customer service all the year round. The telephone customer service reserve can be said to be very sufficient, and it can take over Suning's telephone customer service business in time to avoid wasting customer resources due to insufficient staff.
Suning outsources customer service telephone service;
The cost of outsourcing customer service telephone service in Suning is much lower than that of self-built telephone customer service team. First, the office space, office equipment, internet fees, electricity fees and other expenses of customer service can be directly omitted; Secondly, in general customer service companies, the salary of customer service is based on the basic salary plus commission, which can not only improve the enthusiasm of employees, but also save labor costs for enterprises.
After customer service telephone service outsourcing, enterprises no longer need to spend time and energy to train their own telephone customer service. In the customer service company, there will be a professional training department to regularly train customer service personnel, find out the shortcomings in the work and correct them. Therefore, after outsourcing, the enterprise only needs to send someone to supervise the outsourcing customer service.