(1) Taogui, professional customer service, learning rules is the premise, you must understand the rules of survival.

Know how to avoid, understand thoroughly and prevent the problem of being punished.

(2) The familiarity of the product, many people are not even familiar with the product, so even if it is sold, it may cause many problems because it is unprofessional.

This is a hard condition, so that the customer service can clearly understand the products and advantages from the store page and the opponent's details page.

(3) Customer service needs to control the process. First, being familiar with the platform can not only improve personal efficiency, but also better guide customers to place orders and deal with customers' doubts about the process.

It is especially important to remind customer service, especially about the service center. For example, if you want to return a product, you should clearly inform the customer of the delivery time and order number when the product arrives, instead of waiting for the customer to consult. Even customers who refund can take the initiative to want want to inform customers about the refund for easy inquiry.

Although it is a small detail, it can show the service to customers, increase communication opportunities and enhance the impression, which is also an element that can make the store have more customers.

(d) Skills training, which affects the inquiry rate.

The quality of skills affects the transaction amount of the store.

In this regard, in addition to systematic training, more training, follow-up and response are needed.