First, training should be standardized.
"If you don't train teachers, you can't use them." It doesn't matter who will train, the key is how to follow a suitable training method and acceptance method. First of all, we should point out the theories related to everyone's vital interests, and then insist that "learning is for use, and use is for better learning". Tell your beautician clearly that the training is for their promotion, not for the benefit of the boss.
Trilogy of learning norms:
Step 1: Collect employees' opinions and learning requirements on a regular basis. Some questionnaires can be distributed as follows:
What problems do you think beauty salons need to solve in order to develop better at present?
If you are a beauty boss, what do you think you should do-what is your task now?
What do you think is the key to completing your task?
How to solve the problem?
The second step: establish a learning organization, teach beauticians to learn to teach themselves, and make learning content and time. Hold small seminars regularly. The beautician takes turns to teach-product knowledge, sales experience, technical discussion, etc. Free time to carry out small debate competitions, story-telling competitions, etc. Often invite foreign teachers to give lectures.
Step 3: Define the evaluation system. Use assessment to achieve the dual effects of supervision and absorption. Every study has a corresponding assessment content. For example, after product knowledge training, written and oral tests can be conducted. Reading books absorbs professional knowledge, and you can check your learning progress from time to time.
Second, the training content
The store manager must train, guide and strengthen the training content of beauticians in every regular meeting. After learning, you should keep reviewing and practicing. Only in this way can we achieve the ultimate goal of learning.
First, professional ethics:
The beautician is full of confidence in herself. Have confidence in the beauty salon you serve. When you encounter customer complaints, let the guests calm down and look for the most appropriate explanation. Treat every customer equally and don't judge people behind their backs. Don't talk about private affairs in front of customers, be a quiet audience.
B, professional knowledge
Cultural quality:
(1) Aesthetic knowledge
(2) Geography and local conditions and customs
(3) Common sense of life
(4) Chemical knowledge, electrical knowledge, mathematical knowledge, physiological and medical knowledge and mechanical knowledge related to the industry. ...
Technical quality:
(1) Professional subject knowledge and skill proficiency
(2) Understanding and application of frontier disciplines
(3) the ability to solve problems and control the situation
(4) Organizational ability and management ability
(5) communication skills and interpersonal relationships
C. Brand background
The brand of beauty salon and the brand it represents.
D, public relations etiquette
Warm and generous, take the initiative to receive every customer politely. "Hello" and "Welcome!" It is a greeting that every beautician often talks about. Learn to praise customers in a timely and appropriate manner. Skillfully guide customers to fill in the registration form. You can know the customer's spending power from the registration form. Listen carefully to customers' problems and needs, carefully analyze and recommend appropriate services. In the process of caring for customers, we should patiently answer customers' questions, standardize and carefully do every procedure, and keep a proper distance when communicating with customers. When recommending products, we should grasp the most appropriate scale and keep an appropriate distance. After the service, ask the customer for advice and make an appointment for the next time in time. If the customer is dissatisfied, apologize in time and don't quarrel with the customer. When the customer leaves, he should say goodbye to the customer politely and deliver it to the door in person.
Three. Training evaluation
After each training, it should be evaluated in time, and a training evaluation form should be given to each student at the end of the training. The evaluation objects include: the trainer's expression ability, whether the training materials are practical and whether the training time is reasonable.
Fourth, follow-up and evaluation after training.
Training is not an end. Never train for the sake of training. The purpose of training is to hope that beauticians can improve their performance in their work after training, so as to enhance the core competitiveness of beauty salons. Therefore, tracking and evaluation after training is particularly important. The participation of beauticians in training is only the beginning of the training process, and the key to truly reflect the training function lies in the assessment after training. Therefore, after each training, the trained beauticians should be tracked and assessed in stages.
Verb (abbreviation of verb) training summary report
Summarize after each training and collect summary reports from different angles. Including the summary results of beauticians, lecturers, supervisors and store managers. After completing the training, complete training documents shall be submitted to the training department of the company. Fill in the training summary report form. Those who apply for training fees before training must settle the training fees. Settlement includes: lecturer training fee, student teaching material fee, etc. Fill in the training expense settlement form.
Six, beautician training records
It is important to record the training of beauticians. As a training manager, you need to know how much beauticians have changed in their work through training, how many trainings a year, how many hours in total, what kind of training beauticians have received, how the exam results of each training are, and how the assessment records are. Therefore, training managers should establish a training file form for each beautician and fill in the training file form for beauticians in detail.
I hope the above content can help you, thank you!