The importance of official etiquette 1
In modern business communication, there are many etiquette involved, but fundamentally speaking, it is interpersonal communication. Therefore, generally speaking, business etiquette is defined as the art of communication between business people.
The importance of business etiquette is mainly reflected in two aspects, on the one hand, from the perspective of individuals, on the other hand, from the perspective of enterprises.
From a personal point of view
Mastering certain business etiquette is helpful to improve people's self-cultivation, beautify themselves and life. But also can effectively promote social communication, improve interpersonal relationships, and help to purify social atmosphere. Imagine that a smile and a caring word can give people a warm heart and make them feel happy. Why not?
From the enterprise's point of view
Mastering certain business etiquette can not only shape corporate image, improve customer satisfaction and reputation, but also achieve the purpose of improving economic and social benefits of enterprises. Business etiquette is an important content of corporate culture and spirit, and it is the main attachment point of corporate image.
As we all know, image is an important issue for enterprises. Business etiquette is an important concept of image. In today's increasingly competitive society, more and more enterprises pay more and more attention to their own image and employee image. The professional image, temperament and business etiquette in business occasions have become an important means of success in today's workplace and an important embodiment of corporate image.
Business etiquette includes language, expression, behavior, environment, habits and so on. I believe that no one wants to be the focus of attention because of his rudeness in social situations, thus leaving a bad impression on others. Thus, it is very necessary to master business etiquette in business communication. Therefore, learning business etiquette is not only the general trend, but also the practical need to enhance competitiveness.
Learning and using business etiquette correctly is not only the external expression of a person's inner cultivation and quality, but also the applicable art in interpersonal communication and the customary practice of showing respect and friendliness in interpersonal communication. To communicate with each other in interpersonal communication, we must master the skills of business etiquette.
The Importance of Official Etiquette II
With the in-depth development of market economy, there are more and more business activities, and etiquette is also playing an increasingly important role.
1. Standardize behavior. The most basic function of etiquette is to regulate various behaviors. In business communication, people influence, interact and cooperate with each other. If we don't follow certain norms, the two sides will lack the basis for cooperation. Among many business norms, etiquette norms can make people understand what to do, what not to do, what to do and what not to do, which is conducive to determining self-image, respecting others and winning friendship.
2. Pass the message. Etiquette is a kind of information, through which you can express feelings such as respect, friendship and sincerity, and make others feel warm. In business activities, proper etiquette can gain the goodwill and trust of the other party and contribute to the development of the cause.
3. Enhance feelings. In business activities, with the deepening of communication, both sides may have certain emotional experiences. There are two emotional states: one is emotional state and the other is emotional rejection state. Etiquette can easily attract each other, enhance feelings, and lead to the establishment and development of good interpersonal relationships. On the other hand, if you don't pay attention to etiquette and behave rudely, it will easily cause emotional rejection, cause interpersonal tension and leave a bad impression on the other side.
4. Establish an image. If a person pays attention to etiquette, he will establish a good personal image in front of everyone; When members of an organization pay attention to etiquette, they will set up a good image for their organization and win public praise. Modern market competition is not only product competition, but also image competition. A company or enterprise with good reputation and image can easily gain the trust and support from all walks of life and be invincible in the fierce competition. Therefore, business people always pay attention to etiquette, which is not only the embodiment of good quality of individuals and organizations, but also the need to establish and consolidate a good image.
Business etiquette is a code of conduct that reflects mutual respect in business activities. The core of business etiquette is the code of conduct, which is used to restrain all aspects of our daily business activities. The core function of business etiquette is to show mutual respect between people. In this way, it is more important for us to learn business etiquette. We can simply sum up business etiquette, which is a general requirement for people's gfd and etiquette in business activities.
Gfd refers to personal image. Etiquette refers to everyone's professional performance in business activities.
The function of business etiquette
1, improve personal quality
The personal quality of business people is a kind of personal accomplishment and its performance. Don't make noise in public unless you smoke in front of outsiders.
There are four principles for wearing jewelry: premise: it is best to wear less jewelry if you meet the status (1), and it is recommended not to wear jewelry. Generally, there are no more than three kinds and no more than two pieces of each kind; (2) Be good at matching, such as wearing sleeveless cheongsam and high tulle gloves to attend senior dinners, and wearing gloves for rings (except for the bride); Girls wear short skirts to parties, and anklets are worn outside socks (it is recommended that girls with good legs or good walking posture wear anklets); (3) Homogeneity and color; (4) the principle of custom, such as jade falling with Guanyin for men and Buddha for women; Use the left hand ring; Wearing a ring on the index finger means getting married, middle finger means having a lover, ring finger means getting married, little finger means being single, and thumb means not wearing a ring.
2, help to establish good interpersonal communication.
The secretary answers the phone to the boss, first telling the other person that the person he is looking for is not in, and then asking who the other person is and what's the matter.
When visiting others, you should make an appointment, be punctual and keep the appointment, and arrive in advance for arrangements or ongoing matters that may affect others.
3. Maintain personal and corporate image.
The most basic function of business etiquette is "disaster reduction effect": less making a fool of yourself, less losing face, less damaging interpersonal relationships, and the safest way to meet something you don't know is to follow or imitate, with static braking. For example, this is the first time that the hostess has taken a seat at a western-style banquet. The hostess's napkin indicates the beginning of the banquet, and the hostess can only eat it if she picks up the knife and fork. The hostess put the napkin on the table to signal the end of the party.
The importance of official etiquette 3
In fact, virtue education believes that good manners come from the heart, not from external rules. The key to cultivating good manners is the correct attitude and the willingness to learn modestly in this life. Around me, I also saw some self-employed farmers. Although their educational level is limited and their starting point for starting a business is very low, they are sincere, hardworking and polite. It also slowly won the recognition of customers and achieved success. ...
1. Create a good image of individuals and enterprises.
Business etiquette can show an enterprise's civilization, management style and moral standard, and shape its image. A good corporate image is an intangible asset of an enterprise, which can undoubtedly bring direct economic benefits to the enterprise. If a person pays attention to etiquette, he will establish a good personal image in front of everyone; When members of an organization pay attention to etiquette, they will set up a good image for their organization and win public praise. Modern market competition is not only product competition, but also image competition. A company or enterprise with good reputation and image can easily gain the trust and support from all walks of life and be invincible in the fierce market competition. Therefore, business people always pay attention to etiquette, which is not only the embodiment of good quality of individuals and organizations, but also the need to establish and consolidate a good image.
2. Standardize our daily business activities.
The most basic function of etiquette is to regulate various behaviors. Business etiquette can strengthen the moral requirements of enterprises and establish a good image of law-abiding and social morality. We know that morality is a spiritual thing, which can only be expressed by people's words and deeds, and by the principles and attitudes that people follow when dealing with various relationships. Business etiquette concretizes the rules, regulations, norms and ethics of enterprises into some fixed behavior patterns, thus strengthening these norms. The rules and regulations of enterprises not only reflect the moral concept and management style of enterprises, but also reflect the requirements of etiquette. Employees adjust their behaviors within the enterprise system, in fact, they consciously maintain and shape the good image of the enterprise in fixed business etiquette.
3. Pass on information and show value
Dexian Education believes that good manners can better show their strengths and advantages to each other, and she often decides whether opportunities come. For example, in a company, whether you dress appropriately may affect your promotion and concurrent relationship; When you take a client out to dinner, whether you behave properly may determine the success of the transaction; Or, indecent words and deeds in the office may make you lose a chance to attend the boss's family dinner ..... This is because etiquette is a kind of information, which expresses respect, friendliness and sincere feelings through this medium. Therefore, in business activities, proper etiquette can gain the goodwill and trust of the other party, thus promoting the development of the cause. At the same time, we should also avoid some misunderstandings:
(A) "This is a strict daily rule that requires everyone to abide by, so as to be a' civilized person'"
In fact, virtue education believes that good manners come from the heart, not from external rules. The key to cultivating good manners is the correct attitude and the willingness to learn modestly in this life. Around me, I also saw some self-employed farmers. Although their educational level is limited and their starting point for starting a business is very low, they are sincere, hardworking and polite. It has also slowly won the recognition of customers and achieved success.
This is a rule designed for the rich and intellectuals.
In fact, everyone, whether you are the prime minister or the poor, can become decent and polite. The success story of Ni Jie Road supermarket chain is a success story from grassroots to elite. The founder of the supermarket and her employees come from rural areas of Henan Province. They have not received any formal education and etiquette course training, but they have won their trust and loyalty with ubiquitous respect, consideration and sincerity.
(3) This is an outdated tradition.
Etiquette is a necessity that will not go out of date in every era, and successful people have a deep understanding of it. Research shows that in the world's top 500 enterprises, those successful people do not have high IQ or high education. On the contrary, they have high EQ. Good manners can improve our emotional intelligence and the success rate of pursuit.
(4) This is the need for flattery.
Just like the misunderstanding of outdated etiquette in myth 3, etiquette has nothing to do with flattery. Etiquette does not vary with different objects, nor does it change the quality of etiquette because the other person is a prince, a noble or a beggar or a common people. Undeniably, in some shops or restaurants, service personnel will change their attitudes according to customers' clothes and identities. They will smile at those who think they are "rich and powerful", but they will disdain those who think they are "poor and powerless". The so-called "respect for shirts, disrespect for others" has not only lowered its own taste, but also lost a lot of business.
In today's competitive business battlefield, I don't think too many people will treat people and things around them with the above attitude, because you don't know whether the other party will become your customer or powerful person in the future. Are you sure who is your guest? I think everyone around you may become your client or helper. In that case, the best way is to respect and treat people around you indiscriminately.
In fact, whether it is flattery or arrogance, these two extremes are contrary to the "gentleman." No matter what social class a gentleman is in, he is elegant and humble and is welcomed by everyone.
In daily life, we should pay attention to practice, avoid misunderstandings, combine theoretical knowledge to cultivate our own etiquette which is considered good by virtue education, and at the same time increase our chips for our future development. Anyway,