Auto insurance adjusters first need the qualification certificate of insurance assessors, followed by the grade certificate of insurance assessors, and insurance companies will arrange examinations in a unified way. Note: Grade certificates are not common in China due to geographical restrictions. The qualification certificate is universal throughout the country. Accompanying training time is as follows:

There are three main types of auto insurance adjusters:

Under normal circumstances, the auto insurance claims positions of insurance companies are mainly divided into three categories: receiving reports, checking damages and paying compensation. Different posts have different division of labor and different requirements for personnel.

Specifically, the report post is also called the call center, which is mainly divided into report information registration, report undertaking, inquiry and customer consultation. It is equivalent to the backstage of the company. "The company's requirements for people engaged in this work are not very high. Usually as long as you have a college degree or above, you can handle daily computer word processing and have a sweet voice. This kind of personnel is not very mobile. General training can be employed in 3 months. "

Loss-fixing personnel, that is, loss-fixing personnel who often have direct contact with customers, are commonly known as claim adjusters. Responsible for going to the scene of the accident to evaluate and determine the loss. Such personnel are required to have a college degree or above in automobile major, and know about vehicles, automobile maintenance and related knowledge. In addition, the knowledge of motor vehicle insurance clauses, road traffic safety regulations and other relevant laws and regulations should also be mastered skillfully. In addition to the above requirements, you must also have a high professional ethics. As a loss adjuster of the company, he is a representative of the company's rights and interests to a great extent. When customers have bad behaviors such as fraudulent insurance, they need to have high recognition ability; For yourself, you should also have strong self-discipline and excellent character.

The compensation post is responsible for the final approval and payment of the whole case and materials. This kind of personnel requires high comprehensive quality and should be the core figure of the whole claims department. Therefore, in addition to the abilities and requirements that the loss assessment personnel should have, they must also know something about medical treatment and personal injury. From the perspective of professional requirements, people majoring in insurance, automobile and medical care can consider it.

In order to put the post personnel in place, all major insurance companies have taken perfect training measures. It only takes about half a year to train a professional adjuster.

Further reading: How to buy insurance, which is good, and teach you how to avoid these "pits" of insurance.