Class a:
/kloc-punch in before 0/5: 00, and check whether the intercom is charging at the first time. Put the computer on. The telephone is installed to confirm the normal operation of the telephone computer.
15: 05 Go to the VIP club, take the reservation materials and go to the information desk to do the standby work and make the table reservation for the day.
15: 10, the early shift staff accepts telephone reservations at the front desk. Standard: Answer the phone for no more than minutes, and the voice should be soft, loud, clear and patiently explain the offset and characteristics of each station to the guests. And record customer information. After making all the records, confirm and thank the customer for calling, and then hang up. The car reservation should be recorded in the car reservation book now. Then input the customer data into the computer to avoid the occurrence of fixed and repeated carriages. Tell the guest about the consumption, and hi K is not allowed.
19:40 The internal operation department counts the number of desks when it decides. /kloc-call the general manager at 0/9: 50 to report the situation.
All preparations should be completed before 19:50. (e.g. writing desk cards, sorting out customer information, etc.). ) class b:
/kloc-punch in at 0/8: 50 to check all personal belongings in gfd, and ask the leader to return to the area after the regular meeting.
Manage regional health.
19:40 small meeting before class, arrange the work well.
Put the reservation card on the corresponding table before 19:50-2000.
Stand guard on time at 20:00 to improve the atmosphere and position of dance steps. Standard for taking guests: Take three steps to see if the guests keep up so as not to get lost, and arrange corresponding tables according to the number of guests.
2 1:35 The singer sang loudly.
Class 23:00 can only get off work if it is handed over to class B.
At 23:00, I started taking birthday photos and wrote my best wishes to the corresponding DJ station in Kolor.
Inform the birthday guests on the floor before 23:30 if there is any cake.
At 23:30, patrol stations will be arranged every 15 minutes. When there are no seats, inform them to try their best to spell out the station before operating the equality card. (When blasting, the actual operation card shall inform the floor and the leaders of the operation department to do a good job of cooperation. Follow the sorting process in the process of operating the card)
03:00B class (customer position) personnel should make the report of the day. Do the missing work (such as wiping the desk card and sorting out the data bamboo! The first day of work before winter.