Model essay on skills training for cleaning staff 1
I. Daily management of cleaning and greening
1. In the past year, based on the principles of equality, fairness, justice and openness to employees, we strengthened communication and exchanges among employees, cultivated their sense of teamwork and collective cohesion, and made employees have a sense of ownership in their work, making their work passive and active, and greatly reducing the turnover of personnel.
2. Staff training.
As an indicator task of daily work (because most of them are new employees, they are all novices or have never done cleaning work at all), employees are trained once a week for 2 hours at noon. The training contents include: basic cleaning skills, job responsibilities, operation safety, performance and use of cleaning agents, use of machinery and equipment, etc. According to the actual situation, the post operation rules, inspection rules, training rules, language behavior norms and related work skills of each post are formulated, and continuous guidance and training are carried out in daily work. The training work ran through the whole first half of the year. After examination, 65,438+000% of employees passed the practical examination and 95% passed the theoretical examination. In addition, two groups of foremen were trained in grass-roots management ability, so that grass-roots management was continuously strengthened and improved.
3. The strict requirements for the daily gfd, courtesy, attendance discipline, queuing to and from work, and unified work shoes (employees buy by themselves) of the employees of the two teams were applied to their daily work, and the overall image and quality of the clean and environmental protection employees were greatly improved.
4. Daily cleaning work.
Strengthen the daily cleaning management of the first phase, especially the crystal surface treatment, glass cleaning, carpet cleaning and range hood cleaning of the clubhouse, and regularly complete all kinds of mobile work such as cleaning the sanitary dead corner, cleaning the fallen leaves of Tianhu Lake and Xianzi Lake, cleaning the sediment at the source of streams, cleaning fountains, cleaning sewers and cleaning mountain roads according to the weekly and monthly plans. At the same time, increase the intensity of cleaning fallen leaves and collecting garbage from the periphery and lawn, and greatly improve the sanitary quality.
5. Tool material management.
In order to control the cost and prevent the waste of materials, the cleaning and greening materials shall be handled by special personnel, and the receiving and dispatching registration shall be strictly carried out, and the materials shall be used according to the planned dosage. Trade in the old tools for the new ones, and keep the tools yourself. Whoever loses them will be compensated. Under the condition of ensuring quality, use what can be saved. At the same time, cooperate with purchasing to check the quality of materials, conduct market research on the unit price of materials, and adopt materials with reliable quality and reasonable price, so that the consumption of clean materials will drop a lot in quantity and price, and truly open up sources and reduce expenditure. At the same time, do a good job in the use, storage and maintenance of various mechanical equipment to improve the service life of mechanical equipment.
Second, clean land reclamation work
While ensuring the daily cleaning work, we will put the cleaning and land reclamation of the second-phase building, the cleaning after water leakage maintenance, and the opening of the sales department and model houses of the holiday pedestrian street at the top of all the work. According to the actual situation, scientifically and reasonably mobilize personnel, and reasonably arrange cleaning and land reclamation, floor waxing, greening and plant decoration. With the joint efforts of all staff, the plan for the next year can also be completed and staffed ... According to the responsibilities of the department, specifically, what methods are used to implement, schedule and control these responsibilities, and improvement plans and preventive measures are taken for this year's deficiencies. At the same time, combined with the company's development plan, adjust the direction and focus of work, so as to plan in advance, control in the process and summarize afterwards, so as to integrate departmental work into the company's development plan.
Model essay on skills training of cleaning staff II
With the strong support of the leaders of the group and the correct leadership of the manager of the property company, the cleaning department adheres to the company purpose of "your satisfaction is our eternal pursuit", and has continuously developed and worked hard to successfully complete the task. In addition to doing our job well and strengthening the concept of "service" as always, we should also open up new working ideas. This year, our department will focus on the following aspects:
1. Improve various management systems and form a supporting assessment and supervision mechanism.
-now, we will revise and improve various management systems on the original basis, change the passive state of "people managing people" in the past, and thus move towards a benign track of "systems managing people and systems restraining people". Further strengthen the management of people and refine and quantify the working standards, so that on the one hand, it is convenient for operators to be familiar with what they should do and to what extent; On the other hand, it facilitates the assessment and supervision of supervisors and reduces personal subjective factors. In the work, it is more conducive to the future work to adhere to the "five-fixed" policy of "staffing, posts, timing, calibration and tasks" and take effective measures for specific work, strengthen the management of operators and optimize the personnel structure.
2. Establish a service brand.
The establishment of service brand is conducive to the visibility of enterprises, but also to the visibility of a department, to improve the influence of the department and enhance the cohesion of the department. At present, we provide housekeeping services for the owners based on the principle of "cleaning one household, cleaning one household and satisfying one household", which has won the praise of the owners and established a good image in their hearts.
3. Determine two work objectives.
That is to say, it can reach the hygienic standard of Grade A property in Qingdao and achieve the goal of maximizing economic benefits. According to the orientation of the community and property services, our cleaning department will make unremitting efforts to create a first-class living environment for the owners, strictly implement the hygiene standards of Grade A properties, and strive to become one of the top ten property companies in Qingdao. While doing a good job in cleaning, we should do a good job in waste acquisition and housekeeping services, maximize the reduction of staff and increase efficiency, and improve the economic benefits of the property.
4. A domestic service company.
On the one hand, due to the different quality of our cleaning staff and the different quality of work, the effect of domestic service is also different; On the other hand, the current form of rotation is not convenient for personnel management. While ensuring service quality and standardizing internal management, domestic companies can also extract certain service fees.
5. Establish a garbage transfer station.
With the increase of occupancy rate of owners, there are more and more garbage in residential areas, and the removal and treatment of garbage is an important part of cleaning work. It is hoped that with the strong support of the group leaders, the transfer station will be established as soon as possible.
6. Unity, integrity and indivisibility of cleaning and greening.
Cleaning and greening are all part of community environmental management. Without cleaning, the community will be dirty, chaotic and poor. Without greening, there would be no flowers and trees in the community. If they belong to different departments, there will be contradictions, mutual accusations and disputes between them years ago. It is suggested that the two should be merged into the Ministry of Environment.
We have been working hard!
Model essay on skills training of cleaning staff 3
I am honored to attend the second cleaning training of the++group. Through this training, I have a new understanding of my work and learned a lot of knowledge. More importantly, I found the gap in my work and made clear the direction of my future work.
++Speech made me deeply realize the importance, necessity and urgency of participating in this training.
Originally, I always thought that cleaning meant cleaning and sweeping the floor, and there was nothing to learn.
After attending the training, I realized that cleaning is the core of the service area. Only by cleaning well can we provide a warm and comfortable environment for guests and let more drivers and passengers visit the service area.
++Etiquette, courtesy, appearance and appearance taught me not only the five principles of etiquette (namely, tolerance, respect for others, self-discipline, observance and sincerity), but also a deeper understanding that the appearance of each employee reflects the image of the service area.
Therefore, in the future, we should set an example, consciously and voluntarily restrain ourselves according to the principle of civilized etiquette, and play an exemplary role among employees.
The cleaning skills in public health areas have enabled me to fully understand not only the "two key points"-the daily cleaning process of the parking lot periphery, toilets and corridors, but also the use and management of tools, equipment and detergents, and at the same time, I deeply realize that cleaning is an important post in the service area.
It was from the beginning that I felt a great responsibility on my shoulders.
I want to teach you what I have learned in this training, and really play the role of "passing, helping and bringing" so that everyone can make progress together.
Our Sanyuan service area is a newly built service area, and the cleaning staff are all new members, lacking knowledge and skills in cleaning.
Therefore, we will continue to carry out similar training, so that everyone can learn together, make continuous progress in learning and improve in training, and contribute to the development and growth of Sanyuan Service Area.
Model essay on skills training of cleaning staff 4
With the development of social unity paper and the improvement of people's living standards, people pay more and more attention to the problems of food, clothing, housing and transportation. As a result, people pay more and more attention to new property management, and the requirements for the level and quality of property management are getting higher and higher, which also puts forward a new topic for emerging property management-how to do a good job in property management.
There are many fields of property management, such as residence, school, Guangzhou station, parking lot, office building and so on. Here, I will talk about my own experience on the property management of office buildings.
Office buildings generally refer to office buildings.
That is, administrative personnel of government organs and employees of enterprises and institutions handle administrative affairs and engage in business activities.
Characterized by concentrated personnel and complete supporting facilities, it is the center of political, economic and commercial activities.
According to these characteristics of office buildings, property management companies should first train office cleaning staff in professional knowledge, such as fire fighting, safety, how to deal with emergencies, etc., so as to improve their own quality and emergency response ability and make all indicators meet the qualified standards.
At the same time, cleaning personnel are required to understand the basic situation of each floor and master the key points of cleaning.
Lobby and bathroom are the places where staff come in and out most frequently, and they are also the places where they get dirty most easily. The focus of cleaning should be on the lobby and bathroom.
In particular, the urinals, dead corners and glass in the bathroom must be cleaned in place, so that the windows are bright and clean, the urinals are free of dirt, and the bathroom has no odor, reaching the qualified standards.
As the saying goes, "No rules can make Fiona Fang", first of all, the company must have strict discipline, and must formulate a set of management system and clean workflow suitable for the actual situation of the company. Every employee should work in strict accordance with the workflow, use cleaning tools and supplies correctly and reasonably, and make the floor clean, dust-free and footprint-free. There is no stain on the wall; The bathroom is clean and tasteless.
In particular, we should pay attention to the hygiene of the corners and try our best to have no dead ends.
In addition, we should actively cooperate with maintenance personnel, report the equipment leakage to the company and maintenance personnel in time, so as to deal with it in time, so as to avoid causing great losses, and do a good job of cleaning after maintenance.
In terms of discipline, it is necessary to strengthen the construction of cleaning staff's ideological style, strictly grasp discipline, regularly inspect and supervise, and ensure that there are laws to follow, law enforcement must be strict, and offenders will be prosecuted.
Everyone has rules to follow when executing, and everything has evidence to follow.
Strictly follow the reward and punishment system, reward for good performance and criticize for poor performance.
For those who fail to make corrections within the time limit, they will be randomly checked every morning and regularly checked in the afternoon to solve the problem at any time.
Reflect the problems related to the government and other departments to the government management department in writing, and suggest that they be solved quickly so as not to affect the normal work of the building staff.
Summarize the work of the week every weekend and arrange the work tasks for the next week.
Make the cleaning management move towards the track of institutionalization, standardization, scientificity and humanization.
Secondly, we should exchange cleaning experience, learn from each other, and work hard with Qi Xin.
For example, cleaning the elevator with the elevator cloth in your hand will be a waste of time and uneven. Some cleaners tried to tie the towel to the broom, which greatly improved the work efficiency and wiped it quickly and evenly. It's finished, and everyone feels good.
This little trick was immediately popularized at work.
At the same time, actively carry out the training and assessment of service skills of cleaning staff to improve the quality and service level of cleaning staff.
Thirdly, fully mobilize the enthusiasm and initiative of employees, make every employee correct the service attitude, work conscientiously and responsibly, be not afraid of being dirty and tired, and overcome the sense of inferiority, and we will certainly be able to do a good job.
There is no distinction between nobility and inferiority in the works themselves, but there are differences in attitudes towards the works.
Whether a person can do a good job depends on his attitude towards work.
Regardless of whether the occupation is ordinary or not, regardless of the position, we must respect it.
Cleaning work is relatively low in the eyes of others, and dealing with dirt all day is very dull. If cleaning is not in place, it will be criticized, but her work is noble, and a person's hard work is in exchange for a clean environment and spring scenery in the garden.
All walks of life should care about the life of cleaning staff and respect their work. Their work is an indispensable part of society, so that their work can be understood and recognized by society, and they can have a good working attitude and work actively.
To improve and protect the environmental sanitation of the office building, as long as we regard the office building as our home, clean it from time to time, make the ground and windowsill clean, and operate in strict accordance with the operating rules, we will certainly do a good job in cleaning the office building.
You can make every staff member enjoy the warmth and convenience like home and work better in a comfortable environment.
This not only improves the environment, but also achieves our service purpose.
On the other hand, employees' service skills are constantly improved in study and practice, which can better provide better management and services for the majority of owners.
Model essay on skills training of cleaning staff 5
The holiday club activities made me realize both the hard work and the happiness of work. On Friday, my classmates and I went to Bashan community to participate in community cleaning activities. Uncle Tan asked us to scrape small advertisements in the surrounding villages. We agreed happily, thinking, what's so hard to get a small advertisement? Just tear it up! So I took the shovel and bucket that the person in charge gave me with confidence and left. Who knows that there is a gap between facts and imagination, and the gap is not small.
I first found a small advertisement posted on the ground, which was really hard to get. I scraped with a shovel for a long time without much result. I want to give up and do something else, but my indomitable character makes me feel that nothing can beat me. Then, I thought about it and thought about it. I suddenly remembered a scene of walking on the road on a rainy day. Small advertisements on the ground washed by water are easy.
We are very excited and more confident to work when we see that the method we have thought of has had an effect!
Er … after some efforts, the place I cleaned looks really clean and tidy.
I think, through my own labor, I can gain the most by solving problems with my own hands and brain, and so can my study!
On the second and third days, we participated in community activities to respect and care for the elderly. When we arrived at the apartment for the elderly, the three of us explained our purpose and split up. The first is to clean the glass, from all doors to all windows, from the inside out, indoors and outdoors. Although it is not the best, we try our best. We seldom do these jobs at home. Grandparents are full of praise. Next, we also thoroughly cleaned the indoor and outdoor sanitation. Washed the dirty curtains. This is the main activity in the next two days. I feel very tired, but I feel full.
The social practice of winter vacation is over, but the great influence brought by social practice is far from over.
Through this social practice, on the one hand, I have exercised my ability and grown up in practice; On the other hand, we have made our own contribution to society; However, there are also some problems in practice, such as lack of experience, immature handling of problems, and insufficient combination of book knowledge and practice. When we go back to school, we will cherish the time of studying at school, strive to master more knowledge, constantly practice and test our knowledge, and exercise our ability, so as to lay a solid foundation for better serving the society in the future.
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